[Resolved] Idea Cellular Network — Pathetic slow performance of 4G data card

kgvasudevan

from Mumbai, Maharashtra

Address:	600029
Website:	Idea 4G ho9me page

My service number is [protected] and my name is Vasudevan K.G. I have been using the Idea 4G data connection for the past 2 months. With promise o[censored]pto 20 GB usage each month, the connection speed for the above referred service number is pathetic and frustrating. I had complained to Idea about this last month and the service was improved for a week and its back to pathetic speed once again. With so much claims of great speed connection in the advertisements, the actual performance and the service is pathetic.

Right from the day one of purchasing the new dongle and having re loaded the Alcatel dongle many times still i have not been able to access the home page of Idea 4G network or change password etc.

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Nov 18, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Oct 17, 2016

chotubhai's response For wrong calls

Verified Support

Oct 18, 2016

Idea Cellular Customer Care's response Hi Vasudevan,

We regret the inconvenience caused to you. We have noted your concern. Please give us some time so that we can get in touch with you and discuss your concern.

Regards,
Esther

Verified Support

Oct 18, 2016

Idea Cellular Customer Care's response Hi Vasudevan,

We regret the inconvenience caused. Please provide us your alternate number & inform us the convenient date & time to contact you and have your issue resolved.

Regards,
Yogesh

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Comments

chotubhai

from Nellore, Andhra Pradesh

Hi sir,

[protected] for incoming&outgoing calls details so to get my summery of my number so plz send my calls &smsdetails and furtur information of last 1 month

Thank u

Your's obedently
mohammed kareem

.

Idea Cellular Customer Care's response, Oct 18, 2016

Verified Support

Hi Mohammed,

Call details require validation of your details. Thus, we request you to contact customer care by dialing 12345 from your Idea mobile or write to email desk at [email protected]. You can also visit our website, www.ideacellular.com.

Regards,
Yogesh

yeda

from Delhi, Delhi

My complaint is against Idea. They have renewed Filmy tube service when I have already sent message STOP to 155223 on 29/9/2016. Still they have activated the same service 12/10/2016 and deducted the amount without my permission
MY NO IS [protected]

Idea Cellular Customer Care's response, Oct 18, 2016

Verified Support

Hi,

We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest.

Regards,
Yogesh

Idea Cellular Customer Care's response, Oct 18, 2016

Verified Support

Hi,

As per your telecon with our customer service associate on 18th Oct 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Yogesh

satpal bakhetia

from Pathankot, Punjab

Dear Sir,

I using idea sim card no. [protected], please I want incoming & outgoing call details dated[protected] to up to date in my email Id.[protected]@gmail.com

Thanks & Regards
satpal bakhetia

Idea Cellular Customer Care's response, Oct 18, 2016

Verified Support

Hi Satpal,

Call details require validation of your details. Thus, we request you to contact customer care by dialing 12345 from your Idea mobile or write to email desk at [email protected]. You can also visit our website, www.ideacellular.com.

Regards,
Yogesh