| Address: Pune, Maharashtra |
Last friday, I got a 3G net pack for Rs.250 and a balance recharge for Rs.1000. Thursday morning I have around 400KB and Rs.965 left. Around 2pm, I go for an exam that got over at 5.30pm. All this while my mobile was in my bag, untouched. I try to make a call after the exam and my internet pack is over and balance is Rs.0.2.
I call customer care and they say that because the internet pack got over, it used balance. Their point may be valid. But they also added that between 2pm and 5.30pm, over 3GB of data had been used which is why the balance is gone. If no one touched my bag during that time, how is it gone? I checked the data usage on my mobile and it says only 877mb has been used all day (which includes the time my net pack was working).
Aug 14, 2020
Complaint marked as Resolved
Idea Cellular customer support has been notified about the posted complaint.
We regret the inconvenience caused to you. We wish to inform you that the matter is currently being followed up and our concerned team will revert to you at the earliest.
Thanks & Regards,
Customer Care, Idea Cellular