Idea Delhi — Wrong deduction from prepaid balance

Address:

Ghaziabad, Uttar Pradesh

Hi friends, I am posting this complaint here against idea delhi cellular services. I have one idea prepaid number [protected]. Today in the afternoon, i had a balance of 234 rs but without making any call, sms or data usage, my balance suddenly went to 0 when i checked in the evening. The same issue of balance getting deducted automatically has happened to me earlier also but i thought at that time that may be i have used data and thats why it occured. But today when i checked my data balance in the evening after the auto deduction of rs 234 it was showing me 0.99 mb data balance.. So it was not possible that any data usage has resulted in this 234 rs deduction. I called 198 also but i think only illiterate people are sitting over there with only a single reply every time that their server is currently down due to technical issues and you need to call after 4 hours. And even after 4 hours they have the same answer. I shall recommend not to go with idea services at anytime as these all guys are just bunch of crooks and not trust worthy with zero customer service. I am really regretting that i have ever taken as idea sim and have used their service extensibly for almost 3 months. But i am planning to lodge a case also against this service provider so that they should come up with some proof to justify the deduction else need to compensate for their fraud. Regards Tarish