[Resolved] Idea Cellular Ltd. — COMPLAINT REGARDING EXCESS POSTPAID BILL CHARGE | |||
Hi, I am Ronak from Jaipur ( Rajasthan ). This is in reference to the above subject of excess post paid bill charge on my mob. no. [protected].Please consider it as a high priority if you value your customers. I had to write this mail out of my busy schedule because i am unable to get any satisfactory comeback from your customer care team. I usually gets my bills around 600 - 700 on a monthly basis. I hardly use Data services and is on WIFI for most of the time in a day.I am amazed to see the bill of Rs 3198, which doesn't make sense to me. I constantly keep checking my usage but this huge bill in the end was a complete shock. Well, Miracles do happen. I advice you to re-examine your system software as they are doing flaws in bill generations. Being a customer, i am not suppose to pay for something i haven't used. Kindly rectify my issue else i would have to take escalate it to a higher level. And if nothing is possible from your end as a part of customer retention policy (which is great in AIRTEL & Vodafone ), then kindly terminate my connection and i shall ask my friends and family members to do the same if they are using Idea. Hoping for a quick and affirmative reply Sincerely Ronak Khandelwal Was this information helpful? | |||
Aug 7, 2021 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. | |||
3 Comments | |||
Comments
Dear Customer,
We wish to affirm that your concern has been acknowledged and your complaint for billing has been initiated by us, under reference number C1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
We wish to affirm that your concern has been acknowledged and your complaint for billing has been initiated by us, under reference number C1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,
we have thoroughly checked your Idea account details and it is found that the charges are levied correctly in your Bill towards 1-May-2015 invoice as per plan assigned Superb_249 plan. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
we have thoroughly checked your Idea account details and it is found that the charges are levied correctly in your Bill towards 1-May-2015 invoice as per plan assigned Superb_249 plan. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
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We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest.
Thanks & Regards,
Customer Care, Idea Cellular