IDFC Bank Complaints & Reviews

Dear sir/madam, my name is shivaraju b m, i have one a/c in your bank, through one line and of rs 25000 cheque also give to your executive fast 20 days ago, so till date my cheque amount not credited my a/c and welcome kite (Debit card, pine number, cheque book, mobile banking, net banking pine) not yet received.

Branch people also not responding kindly look this issues.

Account number – [protected]
Ifsc code – idfb0080151

The idfc had redeemed the infra bonds (4 x5000) ine 092t08cn3 idfc bank ltd and debited my demat a/c with investmentor securities ltd, ahmadabad. Dp id in301233 and cl 10149842. Such a long period has been lapsed, but company has not replied and settled my claim. Please look in to the matter and release the due payment along with interest. My bank details are
Name of the bank: axis bank ltd, ahmedabad
Bank a? C no. : [protected]
Ifs code : utib0000003

Iwas holding 4x5000 infra tax saving bonds from your bank to be matured in march 2017. The bond is repurchased by the company and debited my demat account, however company had not made the payment to me. It was in my demat a/c-invesmentor securitis ltd, dp id in301233 and cl id 10149842. Please credit the dues to my bank account with you. Ie axis bank, sb a/c no. [protected].

Dear sir/madam
Regarding your mail but i have mailed in december 2016 for surrender of edc and the same i am not using this service because of rental problem when i applied that time your representative told there is no rental for edc after you charged but i have not used so why i have to pay and in agreement you have not mentioned that if i am not using this service then also i have to pay rental. I have requested for surrender of edc in december 2016 but no response from your side i have all mail with me and all telephone talk recording with your representative fron mumbai office swati and pranali she asured about solution of this problem from december 2016. So kindky reverse the charges what you have charged in my account. Thanking you
Jayesh gor
Sahajanand's
[protected]
[protected]

Idfc fast tag, issued for smooth travel on toll plaza, i have a very bitter experience. The very basic accounting software to calculate the toll is working incorrectly. The call center executive are highly untrained and provide very unsatisfactory answers to complaint filed.

I am using car no pb 10 ee (Tata safari) with fast tag id 65458. Anurag, registered mobile no [protected]. My complaints are as follows :

1. The fast tag toll debit process is completely wrong it debits amount incorrectly within 24 hours also. My account has been debited twice on 16 may and 22 may despite being within 24 hours of toll paid at badarpur toll plaaze, faridabad.

2. The customer care department on lodging of complaint said the toll plaza at badarpur, faridabad works on a 12 am cutoff time, which is factually incorrect, i have been using this toll since last years and it works on hours basis since first pass throgh the toll gate is made.

3. I request idfc to make a through audit of toll statement and check their toll software for malfunctions and get back with a satisfactory reply in writing, other wise i will have to file a a suit in consumer forum and take up the matter with ministry of road transport.

Hoping for a fast resolution and credit back of wrong toll debits from my account.

I had deposited my IDFC infrastructure bond certificate (Tranche 1) Folio no IDD0291221 at your Naman Chambers Office on 6 Apr 2017. I was told that the same would be credited into my registered bank account within 30-40 days, however the same has not been credited till date.

I had rang up your customer care no [protected] on 23 May 17 and I was told it would get credited on Jun 17. However again no time was mentioned.

This situation is utterly unsatisfactory . Request ask the concerned department to do the needful at the earliest.

regards
Sumit Kumar De
folio no IDD0291221

This is in relation with the investment done in IDFC – Infrabond,
Folio – IDE 0001645.
I have sent all the relevant papers to redeem the money. Also the relevant papers were sent thru’ post (EC[protected]IN) and were verified and confirmed to be correct from the user dept (mail dtd- 21.02.2017). But since last 2 months they are not settling my payments.
Each time I am making a call in the customer care and getting un-necessary questioned about the bond, the documents and the mails (App No:[protected]. Then they are giving 15 days time to settle the matter, but not getting so for the last 3 times.
Requesting to kindly help and settle this matter

Respected Sir/Madam
This is Srinivas Maddukuri IBC of east godavari. Recently changed or upgraded to new version. When we are doing transaction the application was very slow and no of times its shows server down. And one more thing that if any transaction failed the customer is discussig and debate with us. Suppose in Andhrapradesh we are having more andhra banks so our customers are from andhra bank. so the customer is facing difficulty in our bank next time he won't come. some ibc's are facing so many difficulties to do transactions. from last 4 days our IDFC server is very bad. Please solve this problem as early as possible to make grand success to this type of banking in rural and urban areas.

I have complain on 22/04/2017, but till date no reply or received payment.
Copy of complain reproduced below:

Re : complain for non-receipt of long term infrastructure bond trainche 2 – 2011-12, folio no. Ide0293283
Dear sirs,

I have already several mailed to you and karvy computer share pvt ltd since 05/04/2017 about payment of rs.30, 360/-. As per you letter serial no.344841 dated 15/12/2016 i have already send bond certificate duly discharge, a copy of pan card, cancelled cheque to your registrar karvy computer share pvt. Ltd on 27/01/2017 in the self address envelope.

In spite of my 5th reminder through mail karvy given same reply that without bond the same will not be paid.

Even, i have told that if the same is lost by post or in your office what will be the procedure to get the money. But they are not given any reply.

Enclosed the letter send by you & copies of my email & reply by karvy since 05/04/2017 for your perusal.

Under this circumstances please arrange to pay the amount at the earliest.

If any think to be done on my behalf please tell me.

Waiting for your early reply.

Thanking you,

Yours faithfully.

(Pradipta janaray)
Bj-377, salt lake, sector-2
Kolkata-700091
M-[protected]
Email: [protected]@ gmail.com

Copy to:

On thursday, april 20, 2017 9:48 am, avinash bhandari wrote:

Dear sir,

Thanks for the response. Please inform the name and e-mail of the higher authorities who can help in early release of funds alongh with uptodate interest. The amount was given to idfc so idfc is responsible for its timely payment.in case the registrar is unauthorized holding the funds should the matter refered to sebi for early redressal of my grievances as there is no response after the passage of more that three weeks

With regards

A. K. Bhandari

Ex-banker

On monday, april 17, 2017 1:51 pm, ig-infra bonds wrote:

Dear team,

We request you to please look into the below mentioned e-mail and confirm the status.

Treat it as urgent.

Thanks & regards,

Gauri datta

— original message —

From: avinash bhandari [mailto:[protected]@yahoo.com]

Sent: monday, april 10, 2017 11:26 am

To: mahendra. [protected]@idfc.com; ig-infra bonds

Subject: dear sir,

Please update the status of the trailing mail immediately to avoid unproductive correspondence

And further follow up with the higher authorities.

With regards

Avinash bhandari

Ex-banker

On thursday, april 6, 2017 4:33 pm, avinash bhandari wrote:

On thursday, april 6, 2017 9:21 am, avinash bhandari wrote:

Dear sir,

Please refer to my trailing mail which is self explanatory. I have tried to contact at your helpline number consistently. The staff posted which is dealing with idfc bonds does not lift the phone even after waiting for 20 minutes and my emails are also not acknowledged. It is verbaly informed that it will take about 30 days to process the payment. Who will pay the interest for the delayed period and if technology is provided in the institution why it is not properly utilized.in this age of technology why the time of 30 days is required when the funds can be digitaly transferred. You are requested to examine the issue and update the status and

Pay the maturity amount immediately

With regards,

Avinash bhandari

Ex-banker

On tuesday, april 4, 2017 10:54 am, avinash bhandari wrote:

Dear sir,

In reference to the trailing mail this is t inform that the original bond alongh with attested copy of pan card and a cancelled cheque has been sent by regd post on 27.03.2017. I am enclosing the photocopy of the orginal post office receipt for your ready reference. You are requested to cheque your records and make the payment at the earliest and oblige.

With regards

Avinash bhandari

Sir,
Please look into the matter there is no status updation from the bank in spite of consistent follow up correspondence with the bank is appended below

On monday, march 27, 2017 10:22 am, avinash bhandari wrote:

Sent from my iphone

Re : Complain for non-receipt of Long Term Infrastructure Bond Trainche 2 – 2011-12, Folio No.IDE0293283
Dear Sirs,

I have already several mailed to you and Karvy Computer Share Pvt Ltd since 05/04/2017 about payment of Rs.30, 360/-. As per you letter Serial No.344841 dated 15/12/2016 I have already send Bond Certificate duly discharge, A copy of PAN CARD, Cancelled Cheque to your Registrar Karvy Computer Share Pvt .Ltd on 27/01/2017 in the self address envelope.

In spite of my 5th reminder through mail Karvy given same reply that without Bond the same will not be paid.

Even, I have told that If the same is lost by post or in your office what will be the procedure to get the money . But they are not given any reply.

Enclosed the letter send by you & copies of my Email & reply by Karvy since 05/04/2017 for your perusal.

Under this circumstances please arrange to pay the amount at the earliest.

If any think to be done on my behalf please tell me.

Waiting for your early reply.

Thanking you,

Yours faithfully.

(pradipta janaray)
Bj-377, salt lake, sector-2
Kolkata-700091
M-[protected]
Email: [protected]@ gmail.com

Copy to:

I have opened the online fd. After few days have received the call from one the executive to meet in my residencial address to do in person verification. As i am working have requested to visit my office in working days or visit on sunday. The executive noted my office address and fixed appointment. But no one visited on the said timings. Again one more executive called and i have explained the above. He had fixed one more day for verification. But no body visited on the said timings.

Have called call center and explained the story. The phone banking staff ms. Pooja took my request and agreed to arrange in person verification.in that conversation i expressed my willingness to open savings account in the bank. For which she confirmed that the concerned department will call me to attend my request.

On the next day one more executive called with out knowing all the above request and fixing the appointment to visit my house. Again i have called customer care expressed my experience. The person who attended my call expressed his inefficiency to resolve my issue. I got irritated and got the information how to close my fd.

Basis information received i have written mail to close my fd on 16th mar 2017. After completing formalities one executive ms. Zoya confirmed that the credit will happen with in 2 working days. On 17th again i was told to provide one more proof. After receiving the proof asked again they have committed to give the credit with in 2 days. Today also they are not able to credit the amount.

Other banks are giving instant credit. I am not able to understand why they are taking so much time. There is no co-ordination between the staffs. Have interacted with 10 staffs. Whatever they are speaking and committing to the customers are not being communicated to each other to handle customer. No proper system. Staffs are not bother about customers are leaving the bank. No proper network. This is the reflection of poor management and in capable leadership.

I am regreting that i have wasted my valuable time with this irresponsible banler

I applied for the personal loan and they said that i qualify for the same. I gave documents on 20.02.2017 however there is no response from the executive, manager nor the email id [protected]@idfcbank.Com.

The fund was urgently needed however they seem to simply pay no heed to it.

Worst service ever.

Please cancel the application process

I am Dhananjay Singh, very much harassed with the IDFC bank staff at Delhi, last 15 days back they collected my all required documents for opening a current account and they committed that within 24 hours your account will be opened and you can start transaction, but in vain!!! every day I am in continuous follow up with the bank staff, Mr. Mukesh Singh(marketing Manager as stated) and Mr. Siddharth berry (senior sales manager/Officer as stated) and every day they are saying today it will get done 100% and specially the so called senior manager(Mr. Siddharth berry) is not even replying the correct reason. After so many follow up with the bogus...team junior Mr. Mukesh Singh(mukesh.[protected]@idfcbank.com) returned all my documents,
I will also complain to National Consumer complaint forum and Department of Consumer Affairs,
Ministry of Consumer Affairs, Food & Public Distribution
Government of India,
will also complain to senior officials of IDFC Bank.

Thanks,
Dhananjay Singh
[protected]
[protected]

Dear sir,

I have invested 20000/- (rs. twenty thousand only) in idfc limited – IDFC Long Term Infrastructure Bonds[protected] Tranche 1 with application no[protected]Beneficiary Account No. - IDD0285888) on December 2011. The same was opted for buy back in this year Dec-2016.

I have send all the documents along with the letter mentioning that Karvy is holding the Physical copy of the Bond Certificate(Certificate returned to Karvy Team because I had shifted from the location) for Buyback on 26-NOV-2016 by India Post registered Post (RK[protected]IN).

Still I haven't received any acknowledgment from the Karvy Team on the receipt of the documents.

I have faced same kind of delay with my previous Bond buy back Process where the maturity date was February 22, 2016 and they had paid the Buy Back amount on - July 18, 2016. (5 months they hold my money and given back the maturity amount without any Interest).

I don't want to repeat the same (5 months refund processing time) this year too with lots of follow up mails and calls (kishore.[protected]@karvy.com, harish. [protected]@karvy.com)

Sir, I humbly request you to make process maturity amount of my bonds and remit the amount of maturity to my Bank Account.

IDFC Long Term Infrastructure Bonds[protected] Tranche 1
Application No.53908768
Beneficiary Account No.IDD0285888
Buyback Date. December 31, 2016

Thanks and Regards,
Roy Joseph

I have applied for FastTag in electronic city Toll Way in bangalore on January 31st 2017. i was asked to pay the joining fees of 500 + 200 as extra amount for the fast tag amount. I did a Online Transfer from my HDFC account through IMPS Ref #[protected], RRN #[protected] to the beneficiary Account #[protected]. which was confirmed by the bank employee. But when i contacted them. they said the amount transferred from my account to the IDFC bank is not reflecting. also now the response is very bad and say they cannot process the request. But with all this happening the IDFC bank has created account(61379) on my name to do Fast TAG transaction which means they have received the amount and created the account. Kindy investigate and take appropriate actions.

Dear sir,

I have invested 20000/- (rs. twenty thousand only) in idfc limited – IDFC Long Term Infrastructure Bonds[protected] Tranche 1 with application no[protected]Beneficiary Account No. - IDD0285888) on December 2011. The same was opted for buy back in this year Dec-2016.

I have send all the documents along with the letter mentioning that Karvy is holding the Physical copy of the Bond Certificate(Certificate returned to Karvy Team because I had shifted from the location) for Buyback on 26-NOV-2016 by India Post registered Post (RK[protected]IN).

Still I haven't received any acknowledgment from the Karvy Team on the receipt of the documents.

I have faced same kind of delay with my previous Bond buy back Process where the maturity date was February 22, 2016 and they had paid the Buy Back amount on - July 18, 2016. (5 months they hold my money and given back the maturity amount without any Interest).

Previous Consumer Complaints URL:
https://www.consumercomplaints.in/idfc-bank-infrastructure-development-finance-c...⇄

I don't want to repeat the same (5 months refund processing time) this year too with lots of follow up mails and calls (kishore.[protected]@karvy.com, harish. [protected]@karvy.com)

Sir, I humbly request you to make process maturity amount of my bonds and remit the amount of maturity to my Bank Account.

IDFC Long Term Infrastructure Bonds[protected] Tranche 1
Application No.53908768
Beneficiary Account No.IDD0285888
Buyback Date. December 31, 2016

Thanks and Regards,
Roy Joseph

Namaste!!

Dear team,

My ac. No is [protected]. My ac branch is vijayawada city. Yesterday (02.01.2017) (20:02 min). That i have transfer my money anthor ac. But money is debited in my ac, but not transfer to anther ac. And i have call to customer care no today morning (03.02.2017) his told refund u r money within 24 hours. I have checked after 24 hours but not credited in my ac. Again i have call to customer care ([protected]) his name vishal he told within 72 hours will take time. No one has correctly communication in correctly. Very badly situvation and i am very un happy this is not correct service.

Thanks & regards,
Abdul rajak,
[protected].

Hi My name is vipin andrews facing a problem regarding IMPS dispute from 13th Dec 2016 but no one is ready to help me out as 17 days already passes. idfc bank not ready to get it resolve soon and denieng me everday i m mentally harressed by the bank now. its a amount of 10000 rs and i have done all things but idfc bank not listening to me and saying to contact me in icici bank we will not help u out for same... if this issue not resolved soon i will file a case against idfc bank of mental harrasement and dispute issue ...help me out as idfc not ready to do any thing and not giving any time to reslove this issue..i have to call them daily they only say that w cnt do anythng we are waiting fr icici bank revert call me my no-[protected].

Hi IDFC Bank,

I need to highlight few thing which is happening to the customer.

I got a call from IDFC bank for the personal loan. So I have submitted all my documents on 15th December 2016. I have also given them all the details which they require and asked them whether am I eligible to get this loan. That person informed me that I am eligible. Hence I continued and gave all the details which they required for their process.

This is 13th day I was following up for this personal loan. Nobody was taking the call even if I call them continuously for 10 to 15 times, not the manager and the executive. Very rarely if they take the call they were saying that it will be sanctioned, software issue, meeting etc. But still I don’t know why it is not sanctioned. I were paying interest outside wisely because of you people delay.

If I am sending the mail to this id ('[protected]@idfcbank.com'; '[protected]@IDFCBANK.COM') also no one was responding from the bank side

Totally disappointed with their response and the time these people have wasted on my loan. If I would have gone to other banks then my process would have done fastly in 4 days.

I don’t want any loan from your bank.

Please stop my personal loan process.

Regards,
Divya