[Resolved] Idea Cellular — Prorated charges while changing plan.. Fake idea | |||||
Sir i have idea postpaid connection, Account No. :[protected]. my monthly plan is idea i plan 499, with tax i receive bill all the month around rs. 600/- that's it. This month i got bill of rs. 1592/-, in which they added prorated overage charges pack name 17043_HH_3G iPlan rs.730.08. They are charging Howmuch they want to charge ... This is totally unfair .. Please file this complaint ..i spoke to their marketing person he didn't inform me about these all prorated charges and all .. today i got the bill amount of rs.1592 .. please help me regarding this .. i called to customer care regarding this .. i waited in call for 30 mins .. that too for 3 times .. total 1Hour 30 mins .. they wasted still problem not resolved .. Who the hell wil pay me for 1hour 30 mins.. Total loss of 3000/- for that time .. please help me ... Fake idea plans .. dont use Was this information helpful? | |||||
Aug 26, 2016 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Jul 05, 2016 Idea Cellular Customer Care's response Dear Customer, We regret the unpleasant experience. Kindly provide your Idea mobile number and alternate contact details, so that we can assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile. Thanks & Regards, Customer Care, Idea Cellular Verified Support Jul 08, 2016 Idea Cellular Customer Care's response Dear Customer, You can write to our email desk at [protected]@idea.adityabirla.com for any queries. For further assistance, you can also visit our website: www.ideacellular.com. Thanks & Regards, Customer Care, Idea Cellular | |||||
 3 Comments | |||||
Comments
And then they will offer some discount .. They are asking me to pay 1200/- ...I cant pay 1200/- .. i can pay only 600/- ... that too they're asking to pay extra 35 from next month(which they add as waiver) .. They are looting customers money ... from this month if i pay 35 extra .. for the next 5 years i will be paying 2100 + taxes .. if they loot 2100 from one customer .. total how many users are there .. how much they're looting .. please note this
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I do called to customer care and then first waited in call from 20 mins then i spoke to supervisor for 5 mins .. then call ended .. then after i tried two times to speak to supervisor and waited in call for 30 mins .. then no response .. total today i wasted my time of 1hour 30 mins with idea customercare...Still the problem isn't resolved .. This is the worst service i have ever faced in my life .. worst service ... fake peoples
Idea is completely fraud. I am begging people don't use IDEA. They think people are inncent.
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