[Resolved] Idea Cellular — network keeps on fluct from 4g to others

gajju89

from Pune, Maharashtra

Address:

411057

Hello
[protected]. I have rece shifted to shinde nagar marunji pune. There is no proper network in my current location. It keeps on fluctuating to other networks from 4g resulting my on going call gets disconnected. Internet at its worst. Contacted thier support 10 times after that they lodged compaint. Email sent to [protected]@vodafoneidea.com on 28 sep just received auto acknowledgement. Post that nothing. Complaint registered yesterday only verification call received nothing actioned. I am unable to use services and have to pay the bill. Company must waive off the bill for the duration i am not able to use services. They must be doing this with lacks of people and earning lots of money without providing proper services. They are looting people of india.

Gajanand singh
[protected]

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Oct 12, 2019

Complaint marked as Resolved

They just wasted my time by raising 1 or 2 complaints but didn't solved the problem so I ported to another service provider as they failed to resolve the problem

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Sep 30, 2019

Idea Cellular Customer Care's response Dear Customer,

As per our record, we've informed you that your concern has been raised under C[protected] is in progress and accepted date for the complaint is 05/10/2019 & we will get back to you at the earliest.

Regards,
Prajakta

Sep 30, 2019

Updated by gajju89 On the same page can you please explain why should i wait for a week and who is going to take care of business loss i will have to bear

Oct 05, 2019

Updated by gajju89 Till now the problem is not solved. I received a call from them saying issue is resolved. I confirmed to them that the issue still persists still the lady marked the complaint as resolved "Dear Customer, your concern on Coverage has been successfully resolved. Should you continue to face an issue, kindly let us know by quoting the Communication Id C[protected] for easy reference. You may call 198 and select option of APPEAL on the IVR within 30 days of complaint closure in case of any dispute. Thank You"

This is what i received from them yesterday. Now when i contacted them today at 9:00 AM their representative says that as the time in Complain is of 10AM . Issue will solve by then.

I am not interested is using their service and need compensation for the problems caused due to them.

Oct 12, 2019

Updated by gajju89 Idea is of no use they wasted my time and money. Tgey were not capable enough to resolve my problem so I have changed from Idea now

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Comments

rkreddy19

from Hyderabad, Telangana

Please send my call history from 1st june 2018 to 1st feb 2019

Idea Cellular Customer Care's response, Oct 2, 2019

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta

shakin singh ghotra

from Noida, Uttar Pradesh

My phone was lost, so I want to block my above number with immediate effect.
mobile No. [protected] is required to be blocked.

Idea Cellular Customer Care's response, Oct 7, 2019

Verified Support

Dear Customer,

As per our communication, you've confirmed that your concern has been resolved. Hence, the case has been closed. For further assistance, kindly contact us on 12345 or 198.

Regards,
Prajakta

Vanishree S Nair

from Bengaluru, Karnataka

I'm unable to activate my sim,
I find it difficult to activate it -_-

Number-[protected]

either there is no signal to make the call or when called " network not registered " message will be displayed

Please help me out activate my SIM as soon as possible

Thanks.

.

Idea Cellular Customer Care's response, Oct 2, 2019

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your alternate contact number to assist you further.

Regards,
Prajakta