IDFC Bank Complaints & Reviews

I have complain on 22/04/2017, but till date no reply or received payment.
Copy of complain reproduced below:

Re : complain for non-receipt of long term infrastructure bond trainche 2 – 2011-12, folio no. Ide0293283
Dear sirs,

I have already several mailed to you and karvy computer share pvt ltd since 05/04/2017 about payment of rs.30, 360/-. As per you letter serial no.344841 dated 15/12/2016 i have already send bond certificate duly discharge, a copy of pan card, cancelled cheque to your registrar karvy computer share pvt. Ltd on 27/01/2017 in the self address envelope.

In spite of my 5th reminder through mail karvy given same reply that without bond the same will not be paid.

Even, i have told that if the same is lost by post or in your office what will be the procedure to get the money. But they are not given any reply.

Enclosed the letter send by you & copies of my email & reply by karvy since 05/04/2017 for your perusal.

Under this circumstances please arrange to pay the amount at the earliest.

If any think to be done on my behalf please tell me.

Waiting for your early reply.

Thanking you,

Yours faithfully.

(Pradipta janaray)
Bj-377, salt lake, sector-2
Kolkata-700091
M-[protected]
Email: [protected]@ gmail.com

Copy to:

On thursday, april 20, 2017 9:48 am, avinash bhandari wrote:

Dear sir,

Thanks for the response. Please inform the name and e-mail of the higher authorities who can help in early release of funds alongh with uptodate interest. The amount was given to idfc so idfc is responsible for its timely payment.in case the registrar is unauthorized holding the funds should the matter refered to sebi for early redressal of my grievances as there is no response after the passage of more that three weeks

With regards

A. K. Bhandari

Ex-banker

On monday, april 17, 2017 1:51 pm, ig-infra bonds wrote:

Dear team,

We request you to please look into the below mentioned e-mail and confirm the status.

Treat it as urgent.

Thanks & regards,

Gauri datta

— original message —

From: avinash bhandari [mailto:[protected]@yahoo.com]

Sent: monday, april 10, 2017 11:26 am

To: mahendra. [protected]@idfc.com; ig-infra bonds

Subject: dear sir,

Please update the status of the trailing mail immediately to avoid unproductive correspondence

And further follow up with the higher authorities.

With regards

Avinash bhandari

Ex-banker

On thursday, april 6, 2017 4:33 pm, avinash bhandari wrote:

On thursday, april 6, 2017 9:21 am, avinash bhandari wrote:

Dear sir,

Please refer to my trailing mail which is self explanatory. I have tried to contact at your helpline number consistently. The staff posted which is dealing with idfc bonds does not lift the phone even after waiting for 20 minutes and my emails are also not acknowledged. It is verbaly informed that it will take about 30 days to process the payment. Who will pay the interest for the delayed period and if technology is provided in the institution why it is not properly utilized.in this age of technology why the time of 30 days is required when the funds can be digitaly transferred. You are requested to examine the issue and update the status and

Pay the maturity amount immediately

With regards,

Avinash bhandari

Ex-banker

On tuesday, april 4, 2017 10:54 am, avinash bhandari wrote:

Dear sir,

In reference to the trailing mail this is t inform that the original bond alongh with attested copy of pan card and a cancelled cheque has been sent by regd post on 27.03.2017. I am enclosing the photocopy of the orginal post office receipt for your ready reference. You are requested to cheque your records and make the payment at the earliest and oblige.

With regards

Avinash bhandari

Sir,
Please look into the matter there is no status updation from the bank in spite of consistent follow up correspondence with the bank is appended below

On monday, march 27, 2017 10:22 am, avinash bhandari wrote:

Sent from my iphone

Re : Complain for non-receipt of Long Term Infrastructure Bond Trainche 2 – 2011-12, Folio No.IDE0293283
Dear Sirs,

I have already several mailed to you and Karvy Computer Share Pvt Ltd since 05/04/2017 about payment of Rs.30, 360/-. As per you letter Serial No.344841 dated 15/12/2016 I have already send Bond Certificate duly discharge, A copy of PAN CARD, Cancelled Cheque to your Registrar Karvy Computer Share Pvt .Ltd on 27/01/2017 in the self address envelope.

In spite of my 5th reminder through mail Karvy given same reply that without Bond the same will not be paid.

Even, I have told that If the same is lost by post or in your office what will be the procedure to get the money . But they are not given any reply.

Enclosed the letter send by you & copies of my Email & reply by Karvy since 05/04/2017 for your perusal.

Under this circumstances please arrange to pay the amount at the earliest.

If any think to be done on my behalf please tell me.

Waiting for your early reply.

Thanking you,

Yours faithfully.

(pradipta janaray)
Bj-377, salt lake, sector-2
Kolkata-700091
M-[protected]
Email: [protected]@ gmail.com

Copy to:

I have opened the online fd. After few days have received the call from one the executive to meet in my residencial address to do in person verification. As i am working have requested to visit my office in working days or visit on sunday. The executive noted my office address and fixed appointment. But no one visited on the said timings. Again one more executive called and i have explained the above. He had fixed one more day for verification. But no body visited on the said timings.

Have called call center and explained the story. The phone banking staff ms. Pooja took my request and agreed to arrange in person verification.in that conversation i expressed my willingness to open savings account in the bank. For which she confirmed that the concerned department will call me to attend my request.

On the next day one more executive called with out knowing all the above request and fixing the appointment to visit my house. Again i have called customer care expressed my experience. The person who attended my call expressed his inefficiency to resolve my issue. I got irritated and got the information how to close my fd.

Basis information received i have written mail to close my fd on 16th mar 2017. After completing formalities one executive ms. Zoya confirmed that the credit will happen with in 2 working days. On 17th again i was told to provide one more proof. After receiving the proof asked again they have committed to give the credit with in 2 days. Today also they are not able to credit the amount.

Other banks are giving instant credit. I am not able to understand why they are taking so much time. There is no co-ordination between the staffs. Have interacted with 10 staffs. Whatever they are speaking and committing to the customers are not being communicated to each other to handle customer. No proper system. Staffs are not bother about customers are leaving the bank. No proper network. This is the reflection of poor management and in capable leadership.

I am regreting that i have wasted my valuable time with this irresponsible banler

I applied for the personal loan and they said that i qualify for the same. I gave documents on 20.02.2017 however there is no response from the executive, manager nor the email id [protected]@idfcbank.Com.

The fund was urgently needed however they seem to simply pay no heed to it.

Worst service ever.

Please cancel the application process

I am Dhananjay Singh, very much harassed with the IDFC bank staff at Delhi, last 15 days back they collected my all required documents for opening a current account and they committed that within 24 hours your account will be opened and you can start transaction, but in vain!!! every day I am in continuous follow up with the bank staff, Mr. Mukesh Singh(marketing Manager as stated) and Mr. Siddharth berry (senior sales manager/Officer as stated) and every day they are saying today it will get done 100% and specially the so called senior manager(Mr. Siddharth berry) is not even replying the correct reason. After so many follow up with the bogus...team junior Mr. Mukesh Singh(mukesh.[protected]@idfcbank.com) returned all my documents,
I will also complain to National Consumer complaint forum and Department of Consumer Affairs,
Ministry of Consumer Affairs, Food & Public Distribution
Government of India,
will also complain to senior officials of IDFC Bank.

Thanks,
Dhananjay Singh
[protected]
[protected]

Dear sir,

I have invested 20000/- (rs. twenty thousand only) in idfc limited – IDFC Long Term Infrastructure Bonds[protected] Tranche 1 with application no[protected]Beneficiary Account No. - IDD0285888) on December 2011. The same was opted for buy back in this year Dec-2016.

I have send all the documents along with the letter mentioning that Karvy is holding the Physical copy of the Bond Certificate(Certificate returned to Karvy Team because I had shifted from the location) for Buyback on 26-NOV-2016 by India Post registered Post (RK[protected]IN).

Still I haven't received any acknowledgment from the Karvy Team on the receipt of the documents.

I have faced same kind of delay with my previous Bond buy back Process where the maturity date was February 22, 2016 and they had paid the Buy Back amount on - July 18, 2016. (5 months they hold my money and given back the maturity amount without any Interest).

I don't want to repeat the same (5 months refund processing time) this year too with lots of follow up mails and calls (kishore.[protected]@karvy.com, harish. [protected]@karvy.com)

Sir, I humbly request you to make process maturity amount of my bonds and remit the amount of maturity to my Bank Account.

IDFC Long Term Infrastructure Bonds[protected] Tranche 1
Application No.53908768
Beneficiary Account No.IDD0285888
Buyback Date. December 31, 2016

Thanks and Regards,
Roy Joseph

I have applied for FastTag in electronic city Toll Way in bangalore on January 31st 2017. i was asked to pay the joining fees of 500 + 200 as extra amount for the fast tag amount. I did a Online Transfer from my HDFC account through IMPS Ref #[protected], RRN #[protected] to the beneficiary Account #[protected]. which was confirmed by the bank employee. But when i contacted them. they said the amount transferred from my account to the IDFC bank is not reflecting. also now the response is very bad and say they cannot process the request. But with all this happening the IDFC bank has created account(61379) on my name to do Fast TAG transaction which means they have received the amount and created the account. Kindy investigate and take appropriate actions.

Dear sir,

I have invested 20000/- (rs. twenty thousand only) in idfc limited – IDFC Long Term Infrastructure Bonds[protected] Tranche 1 with application no[protected]Beneficiary Account No. - IDD0285888) on December 2011. The same was opted for buy back in this year Dec-2016.

I have send all the documents along with the letter mentioning that Karvy is holding the Physical copy of the Bond Certificate(Certificate returned to Karvy Team because I had shifted from the location) for Buyback on 26-NOV-2016 by India Post registered Post (RK[protected]IN).

Still I haven't received any acknowledgment from the Karvy Team on the receipt of the documents.

I have faced same kind of delay with my previous Bond buy back Process where the maturity date was February 22, 2016 and they had paid the Buy Back amount on - July 18, 2016. (5 months they hold my money and given back the maturity amount without any Interest).

Previous Consumer Complaints URL:
https://www.consumercomplaints.in/idfc-bank-infrastructure-development-finance-c...⇄

I don't want to repeat the same (5 months refund processing time) this year too with lots of follow up mails and calls (kishore.[protected]@karvy.com, harish. [protected]@karvy.com)

Sir, I humbly request you to make process maturity amount of my bonds and remit the amount of maturity to my Bank Account.

IDFC Long Term Infrastructure Bonds[protected] Tranche 1
Application No.53908768
Beneficiary Account No.IDD0285888
Buyback Date. December 31, 2016

Thanks and Regards,
Roy Joseph

Namaste!!

Dear team,

My ac. No is [protected]. My ac branch is vijayawada city. Yesterday (02.01.2017) (20:02 min). That i have transfer my money anthor ac. But money is debited in my ac, but not transfer to anther ac. And i have call to customer care no today morning (03.02.2017) his told refund u r money within 24 hours. I have checked after 24 hours but not credited in my ac. Again i have call to customer care ([protected]) his name vishal he told within 72 hours will take time. No one has correctly communication in correctly. Very badly situvation and i am very un happy this is not correct service.

Thanks & regards,
Abdul rajak,
[protected].

Hi My name is vipin andrews facing a problem regarding IMPS dispute from 13th Dec 2016 but no one is ready to help me out as 17 days already passes. idfc bank not ready to get it resolve soon and denieng me everday i m mentally harressed by the bank now. its a amount of 10000 rs and i have done all things but idfc bank not listening to me and saying to contact me in icici bank we will not help u out for same... if this issue not resolved soon i will file a case against idfc bank of mental harrasement and dispute issue ...help me out as idfc not ready to do any thing and not giving any time to reslove this issue..i have to call them daily they only say that w cnt do anythng we are waiting fr icici bank revert call me my no-[protected].

Hi IDFC Bank,

I need to highlight few thing which is happening to the customer.

I got a call from IDFC bank for the personal loan. So I have submitted all my documents on 15th December 2016. I have also given them all the details which they require and asked them whether am I eligible to get this loan. That person informed me that I am eligible. Hence I continued and gave all the details which they required for their process.

This is 13th day I was following up for this personal loan. Nobody was taking the call even if I call them continuously for 10 to 15 times, not the manager and the executive. Very rarely if they take the call they were saying that it will be sanctioned, software issue, meeting etc. But still I don’t know why it is not sanctioned. I were paying interest outside wisely because of you people delay.

If I am sending the mail to this id ('[protected]@idfcbank.com'; '[protected]@IDFCBANK.COM') also no one was responding from the bank side

Totally disappointed with their response and the time these people have wasted on my loan. If I would have gone to other banks then my process would have done fastly in 4 days.

I don’t want any loan from your bank.

Please stop my personal loan process.

Regards,
Divya

Imps ref no[protected]

Idfc bank
Date of transaction :[protected]
Imps debited from idfc account : [protected] but couldn't credited in sbi
Had done an imps transfer from my idfc account to sbi account on 23/12/2016 of an amount of 5980/- with the transaction reference number[protected]
But same has not credited in my sbi account number [protected].

Pls refund to my savings account or credit to sbi account.

Thanks

Raja sekhar
Guntur

You guys are very very poor services when compare to other banks . i opened my account before 15 days back but still i did not get my bank kit . and already i complained in idfc page of social media but they are not responding and also i spoken to customer care they saying sir your kit not dispached still. what is this service . but other banks provide all the kit and and everything with in 7 days . i suggest please make it fast . at the same time impressed with fastly opening account and net banking but courier services of bank kit are very poor

ATM withdrawal for some people more than one card and for me only allows to withdraw once from any card, when we stand in line some people who knows the bank manager and the staff of bank can withdraw multiple time and the people who don't know any one from Bank can withdraw only once, which is very unfair, worst experience, bogus bank employees and manager.
I talk with bank manager, she told me you don't have IDFC account so you can withdraw only once and then I told him to do complain against you then she again told me you don't have IDFC account so you can't complain.
So I came here to complain, let's see if anyone can take this complain seriously.

I am subrata Bhattacharjee, very much harassed with the IDFC bank staff at Indore, last 15 days back they collected my all required documents for opening a current account and they committed that within 24 hours your account will be opened and you can start transaction, but in vain!!! every day I am in continuous follow up with the bank staff, Mr. Manish (Bank Manager as stated) and Mr. Gourish(Field Officer as stated) and every day they are saying today it will get done 100% and specially the so called branch manager(Mr. Manish) is not even receiving my phone. After so many follow up with the bogus staff I demanded to return back my document but still they are not returning it back and Mr. Gourish is still saying that (Abhi Ho Jayega, adhe ghante me account number deta hun etc ...etc).

I am very sure that they are fake people and the bank is in an intention to do some fraudulent activity with those collected document as I believe. Kindly don't come into their trap and don't believe the bank as well.

Subrata Bhattacharjee
Mobile- [protected]

Dear SIr/Madam,

Your Gurgaon bank services are very Poor, on 24 Nov ( Thrusday ) we have visited at your branch at 10.00 A.M for FD making, but till this date you have not proceed my FD till 29 Nov . Why you are careless ? In Starting if customer base is not good even you can not handle work. Please do the needful urgently.
Neha Agarwal [protected] / [protected]
Amount 49900/- / 49900/- Two FD

I am really harrased and disappointed by the services provided by this bank. Its been 10days they are just unable to open my current account though i submitted each and every document they asked me for account operation.
On 02/11/2016 the person name mr avinash kumar (Senior officer) & mr mandeep singh (Manager sector-18 noida) came to collect my documents and assured me that your account will get open in 4hours.. Max to max in a day, since that day i am just calling them everyday and everyday the same story "sir kal pakka hoojayega, sabh hoogaya hai" till today i am hearing the same line!, though i asked them that if account cant be open then please lemme know as i will switch to other,

As i trust their words, i waited soo long and because of their childish behaviour i may get my deal void with my franchise company,
This bank and employee is a major headache, never ever trust this bank!!

Wasted 11days just for one current account
So all can imagine!!

Idfc and karvy both are not responding regarding non receipt interest of my idfc bond of last 4 years. Wrote so many mails and made lots of calls to customer care but no one is caring. Tired of all this and regretting my decision of investing in idfc.

Sent all required documents to hyderabad office and even after 45 days they are not in a position of giving any response, each time they have only one answer that it is in the process of revalidation.

What is going on??? Can please someone help me regarding this

Folio number : idd0020437

This is regarding non receipt of 4 years interest.
I didn't get any outcome of my lodged complain no.1667808 with the call centre on 23/6/16.
I sent application along documents 3 times by speed post/registered mail as directed by call centre and mail team on 26/2/16, 23/3/16 and 28/7 2016.
As of now 20, 000(Deposited amt.) plus 1, 600 Rs.(One year interest)has been credited to my a/c.
Regards
Dr. Mohammed Baber Ali
[protected]@gmail.com
Contact: [protected]