[Resolved] Idea Cellular Limited — Postpaid billing issues | |||
Dear Sir/Madam, As on 09/17/2014 I got a call from V.H. Yadhav from Delhi stating that he is from consumer court department request me to come to Delhi court on 09/19/2014. When I asked him about the reason why he said that, "Dilip, You used a Idea Cellular Limited post paid service (+91 [protected] )where the outstanding amount of Rs.997 was not paid". He asked me whether I got any notice regarding the service. I told him no. Later, I told him that it does not matter whether I used it no but what is the proof that Idea services followed up me on this? He said he will check & call back. Please find the Idea number as : +91 [protected] My complaint is, How can Idea Cellular Limited can file a case until there was no follow up or how come they can proceed further without prior information to customer? Why did Idea Cellular Limited did not send me any intimation on this through email or telephone or any soft copy? More over what were the Idea cellular Limited doing for these many years when the payment was not done? I request the consumer court to check this one & do the needful. These network providers has their own process to follow anything without the customer knowledge. Regards, Dilip Ravi Raj. D +91 [protected] Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. | |||
 6 Comments | |||
Comments
Dear Customer,
We regret the inconvenience caused to you. We wish to inform you that the matter is currently being followed up and our concerned team will revert to you at the earliest.
Thanks & Regards,
Customer Care, Idea Cellular
We regret the inconvenience caused to you. We wish to inform you that the matter is currently being followed up and our concerned team will revert to you at the earliest.
Thanks & Regards,
Customer Care, Idea Cellular
Dear Idea Team,
This update is all about an regarding the follow up done on this case. Initially there was a girl called me from Idea& stated she is from head office & yesterday there was a guy who named as Vineth from head office. The guy was so rude & stated that he cannot spend more time & more man power to get the details for the number which has been used more than 4 years. I asked him to call me by tomorrow but, his reply was that ” Sorry sir, I don’t have any more reason to call you if you need any help please call on this number”. I never expected this kind of a service provided. I need some superior to call me on the time mentioned on the previous filed case & resolved it ASAP. This is absolutely ridiculous.
Am tired of talking to you people, there is no one to tell me what was the reason for the follow up not done on this case when the payment was not done. I need a complete history about the number & come out with a best solution for me to do and i need a big wavier on this just because of the ridiculous speech & service given by Vineth from Idea who spoke to me yesterday regarding the problem which I was facing. Please find the number where he called from +91 [protected].He said its shift mobile number. If there was not necessary actions taken by the Idea against Vineth, Am going to file another case against Vineth regarding the sarcastic answers given by him. This conversation will be considered as failed to provide the necessary details regarding the problem I was facing. If there is no proper follow up done anymore on the time I have mentioned. Then I will be filing a case against Idea Cellular Limited Vineth with the call recording voice clips & sending a copy to Shri Ravi Shankar Prasad, Hon'ble Minister Department of Telecom.
Note :
Please find my contact number : +91 [protected]
Call back time : 10:30AM to 12:30 PM any day
Regards,
Dilip Ravi Raj. D
This update is all about an regarding the follow up done on this case. Initially there was a girl called me from Idea& stated she is from head office & yesterday there was a guy who named as Vineth from head office. The guy was so rude & stated that he cannot spend more time & more man power to get the details for the number which has been used more than 4 years. I asked him to call me by tomorrow but, his reply was that ” Sorry sir, I don’t have any more reason to call you if you need any help please call on this number”. I never expected this kind of a service provided. I need some superior to call me on the time mentioned on the previous filed case & resolved it ASAP. This is absolutely ridiculous.
Am tired of talking to you people, there is no one to tell me what was the reason for the follow up not done on this case when the payment was not done. I need a complete history about the number & come out with a best solution for me to do and i need a big wavier on this just because of the ridiculous speech & service given by Vineth from Idea who spoke to me yesterday regarding the problem which I was facing. Please find the number where he called from +91 [protected].He said its shift mobile number. If there was not necessary actions taken by the Idea against Vineth, Am going to file another case against Vineth regarding the sarcastic answers given by him. This conversation will be considered as failed to provide the necessary details regarding the problem I was facing. If there is no proper follow up done anymore on the time I have mentioned. Then I will be filing a case against Idea Cellular Limited Vineth with the call recording voice clips & sending a copy to Shri Ravi Shankar Prasad, Hon'ble Minister Department of Telecom.
Note :
Please find my contact number : +91 [protected]
Call back time : 10:30AM to 12:30 PM any day
Regards,
Dilip Ravi Raj. D
Dear Customer,
As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
Idea Team,
This is absolutely ridiculous, I did not had a proper conversation with you people where I asked you people to clarify my doubts on the above time which was mentioned. This is again a final reminder for you customer service team where I need a call back to done on the time which I have already mentioned. Failure to follow up & give the valid explanation this will be considered as a valid proof & the account remain the same.
I request you people to give a valid explanation when am on available so that we can settle this as soon as possible.
Note :
Please find my contact number : +91 [protected]
Call back time : 10:30AM to 12:30 PM any day
Regards,
Dilip Ravi Raj. D
This is absolutely ridiculous, I did not had a proper conversation with you people where I asked you people to clarify my doubts on the above time which was mentioned. This is again a final reminder for you customer service team where I need a call back to done on the time which I have already mentioned. Failure to follow up & give the valid explanation this will be considered as a valid proof & the account remain the same.
I request you people to give a valid explanation when am on available so that we can settle this as soon as possible.
Note :
Please find my contact number : +91 [protected]
Call back time : 10:30AM to 12:30 PM any day
Regards,
Dilip Ravi Raj. D
Hi,
There is no response or nothing from your end. If this continuous then let me consider this as a valid proof & the account remains unpaid. I need a valid explanation on this on the above time mention. Idea team please give me a valid explanation why you cannot follow up on this...? Customer care team does not help me on this where they will provide only the outstanding. I need some one to call me & speak about the issue.
Note :
Please find my contact number : +91 [protected]
Call back time : 10:30AM to 12:30 PM any day
Regards,
Dilip Ravi Raj. D
There is no response or nothing from your end. If this continuous then let me consider this as a valid proof & the account remains unpaid. I need a valid explanation on this on the above time mention. Idea team please give me a valid explanation why you cannot follow up on this...? Customer care team does not help me on this where they will provide only the outstanding. I need some one to call me & speak about the issue.
Note :
Please find my contact number : +91 [protected]
Call back time : 10:30AM to 12:30 PM any day
Regards,
Dilip Ravi Raj. D
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We apologize for the inconvenience caused to you. We have noted your concern. We will get in touch with you soon.
Thanks & Regards,
Customer Care, Idea Cellular