Idea Cellular — Idea cellular sends spam sms, and block the complaints to trai (1909). | |||||
Hello, I wish to lodge a complaint Idea Cellular, India. The company is violating consumer's right to report spam SMS to TRAI. Idea cellular sends out spammy SMS asking to download MYIdea app. When I try to report these spam SMS to 1909, it seems Idea Cellular blocks the SMS and TRAI sends out "Invlid format" error. I am able to report other numbers from which I get spam SMS, but can't report spam SMS for "IZ-Idea". As a consumer, I should not be bothered by asking to download apps by service provider. The app download spam sms are sent out by service numbers, and when we lodge complaint, service providers get a narrow escape by giving excuses of calling spam SMS as service messages. I have filed the similar complaint to government of India on their public grievance portal. The complaint ID is: DOTEL/E/2016/06181. Idea Cellular, please stop this kind of [censored]. Was this information helpful? | |||||
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Idea Cellular customer support has been notified about the posted complaint. | |||||
 17 Comments | |||||
Comments
I won't connect to your website or 198, as your customer support executives are trained to not to cater such types of problems and are asked to tell the consumer to ignore the spammy message as it is a service message.
My contact number is: [protected]
My contact number is: [protected]
Hello Idea customer care,
The complaint I lodged on http://pgportal.gov.in/ have been assigned to ajay.[protected]@idea.adityabirla.com. Maybe you can talk to him.
The complaint I lodged on http://pgportal.gov.in/ have been assigned to ajay.[protected]@idea.adityabirla.com. Maybe you can talk to him.
To Idea customer care,
I have already told you to stop [censored]ing. Customer care person called and again gave the typical answer. Idea cellular still calls the app download SMS as service message. I will stick to my decision to fight against this spam SMS. I will wait till my grievance to DoT is resolved. If I am still not satisfied after that, I will consider going to consumer court against Idea cellular for spamming my inbox with idea app SMS. Also with customer court, we shall make an appropriate definition of what a service message.
I have already told you to stop [censored]ing. Customer care person called and again gave the typical answer. Idea cellular still calls the app download SMS as service message. I will stick to my decision to fight against this spam SMS. I will wait till my grievance to DoT is resolved. If I am still not satisfied after that, I will consider going to consumer court against Idea cellular for spamming my inbox with idea app SMS. Also with customer court, we shall make an appropriate definition of what a service message.
Dear Customer,
As per your telecon with our customer service associate on 28th Feb 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
As per your telecon with our customer service associate on 28th Feb 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
Dear Idea Cellular,
As per my telecon with your customer service associate on 28th Feb 2016, I wish to affirm that my aforesaid concern has NOT been addressed. For further information, kindly contact my on my personal number.
Your customer care executives are ignorant brats to put such wrong information in your database. I repeat, my concern has not been addressed.
I hope Idea customer care can READ and UNDERSTAND ENGLISH language. I echo it once more, MY CONCERN HAS NOT BEEN ADDRESSED.
Hope that telling you this three times makes you understand the concern, if you do not understand it, then your ignorance shall be made public to your customers.
Thanks & Regards,
Pankaj Dhande
As per my telecon with your customer service associate on 28th Feb 2016, I wish to affirm that my aforesaid concern has NOT been addressed. For further information, kindly contact my on my personal number.
Your customer care executives are ignorant brats to put such wrong information in your database. I repeat, my concern has not been addressed.
I hope Idea customer care can READ and UNDERSTAND ENGLISH language. I echo it once more, MY CONCERN HAS NOT BEEN ADDRESSED.
Hope that telling you this three times makes you understand the concern, if you do not understand it, then your ignorance shall be made public to your customers.
Thanks & Regards,
Pankaj Dhande
Again received the spam SMS from Idea cellular asking me to download My Idea app. Idea customer care, this is what you call resolution? Is this how you fix customer complaints?
PFA screenshot from my phone. The funniest part is, just above that is the SMS from Idea saying my complaint has been resolved. Idea cellular, you have a very bad sense of humour, hence people would appreciate if you stop your nonsense jokes.
I think Idea customer care just like to pose good on social media by posting comments like "your request has been addressed", but in actual, it is just a lie.
The SMS have been reported to TRAI (1909). The same will be presented to consumer court.
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PFA screenshot from my phone. The funniest part is, just above that is the SMS from Idea saying my complaint has been resolved. Idea cellular, you have a very bad sense of humour, hence people would appreciate if you stop your nonsense jokes.
I think Idea customer care just like to pose good on social media by posting comments like "your request has been addressed", but in actual, it is just a lie.
The SMS have been reported to TRAI (1909). The same will be presented to consumer court.
Still no action by Idea cellular. I am not going to mark this issue as resolved.
Received My Idea app download message today also. Idea cellular clearly refused to take any action on this request.
I just now lodged complaint to TRAI against Idea cellular for sending spam messages, and not taking any action on my requests. PFA screenshot for the same.
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My sincere apologies for posting same comment multiple times. My internet connection was slow and I resubmitted same request resulting the multiple comments.
Though the main concern remains the same, which still remains unattended by Idea Cellular.
Though the main concern remains the same, which still remains unattended by Idea Cellular.
I still receive SMS from IDEA asking me to download their app. IDEA cellular is not going to take any action on this.
I have logged complaint to consumer resource and empowerment department for this matter and the complaint ID is: 220512.4.2016. I have requested government to punish Idea cellular with fine for amount no lesser Rs. 5 lakh.
Idea cellular should soon be receiving the letter from the concerned department.
I also opened another grievance DOTEL/E/2016/07674 for the same matter. I have asked Department of Telecom to punish Idea cellular with fine for amount no lesser Rs. 5 lakh.
Idea cellular should soon be receiving the letter from the concerned department.
I also opened another grievance DOTEL/E/2016/07674 for the same matter. I have asked Department of Telecom to punish Idea cellular with fine for amount no lesser Rs. 5 lakh.
Idea cellular is still so ignorant, I still keep receiving the same spam messages everyday.
An email has been sent to Mr. Ravi Shankar Prasad, Minister for Communications & Information Technology. I am keeping hopes from the Ministry.
If the Ministry is unable to solve the complaint, the unfortunately I will have to say goodbye to Idea cellular. Already from the behaviour from Idea executives, it is clear that Idea is a very rich company and so they don't care if customer switches to another telecom operator.
If the Ministry is unable to solve the complaint, the unfortunately I will have to say goodbye to Idea cellular. Already from the behaviour from Idea executives, it is clear that Idea is a very rich company and so they don't care if customer switches to another telecom operator.
Today, 18th of March, and I will be receiving another SPAM SMS from Idea Cellular, just like I have been receiving since last few months. Damn you Idea Cellular for this.
Yes, Idea has poor spam filtering on the systems. After starting DND services many times, receiving too many SMS. I have also sent too many emails on Idea customer care they did not replied and not taking any action on that.
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We regret the inconvenience caused. Please provide your contact details to assist you further. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.
Thanks & Regards,
Customer Care, Idea Cellular