[Resolved] Idea Prepaid — Recharge cheats

arun9841

from Delhi, Delhi

Address:

600001

I have recharged for is 4g internet pack valid for 28 days, on 27th-june-2016, which is valid upto 25th july-2016, but they have stopped my validity on 08-july-2016, where my most of the data is still unused. i called up customer care and asked for reason, mr praveen (introduced himself as supervisor) he said they have credited 1gb free data on 28th july which is valid only for 10 days, hence automatically the old validity was expired. now my question is who asked you to activate the free data? when i have my own validity upto 25th july. he agreed the error and said that i cant be possible to reverse over on call. and agreed that he will escalate and get it done. i will post the status what they did.. as i my previous experience, i am sure they will not take any action, they money i lost is going to be lost, however i will post the status here what they did.

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Sep 12, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jul 09, 2016

Idea Cellular Customer Care's response Dear Customer,

We regret the inconvenience caused to you. Please share your Idea mobile number and alternate contact number so that we are able to assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

Thanks & Regards,
Customer Care, Idea Cellular

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Comments

arun9841

from Delhi, Delhi

HI idea people don't post the formal replay to contact customer care, where i dint get the solution hence posting in here.

arun9841

from Delhi, Delhi

Yesterday[protected] AT 8.00 PM. i Checked with customer care after long hold and i reached a girl and she enquired everything new, I explained her, again transferred to senior /supervisor, A lady Named Udaya, said complaint registered and she still have time to resolve where its not reached 48 hrs after complaint, I asked if not possible let me know i will make new recharge and start using internet, she just said you will get the call from customer care team, But I never get cal or even the SMS. its[protected].00pm, no response from idea till now.

As my complaint is about their Idea Customar care where i am not getting the resolution, see the above post from idea team, they want me to call 198 again. is it not funny... Any way as they requested i am providing my mob number which is (nine zero nine two one three two two seven two) I will keep posting the status here, Again i am going to make the recharge here. If any further issue from idea, I plan to port to some other provider.

arun9841

from Delhi, Delhi

Again I spoke with Idea customer care at 198, at 7.39 Pm[protected], REp name Angamuthu, initially he said no compalaint was registered, (i was shocked where peoples cheating us Udaya who spoke with me yesterday) after some hold he returned back and said its was escallated wait for 48 hrs, I fed up and asked can i do the another recharge, As per Angamuthu no complaint was in pending status and i can do recharge for validity.

its not the first cheat by Idea its 3 rd time you can review my previous complaints, Any way i am again spending money to recharge where I need to use the internet for official purpose, I think its better to go for BSNL, let see..