Idea Cellular Complaints & Reviews

My name is syed mohsin haider. My mobile no is [protected]. I have go to your store to transfering my number post paid to prepaid. You idea agent not take my request. She told me you will come after arise bill then we will take your reqest. I have also complain to customer care number. We have complain number. Customer care told me go after later. I will go after arise my bill then agent take me two month payment. How is responsible for this. I have call many time to cusotmer care. He told me we will refund you payment inr 752/- soon in your mention adress. But till now not any response. I am worried about this service and also misbehave of customer care. I want my refund soon. If not refund my excess payment. I will go for legal action.

This is with reference dno barring of idea number. I consulted customer care from last 3 days i. E. 15/11/2017. I have clear all previous outstanding the required documents on the same day but still my services haven't restored. My idea number is [protected]. This is serious complaint i am raising since it is very important and do the needful asap.

I need to get it resolved and hope you guys understand and will get it resolved give a call back on my number.

I have been trying for last 4 days to activate my number dialing 59059.
Response from bangalore customer care: wait for 2 hours & it will get activated. I call back after two hours and then they again ask me to wait for another 2 hours. This has been going on from last 3 days.
Response from jyoti nivas idea showroom: complaint has been raised to it & it will happen in 2 hours. Now it's more than 24 hours nothing has happened yet. Every time i call they ask for time extension.
Response from your facebook page team: you have to visit idea store. I visited the store and told them it's not done. They give me a bot reply to again visit the store for resolution.
What nonsense service is this???
From last 4 days i am struggling to get my number activated. This is pathetic and by far the worst provider ever used.

Hi idea,
I have ported my existing airtel connection [protected] to idea sim. On 16 nov 2017 in evening i got sms on my alternate number to activate sim by calling 59059. From that time till date i am trying 59059 but it is not connecting.

When call idea support and tell my problem they wouldn't talk logical and keep on saying pls try calling 59059. I think these less skilled resource just work like parrot and only say single line and don't give logical answer nor try to help.

I am every day getting sms on my alternate number to call 59059 and get your connection activated but 59059 is not connecting. Pls provide any other number or activate services of my new idea number[protected].

My alternate number is [protected].

I think buying idea was worst decision.

Worst experience... Pathetic team.
I requested porting into idea network feom my existing airtel network.
Received multiple calls from your telecallers and provided all details online.
Now my number got ported but i never got a sim card...
My port id is ad972813.

This is my business line and i cant miss even a single call. Plz send me sim card to activate my number on priority.

U can reach me at [protected]

Idea is now begging for money. I got a special recharge showing unlimited calls and 1 gb data perday. But there was no thing like my balance willbe deducted after 1 gb. I was thinking after 1 gb speed will be reduced. But this fraud company deducted my mail account balance. I want my money back you beggers. It was not mentioned that i will be charged from my balance after 1 gb use. I know its your trick to fool people. Just return my money and i will be leaving your network for ever. Worst network ever. Lost my all trust which i had on you.

Hi team,
I recently port my number from reliance to Idea and after activation of card when I put it in slot 2 it is not showing network. However if I put in slot 1 it works. I cannot use my slot 1 as I already have one number and it works only in slot 1
Please resolve my issue or let me know if I should switch to another network if idea SIM won't work.
My number is [protected]

I Got a call on 16/11/2017 frm [protected] saying they r frm sb credit card helpline and asked fr my card details to ke number cvv dob and otp by offering cash back of reward points.amout debited 4782 ×4=19128 rupes.its a fraud call and git cheated

plz dont settle the transactions and refund the same to my card **** **** **** 4323
Mobile [protected]
rajesh

Hi team,

This is with reference dno barring of idea number. I consulted nearest idea store (Pavani communications) from last 3 days i. E. 14/11/2017. 4:00 pm. And the next day they said it will be done in 2hr and it repeated till today 16/11/2017. I provided the required documents on the same day but still my services haven't restored. My idea number is [protected]. This is serious complaint i am raising since it is very important and do the needful asap.

I need to get it resolved and hope you guys understand and will get it resolved give a call back on my number.

Very hopeless service by your idea stores. They dont understand the matter and just push the customers here and there. My mobile was stucked and when asked on 12345 they advised to visit idea stoer. I visited 2 different stores in ahmedabad they changed my sim card, obtained all proofs in 3 days and till date my card is not activated... Today also they say it will take 24 hours. Very bad experience... Even after using card since 20 years... No value of customer... Bodakdev staff told... You can go any where and make complaint... It will take 30 days...5 lac customers are there and we dont care if you go... Not ready to listen anything... Very bad... I have send sms for portability today.

Dear sir/madam,
After porting out from reliance, i choosed idea to port in. But ever since i ported in, getting false deductions on balance.
As i talked to customer care agant on day after deduction of 10 and 4 rupees (Recharge was of rupees 20), it's not about the amount but trust over network to continue in it, if they are not taking responsibility on such small amount, how possibly they'll going to react on a large sum? So when i called 198 cce named as lovejeet, said balance will be refunded after an heated argument.
Today balance got deducted, amount is of rupees 5, guess what customer care executives first wording, "balance refund nahi hoga, roj service lagwate ho aur aa jaate ho refund maangne" (You opt service by yourself n then ask waiver)
If i had a slight idea for only a small amount of rupees 5, one can bluntly got to say "nahi milenge" (Wont refund) i wouldn't have ported in it on first basis, i really couldn't trust this network on bigger amounts.
I was harsh too, cause he was constantly saying same wording n blaming me for it and best part he was giving me all deaf ears. Why persons like these doesn't understand that a whole lot of networks image depends on their behaviour and he constantly said its your fault so wouldn't going to refund, how come a service started at 12 will be notified at 6:37?
All deductions shown in pictures attached and if want recording, i have that too. Please note over it and do listen whole recording done by your end, as there's always a session in evening or on weekends for complaints and quality assurance.
Ps: don't want refund after all thus.
You guys n specifically "lovejeet" (Koi gal ni bai, mera naam lovejeet hai) can have it and after this if all balance got deducted wouldn't going to effect too, because humiliation for respected person is like death and for no reason, and please don't remove/fire him from duty as it is really hard to get a job and to maintain cool with that of listening people's indistinctly, either recruit persons whom can support or don't pick calls.
Email: inderpreet. [protected]@gmail.com
Thank you for your time.
Have a great day.

Recently i was ported from airtel (Post paid) to idea (Post paid). As my last month bill of airtel was came very late and i paid it when it comes, but aitel did not updated this. I got messages from idea customer care and they asked to send the payment receipt to idea. [protected]@idea. Adityabirla.com
I sent it and still they are not enabling my outgoing.

As i am the idea customer since one month i port out my earlier operator and choose idea for better services. But unfortunately i get troubles from the particular idea outlet d. N communications when i visited store for aadhaar link but i get very rude answer from store manager itself after that i visited the store again for the correction of my address on 17th of october and they told me very casually that it will be done after 48 hrs. However, today again visited the store for the bill copy. But still there was no such change in my address also my spelling of first name was also wrong then i told mr. Rohit pandey (Store manager) about this on which he told me to complaint on this matter as they are not concerned about this.
Now i want some quick action regarding this matter.

Regards:
Ravindra bhat
[protected]

I have tried linking my aadhaar number to my idea number but it didn't work second time i went to idea showroom to link again again there was an error so one of the representatives said that may be it was not getting linked because of my skin so she asked me to come once i get new skin.. Since an aadhaar number number should be linked before february i asked my brother to link his aadhaar number to my idea number again there was an error now i don't know what to do please help me

I am manoj kumar from income tax department living at 15/2 subhash road near income tax department dehradun. I have purchased rs 357 plan 1.5 gb per day for 28 days, i am using it but my internet speed is very slow and at envening time it is more slow. Company promise to 3g or 4g speed. Company deceive to customer. Frist of purchasing data speed was good but second day it was very slow. The data speed is equall to 2g speed.

This is regarding not received product the currier service is so pathetic that i have order 3 products where i have received only 2 products when i have logged compliant against the customer care for 3rd product which is not received they have given answer it were already delivered which was club with 2nd product when i clearly mention i have not received 3rd currier or not there in the 2nd package they have sent currier guy to take sign off 3rd product which was not received me

Tracking id[protected] shopperstop is not good like other company
Currier service is really very bad
And behavior is 3rd class no standard to talk with customer not agree with their mistake

From last 2 months, i was charged ₹150 for value added service [vas] - dingo. I don't remember signing or subscribing to this service. This is a clear case of forgery. When i message stop to 155223 to stop the service, the response was vague and confusing. It did not mention in any way that service has been stopped and asked me to message 1, 2, 3 etc on the same number which eventually turned out to be a wrong keyword.
I

I had 3g idea sim no. Is [protected] after some time this has been blocked i purchase a new sim on idea outlets with same no. And i activated this sim also changed this no. To 4g sim with same no. But after 2 month again this sim has been blocked why i don't know there are no network in my phone when i put this sim on phone. My alternate no [protected]..

Please do the needful. Asap.

This is to inform that my internet had stopped working and is not getting connected so i called customer care and the ridiculous response that i get is switch off your phone for 4 hours. I mean atleast be sensible while providing solutions. On top of that i called again to tell that issue is still not resolved they had the audacity to close my complaint! My issue has still not been resolved. I dont expect much from here too. I am changing my service provider. All d best idea for such a pathetic service

I called 198 and choose the option to talk with customer care person but, the problem starts here the executive was not in the mood of knowing what my problem is he just started saying "i can't here from you cutting the call" and i was speaking after shouting for a second he listened and now i said my internet is not working properly i haven't completed the sentence he started saying it will be resolved in 4hours but my problem here wasn't the speed or something it was "my youtube app was working too slow" then i said he is really frustrating have a briefing with him atleast for so much typing as a costomer and consumer
My number is [protected]
Kaushik mandal