Dear team,
I have received a call from [protected] on 05.30pm (Dated 17.11.2017) on my mobile no. [protected], where he said we are calling from citi bank online reward points department and he asked me to provide credit card details for the purpose of giving additional reward points and cash back. I gave the card number and he asked the cvv & otp when i checked the sms received i could see that the transaction amount was in the status of spent then i questioned him about the spent word then he said it is being spent for now but will be converted as cash in 10mins. Also amount of 4761rs was deducted in 4 consecutive transaction with merchant name "idea money" and idea payment.
Immediately when i notified the bank and card was blocked and i could see total of 19050 was debited from my credit card. Now when i reached bank executive then they too confirmed that transaction is done and they advised me to block the credit card. After this i tried to contact that person but the mobile no. Is in not reachable or switched off mode.
Kindly request you to please help me to revert this transaction.
For your reference please find the below credit card details and transaction description.
Citi bank ([protected])
Idea payment – rs.4762, dated 17.11.2017
Idea payment – rs. 4762, dated 17.11.2017
Idea money – rs.4761, dated 17.11.2017
Idea money – rs.4761, dated 17.11.2017
Kindly request you to please help me on this.in case additional information is needed please help me on this. Thanks
Dec 29, 2017
Complaint marked as Resolved
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Nov 27, 2017
Idea Cellular Customer Care's response Dear Customer,
We regret for the inconvenience caused. We request you to contact on [protected], [protected] for Idea money service or complaints if any. Also, we suggest you to take the help of legal authorities and file the FIR for the concern.
Regards,
Lavina
Apologies for the inconvenience caused. To help you with your concern we request you to share us your Idea contact number to assist you better. Also, you can contact us on 18008331111 / 18002700000 for broadband related queries.
Regards,
Lavina