Idea Cellular Complaints & Reviews

Hi, my name is pankaj vashishta. I have been idea post paid connection user for last 3 years approximately and having 2 numbers ([protected], [protected]). Last february, i have moved to australia on work assignment and i have been paying rs 500 on each number monthly. Suddenly in may 2017, in middle of billing cycle, i started getting message on my other number [protected] that your monthly credit limit of rs 8100/ - (Rs eight thousands one...

Hello sir i had lost my idea sim no. ([protected]), so i block the number and applied for the duplicate sim card as told by the idea customer care but my duplicate sim is not activated yet. It has been over 24 hrs. I am getting no help from customer care now. It is very important number as all my bank accounts and other things are attached to it. So please look into the case and resolve it as soon as possible.

I have been harassed for over a month for porting out of idea, i must have given 50 calls to idea customer care. I deposited pending amount twice but they are delaying the porting hence bill gets increased and response given is that due to technical reason porting request is rejected. I spoke to tushar and madhuri idea senior customer care representative they promised of prompt action but its over a month i am still not able to ported out.

My idea 3g net is giving awesome downloading speed but whenever i try to upload something on you tube and send videos on whatsapp, uploading speed get reduced to 40kbps to 0kbps and it doesn't go on. I even try to get support from idea customer care, but they say they can't do anything on this. What can i possibly do? I am tired of same poor uploading speed.

Dear sir/madam
I am using idea post paid sim. Monthly postpaid bill is 349+gst.30 days validity.. But prepaid 449 rs 70 days validity... So that's why... I am desided to go prepaid... I given a request for postpaid to prepaid... But idea customer service person told.. Visit the idea store and submit adhaar card with in 33 hours it will be changed... So that's why i went 4th january... Idea store in cunningham road... But the store lady told it's not possible to change postpaid to prepaid because within 90 days lacking period we can't do... But i called to customer care again asked... After that she proceed pormalities.. She told with in four days sim will be activated that time u can link adhhar.. Immediately it's activated.. But today morning postpaid network gone.. I went to idea store she told ur sim is rejected. U have to wait again 24 hours... But they people doing intensanally... They are not ready change postpaid to prepaid.. Today morning on words i last network... I missed lot of important calls.. I think tomorrow also i will lost some important calls. They are doing intensanally. They people giving answer also negletly... Pls take a some action sir

Dear sir,

Today auto downloaded of 'wwe_vd from indiagames' without any subscription. Charged rs. 7 & previously rs. 15. Even after not downloading any game, i talked to customer care 198, but they didn't even try to listen my issue, he was forcing me to accept his opinion that i have downloaded that game from chargeble sites and not going to pay any money, please help me for back the complete amount.

As seen most of the complaints are regarding such unwanted auto download of games and all and dedication of money, so you must stop their trick.

On 4th jan.2018, i have recharged for rs.40/- with tt of r. S38/- then rs.17/-
For ps.30/min. Facility, both were sucessfully done. Validity upto[protected].

On 5th when i used the phone for local number, the charges shown was
Ps.90 per mint. Why this defect and excess charges.

Again today also i called local number and same amount of ps.90/- is charged.
When i recharged rs.17/- it should be ps.30 permin.

I request u to kindly correct the defect, and fix the problem immediately
So that charges are charged at ps.30/ per mint.

Please treat this mail as cause of action to approach consumer forum
For redressal of my grievance with compensation towards pain and suffering
Mental agony etgc a sum of rs.10, 00/- in all.

Since i am advocate the filing of case is not a problem, since all the messages sent
By idea cellular co., is preserved and call charges charged for local calls are
Also saved.

Please note when i contacted twice the cc number 198, the phone was not mconnected
To any of the executive, instead nonsense recorded msgs are listned.

Pl fix the problem immediately

Thanks

M. Partha sarathy

Either idea cellular company or www.niki.ai are fraudulently using my money that i paid for. Neither they don't update yet or release my refund. You tell, where should i go to complaint of both company.
Below is all details regarding my successful payment, but not settled yet or refund yet.

You can see in screenshot below, that one bill of 150rs is not done out of 2 bill of 150. Im sending order id. You can check & send refund.

Order id [protected]
Amount 150rs
Date 20th dec

Order id [protected]
Amount 150rs
Date 20th dec

I need my refund, as bill is not updated even after 16 days.

Need a refund of 150rs as both company not helping.

When i activated my idea sim from that time i have received health tips sms and after that i had call to customer care about this but they are not given any satisfactory answer and its chargeable cost is rs.3 per sms. Is shown on my idea bill. I have activated dnd but unwanted sms is not stop. So kindly resolve this issue other wise i will not pay any bill and close this number

Ref: complaint against idea cellular for nonjudicial bill against [protected] postpaid.

I am complaining again and again for unexpected, nonjudicial bill for [protected] as mentioned in above thread, for june - july 2017.
I was calling to idea customer care almost every alternate day to reduce bill. I also visited my idea offices in baner rd again and again to get the status and register complaints.
You took almost 2 months to realize your mistake to reduce bill,
After realizing that you reduced bill, but till date you did put my number on td (Temporary disconnected) according to information provided by your customer executive to me on 11 jully or 11th august, that if number is on td then you dont generate bill for that period. Still you charged bill for whole month.

Harassment:
You harassed me again and again by calling, by sms to pay the bill. The bill which was not judicial or legal.
My idea mobile was registered at different places like banks, institutes, colleges, friends, families etc. I was not able to get notifications, otp's, calls, intimations during td period, in that period i loss my money, as well as mentally harassed lot.
On top of that in next billing cycle july-august 2017 they charged for td period. Again i started complaining for that but idea people ignored it, and they keep generating bills for next billing cycle.
Time waste:
In that period i wasted my valuable, productive time in contacting, thinking about idea due to that my family atmosphere also disturbed.

I will not able to pay the nonjudicial bill provided to me, as well as idea customer care executives had given me wrong information, guided wrongly.
I have already complained for that in my idea and they have registered it.

I am requesting idea to close my postpaid account and take back all the non-judicial bills.

Thanks and regards,
Prashant pawar

I got a call from [protected] (Shaumya chaudhary) giving offer to port my number ([protected]) to idea postpaid. I provided her my id and porting code to [protected]@gmail.com. They ported my number to idea 4 days back but they hav delivered the sim to me. At present i am calling them but they are not picking my call. I told them that i will complain to consumer forum, they replied you can complain where ever u want. Please solve the issue as soon as possible.

I recharged my balance today and and as soon as i recharged i got a message saying juice up service has been activated and deducted 120 rupees from my balance. I don't even know what this service is and i never requested for it. Please give my balance back idea.
This is very bad and violation of consumer rights. It has been recurring that my balance got deducted for the subscriptions i never requested and not even aware of. But this time since it was huge amount (120 rupees) i decided to file a complaint. Please help me and refund my balance to me.

Dear sir, i port my aircel sim to idea in december by an idea company agent after porting and activation of sim is showing in aircel he told me that after 2-4 days the sim will be activated and aircel sim will be deactivated then idea sim shows network better but when in recharge my sim balance sim shows in aircel, not in idea please solve this problem and tell me the solution thanx

I have a mobile connection with 499 tariffs postpaid plan . no is [protected]. I got a bill of Rs. 2015 and when I tried to call on customer care 198 they disconnected call many times.

Now I got disappointed with IDea strategy. I was using this postpaid for last 2 years but this time they start making money.

Sir, i recharged my number amount ₹549 by an application on 9/12/2017 at 10:33pm at that time it was showing 70 days validity. But when i got recharge successful message it was showing the validity of 28 days. I immediately call to the costumer care number 198 they told me that your plans validity will be increased after 28 days. Today my plan got expire and it didn't got renewed. I called to the costumer care executives today as well but they are not supporting me. My transaction i'd is in the picture. Please take action soon
My mobile number [protected]

Respected Sir,
My name is Ali, I am one o[censored]r customer. my number is [protected], On 5th January 2018 3rs are disused by your service please refund that balance to my Remaining balance.I also asked to one o[censored]r Customer care man(Yogesh) He doesn't solved my problem

Really frustrating. My balance was deducted in the amount of 691 rupees within a day, on 30 december 2017. There were no notifications received for the same.

I hold a prepaid connection from idea in gujarat circle for more than 3 years now and was proudly admitting to it. But this incident has let the image down.

Desirable resolution: please refund my balance.

Please look into this

Just got a notification saying 'New Voicemail. Voicemail Number Unknown.' and when i click it, it takes me to voicemail setting in which it says 'Voice Number, (Not Set)
i set it to 123 but it's not the voicemail number
called idea customer care but they told me that's this is not what they give service for.
how can i listen to my voicemail in idea?

Waiting on a very important call and my phone didnt ring, was wanting to know if anyone can help me access my voicemail so i can get this?

One fraud call from no [protected] calling from delhi hajari court. Person name deepa and sumit agrawal appointed by idea mobile company. Person call to my relative and friends and misguide about us that we are invested in dlf company and we suffer loss. We did 420 case and police will come to my relative and friend house and catch them and they have to be presented in court.

Idea company will take all my contact no with out my permision and call them.

This is a sameless job by idea company. From this my reputation is also get affected.

Please take strict action against this pepole. So that no person can dare to do this type of activity.

I went to idea store to buy a new sim card (Postpaid) (Airnet, address: 13, shiromani complex, opp. Ocean park, nr. Nehru nagar circle, satellite, ahmedabad – 380015)
I talk with mr. Rafik sheikh (Executive at airnet idea store), but mr. Rafik had no sense how to talk, although i gave him 2 chance and ignore his rude behavior twice, but after 3 times i stand up, and walk out of the store.

So pathetic behavior, i never face, after that i go nearby vodafone store, and they handle me well manner and buy another vodafone card.

Same happen with my friend also.