Idea Cellular Complaints & Reviews

I was on holiday frm 29/06 /09 and wanted to be in touch with daughter who was on school trip to germany frm 27/06/09 .i deposited security deposit of 1500/in india.they assured there will be global roaming faclity without any hassle.I REACHED BALI on 29/06/09.and was happy on reaching that i could talk to my daughter.charges they had confirmed 75/ per minute.
29/06/09 upto 02/07/2009 there was no problem, , on 3/07 i had no connection and suddenly on 4/07 i got message that my bill is amt 3800/ so i crossed limit and cannot talk further.i called one of my freind in india, he deposited 5000/instead of 3800/.but i had no connection till date. There service gave me so agony, i was deppressed and helpless that what happened with connection .i never thought that they have disconnected, the people who assured me., Now after paying them 6500/ they are charging me 4389/ more.Hardly i have talked for 5 days for 5-10 mts each day that means total 25-50 mts that comes
1875/ to 3750/. For what they are asking may be for giving me so much worry.please solve my problem.
MY MOBILE NUMBER [protected].

I need hard copy of monthly bills, which I am not able to generate from your link, as the procedure is ever changing and I am not able to get it on my computer.
Request I Do Not want the bill to be sent on my Email. Send hard copy every month, Starting with July 09 Bill-

dear sir, my mobile number is [protected].my number is from up west but now i'm in up east .on my cell a message was come that when you recharge with 84 rupees u will get 50 paisa local call.when i recharge this.nothing i get with this recharhe, .pls sir pls solve my problem urgently.

Respected Sir/Madam
I am Harinder Preet Singh R/O Ward No. 5 Town & P.O Lohian Khas Tehsil Shahkot Distt. Jalandhar
I am subscriber of Mobile No. [protected] from October 2003. Before a few months I went abroad so that I was, nt able to clear my outstanding. But when i came back i visit on companies Jalandhar showroom and clear my outstanding was 2276/- . When I asked to start my Outgoing they replied this no. has been suspended and is for sale now. I paid 376/- again to get the No. back and they issued me
New Simcard and I provided the copy of my passport and one photograph.
After that i recieved a call on my alternate no. [protected] from the verification agency for asking my address and then i replied for their query of tehsil is SHAHKOT. But in my Passport it was written NAKODAR because when passport was issued ten years before NAKODAR was our Tehsil.
I visit again to companies authorised office Batra Communications on Nakodar Rd. Jalandhar and provided my copy of passport again for verification. After a few days they Again said me to
Provide any other docoment on which Tehsil written as SHAHKOT So i vist again there and provide copy of my VOTER CARD.But i did not get any response or any call from verification agency. Yesterday I called on customer care and they said one person went to ur Town and did not able to find your House there and u provided nine digits alternate no.. They said me to Again visit the Showroom and provide some landmark there. This Drama is going on from a month approximately.
I just want to ask from the company that a person having Passport, Voter card and is a user of the same No. from a long Time i.e OCTOBER 2003. is dont have a house in the town? And How is this possible that i visit a showroom FOUR times and provided wrong 9 digit alternate mobile No. I will go there again and will see the response again
Thank You
Harinder Preet Singh
[protected]
[protected]
[protected]@hotmail.com

I m a Idea Cellular customer from Maharashtra Circle since last 5 years. I work in mumbai so i remain in mumbai network for around 15 hours a day. The problem which i m facing is that i m unable to make calls on any Idea Mumbai no. starting with 95940 series. After dialing the no. it automatically gets disconnected and this i m facing since launch of this series.
i have registered the same complaint to Idea Cellular customer care, team leader, nodal officer, maharashtra circle head, technical department on 8.7.09 but till 31.7.09 i have not received any resolution. This problem is not only for me but for all Maharashtra Circle no. holder who roam in Mumbai.
kindly help to resolve it as soon as possible.
Waiting for quick response. Thanks

Hi, I am using the Idea Prepaid Services for last four years. On 22nd July I received a call from the Idea Customer Care that they got a new plan in which the local charges would be 60 paise per call. I don't remember him telling me that 181 rupees would be deducted for this service. I asked him whether it would affect my SMS package. He reassured me that it would not affect my SMS package as it was totally different scheme. The earlier charges which I had was 30 paise per SMS (STD) and 10 paise (Local). Now I have to pay 1.50 for STD ones i.e five times more. I am not sure about the local ones. And there on started my never ending calls to the call centre. On some days their system was down while on other they asked me for my SMS package. It had been four years since I hadthe Promo scheme (I didn't actually know the name of the package and the name was later told to me by another CCE). Someone asked me the number to which I had SMSsed. And finally I managed to get the complaint number on 28th July 09. I was told that the 181 rupees would be refunded and also the extra amount which was charged for the SMS's would be refunded. However, since I saw it hasn't been done, I called the call centre today only to be told that the customer care executive has lied to me! I really hate the sound of 'Dear Customer'... Not sure if you can help.Thanks

Hi
This isVishal
I don’t understand what your guys are doing over in idea custmercare
I’m using your net plan @499/- (3 GB free) since 7/7/2009 your idea net good but its charges @1 Paisa/1KB this add in my unbilled and my credit limit is 2300/Rs only if I’m using 3 GB
just think @1 Paisa/1KB*3GB =31703.52Rs/-
Can you tell how can i manage this huge amount? Can loan me
I’m not getting your Tariff Policy
Last for one month i make so many call to your custmercare but there no one who solve my problem I request to say you that I am not Satisfy with idea customer care and services. Last few days i called up to your so many executive there is so many gentleman talk to me so roughly by toned me two or three times. And when call they were commit me to that they will call me and solve my problem Now it’s really depressing to say that by Idea Cellular customer care executives (CCE) and they haven’t any answer
These are some Problem which I share with you tell me what should i do
should i go to court (consumer)
This is my 2nd mail to you guys after 1st mail i have call[protected]:46 pm) recvd by your side person was commit me your problem solve till some night only but now there is nothing ?
Now my unbilled amount is 3077.34/Rs and credit limit only 2300/Rs may by today my number will be bar from service why should i pay for 3 gb free
Pls take it series otherwise I’ll go for Consumer court process

Dear Sir,

On 18 Jun 2009 I got a message as below
"Validity on your prepaid card will expire on 03/07/2009. For 1 year validity recharge with Rs.110 and get talktime of Rs98. For more information dial 12131"

On 01 Jul 2009, I recharged the card by Rs.110 from a retailor in Ambernath but unfortunately i didn't receive any balance.

Next day, I visited retailor from whom i recharged the same. He told me that recharge process was successful and moreover, I received a message of recharge processing. He asked me to call up the customer service 4444 number. Customer Service checked my transaction log and told me to wait for 48 hours as sometimes it will take time to show the balance.

When I visited the idea office in Golmaidan, Ulhasnagar on 25th July 2009, I am being told that the scheme was only for a day and I have to recharge on that day itself. The recharge done by us activated a std flat rate Rs1 facility on 01/07/09.

I need to know some anwser to my questions
Why the message didn't specify validity period of the scheme?
How come the retailor don't know about this things? He should be aware of such schemes?
The hard earned money of the consumer will be nullified by just anwsering that "you should have enquired with the customer care about the scheme before recharging "?

My details are
Registerd by: ManojKumar J Kurup
cell no. [protected]

I hope for an early reply

Regards
Manoj Kurup

********************************************************************************...⇄ Roam with Idea & drive away New Ford Ikons! Dial 56665 while roaming, play the quiz to win prizes worth Rs 20 Lakh - New Ford Ikon, American Twisters and Timberland bags & Travel vouchers! Call charges - Rs 5/min. For details, log on to www.ideacellular.com. ********************************************************************************...⇄ ************************************************************************ ideacellular.com E-Mail Domain is now idea.adityabirla.com E-Mail Domain ************************************************************************ ********************************************************************************...⇄ Visit www.ideacellular.com to know more about latest Products, tariffs, online payments and recharges. ********************************************************************************...⇄ An idea can change your life. ************** LEGAL DISCLAIMER ************ This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [protected]@idea.adityabirla.com and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. IDEA Cellular Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.
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Manoj KurupDear Sir/Madam, I guess you haven't read my mail properly. I refferred that I...
Jul 27 (1 day ago)

Manoj KurupLoading...Jul 27 (1 day ago)

Reply |Manoj Kurup to complaints, piyu_15_83, IDEA
show details Jul 27 (1 day ago) Reply



Dear Sir/Madam,

I guess you haven't read my mail properly. I refferred that I received message of processing but there was no credit transferred to my balance. If I am not wrong we check our balance by *212#. I haven't found any credit. How come you say that it expired if i not yet received any credit balance & moreover if it is so why haven't you not specified in the message i have received for recharge.

Secondly your message specified Rs.98 as talktime not Rs.90. So i think you are blindly replying the same.. For your kind reference, i am pasting the earlier mail message below


Regards
Manoj kurup

*********************My earlier mail*********************
Dear Sir,

On 18 Jun 2009 I got a message as below
"Validity on your prepaid card will expire on 03/07/2009. For 1 year validity recharge with Rs.110 and get talktime of Rs98. For more information dial 12131"

On 01 Jul 2009, I recharged the card by Rs.110 from a retailor in Ambernath but unfortunately i didn't receive any balance.

Next day, I visited retailor from whom i recharged the same. He told me that recharge process was successful and moreover, I received a message of recharge processing. He asked me to call up the customer service 4444 number. Customer Service checked my transaction log and told me to wait for 48 hours as sometimes it will take time to show the balance.

When I visited the idea office in Golmaidan, Ulhasnagar on 25th July 2009, I am being told that the scheme was only for a day and I have to recharge on that day itself. The recharge done by us activated a std flat rate Rs1 facility on 01/07/09.

I need to know some anwser to my questions
Why the message didn't specify validity period of the scheme?
How come the retailor don't know about this things? He should be aware of such schemes?
The hard earned money of the consumer will be nullified by just anwsering that "you should have enquired with the customer care about the scheme before recharging "?

My details are
Registerd by: ManojKumar J Kurup
cell no. [protected]

I hope for an early reply

Regards
Manoj Kurup




- Show quoted text -
On Mon, Jul 27, 2009 at 1:14 PM, IDEA Cellular Ltd - Customer Oprs <[protected]@idea.adityabirla.com> wrote:

Dear Mr. Kurup,

Thank you for contacting Idea Cellular Customer Service.

This has reference to your e-mail regarding non-receipt of credit for the recharge of 110 for your mobile number [protected].

We wish to inform you that the talktime of 90 for the aforesaid recharge was credited to your dedicated account on 1st July’ 09. However the same was valid for a period of 15 days from the date of recharge.

We greatly value your patronage, and look forward to an opportunity to delight you.

Should you require any further assistance, please call our Customer Service help line number 4444 or email us at [protected]@idea.adityabirla.com

Thanks & Regards,
Smita Naik
Idea Cellular Ltd.
Maharashtra & Goa

“Idea slashes SMS rates on roaming to Rs.1.50/SMS for local/national/international. Applicable while roaming on Idea networks only”




From: Manoj Kurup [mailto:[protected]@gmail.com]
Sent: Sunday, July 26, 2009 10:48 AM
To: ccare mh
Subject: Recharged card but balance not yet transferred

Dear Sir,

On 18 Jun 2009 I got a message as below
"Validity on your prepaid card will expire on 03/07/2009. For 1 year validity recharge with Rs.110 and get talktime of Rs98. For more information dial 12131"

On 01 Jul 2009, I recharged the card by Rs.110 from a retailor in Ambernath but unfortunately i didn't receive any balance.

Next day, I visited retailor from whom i recharged the same. He told me that recharge process was successful and moreover, I received a message of recharge processing. He asked me to call up the customer service 4444 number. Customer Service checked my transaction log and told me to wait for 48 hours as sometimes it will take time to show the balance.

When I visited the idea office in Golmaidan, Ulhasnagar on 25th July 2009, I am being told that the scheme was only for a day and I have to recharge on that day itself. The recharge done by us activated a std flat rate Rs1 facility on 01/07/09.

I need to know some anwser to my questions
Why the message didn't specify validity period of the scheme?
How come the retailor don't know about this things? He should be aware of such schemes?
The hard earned money of the consumer will be nullified by just anwsering that "you should have enquired with the customer care about the scheme before recharging "?

My details are
Registerd by: ManojKumar J Kurup
cell no. [protected]

I hope for an early reply

Regards
Manoj Kurup

********************************************************************************...⇄ Roam with Idea & drive away New Ford Ikons! Dial 56665 while roaming, play the quiz to win prizes worth Rs 20 Lakh - New Ford Ikon, American Twisters and Timberland bags & Travel vouchers! Call charges - Rs 5/min. For details, log on to www.ideacellular.com. ********************************************************************************...⇄ ************************************************************************ ideacellular.com E-Mail Domain is now idea.adityabirla.com E-Mail Domain ************************************************************************ ********************************************************************************...⇄ Visit www.ideacellular.com to know more about latest Products, tariffs, online payments and recharges. ********************************************************************************...⇄ An idea can change your life. ************** LEGAL DISCLAIMER ************ This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [protected]@idea.adityabirla.com and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. IDEA Cellular Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.


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IDEA Cellular Ltd - Customer OprsDear Mr. Kurup, With reference to your e-mail and our telecon, we wish to inf...
Jul 27 (1 day ago)

IDEA Cellular Ltd - Customer OprsLoading...Jul 27 (1 day ago)

Reply |IDEA Cellular Ltd - Customer Oprs to me
show details Jul 27 (1 day ago) Reply



Dear Mr. Kurup,

With reference to your e-mail and our telecon, we wish to inform you that the recharge offer of 110 was for 90 local minutes and not for the talktime of Rs.98.00.

This talktime was credited to your dedicated account on 01st July’ 09. However the same has expired on 15th July’ 09.

We greatly value your patronage, and look forward to an opportunity to delight you.

Should you require any further assistance, please call our Customer Service help line number 4444 or email us at [protected]@idea.adityabirla.com

Thanks & Regards,
Smita Naik
Idea Cellular Ltd.
Maharashtra & Goa

“Idea slashes SMS rates on roaming to Rs.1.50/SMS for local/national/international. Applicable while roaming on Idea networks only”




From: Manoj Kurup [mailto:[protected]@gmail.com]
Sent: Monday, July 27, 2009 3:39 PM
To: IDEA Cellular Ltd - Customer Oprs
Cc: [protected]@consumercomplaints.in; [protected]@yahoo.co.in
Subject: Re: Regarding your mobile number [protected] / [protected]
- Show quoted text -

Dear Sir/Madam,

I guess you haven't read my mail properly. I refferred that I received message of processing but there was no credit transferred to my balance. If I am not wrong we check our balance by *212#. I haven't found any credit. How come you say that it expired if i not yet received any credit balance & moreover if it is so why haven't you not specified in the message i have received for recharge.

Secondly your message specified Rs.98 as talktime not Rs.90. So i think you are blindly replying the same.. For your kind reference, i am pasting the earlier mail message below


Regards
Manoj kurup

*********************My earlier mail*********************
Dear Sir,

On 18 Jun 2009 I got a message as below
"Validity on your prepaid card will expire on 03/07/2009. For 1 year validity recharge with Rs.110 and get talktime of Rs98. For more information dial 12131"

On 01 Jul 2009, I recharged the card by Rs.110 from a retailor in Ambernath but unfortunately i didn't receive any balance.

Next day, I visited retailor from whom i recharged the same. He told me that recharge process was successful and moreover, I received a message of recharge processing. He asked me to call up the customer service 4444 number. Customer Service checked my transaction log and told me to wait for 48 hours as sometimes it will take time to show the balance.

When I visited the idea office in Golmaidan, Ulhasnagar on 25th July 2009, I am being told that the scheme was only for a day and I have to recharge on that day itself. The recharge done by us activated a std flat rate Rs1 facility on 01/07/09.

I need to know some anwser to my questions
Why the message didn't specify validity period of the scheme?
How come the retailor don't know about this things? He should be aware of such schemes?
The hard earned money of the consumer will be nullified by just anwsering that "you should have enquired with the customer care about the scheme before recharging "?

My details are
Registerd by: ManojKumar J Kurup
cell no. [protected]

I hope for an early reply

Regards
Manoj Kurup




On Mon, Jul 27, 2009 at 1:14 PM, IDEA Cellular Ltd - Customer Oprs <[protected]@idea.adityabirla.com> wrote:
Dear Mr. Kurup,

Thank you for contacting Idea Cellular Customer Service.

This has reference to your e-mail regarding non-receipt of credit for the recharge of 110 for your mobile number [protected].

We wish to inform you that the talktime of 90 for the aforesaid recharge was credited to your dedicated account on 1st July’ 09. However the same was valid for a period of 15 days from the date of recharge.

We greatly value your patronage, and look forward to an opportunity to delight you.

Should you require any further assistance, please call our Customer Service help line number 4444 or email us at [protected]@idea.adityabirla.com

Thanks & Regards,
Smita Naik
Idea Cellular Ltd.
Maharashtra & Goa

“Idea slashes SMS rates on roaming to Rs.1.50/SMS for local/national/international. Applicable while roaming on Idea networks only”




From: Manoj Kurup [mailto:[protected]@gmail.com]
Sent: Sunday, July 26, 2009 10:48 AM
To: ccare mh
Subject: Recharged card but balance not yet transferred

Dear Sir,

On 18 Jun 2009 I got a message as below
"Validity on your prepaid card will expire on 03/07/2009. For 1 year validity recharge with Rs.110 and get talktime of Rs98. For more information dial 12131"

On 01 Jul 2009, I recharged the card by Rs.110 from a retailor in Ambernath but unfortunately i didn't receive any balance.

Next day, I visited retailor from whom i recharged the same. He told me that recharge process was successful and moreover, I received a message of recharge processing. He asked me to call up the customer service 4444 number. Customer Service checked my transaction log and told me to wait for 48 hours as sometimes it will take time to show the balance.

When I visited the idea office in Golmaidan, Ulhasnagar on 25th July 2009, I am being told that the scheme was only for a day and I have to recharge on that day itself. The recharge done by us activated a std flat rate Rs1 facility on 01/07/09.

I need to know some anwser to my questions
Why the message didn't specify validity period of the scheme?
How come the retailor don't know about this things? He should be aware of such schemes?
The hard earned money of the consumer will be nullified by just anwsering that "you should have enquired with the customer care about the scheme before recharging "?

My details are
Registerd by: ManojKumar J Kurup
cell no. [protected]

I hope for an early reply

Regards
Manoj Kurup

********************************************************************************...⇄ Roam with Idea & drive away New Ford Ikons! Dial 56665 while roaming, play the quiz to win prizes worth Rs 20 Lakh - New Ford Ikon, American Twisters and Timberland bags & Travel vouchers! Call charges - Rs 5/min. For details, log on to www.ideacellular.com. ********************************************************************************...⇄ ************************************************************************ ideacellular.com E-Mail Domain is now idea.adityabirla.com E-Mail Domain ************************************************************************ ********************************************************************************...⇄ Visit www.ideacellular.com to know more about latest Products, tariffs, online payments and recharges. ********************************************************************************...⇄ An idea can change your life. ************** LEGAL DISCLAIMER ************ This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [protected]@idea.adityabirla.com and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. IDEA Cellular Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.

- Show quoted text -
********************************************************************************...⇄ Roam with Idea & drive away New Ford Ikons! Dial 56665 while roaming, play the quiz to win prizes worth Rs 20 Lakh - New Ford Ikon, American Twisters and Timberland bags & Travel vouchers! Call charges - Rs 5/min. For details, log on to www.ideacellular.com. ********************************************************************************...⇄ ************************************************************************ ideacellular.com E-Mail Domain is now idea.adityabirla.com E-Mail Domain ************************************************************************ ********************************************************************************...⇄ Visit www.ideacellular.com to know more about latest Products, tariffs, online payments and recharges. ********************************************************************************...⇄ An idea can change your life. ************** LEGAL DISCLAIMER ************ This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [protected]@idea.adityabirla.com and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. IDEA Cellular Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.
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Manoj KurupDear Madam, Thank you for showing concern but sorry to say the reply is not s...
12:13 PM (11 hours ago)

Manoj KurupLoading...12:13 PM (11 hours ago)

Reply |Manoj Kurup to info, IDEA, priya
show details 12:13 PM (11 hours ago) Reply



Dear Madam,

Thank you for showing concern but sorry to say the reply is not satisfactory.

As per our telephonic conversation, you told me that you haven't send any message to me then where the below message came from On 18 Jun 2009.

"Validity on your prepaid card will expire on 03/07/2009. For 1 year validity recharge with Rs.110 and get talktime of Rs98. For more information dial 12131"

I received this message from AZValidity. (no:[protected])

If you deny this message then please reply to
1) Where did this message come from?
2) If you haven't send then who is getting my data about expiry (The expiry date specified is exact date of my card).?
3) How the sender will be benefited from recharging my card with Rs.110.?

Please get me a satisfactory anwser for this simple questions.

Hope for a reply soon..

Regards
Manoj Kurup


Regards,
Manoj


On Mon, Jul 27, 2009 at 5:19 PM, IDEA Cellular Ltd - Customer Oprs <[protected]@idea.adityabirla.com> wrote:

Dear Mr. Kurup,

With reference to your e-mail and our telecon, we wish to inform you that the recharge offer of 110 was for 90 local minutes and not for the talktime of Rs.98.00.

This talktime was credited to your dedicated account on 01st July’ 09. However the same has expired on 15th July’ 09.

We greatly value your patronage, and look forward to an opportunity to delight you.

Should you require any further assistance, please call our Customer Service help line number 4444 or email us at [protected]@idea.adityabirla.com

Thanks & Regards,
Smita Naik
Idea Cellular Ltd.
Maharashtra & Goa

“Idea slashes SMS rates on roaming to Rs.1.50/SMS for local/national/international. Applicable while roaming on Idea networks only”




From: Manoj Kurup [mailto:[protected]@gmail.com]
Sent: Monday, July 27, 2009 3:39 PM
To: IDEA Cellular Ltd - Customer Oprs
Cc: [protected]@consumercomplaints.in; [protected]@yahoo.co.in
Subject: Re: Regarding your mobile number [protected] / [protected]
Dear Sir/Madam,
I guess you haven't read my mail properly. I refferred that I received message of processing but there was no credit transferred to my balance. If I am not wrong we check our balance by *212#. I haven't found any credit. How come you say that it expired if i not yet received any credit balance & moreover if it is so why haven't you not specified in the message i have received for recharge.
Secondly your message specified Rs.98 as talktime not Rs.90. So, i think you are blindly replying the same.. For your kind reference, I'm pasting the earlier mail message below.
- Show quoted text -

Regards
Manoj kurup

*********************My earlier mail*********************
Dear Sir,

On 18 Jun 2009 I got a message as below
"Validity on your prepaid card will expire on 03/07/2009. For 1 year validity recharge with Rs.110 and get talktime of Rs98. For more information dial 12131"

On 01 Jul 2009, I recharged the card by Rs.110 from a retailor in Ambernath but unfortunately i didn't receive any balance.

Next day, I visited retailor from whom i recharged the same. He told me that recharge process was successful and moreover, I received a message of recharge processing. He asked me to call up the customer service 4444 number. Customer Service checked my transaction log and told me to wait for 48 hours as sometimes it will take time to show the balance.

When I visited the idea office in Golmaidan, Ulhasnagar on 25th July 2009, I am being told that the scheme was only for a day and I have to recharge on that day itself. The recharge done by us activated a std flat rate Rs1 facility on 01/07/09.

I need to know some anwser to my questions
Why the message didn't specify validity period of the scheme?
How come the retailor don't know about this things? He should be aware of such schemes?
The hard earned money of the consumer will be nullified by just anwsering that "you should have enquired with the customer care about the scheme before recharging "?

My details are
Registerd by: ManojKumar J Kurup
cell no. [protected]

I hope for an early reply

Regards
Manoj Kurup




On Mon, Jul 27, 2009 at 1:14 PM, IDEA Cellular Ltd - Customer Oprs <[protected]@idea.adityabirla.com> wrote:
Dear Mr. Kurup,

Thank you for contacting Idea Cellular Customer Service.

This has reference to your e-mail regarding non-receipt of credit for the recharge of 110 for your mobile number [protected].

We wish to inform you that the talktime of 90 for the aforesaid recharge was credited to your dedicated account on 1st July’ 09. However the same was valid for a period of 15 days from the date of recharge.

We greatly value your patronage, and look forward to an opportunity to delight you.

Should you require any further assistance, please call our Customer Service help line number 4444 or email us at [protected]@idea.adityabirla.com

Thanks & Regards,
Smita Naik
Idea Cellular Ltd.
Maharashtra & Goa

“Idea slashes SMS rates on roaming to Rs.1.50/SMS for local/national/international. Applicable while roaming on Idea networks only”




From: Manoj Kurup [mailto:[protected]@gmail.com]
Sent: Sunday, July 26, 2009 10:48 AM
To: ccare mh
Subject: Recharged card but balance not yet transferred

Dear Sir,

On 18 Jun 2009 I got a message as below
"Validity on your prepaid card will expire on 03/07/2009. For 1 year validity recharge with Rs.110 and get talktime of Rs98. For more information dial 12131"

On 01 Jul 2009, I recharged the card by Rs.110 from a retailor in Ambernath but unfortunately i didn't receive any balance.

Next day, I visited retailor from whom i recharged the same. He told me that recharge process was successful and moreover, I received a message of recharge processing. He asked me to call up the customer service 4444 number. Customer Service checked my transaction log and told me to wait for 48 hours as sometimes it will take time to show the balance.

When I visited the idea office in Golmaidan, Ulhasnagar on 25th July 2009, I am being told that the scheme was only for a day and I have to recharge on that day itself. The recharge done by us activated a std flat rate Rs1 facility on 01/07/09.

I need to know some anwser to my questions
Why the message didn't specify validity period of the scheme?
How come the retailor don't know about this things? He should be aware of such schemes?
The hard earned money of the consumer will be nullified by just anwsering that "you should have enquired with the customer care about the scheme before recharging "?

My details are
Registerd by: ManojKumar J Kurup
cell no. [protected]

I hope for an early reply

Regards
Manoj Kurup

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********************************************************************************...⇄ Roam with Idea & drive away New Ford Ikons! Dial 56665 while roaming, play the quiz to win prizes worth Rs 20 Lakh - New Ford Ikon, American Twisters and Timberland bags & Travel vouchers! Call charges - Rs 5/min. For details, log on to www.ideacellular.com. ********************************************************************************...⇄ ************************************************************************ ideacellular.com E-Mail Domain is now idea.adityabirla.com E-Mail Domain ************************************************************************ ********************************************************************************...⇄ Visit www.ideacellular.com to know more about latest Products, tariffs, online payments and recharges. ********************************************************************************...⇄ An idea can change your life. ************** LEGAL DISCLAIMER ************ This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [protected]@idea.adityabirla.com and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. IDEA Cellular Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.


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Reply |IDEA Cellular Ltd - Customer Oprs to me
show details 3:51 PM (8 hours ago) Reply


fromIDEA Cellular Ltd - Customer Oprs <[protected]@idea.adityabirla.com>
toManoj Kurup <[protected]@gmail.com>

dateTue, Jul 28, 2009 at 3:51 PM
subjectRegarding your mobile number [protected]
mailed-byidea.adityabirla.com

hide details 3:51 PM (8 hours ago) Reply



Dear Mr. Kurup,

Thank you for contacting Idea Cellular Customer Service.

This has reference to your e-mail regarding concern mentioned below.

We once gain wish to inform, you that the below message and has not been sent from our end. We request you to contact the concerned operator from where the message has been received.

We greatly value your patronage, and look forward to an opportunity to delight you.

Should you require any further assistance, please call our Customer Service help line number 4444 or email us at [protected]@idea.adityabirla.com

Thanks & Regards,
Smita Naik
Idea Cellular Ltd.
Maharashtra & Goa

“Idea slashes SMS rates on roaming to Rs.1.50/SMS for local/national/international. Applicable while roaming on Idea networks only”

Dear Sir,
I'm Deepak From Eros Consultant Ludhiana, we had issue a Corporate Mobile no. [protected] in the month of June'09, but this no. are not activated because that's varification is nagative, so i have already give a Letter-head with time to your Frenchise & inform to Your Custemer Care Office but solution are not to none. Please This is a request for immidiat solve

Thanks.

sir, am aji from kerala.am using idea connection for last 3 years.my idea number is [protected].my complaint is that idea is not having sufficient signals in our area.so that am not able to receive or make outgoing calls.i am informing the customer care executives from the last 2 years.while informing they tells that to wait for 1 week, 2 weeks, 3 like that.next time when we call after the given time, they speaks very rudely telling that it will take time.now its more than one year am telling complaints, no rectifications has been done from there side.
my address
aji kumar sajeev,
sree sabari,
areekakavu,
pezhumpara {p.o},
vadasserikkara,
pathanamthitta[dist]
kerala
pincode-689662

mobile number-[protected]

Hi,

I have been availing the Idea cellular service from 2 years, the current plan details are as follows:
Monthly rental 249 (Postpaid)
local calls 600 mins free
local sms 200 mins free

Three days back I received a call from Idea customer care executive, saying that offeer is this offer is closed and you need to migrate to other offers.
and the offer details are as follows:
1) Monthly rental 349 with the same features as mentioned above.
2 ) Monthly rental 249 with 400 mins local call and 100 SMS.

I want to know the following things, is it possible for the companies to remove the existing offers ?
This seems to be forcebly asking us to change the plan other wise they are going for termination of the service?

kindly let me know is it possible to avoid this kind of situations?

net setter is very slow & network is down

From past one year i was in 299 plan in idea, recently i got a call that they have changed 299 package. So they asked me whether i want to continue in 299 or change to 399 to get benefits what i am getting in 299. So i asked them to change my plan to 299. But the executive changed my plan to 399 and i got bill with 399 consideration. I asked customer care regarding this they said i have myself asked 399 plan change. Really this is very bad, the executive who talked me did update properly based on my interest. Since it was phone conversation i dont have any proof. So what is the alternate to do.

-Sreedhar

Hello,

I am Vikrm Vardhan and am living in pune these days, here i am use the idea prepaid no : [protected].
On 18-07-09 at 6 :45 pm, tried to recharge my number by the STD OFFER PACK by idea services according to which, i was suppose to receive 58 STD minutes on the recharge of 48 Rs. voucher.

Due to mistake the recharge was done for Rs..49 instead of 48.
It went successful as i received the message form idea sever(3981), but neither had i received any std minutes nor any talk time for that amount of recharge.

When i complaint it to my retailer(GURUDUTT MEDICALS, kalewadi phata Pune), he replied to forget that money as according to him this issue can never be resolved and moreover he himself has many issues with him in past.
I contacted the customer care for the issue same day only, then they issued me SERVICE REQUEST NO.1#19894339.assuring me that the transaction will be reversed with in 72 hrs, but it was a fake promise as in couple of days i got a automated call that the issue is resolved, which in reality was not till date.

Then i again contacted customer care, this time they clearly said that they cannot help me on this matter and it can be resolved by the retailer only.

I again contacted my retailer he made me talk to the retailer helpline of Idea Services according to whom the retailer need to complaint the issue to their dealer(PERFECT COMMUNICATION, near Sai chowk, pimpri Pune) and get the refund for the same but the retailer said that this refund is practically possible as this issue had been in their notice many times even for bigger amounts in past but no refund was made for the same.
Number used by retailer to make my recharge :[protected]

Now,
Can i know my fault in this while case except that i made the recharge of wrong denomination, moreover is it a crime that my amount is not refunded by this whole system.
WHO IS RESPONSIBLE for my money wastage above that wastage to my precious time fore the mere mistake of mine, Is it not the responsibility of the service provider to be transparent at these ends

Above all this is a common mistake that might happen during recharges, then pockets of whom is getting the benifit of all this money not refunded?

WHAT SHOULD I DO ? forget my money ...

I require the outgoing calls details for my IDEA prepaid mobile number [protected] for the year 2009.

Dear Sir,

My complaint Against IDEA, My Mobile No. [protected] I would like to inform you regarding my ADD-On Connection I had purchase the IDEA SIM, SIM No.[protected] on 05.06.2009 from SHAIV BPO Services vide Recd.No.1301 Rs.250.00 at the time of purchase this sim they said we give you best plan which is as under:

Plan299 One time Payment
Idea to Idea 10 Paise
Idea to Other 30 Paise Call
STD 1.30 Paise
Between my Number and ADD-On Number will be Free
600 Minutes Free Talk Time
200 SMS Free.

But till 13.06.2009 and 9 day already over but my number not activated and I got call Mr.Ashish (Customer care executive) on 02:10 PM dt 13.06.09 he said we don’t have this type plan now it is confirm that they cheat me, than I said I don’t want take this number pl. take back my number and return my money he said you have to visit IDEA Showroom and you money will be return after 2 Year.but as per may facts they returnerd my Money Rs.250.00, but when i got my bill they have charge Rental of ADD-On Connection which was not used by me in single time.as per discussion with Customer care executive he said your have to pay this amount we will not waiver off, when i surender the number before activation so why i am pay this amount.

this is request to you pl. take necessary action against idea they continue distrub me through SMS.

I want the contact details of the idea number [protected]. please mail me fast.
thank you, as i m getting threatning sms from this number. whenever i try to call this number, it says services to this mobile is not available. request u to please help me with the same,

My company Autosoft Controls & Automation (Pune) Pvt Ltd. has been using Idea Group Mobile. Their network was quite satisfactory at our works. However; for last month or so it has been very poor and fluctuating at our works leading to repeated call-dropping. Despite loding complaint more than 15 days ago, no progress observed.

hi,
i got a call from no [protected] . i missed it. so i called that no after 1 minute only.
but continuously only one messadge is there: idea mobile you are calling is not in service.

can you please help me to trace that no?

i purchased idea netsetter for internet browsing.
that company is given on product 236kb/sec speed but iam getting only 2kb/sec
i am facing very problem so please tell me how to improve my speed
please tell me how to improve the speed of my net (idea netsetter).