Idea Cellular Complaints & Reviews

Dear Customer,

We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

As per your telecon with our customer service associate on 15th May 2015, we wish to inform you that the matter is currently being followed up and our concerned team will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

As per your telecon with our customer service associate on 19th May 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We wish to inform you that we have thoroughly checked your Idea account details and we are unable to found any wrong billing from your Idea account. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

My concern is activating such costly services without informing
customer itself is wrong think (cheating) that idea cellular is doing. On top
of it customer never come to know he is using any extra service. Customer never
been asks for any confirmation to send such costly massages. He only realize when
he sees his bill at the end. This is very cheap technique that idea is using to
make money. By the way, till the issue resolves please activate my number I
have made a payment of Rs. 1008/- excluding SMS-MT charges. Hope you understand
my problem.
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Dear Customer,

We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest.

Thanks &amp; Regards,
Customer Care, Idea Cellular

Dear Customer,

We tried calling you on your given numbers however, were unable to reach you. Please share your alternate contact details and suitable date/time to contact you.

Thanks &amp; Regards,
Customer Care, Idea Cellular

Sir
my idea no is [protected]

and alternate number is [protected] you can contact me tomorrow i.e. 17/05/2015.

Thank you in advance sir.

SIR YOU DID NOT CALLED TO ME FOR ACTIVATION .

AT LEAT TELL ME WHAT TO DO TO ACTIVATE THE MY IDEA NUMBER????

Dear Customer,

We understand your concern and deeply regret the inconvenience. In order to proceed further, we need you to provide your Idea mobile number and alternate contact details. You can also visit our website, ww.ideacellular.com or call 198 from your Idea mobile.

Thanks &amp; Regards,
Customer Care, Idea Cellular

Dear Customer,

We regret the inconvenience caused to you. We have your contact details. We will get back to you shortly.

Thanks &amp; Regards,
Customer Care, Idea Cellular

Dear Customer,

We wish to affirm that your concern has been acknowledged and your complaint for billing has been initiated by us, under reference number C1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Thanks &amp; Regards,
Customer Care, Idea Cellular

Dear Customer,

As per your telecon with our customer service associate on 22nd May 2015, we wish to affirm that your billing concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks &amp; Regards,
Customer Care, Idea Cellular

Dear Customer,

We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest.

Thanks &amp; Regards,
Customer Care, Idea Cellular

Dear Customer,

We tried contacting you on your Idea number but we couldn't reach you. Hence, we request you to inform us the convenient date &amp; time to contact you and have your issue resolved.

Thanks &amp; Regards,
Customer Care, Idea Cellular

Dear Customer,

We deeply regret the inconvenience caused to you. In order to investigate the issue, kindly provide us your Idea mobile number and alternate contact number reply with. You can also visit our website, www.ideacellular.com or contact 198 from your Idea mobile.

Thanks &amp; Regards,
Customer Care, Idea Cellular

Hi Regina,

I am not an idea representative and I have faced a similar situation earlier for which I logged a consumer complaint earlier.
Please don't panic your number will be activated without any verification ( not sure if they think as a fish in their trap as it happened to me).
Just to set up your expectations every now and then my number used to get disconnected and my LORD idea wished I could talked to my dear ones...
I have logged several complaints and called their customer care departments however still waiting for their replies..attaching of copy of my complaint...
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Hi,
I was user of idea number [protected] and this is my email id ([protected]@gmail.com) registered with idea.
I was using this number when I was back there in Delhi till November 2014.
Then I transferred to Kolkata and due to some unknown reasons this number was disconnected and due to which I faced lots of issues as all my bank account and netbanking was tied up this number.
Then one day I got a call from idea representative rather using abusive/completely unprofessional language from [protected] number. After lots of discussions she asked me to pay pending amount of appox.1800 to close the number and I did that.
Now after 3-4 months I again got an invoice stating I have pending amount of 1025 and for same I called customer care complaint department at [protected] and talked to Mr.Alok and he assured that this number somehow was not disconnected and again I have to pay Rs1025 and give a call back to disconnect the number.
I confirmed with him that I am not using this number from last 6-7 months and as customer care center too too far from home I can't visit there, for which he assured that we will disconnect in no time just I have to pay the residual amount.
I again paid the amount and give the same number a call back where I am getting the same shocking answer that I need to visit the branch.
Assuming unprofessional behaviour again I have recorded the call with Mr.Alok.
Can you please disconnect the number and justify why misleading information is being given by customer care executives.
I am really really upset by the behaviour and confirm that I am not using this number from last 6 month and if any more bills are raised I will not any money for it.

Thanks
Shiv

Dear Customer,

We deeply regret the inconvenience caused to you. In order to investigate the issue, kindly provide us your Idea mobile number and alternate contact number reply with. You can also visit our website, www.ideacellular.com or contact 198 from your Idea mobile.

Thanks &amp; Regards,
Customer Care, Idea Cellular

Dear Customer,

We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.

Thanks &amp; Regards,
Customer Care, Idea Cellular

There is still no any resolution by Idea continuously called to all complaint numbers. But no one is interested to solve it. Every body trying to give up and giving another contact no. like 12345, [protected]. Hope there are someone Senior person who can look in to this.

Dear Customer,

As per your telecon with our customer service associate on 14th May 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks &amp; Regards,
Customer Care, Idea Cellular

Dear Sir,


Thanks for your call but that call was just formality; he just gave me my post paid plan details which i have already. and when i was discussed regarding my complaint and issue; he just told me to "Sir i really dont know about it because I am not from Mumbai region u can call to our customer services contact no. 12345;
So Dear all seniors of Idea Communication can you please tell me what kind of concern has been discussed &amp; addressed it is just like condolence call for me because i was trapped in your representative business trick and you guys dont even want to look in to this.


Otherwise you can track who is responsible person behind this and from which location this no. is activated and i am sure you can find out the solution and the representative who gave false commitment.


Request you please activate plan which was given by your representative i.e. Rs. 199 pm 400 STD/Local calls &amp; 1 GB Internet Data


Thanks

Dear Customer,

We wish to affirm that your concern has been acknowledged and your complaint for wrong bill plan has been initiated by us, under reference number C1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Thanks &amp; Regards,
Customer Care, Idea Cellular

This is another false commitment by Idea representative; he confirm that you will get plan which you want and for that you need to visit My idea gallery but unfortunately the representative of Idea Gallery Sion he was not aware about anything
.
Really don't know what is going on here am totally getting down; again again this people are playing with customer and giving false commitment.


Hope this type of false commitment will stop and i will get better service from Idea.


Thanks
Anand

Still there is no any solution ..??????????????? God knows what is going on here; I never seen customer service like this nobody ever look in to this and trying to close.

Dear Customer,

We deeply regret the inconvenience caused to you. In order to investigate the issue, kindly provide us your Idea mobile number and alternate contact number reply with. You can also visit our website, www.ideacellular.com or contact 198 from your Idea mobile.

Thanks & Regards,
Customer Care, Idea Cellular

Hi,
I am not an idea representative good to see that atleast someone responded to your queries.
I unfortunately was a user of postpaid number [protected] and trying to deactivate it using last 6-7 months.
I raised queries and requests to [protected]@idea.adityabirla.com, however no one seems to answer. My number was also cut down without any intimation and suffered a lot as all my bank account and netbanking was tied to it.
I paid all the amounts 3-4 months back and disconnected it however it surprisingly again raised an invoice amount of Rs 1025 which I again paid after talking to one of the representative Mr.Alok who confirmed that we are sorry for inconvinience caused, your number somehow was not disconnected an raised the bills. He assured me that once I pay the bill we will disconnect the number.
5 mins after paying the bills and when I again called to disconnect the number, their was change in voice and they told me the long procedures else they will continue raising the bills for the number.
Calling to customer complaint department and leasoning their stories and answers seems to me as some cinderella story from grandma as everyday its different.
Hope in future you go through happy disconnection procedures and hope someone reply to my mails (if not all the bandwidth of IIN is consumed in raising engineers, doctors and masterchef out of India).

Completely dissatisfied customer
Shiv

Dear Customer,

We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.

Thanks &amp; Regards,
Customer Care, Idea Cellular

Dear B.ARUN,

We understand your concern and regret the inconvenience. We have your contact details. We will get back to you soon.

Thanks &amp; Regards,
Customer Care, Idea Cellular

Dear Customer,

As per your telecon with our customer service associate on 14th May 2015, we wish to affirm that your concern has been acknowledged and complaint for wrong deduction has been initiated by us, under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Thanks &amp; Regards,
Customer Care, Idea Cellular

Dear sir / Madam,

IDEA has refunded the wrong detuction amount on 14.05.2015 . Thank you all .


ARUN
[protected]

Dear Customer,

As per your telecon with our customer service associate on 14th May 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks &amp; Regards,
Customer Care, Idea Cellular

Dear Customer,

We are sorry to hear about your loss. In order to deactivate the SIM, please contact Idea customer care helpline as it requires validation of your details. You may also visit nearest My Idea store for new SIM card. Kindly visit the link http://bit.ly/1nbfoqO to locate nearest My Idea store.

Thanks &amp; Regards,
Customer Care, Idea Cellular

Dear Sir,

I have collect the new SIM. It is possible that what mobile no is running in this IMEI: [protected], Model Name: C5502, Manufacturer: Sony.
I have also filed a police compliant in this matter.

sudhir rawat
[protected]
Bontatintin Fashion, B-18, Shop No. 9, A-Plus Residence, Sahilmar
Garden, Ext-II, Sahibabad, U.P

Hi,
I am not an idea representative good to see that atleast someone responded to your queries.
I unfortunately was a user of postpaid number [protected] and trying to deactivate it using last 6-7 months.
I raised queries and requests to [protected]@idea.adityabirla.com, however no one seems to answer. My number was also cut down without any intimation and suffered a lot as all my bank account and netbanking was tied to it.
I paid all the amounts 3-4 months back and disconnected it however it surprisingly again raised an invoice amount of Rs 1025 which I again paid after talking to one of the representative Mr.Alok who confirmed that we are sorry for inconvinience caused, your number somehow was not disconnected an raised the bills. He assured me that once I pay the bill we will disconnect the number.
5 mins after paying the bills and when I again called to disconnect the number, their was change in voice and they told me the long procedures else they will continue raising the bills for the number.
Calling to customer complaint department and leasoning their stories and answers seems to me as some cinderella story from grandma as everyday its different.
Hope in future you go through happy disconnection procedures and hope someone reply to my mails (if not all the bandwidth of IIN is consumed in raising engineers, doctors and masterchef out of India).

Completely dissatisfied customer
Shiv

It is regarding my no. [protected].
Firstly i want to request all people pls. Never ever go with any idea post paid no. This is the worst cm worst service in the world. They guys should be rewarded for their ways of cheating on customer and also fir their worst service.
Recently i have shifted from pune to punjab. My no. Was not in use from last 3 months. On 7th of may i received a call from idea the no. Was [protected] . The guy on the other side asked me to pay an amount of 5204 i was totally shocked as i have not used that no. Over 3 months.
After some discussion that guy told me to pay 4163 rps. He said your number somehow was not disconnected an raised the bills. He assured me that once I pay the bill we will disconnect the number.And the bill will not be generated from this month.
I paid all the amounts of 4163 and send msg to that guy however it surprisingly again raised an invoice amount of Rs 1041, now i start calling to that no. [protected] but noby pics up my ph. I tried from other nos. also once he picked up my call and when i tell him that i am parmod calling from punjab he suddenly cut the ph. And then again no. Answer after lots of calls.
Then i called on [protected] no. This no. Was mention in the mail invoice i have received after talking to one representative who said me that pls. Wait i am giving your call to Mr. Gaurav ... She cuts the line, i tried again and again but the same problem nobody respond on any of my call.
I have attached some images with this complaint. Till date i dun have any solution for this and i dun know where to raise the complaint whom to talk.
Hope in future you go through happy disconnection procedures and hope someone reply to my complaint (if not all the bandwidth of IIN is consumed in raising engineers, doctors and masterchef out of India).

Completely dissatisfied customer
Parmod Choudhari

Dear Pramod,

We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest.

Thanks &amp; Regards,
Customer Care, Idea Cellular

Dear Customer,

We wish to inform you that the matter is currently being followed up and our concerned team will revert to you at the earliest.

Thanks &amp; Regards,
Customer Care, Idea Cellular

You said that you have my contact details but i think you don't.Your representatives calling one of my friend for seeking my contact no. You people are totally fraud. Their are more then 6 people in my friend circle facing the same problem with your company.
I am using 2 new no. Of your company. Even in my family and relatives many people are using idea's no. And now i promised you that i will take an solid initiation to stop all of my friend and relatives for using any of idea's no. I am again requesting you to stop all this as it will badly effect your company's name and image. (If it really matters to you)

It is regarding my no. [protected].
Firstly i want to request all people pls. Never ever go with any idea post paid no. This is the worst cm worst service in the world. They guys should be rewarded for their ways of cheating on customer and also fir their worst service.
Recently i have shifted from pune to punjab. My no. Was not in use from last 3 months. On 7th of may i received a call from idea the no. Was [protected] . The guy on the other side asked me to pay an amount of 5204 i was totally shocked as i have not used that no. Over 3 months.
After some discussion that guy told me to pay 4163 rps. He said your number somehow was not disconnected an raised the bills. He assured me that once I pay the bill we will disconnect the number.And the bill will not be generated from this month.
I paid all the amounts of 4163 and send msg to that guy however it surprisingly again raised an invoice amount of Rs 1041, now i start calling to that no. [protected] but noby pics up my ph. I tried from other nos. also once he picked up my call and when i tell him that i am parmod calling from punjab he suddenly cut the ph. And then again no. Answer after lots of calls.
Then i called on [protected] no. This no. Was mention in the mail invoice i have received after talking to one representative who said me that pls. Wait i am giving your call to Mr. Gaurav ... She cuts the line, i tried again and again but the same problem nobody respond on any of my call.
I have attached some images with this complaint. Till date i dun have any solution for this and i dun know where to raise the complaint whom to talk.
Hope in future you go through happy disconnection procedures and hope someone reply to my complaint (if not all the bandwidth of IIN is consumed in raising engineers, doctors and masterchef out of India).

Completely dissatisfied customer
Parmod Choudhari

Dear Customer,

We regret the inconvenience caused please provide us your alternate contact number &amp; inform us the convenient date &amp; time to contact you and have your issue resolved.

Thanks &amp; Regards,
Customer Care Idea Cellular

My no. Is [protected]

Dear Customer,

We regret to inform you that your number has been temporarily disconnected due to non-payment. Thus, we would request you to clear your outstanding amount. For further assistance, kindly contact to our Idea customer care helpline.

Thanks &amp; Regards,
Customer Care, Idea Cellular

Dear Customer,

As per your telecon with our customer service associate on 22nd May 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks &amp; Regards,
Customer Care, Idea Cellular

Dear Customer,

We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.

Thanks &amp; Regards,
Customer Care, Idea Cellular

Dear Customer,

As per your telecon with our customer service associate on 12th May 2015, we wish to affirm that your concern has been acknowledged and complaint for GPRS has been initiated by us, under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Thanks &amp; Regards,
Customer Care, Idea Cellular

Hi,
I was user of idea number [protected] and have logged several request/complaints regarding Internet speed.
Answers you might be getting from idea representative would be something like
- Sorry for inconvenience we will fix it shortly
- We are working on your area and will provide 3G services their soon.
- Actually we provide 2G services which is better than 3G from other service provider
Then believe me you will convince yourself that you are lucky enough that you can browse Internet on idea till the time you switch to other service provider.
Not So happy customer
Shiv

Dear Customer,

As per your telecon with our customer service associate on 15th May 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks &amp; Regards,
Customer Care, Idea Cellular

Dear Customer,

We deeply regret the inconvenience caused to you. In order to investigate the issue, kindly provide us your Idea mobile number and alternate contact number reply with. You can also visit our website, www.ideacellular.com or contact 198 from your Idea mobile.

Thanks &amp; Regards,
Customer Care, Idea Cellular

Dear Customer,

We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.

Thanks &amp; Regards,
Customer Care, Idea Cellular

Dear Customer,

As per your telecon with our customer service associate on 12th May 2015, we wish to affirm that your concern has been acknowledged and your complaint for recharge has been initiated by us, under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Thanks &amp; Regards,
Customer Care, Idea Cellular

Dear Customer,

Your complaint for recharge has been resolved and we regret to inform you that the recharge offer is not eligible for your Idea number. For further assistance, kindly contact our Idea customer care helpline.

Thanks &amp; Regards,
Customer Care, Idea Cellular

Dear Customer,

We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.

Thanks &amp; Regards,
Customer Care, Idea Cellular

Dear Customer,

We have thoroughly checked your Idea account details and it is found that the charges applied to you are correct as per the plan assigned. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Hi Hashmi,

I am not an idea representative however writing in just by looking into the frustration you are having being charged for pro data charges.
I was user of idea and have disconnected/trying to disconnect my number [protected] from last 6-7 months and you won't believe I am still paying bill for it.
Just trying to set your expectations.
Thanks
Shiv

Dear Customer,

We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.

Thanks &amp; Regards,
Customer Care, Idea Cellular

AS MY COMPLAINT IS RESOLVED BY THEM AND I KNOW THAT THEY WOULDED GIVE MY MONEY BACK
THEY ARE SAYING JUST SEND THE EMAIL TO CUSTOMERCARE AND THEY WOULD FURTHER HELP ME
IS I HAVE TO TAKE CALL FROM EVERY ONE IN THE IDEA CARE AND AGAIN REPEAD THE SAME STORY.

Dear Customer,

As per your telecon with our customer service associate on 12th May 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks &amp; Regards,
Customer Care, Idea Cellular