[Resolved]  Idea Cellular — Whatsapp application data Recharge

Address:Pune, Maharashtra

NAME: JUZAR MEHBOOB MOBILE NO. [protected] OPERATOR IDEA CELLULAR AS YOU CAN SEE NOW FROM BELOW IMAGES I HAVE 38RS RECHARGE OF WHATSAPP PACK 200MB STILL REMAINING 196MB AND ITS IS DONE ON 19 APRIL 2015 AT 1:46 AM 196MB IS STILL REMAINING TILL DATE[protected] BECAUSE WHEN I OPEN DATA PACK AFTER TURNING OF WHEN FINISHED USING WHATSAPP APPLICATION MY DATA PACK STILL REMAINING AND MY MAIN BALANCE IS DEDUCTING. AS YOU CAN SEE FROM BELOW IMAGES MAIN BALANCE BEFORE OPENING DATA PACK AND AFTER TURING IT OFF. NOW ANOTHER THINK YOU CAN SEE ON 2ND IMAGE THERE IS FREEBIE : 79MB APPX WHICH I HAD RECHAREG OF 103RS OF 3G FOR 300MB DONE LONG AGO AND IT IS EXPIRE LONG AGO AND STILL SHOWING ITS REMAING MB. NOW I KNOW THAT IDEA CUSTOMER CARE WOULD HELP ME AND IT WILL GIVE DIFFERENT EXUCES UNKOWN SO I HAVE TXT YOU AND NOW I WANT 1> 38RS RECHAREG BACK IN MY MAIN BALANCE OF RECHARGE DONE BY ME OF WHATSAPP 200MB 2> FREEBIE 79 MB ISSUE STILL SHOWING IN MY ACCOUNT WHICH IS EXPIRE AND ALSO IT DOESNOT HAPPINING FIRST TIME OF SHOWING EXPIRED MB IN MY ACCOUNT WHICH CANT BE USED. 3> ALL THE MONEY THAT IS DEDUCTED FROM MY MAIN BALANCE APPX 150RS. THANKING YOU
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Aug 8, 2021
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
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Dear Customer,

We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular
AS MY COMPLAINT IS RESOLVED BY THEM AND I KNOW THAT THEY WOULDED GIVE MY MONEY BACK
THEY ARE SAYING JUST SEND THE EMAIL TO CUSTOMERCARE AND THEY WOULD FURTHER HELP ME
IS I HAVE TO TAKE CALL FROM EVERY ONE IN THE IDEA CARE AND AGAIN REPEAD THE SAME STORY.
Dear Customer,

As per your telecon with our customer service associate on 12th May 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

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