Idea Cellular — Deduction of money even on deactivating services | |||
I have been using idea network from past 6 years. But in recent times while browsing internet, I accidentally clicked on ads by which an amount of 90 rs is being debited from my number([protected]). I raised a complaint against this through customer care. They said it is deactivated but still last month the money is being debited. I called again and asked them to deactivate. But now again this month also the amount has been debited. This is very unlawful. Please provide some justification for this. Was this information helpful? | |||
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Idea Cellular customer support has been notified about the posted complaint. | |||
 5 Comments | |||
Comments
Dear Customer,
We have thoroughly checked your Idea account details and it is found that the charges applied to you are correct as per the WAP plan assigned. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
We have thoroughly checked your Idea account details and it is found that the charges applied to you are correct as per the WAP plan assigned. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
Yes the charges are correct but my concern is though I asked the customer care executive to deactivate the service on 6/1/2016, he said that there is no service is activated but the next day i.e. on 7/1/2016 again 35 rs has been deducted for some VAS renewal. Why did the executive tell me that there is no service activated? Kindly check the call records and give me justification for the wrong information I received from Idea executive.
Dear Customer,
As per your telecon with our customer service associate on 15th Jan 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
As per your telecon with our customer service associate on 15th Jan 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
What about the deducted amount with wrong information provided by the customer service executive? I want refund of the amount.
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We regret the inconvenience. Your contact details are with us and we will get back to you soon.
Thanks & Regards,
Customer Care, Idea Cellular