Idea Cellular — Idea legal notice - demanding payment of 5 year old dues - no bill or information presented

I had a number for Idea in pune which was active till June 2011, 5 years ago and had deactivated and cleared all dues. It has since been reallocated by Idea to someone else.

I have received the below email from [protected]@idea.adityabirla.com. When I call the numbers given, they are answered by some advocate/recovery agency hired by Idea who has no information of this account number, the phone number associated, or the bill.

On top of that the advocate wants the money to be paid into some other number on idea's payment - and the email confirmation to personal email id!

So I have no clue if this is real or a scam, if there are any valid dues, and how I should pay them. Have tried to contact the and[protected] numbers also but they transfer to postpaid in Mumbai who claim to have no information of Maharashtra postpaid and the [protected] maharashtra number transfers to maharashtra prepaid because the idea number is now a prepaid one!


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Dear Customer,

Greetings of the Day,

As per agreed terms and conditions of Customer Service Agreement duly signed by you, we have provided cellular services towards your Account No.[protected]

As per the agreement signed, you have agreed to pay your monthly bills on or before due date of bills raised and if in case of Non Payment therein you will be charged Late Payment and Interest charges as applicable.

However, you have failed to keep your commitments and not paid the billed amounts on time which has lead to outstanding of Rs.931 /-Towards your a/c.

Thereafter despite of repeated requests and reminders by our representatives, you have not paid the said overdue amount till Date.

You are now hereby requested to make the payment of the outstanding amount of Rs.931 /-within next 2 days from the receipt of this notice.

In case of any queries/support regarding the outstanding amount, please feel free to call on AKSHAY: [protected]/[protected]/[protected]/[protected]

You can pay your bill amount by any of the below payment modes:

• Use our insta pay service and pay directly without registering
https://care.ideacellular.com/wps/portal/account/express-paybill.

• To make the payment through Cash, Cheque or Credit Card - Visit your nearest My Idea showroom (To know your nearest My Idea, Please dial *121#).
• To have a hassle free auto payment of your bills, opt for Electronic Clearing System (ECS) or Standing Instructions (SI).
We value your association with Idea, Looking forward for your cooperation!
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Regards,
Team Service Delivery
IDEA Cellular Limited
Visit us at: www.ideacellular.com