[Resolved] Idea Cellular — online prepaid recharge multiple times

[Resolved] Idea Cellular — online prepaid recharge multiple times

A Anees3991 from Tirur, Kerala

I have recharged idea number [protected] 3 times since all the three times the loading of page got stopped. The message also not came. But after sometime my account got debited 3 times. I want the money back. All the three times during online recharging the page loading get stucked before the confirmation page appear. So i unknowingly recharged 3 times instead of doing 1 time for a plan of rupees 179 for the same idea number [protected]. I had done this in 28/08/2018 between 8.30 -9.00 a. M. I want the refund Was this information helpful? No (0) Yes (0)
Sep 28, 2018 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Aug 28, 2018 Idea Cellular Customer Care's response Dear Customer, As per recent communication, we've informed you that if you are recharging to avail the same benefits or for same recharge amount ( For unlimted packs), the validity will be accumulated. Hence, we are unable to refund the debited amount for the mentioned number as the validity will be extended post expiry of your current pack. Regards, Neha
3 Comments	Share
Submit Close

Related Idea Cellular reviews

View all 16713 Idea Cellular Reviews

Comments

Anshul Pathak

from Indore, Madhya Pradesh

I want to change my plan from postpaid to prepaid. Not able to use internet service, paying extra bills .

Idea Cellular Customer Care's response, Aug 28, 2018

Verified Support

Dear Customer,

Apologies for the inconvenience caused. Kindly share your idea contact number in which the issue is persisting in order to assist you further.

Regards,
Prajakta

Greengold

from Muzaffarnagar, Uttar Pradesh

We have 5 postpaid connections in Mathura and we ask to IDEA franchisee M/s Sharma Enterprises for conversion from postpaid to prepaid. But they have not replied properly.

Idea Cellular Customer Care's response, Aug 29, 2018

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact numbers for which the issue persist along with the customer care executive name and complete Idea store address where you've visited to assist you further

Regards,
Lakshmi

Zali Shaikh

from Pune, Maharashtra

Sir I have been requested for postpaid to prepaid service but not it.So immediately convert it please M0 No [protected].

Idea Cellular Customer Care's response, Aug 30, 2018

Verified Support

Dear Customer,

As per recent communication, kindly re raise the request and visit to the nearest idea store to process migration request from postpaid to prepaid for the mentioned number. Refer to the given link to know about nearest my idea store and documents which needs to be carried. https://www.ideacellular.com/customer-care/need-help/locate-idea-store?cid=maharashtra-goa and http://www.ideacellular.com/idea/select-circle?PlanType=PreAct

Regards,
Neha