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Idea Cellular Complaints & Reviews

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Updated: Oct 7, 2025
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Idea Cellular reviews & complaints page 137

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N
Natu Venky
from Chennai, Tamil Nadu
Mar 28, 2019
Resolved
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Resolved

Address: 600100

I got the postpaid sim 27/03/2019. As they promised, the sim will be get activated within 4 hours and they asked me to contact 59059 to make it active.
But till now the sim is not yet activated.

I got the number from thoraipakkam vodafone showroom.
Please respond to this asap.

Idea mobile number: [protected] (Bought yesterday).

Name : natesan pl
Apr 30, 2019
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Mar 28, 2019
Updated by Natu Venky
Hi Team,

Please connect me with my mail id : [protected]@gmail.com
Verified Support
Mar 29, 2019
Idea Cellular Customer Care's response
Dear Customer,

As per our recent communication, you've confirmed that your concern with regards to number activation has been resolved.

Regards,
Lakshmi
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    S
    sriharshareddya
    from Hyderabad, Telangana
    Mar 28, 2019
    Resolved
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    Resolved

    Address: Hyderabad, Andhra Pradesh, 500089

    My balance has been deducted from main balance saying that i have requested for VAS services(yoga guru server) from my mobile. but i have not requested any services for my mobile. money deducted from my mobile number [protected]. on this March month 2019 year
    even though it is not registered by me, i have charged and did not return my money with out showing the proof that i requested for it.
    Please help me to get my money back.
    call me on [protected]
    Apr 30, 2019
    Complaint marked as Resolved 
    Idea Cellular customer support has been notified about the posted complaint.
    Verified Support
    Mar 30, 2019
    Idea Cellular Customer Care's response
    Dear Customer,

    As per our recent communication, we've informed you that mentioned number has been charged accordingly as per the standard charges, and the VAS services has been deactivated. For further assistance, kindly contact us on 12345 or 198.

    Regards,
    Prajakta
    Mar 31, 2019
    Updated by sriharshareddya
    Actually i would like to inform that, we did not requested that service from our end. but you people deducted money saying it has been activated from my end. please refund that money back.
    we did not find that number you are saying that i dialed.
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      G
      gaidhanigs
      from Ichalkaranji, Maharashtra
      Mar 27, 2019
      Resolved
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      Resolved

      Address: Nashik, Maharashtra, 422010

      My mobile number is [protected]. I had made a recharge showing 100% cashback. I don't remember the amount and dates now but you must be having ठोस details. I had something like 10 nos of cashback coupons of ₹50 each. I have hardly used 2 or 3 of it. Now my account is not showing any coupon balance. Where are they?
      I enquired on your customer care number 198 but i could not get the answer.
      I want the reply immediately. My account balance is about to expire within 3 days.
      Gaidhani g s
      May 1, 2019
      Complaint marked as Resolved 
      Idea Cellular customer support has been notified about the posted complaint.
      Verified Support
      Mar 29, 2019
      Idea Cellular Customer Care's response
      Dear Customer,

      As per our recent communication, we've raised your network concern under ref. no.[protected] which is expected to be closed by 01/04/2019. Your patience & cooperation is much appreciated while we work on this.

      Regards,
      Lakshmi
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        V
        Vidyam Chaitanya
        from Pune, Maharashtra
        Mar 27, 2019
        Resolved
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        Resolved

        I have taken new sim for my old idea no.
        Which i missed, after completing activation, i am unable to receive any messages from others friends, banks etc. Due to my business i am usually & time to time in need money transfer regarding otp sms from my bank (Which is ok with my previous sim). Rest of all working good and able to send the messages also.
        How worst the services are going, i felt after seeing lots of similar issues here.
        Apr 30, 2019
        Complaint marked as Resolved 
        Idea Cellular customer support has been notified about the posted complaint.
        Verified Support
        Mar 30, 2019
        Idea Cellular Customer Care's response
        Dear Customer,

        We tried reaching out to you in different time slots. Seems you were occupied today. What would be a convenient time to connect with you? Let us know & we'll be happy to assist.  

        Regards,
        Prajakta
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          S
          sushila devi khandelwal
          from Delhi, Delhi
          Mar 27, 2019
          Resolved
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          Resolved

          Address: AMRIT NAGAR LOHA MANDI GHAZIABAD, Ghaziabad, Uttar Pradesh, +91

          MY name is rahul. my no. is [protected]. from saturday my no. incoming have problem & I have called at customer care but its problem is not clear till date.
          I do everything as per customer care as phone setting but after some time it create problem. i live in Noida (201309) & Ghaziabad (201009). so please shotout my problem as incoming call. and my work are suffer due its...
          Apr 30, 2019
          Complaint marked as Resolved 
          Idea Cellular customer support has been notified about the posted complaint.
          Verified Support
          Mar 29, 2019
          Idea Cellular Customer Care's response
          Dear Customer,

          Apologies for the inconvenience caused. As per our record, your complaint is in progress under ref. no.[protected] and you shall hear on the same till 01/04/2019. Your patience & cooperation is much appreciated while we work on this.

          Regards,
          Lakshmi
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            D
            Dev Nigam
            from Agra, Uttar Pradesh
            Mar 27, 2019
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            Address: 213 BALU PURA PAKKA TALAB GHAZIABAD, 110093

            मेरा नाम देव कुमार है में ग़ज़िआबाद का रहना वाला हु मै फ़ोन में आईडिया की सिम कार्ड इस्तेमाल कर रहा हु २५-०३-२०१९ से २७-०३-२०१९ तक फ़ोन में नवटवर्क नहीं आ रहा है और कस्टमर केयर पर किसी और नंबर से तो CALL किया तो केयर वाले गलत भाषा का उपयोग करते है मेरा नंबर है ९९९०७३९९३४ और मेरा बिज़नेस का बहुत नुक्सान हो रहा है
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              M
              Mitu Dey Smc
              from Along, Arunachal Pradesh
              Mar 27, 2019
              Resolved
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              Resolved

              Address: Jay Guru lane - saratpally,,sonai road,,Silchar (Assam), Cachar, Assam, 788006

              Hi sir thanks you for the use was very good Yuvraj Singh is bling jewelry and brain and spinal tap on you and brain Android phone and spinal cord blood pressure monitors and spinal cord for the delay in response to my mistake is a very good Batman Arkham Asylum seekers you are interested and spinal cord and brain and you will be a very good and spinal cord blood and
              May 7, 2019
              Complaint marked as Resolved 
              Idea Cellular customer support has been notified about the posted complaint.
              Verified Support
              Apr 02, 2019
              Idea Cellular Customer Care's response
              Dear Customer,

              As per our record your mentioned number is inactive with us. Hence, we request you to provide us your Idea contact number and elaborate your concern in order to assist you better.

              Regards,
              Lakshmi
              I have already using 444 advance rentAL plan for life.as it was told by idea .now they are saying to change my plan I am not interested tell me what to do.
              Idea Cellular Customer Care's response, Mar 28, 2019
              Verified Support
              Dear Customer,

              Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist to assist you further.

              Regards,
              Lakshmi
              Hello i use idea 4G daily which gives me ultimate speed but it is like routine that after some days it works on 3G for 1 or 2 days and get backs to 4G after 2 days. When it works on 3G it doesn't give me any internet speed..it gives me zero data.. please fix this problem ASAP
              Idea Cellular Customer Care's response, Mar 28, 2019
              Verified Support
              Dear Customer,

              Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

              Regards,
              Lakshmi
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                A
                AnshikaJain
                Mar 26, 2019
                Resolved
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                Resolved

                Address: wakad,pune, Pune, Maharashtra, 411057

                I have been using idea network since last 6years but this time disappointed with idea services. Submitted the request thrice to move postpaid connection to prepaid but received no response.
                I went to idea customer care office everytime they ask to pay the bill for next 1week also and ask to come later after 1week once i receive a call from idea company regarding connection ported successfully. Then change the sim, after every 10days went to idea customer care repitively but got no response from their side.
                At last have asked to keep my number on safe custody hence that was also not done.
                Now, i moved to germany and getting the mail regarding idea bill payment of rs.700 per month.
                Too frusted from the response received by the idea customer care centre.
                Apr 27, 2019
                Complaint marked as Resolved 
                Idea Cellular customer support has been notified about the posted complaint.
                Verified Support
                Mar 27, 2019
                Idea Cellular Customer Care's response
                Dear Customer,

                Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate number and complete Idea store address where you've visited with customer care executive name to assist you further.

                Regards,
                Lakshmi
                Mar 28, 2019
                Updated by AnshikaJain
                Contact number : [protected]
                Alternative contact number is of germany
                Idea store : windsor park, wakad, pune
                Near shastri bridge, Jabalpur
                May 09, 2019
                Updated by AnshikaJain
                Even I have sent the mail to Id's
                appellate.[protected]@idea.adityabirla.com
                appellate.[protected]@vodafoneidea.com
                But no response received from there end.
                Highly disappointed with Idea Customer Care services
                May 09, 2019
                Updated by AnshikaJain
                Alternate number - [protected]
                I need monthly statement from 23rd April to current date.
                Idea Cellular Customer Care's response, Mar 27, 2019
                Verified Support
                Dear Customer,

                We request you to provide us your Idea contact number in order to assist you with your concern.

                Regards,
                Lakshmi
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                  D
                  Deshik p
                  Mar 26, 2019
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                  Address: Heggere, Tumkur, Karnataka, 572107

                  I want [protected] number back . This number doesn't exit bcz of not using since 3 months.
                  Plz give me this number
                  I need it as it is my whatsapp number .
                  My friends & relatives text me on that number
                  I can't use my whatsapp of this number bcz of the code
                  Plz activate this number..., ...
                  ...
                  Its my kind request .
                  Please help me ...
                  ...
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                    A
                    ankitjain2605
                    Mar 25, 2019
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                    Address: New Delhi, Delhi, 110085

                    Hi,

                    My Idea number [protected] is deactivated due to less usage.
                    Please help me reactivate the same number again.

                    Is there a way to recharge the same number for validity?

                    Contact number: [protected]
                    Email: [protected]@gmail.com
                    Email anytime as per your convenience
                    Contact timings for call: 9:00 AM to 8:00 PM
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                      W
                      Wasim Perinkadakkatt
                      from Tiruchirappalli, Tamil Nadu
                      Mar 25, 2019
                      Resolved
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                      Resolved

                      I was an idea customer earlier, and i have ported my sim to bsnl now. I wasn't receiving any telemarketing calls while i was an idea customer. Now after porting to bsnl, i'm getting a lot of calls from idea telemarketing.

                      How could they still call me even after i have ported out from idea? I want a serious compensation, plus this should not happen to any other customers in future. The calls insulting and annoyance to any ex-customers.
                      Apr 30, 2019
                      Complaint marked as Resolved 
                      Idea Cellular customer support has been notified about the posted complaint.
                      Verified Support
                      Mar 29, 2019
                      Idea Cellular Customer Care's response
                      Dear Customer,

                      As per our recent communication, we've informed you that kindly contact your respective service provider for the same.

                      Regards,
                      Lakshmi
                      Apr 30, 2019
                      Updated by Wasim Perinkadakkatt
                      I got the call from Idea Cellular, they told me that they will activate DND from their side. and they do have asked me to activate DND from my current service provider.

                      Listen, I have no problem if those telemarketing calls are from my current service provider, I want my service provider to call me. It is totally irrelevant calls that Idea is making daily to my number. It is been more than a month and still, I'm getting the calls from Idea. Idea is trying to screw their ex-customers.

                      - Wasim
                      We have below IDEA no.
                      [protected]
                      [protected]
                      [protected]

                      But not getting range in house
                      Idea Cellular Customer Care's response, Mar 29, 2019
                      Verified Support
                      Dear Customer,

                      As per our recent communication, we've raised your network concern under ref. no. 1-287353457219 which is expected to be closed by 03/04/2019. Your patience & cooperation is much appreciated while we work on this.

                      Regards,
                      Lakshmi
                      I got my number recharged mistakenly instead of my mother's number. My prepaid plan has not even expired yet. Is there any provision that my money be refunded back or the fresh recharge activates oy after expiry of the present one?
                      Idea Cellular Customer Care's response, Mar 28, 2019
                      Verified Support
                      Dear Customer,

                      Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist to assist you further.

                      Regards,
                      Lakshmi
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                        A
                        amanmakani
                        from Bengaluru, Karnataka
                        Mar 25, 2019
                        Resolved
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                        Resolved

                        sim issuance

                        Address: 500011

                        Hi my name is karim mobh and i had a idea connection with the number [protected]. A week earlier the sim just stopped working ad when we approached the idea office they said the amount for issuing the new sim is 500 inr. I dont believe it, why should i pay when it is not my fault. They say that the sim is damaged. How can the sim get damaged within the phone. The idea representatives are too rude and they literally start screaming on us. This...
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                        N
                        Nakshatra naidu
                        from Lucknow, Uttar Pradesh
                        Mar 25, 2019
                        Resolved
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                        Resolved

                        my idea sim is barred

                        I went to delhi for coaching and took a idea sim there. Now i came back to hyderabad and didnt recharge the delhi sim for 3 months as im using another idea sim. Now after my sim was barred i went to idea store and they are asking me to go to delhi to get it reactivated. This is completely unexpected. I thought you would have a universal complaint redressal. I cannot go to delhi now as im having my exams. And many accounts are linked with...
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                        H
                        Harish7890
                        from Ponnur, Andhra Pradesh
                        Mar 25, 2019
                        Resolved
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                        Resolved

                        Address: 515411

                        My prepaid idea number is [protected]. I made a call to customer care they said that it was permanent blocked because of not recharge the prepaid but it is my permanent number, will u please resolve my problem and i want my number back. Hope you will respond soon.. This number has links with the bank accounts and many more. I don't want to loose this number please..

                        Email: [protected]@gmail.com
                        Phone: [protected]
                        Apr 29, 2019
                        Complaint marked as Resolved 
                        Idea Cellular customer support has been notified about the posted complaint.
                        Verified Support
                        Mar 29, 2019
                        Idea Cellular Customer Care's response
                        Dear Customer,

                        As per our recent communication, we've informed you that your mentioned number is inactive as your service validity expired. Hence, we request you to visit the nearest Idea store for further assistance.

                        Refer the given below link for store locator
                        http://www.ideacellular.com/idea/select-circle?PlanType=StoreLoc

                        Regards,
                        Lakshmi
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                          S
                          Sunny0012000
                          Mar 24, 2019
                          Resolved
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                          Resolved

                          Address: BMW's "Company of Ideas", East Champaran, Bihar, 845303

                          Dear sir or mam,
                          I want to explain you that there are many places that there is not 3g / 4g networks of idea sim. You told us that if there is no 3g /4g networks then it is veryh difficult to use idea sim. Please try to understand. We can adjust with 3g.
                          Try to better. These are my opinions otherwise there are many sims called jio, airtel, etc.
                          Apr 29, 2019
                          Complaint marked as Resolved 
                          Idea Cellular customer support has been notified about the posted complaint.
                          Verified Support
                          Mar 29, 2019
                          Idea Cellular Customer Care's response
                          Dear Customer,

                          As per our recent communication, you've confirmed that your concern with regards to network has been resolved.

                          Regards,
                          Lakshmi
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                            R
                            Radha_12
                            Mar 24, 2019
                            Resolved
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                            Resolved

                            sim card not working emergency calls only

                            Address: Chamrajpet, Bangalore, 560018

                            Idea sim card is not working from today morning (24/03/19), it is showing as emergency calls only. Don't know what is the problem, not able to do outgoing calls nor receiving incoming calls.
                            Tried inserting the sim in other phones but still it is showing emergency calls only. Please help to resolve this problem soon as i'm using only one sim.
                            I 'm facing this issue for the first time.

                            Sim holder name : radhabr...
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                            M
                            Makzz Chopra
                            Mar 24, 2019
                            Resolved
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                            Resolved

                            Address: E-804, Supertech palm greens, Surya palace colony. Meerut, Meerut, Uttar Pradesh, 250002

                            Right now i am living in meerut. & i was using airtel in roaming (Sim of delhi). A girl from idea called me up from ([protected]) to port my no to idea, with some good plans so i told them that i am living in meerut, how would you deliver that sim to me. So that girl told me that they will courier sim on your address. On this i agreed and gave them my addressed to that girl and gave all my id's over the whatsapp. I got call from that girl to tell about otp's which i got on my existing no. So i gave to her and asked about my sim card, she told me that we have already couriered that and you will recieve the same by today. Then next day again i got a call for otp and again i asked about my sim and got the same reply. When i got the msg that my no will get port in idea so i called that girl and asked about my sim, she picked my call after 12-15 calls and said i can not do anything and switched off the phone. After taking so many follow ups i didn't get my sim & today my existing sim has been blocked.
                            Who will be responsible for my business loss??
                            Will idea pay my business loss
                            May 2, 2019
                            Complaint marked as Resolved 
                            Idea Cellular customer support has been notified about the posted complaint.
                            Verified Support
                            Mar 29, 2019
                            Idea Cellular Customer Care's response
                            Dear Customer,

                            We tried reaching out to you in different time slots. Seems you were occupied. What would be a convenient time to connect with you? Please let us know & we'll be happy to assist.

                            Regards,
                            Lakshmi
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                              bhupinder2
                              Mar 23, 2019
                              Resolved
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                              Resolved

                              Address: 133001

                              I was using airtel then i ported my number to idea ([protected]).
                              I m from haryana after 7 days i recieved a msg saying that to activateur no.. Call on 59059 i tried calling whole day bt everytime it stated call ended,, call ended then i went to the idea store in evening (In ambala) i told them that i have to go dehradun tommorow plzz activate my no. They also tried to call 59059 from my no. Bt still was unable to connect now tommorow m going to dehradun and i was told by the idea care that u can call on 5909 only when u r in haryna.. Now tommorow m leaving haryana and going to dehradun.. Now plzzz activate my no. As soon as possible m in huge trouble.. Plzzzz help me
                              My alternate no. Is [protected]
                              Apr 29, 2019
                              Complaint marked as Resolved 
                              Idea Cellular customer support has been notified about the posted complaint.
                              Mar 24, 2019
                              Updated by bhupinder2
                              now i am in dehradun..today also i tried calling 5950 bt it, s still not able to connect..i tried calling customer care from another number ..they tolad me that u can activate ur number in haryna only ..outside haryana it, s not possible..
                              bt sir ..i have even done the recharge on that number for 84 days plan..and sir plzz somehow help me now..
                              plzzz activate my number ([protected]) plzzzz it, s very urgent for me ..my
                              alternate number is ([protected])
                              Verified Support
                              Mar 29, 2019
                              Idea Cellular Customer Care's response
                              Dear Customer,

                              As per our recent communication, you've confirmed that your concern with regards to number activation has been resolved. Also, your mentioned number is active with us.

                              Regards,
                              Lakshmi
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                                A
                                arimardan
                                from Delhi, Delhi
                                Mar 23, 2019
                                Resolved
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                                Resolved

                                Address: 165/2 THOMSON ROAD RAILWAY COLONY NEW DELHI, New Delhi, Delhi, 110002

                                Sir

                                I want to say that sir I want complaint of idea service centre . because I want prepaid no of my current sim of idea. but he tell me that it is not possible and it may be possible when you will take this No postpaid No not in prepaid No .

                                And sir this idea service centre address is -
                                Shop No. 47, Municipal Market, Railway Colony, Connaught Place, New Delhi, Delhi 110001
                                Apr 25, 2019
                                Complaint marked as Resolved 
                                Idea Cellular customer support has been notified about the posted complaint.
                                Verified Support
                                Mar 25, 2019
                                Idea Cellular Customer Care's response
                                Dear Customer,

                                We regret for the inconvenience caused. As per our record, the mentioned number is inactive as your service validity expired. Hence, we request you to provide us with your alternate contact number to assist you further.

                                Regards,
                                Lakshmi
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                                  R
                                  Rahul359
                                  from Agra, Uttar Pradesh
                                  Mar 23, 2019
                                  Resolved
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                                  Resolved

                                  Address: Kotdwara, Uttarakhand, 246149

                                  Idea cellular's 4g service is very disgusting and their costomer support is also not good they just giving me excuses first they registered my complaint and ask for 48 hours to solve my problem then they asking for more 2 days now they say our customer executive mistakenly registered your wrong complaint then today they again registered my complaint and said it takes more than 3 days to proceed i am just sick of it they didn't take any action.
                                  Apr 27, 2019
                                  Complaint marked as Resolved 
                                  Idea Cellular customer support has been notified about the posted complaint.
                                  Verified Support
                                  Mar 24, 2019
                                  Idea Cellular Customer Care's response
                                  Dear Customer,

                                  Apologies for the inconvenience caused. As per our record, your network complaint is in progress under ref. no.[protected] and you shall hear on the same till 27/03/2019. Your patience & cooperation is much appreciated while we work on this. 

                                  Regards,
                                  Lakshmi
                                  Apr 03, 2019
                                  Updated by Rahul359
                                  Still i can't use your so cold 4G service and your customer complaint no. Is not working. So pls fix my problem otherwise I'll port my no. to other network.
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