[Resolved]  Idea Cellular — Unnecessary activation of 3G Services

Address:Pune, Maharashtra

I have three mobiles in the family ([protected], [protected], [protected]). On all three mobiles, 3G Data Services have been started by default. I did not ask or request this service. I call IDEA CC and they told me that this is a zero rental plan and given by default. I told them that I did not want it but they said that they cannot cancel it as it is given by default. The zero rental 3G plan is the most dangerous of all with extremely high charges. Idea CC told me that if I don't want to use internet, I can switch off data usage. But my point is why is this service forced on me? If by mistake, data is switched on, who will bear the charges? The cc further said that this service cannot be turned off! What is this? I want 3G data plan to be switched off completely and enabled only if I request it.
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Aug 6, 2021
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
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Dear Customer,

We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,

We wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,

As per your telecon with our customer service associate on 19th Aug 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

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