[Resolved]  Idea — idea wrong balance deduction

Dear sir I take [protected], igot 125 mb free, even my balance is deduction from my balance, i dont know how much data is use, idont get any messsàge after data use like other compnies, itake idea sim for internet, one of my friend got 1gb in 45rs, he got that offer from his best offers, bt my best offer is not dislayed on *121*1# Please refund my balance. Thanx Ishant singla

Dear Customer,

We wish to affirm that your concern has been acknowledged and complaint for wrong charging has been initiated by us; under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Dear sir
Now best offers are shown on my mobile, and gprs balance are also shown, as on our call conversation, customer care tell me that my 5 rs internet pack which i activate on 21-6 -14at 10.51pm that was lapsed after two hours, and my 58 rs cut from my account, bt i activated 5 rs pack for one day, i did nt that ws lapsed on 22-6 at 12.am, i use my net pack with this doubt that my pack was lapsed on 22 june or 23june, like other compnies give, bsnl give us 14rs net pack for 3days if we activate that pack on 21june and 11pm it does not mean it will lapsed on right time it will lapsed on 25june 12am, and they warned us that us pack is deactivate after two days or 2hours, they show balance after data use, idid not recieve any message tht this pack is for only today, and i m unable to check my data balance, that time, IF AM ABLE TO CHECK MY DATA BALANCE AND VALDITY, ICAN STOP MY USAGE OR I CAN TAKE ANOTHER NET PACK, WITH THAAT ICAN SAVE MY BALANCE.
Any wase thanx for ur support, now this is proved by you that i use that balance, i think now it is imposible for u to refund my balance, its ok now close that case, and improve your services,
Thanx
Ishant singla
[protected]

COMMENT IN HINDI READ CAREFULLY
DEAR SIR
JESA K CUSTOMER CARE ADHIKARI NE BTAYEA K JO PACK ISHANT NE 21-6 KO ACTIVATE KIYA WOH THEEK 12AM ON 22-6 KO LAPSED HOGEA, ISHANT ES DOUBT M NET CHALTA GEA K NET FREE H, AND PACK 23-6 KO LAPSED HOGA, BT USKA BALANCE CUT HOTA GEYA, US TIME WOH DATA BALANCE AND VALDITY BHI NHI DEKH PA RHA THA, AND APKI AUR SE B KOI MESSAGE JA WARNING NHI AAYI K NET PACK KHATAM HONE WALA HAI, JESA K BSNL M AATI H, ITS OK .NOW BT PLEASE IMPROVE UR SERVICES, AND ACCEPT ISHANT'S SUGGESTIONS, AND THINK ABOUT IT,
THANX FOR SHOWING BEST OFFERS AND DATA BALANCE AND VALDITY AFTER THAT,

Dear Customer,

Your complaint for wrong charging has been resolved and we would like to confirm that the charges applied to you are correct as per the GPRS usage done from your side. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular