[Resolved] Idea Cellular — migration of postpaid to prepaid

[Resolved] Idea Cellular — migration of postpaid to prepaid

A Amey Mankar from Mumbai, Maharashtra

Need to change postpaid to prepaid. I had activated jackpot offer on postpaid. After 3 months offer got automatically expired and company charged me without any intimation. I got message after utilizing 90% credit limit. This is total fraud for me as company should shut down data once free units have been consumed. Atleast they should alert that jackpot offer has been expired. Now i just want to get rid of pathetic service of idea. Was this information helpful? No (0) Yes (0)
Feb 4, 2018 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Nov 12, 2017 Shubhangi pund's response Plz send me all incoming outgoing call details Verified Support Jan 03, 2018 Idea Cellular Customer Care's response Dear Customer, Apologies for the inconvenience caused. As checked, the number provided from your end is prepaid for which we're unable to fetch the details. Hence, we request you to provide us the appropriate Idea postpaid number. Regards, Lavina
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Comments

Tataji Orupula

from Vijayawada, Andhra Pradesh

Today at around 9:30 I have received call from[protected] number. I thout it was from pakistan. Please tell me about this number, can i lift it.?

Idea Cellular Customer Care's response, Jan 3, 2018

Verified Support

Dear Customer,

Sorry for the trouble caused. We request you to avoid unwanted ISD calls. If required you can take appropriate action regarding the same. Also, suggesting you to block the number from your handset settings.

Regards,
Lavina

ytalekar

from Delhi, Delhi

Dear sir,
can you give me detais o[censored]ser & mobile number of this number "[protected]" please send me the details of this mobile
[protected]@gmail.com

Idea Cellular Customer Care's response, Jan 3, 2018

Verified Support

Dear Customer,

We would like to inform you, that mobile operator can provide outgoing details call as chargeable call details can be tracked. Also, to know your outgoing call details, Send an SMS to 12345 from same number. SMS format EBILL<space>MON Eg: EBILL<space> JAN. If your Email Id is not registered with us first register your Email Id follow these steps send EMAILID<space> Email address to 12345. For example EMAILID<space>xyz@gmail.com. Also, you can check your outgoing call details in My Idea Application or Website.

Regards,
Lavina

Zameer indistone

from Hyderabad, Telangana

My call statement

Idea Cellular Customer Care's response, Jan 3, 2018

Verified Support

Dear Customer,

To know your call details that is outgoing call detail, you can send an SMS to 12345 from your registered number. SMS format EBILL<space>MON Eg: EBILL<space> JAN. If your Email Id is not registered with us first register your Email Id follow these steps send EMAILID<space> Email address to 12345. For example EMAILID<space>xyz@gmail.com. Also, you can check your outgoing call details in My Idea Application or Website.

Regards,
Lavina

Shubhangi pund

from Coimbatore, Tamil Nadu

Dear sir i have my idea number call details incoming and outgoing calls.[protected]is my number .
dr.[protected]@gmail.com is my email.id

Idea Cellular Customer Care's response, Jan 3, 2018

Verified Support

Dear Customer,

We would like to inform you, that mobile operator can provide outgoing details as chargeable call details can be tracked. Also, to know your outgoing call details, you need to send an SMS to 12345 from your registered number. SMS format EBILL<space>MON Eg: EBILL<space> JAN. If your Email Id isn't registered with us then first register your Email Id follow these steps that is send EMAILID<space> Email address to 12345. For example EMAILID<space>xyz@gmail.com. Also, you can check your outgoing call details in My Idea Application or Website.

Regards,
Lavina