[Resolved] Idea Cellular — I am complaining about sim inactive

prasadchalla08

from Hyderabad, Telangana

Address:

kairathabad, 500004

As per their new rule (I do not know whether that rule is as per trai or not) i have to recharge with rs 35/- but i have not done. But still my sim working (Incoming calls and sms). So i did not bother but they are sending sms's but they did not share time details. If i got to know proper warning if might have done choose any solution. If i know proper details will think about it. Now they have blocked my number now if i want to take that sim means same number i have to pay more than rs 250/-. This is simply tricky to get money from customers. See idea we did not cheat any company we will use what you are providing but you people cheated us. When i ported to your network i have given a big validity but now you mess up with your promise. If you did not give that promise i would have choose another network at that time only. Now we can not do any thing. We are hopeless

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Apr 15, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Mar 15, 2019

Idea Cellular Customer Care's response Dear Customer,

Sorry for the inconvenience caused. As per our record, the mentioned number is inactive as your service validity expired. Hence, we request you to provide us with your alternate contact number along the complete Idea store address where you've visited to assist you further.

Regards,
Lakshmi

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Comments

pateljaimin.v.1993

from Mumbai, Maharashtra

Call details in last 6 month to my mail id pateljaimin.v.[protected]@gmail.com

Idea Cellular Customer Care's response, Mar 15, 2019

Verified Support

Dear Customer,

We request you to provide us your Idea contact number for which the issue persist to assist you further.

Regards,
Lakshmi

Naveeb

from Idukki, Kerala

I am facing network disconnect whenever I used to receives incoming calls and do outgoing calls. It happens every time when I perform above. Also network goes off during call. It's serious concern.

Idea Cellular Customer Care's response, Mar 15, 2019

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Lakshmi

Mandar Paradkar

from Indore, Madhya Pradesh

When I try sending sms to 1900 for porting code, my mobile says "message sending failed". Tried several times.

I assume Idea is purposefully blocking port out messages.

I am planning to take legal action

Idea Cellular Customer Care's response, Mar 15, 2019

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist to assist you further.

Regards,
Lakshmi