Idea Cellular — Migration from postpaid to prepaid | |||||
To whomsoever it may concern, Sir/mam, I am venkateswara rao. Amara, who ported from prepaid tata docomo to postpaid idea no.[protected] in sep 2015. I am a phd student residing inside niper s.A.S. Nagar, sector-67, s.A.S. Nagar, mohali. On mar 28th, 7:43 pm, i received a mail stating that my request made on[protected] for postpaid to prepaid migration for mob.No. [protected] has been processed successfully through communication id c1-[protected]. But my sim no.[protected] received from the idea showroom in phase 5 of mohali, punjab, is not activated inspite of submitting many proofs of identity and address like (Passport, voter id, e-aadhaar letter, central govt. Institute student id & residential certificate, driving licence, pan card etc.) at the phase 5, phase vii, phase 3b2 my idea showrooms in/around mohali. Kindly solve the issue asap. Was this information helpful? | |||||
|
Idea Cellular customer support has been notified about the posted complaint. | |||||
 6 Comments | |||||
Comments
Dear Customer,
We regret the inconvenience caused.Please provide us your alternate number & inform us the convenient date & time to contact you and have your issue resolved.
Thanks & Regards,
Customer Care, Idea Cellular
We regret the inconvenience caused.Please provide us your alternate number & inform us the convenient date & time to contact you and have your issue resolved.
Thanks & Regards,
Customer Care, Idea Cellular
I received an SMS to my alternate number that [protected] is ready for activation yesterday[protected] at 3:47 PM. Till now, the SIM is not activated and I could not call 59059 for tele verification also. I don't know, how many more times I need to contact Idea Cellular for getting my SIM activated. This company is annoying and vexing me a lot by wasting my time, energy and money in touring around all the My Idea showrooms.
Idea can contact me at any time to solve my issue. My alternate no. is [protected] and my mail ID is [protected]@yahoo.co.in
Dear Customer,
As per your telecon with our customer service associate on 17th April 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
As per your telecon with our customer service associate on 17th April 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
Sir,
I can not pay your bill (Account no.[protected], Billing amt.110.62, Billing dt.[protected]
because of the money (~Rs.500), time (6 hrs) and energy wasted by your incorrect/incomplete information given to me in migrating from Postpaid to Prepaid and making me roam around all the Idea Service centers.
For eg., in a mail you told me to visit the Idea Service centre with POI and POA, which (Passport, Driving Licence, e-Aadhaar letter) upon submision by me were rejected by Idea in activating my Prepaid service. In another mail, you sent me the addresses of service centres which cannot handle the case of Migration from Postpaid to Prepaid. I request you to call me back in this regard. For your kind information, e-aadhaar letter is an official document made available to the citizens of India from the website o[censored]IDAI in case the person lost his/her Aadhaar card.
Hence, I request you to waive off this meagre amount to compensate for the loss incurred to me.
I can not pay your bill (Account no.[protected], Billing amt.110.62, Billing dt.[protected]
because of the money (~Rs.500), time (6 hrs) and energy wasted by your incorrect/incomplete information given to me in migrating from Postpaid to Prepaid and making me roam around all the Idea Service centers.
For eg., in a mail you told me to visit the Idea Service centre with POI and POA, which (Passport, Driving Licence, e-Aadhaar letter) upon submision by me were rejected by Idea in activating my Prepaid service. In another mail, you sent me the addresses of service centres which cannot handle the case of Migration from Postpaid to Prepaid. I request you to call me back in this regard. For your kind information, e-aadhaar letter is an official document made available to the citizens of India from the website o[censored]IDAI in case the person lost his/her Aadhaar card.
Hence, I request you to waive off this meagre amount to compensate for the loss incurred to me.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
63%
Complaints
16713
Pending
792
Resolved
9872
Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
View all Idea Cellular contact information
We regret the inconvenience. Your contact details are with us and we will get back to you soon.
Thanks & Regards,
Customer Care, Idea Cellular