IDFC Bank Complaints & Reviews

Address: Guntur, Andhra Pradesh, 522002

Imps ref no[protected]

Idfc bank
Date of transaction :[protected]
Imps debited from idfc account : [protected] but couldn't credited in sbi
Had done an imps transfer from my idfc account to sbi account on 23/12/2016 of an amount of 5980/- with the transaction reference number[protected]
But same has not credited in my sbi account number [protected].

Pls refund to my savings account or credit to sbi account.

Thanks

Raja sekhar
Guntur

Aug 7, 2021

Complaint marked as Resolved

IDFC Bank customer support has been notified about the posted complaint.

Feb 14, 2017

lakshmisai's response amount wrongly transfer to wrong account number . please refund this amount 17000 my bank idfc bank not respond to my issue please solve this problem as early as possible . i already submit indemnity form in icici bank .

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IDFC Bank Customer Care

from Mumbai, Maharashtra

Dec 30, 2016

Verified Support

Hi Raja,

Apologies for the inconvenience caused. Request you to share your contact number so that we can assist you better.

Regards,
IDFC Team

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L

lakshmisai

from Vijayawada, Andhra Pradesh

Feb 14, 2017

I am sailakshmi costumer of idfc bank . i transferred 17000 amount idfc bank to icici bank date[protected] .but account number wrongly enter i already complaint to idfc bank costumer care but this bank not solve my problem . and submit indemnity bond in icici bank . till date not solved my problem. please solve my problem as early as possible.

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L

lakshmisai

from Vijayawada, Andhra Pradesh

Feb 16, 2017

credit my savings account

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IDFC Bank Customer Care

from Mumbai, Maharashtra

Feb 17, 2017

Verified Support

Sorry for the inconvenience caused, Lakshmi. Please share your Registered Folio Number or PAN details so that we can assist you better.

Regards,
IDFC Team

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L

lakshmisai

from Vijayawada, Andhra Pradesh

Feb 17, 2017

My pan number BPOPP6567D

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IDFC Bank Customer Care

from Mumbai, Maharashtra

Feb 17, 2017

Verified Support

Thanks Lakshmi. We'll get back to you.

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IDFC Bank Customer Care

from Mumbai, Maharashtra

Feb 20, 2017

Verified Support

Hi Lakshmi,

We believe that our team contacted you and addressed your concern. Kindly let us know in case you need any further assistance.

Regards,
IDFC Team

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Address: Guntur, Andhra Pradesh, 522003

Website: idfc

You guys are very very poor services when compare to other banks . i opened my account before 15 days back but still i did not get my bank kit . and already i complained in idfc page of social media but they are not responding and also i spoken to customer care they saying sir your kit not dispached still. what is this service . but other banks provide all the kit and and everything with in 7 days . i suggest please make it fast . at the same time impressed with fastly opening account and net banking but courier services of bank kit are very poor

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Address: Ahmedabad, Gujarat, 380006

ATM withdrawal for some people more than one card and for me only allows to withdraw once from any card, when we stand in line some people who knows the bank manager and the staff of bank can withdraw multiple time and the people who don't know any one from Bank can withdraw only once, which is very unfair, worst experience, bogus bank employees and manager.
I talk with bank manager, she told me you don't have IDFC account so you can withdraw only once and then I told him to do complain against you then she again told me you don't have IDFC account so you can't complain.
So I came here to complain, let's see if anyone can take this complain seriously.

IDFC Bank customer support has been notified about the posted complaint.

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IDFC Bank Customer Care

from Mumbai, Maharashtra

Dec 8, 2016

Verified Support

Hi Sachin,

That doesn't sound good! Please share your contact number for us to connect with you and address your concern.

Regards,
IDFC Team

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K

Karthik Nadar

from Mumbai, Maharashtra

Dec 22, 2016

I opened my account on15 Nov still not received my debit card they not giving a proper feedback I visited to branch also than also not dispatched my card yet mentally very upset bcoz of the this please help me in this in a day 4 mails 2 phone I used to do than also they just ignoring my request

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Address: 452010

Website: [email protected]

I am subrata Bhattacharjee, very much harassed with the IDFC bank staff at Indore, last 15 days back they collected my all required documents for opening a current account and they committed that within 24 hours your account will be opened and you can start transaction, but in vain!!! every day I am in continuous follow up with the bank staff, Mr. Manish (Bank Manager as stated) and Mr. Gourish(Field Officer as stated) and every day they are saying today it will get done 100% and specially the so called branch manager(Mr. Manish) is not even receiving my phone. After so many follow up with the bogus staff I demanded to return back my document but still they are not returning it back and Mr. Gourish is still saying that (Abhi Ho Jayega, adhe ghante me account number deta hun etc ...etc).

I am very sure that they are fake people and the bank is in an intention to do some fraudulent activity with those collected document as I believe. Kindly don't come into their trap and don't believe the bank as well.

Subrata Bhattacharjee
Mobile- [protected]

IDFC Bank customer support has been notified about the posted complaint.

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Address: Gurgaon, Haryana, 122001

Website: IDFC

Dear SIr/Madam,

Your Gurgaon bank services are very Poor, on 24 Nov ( Thrusday ) we have visited at your branch at 10.00 A.M for FD making, but till this date you have not proceed my FD till 29 Nov . Why you are careless ? In Starting if customer base is not good even you can not handle work. Please do the needful urgently.
Neha Agarwal [protected] / [protected]
Amount 49900/- / 49900/- Two FD

IDFC Bank customer support has been notified about the posted complaint.

Dec 05, 2016

Updated by agarwaldhiraj27 Dear Team,
Such is very bad services for IDFC bank, Typical sarkari bank . till date nobody has confirm from Gurgaon branch.

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IDFC Bank Customer Care

from Mumbai, Maharashtra

Dec 1, 2016

Verified Support

Hi Neha,

We're sincerely sorry for the inconvenience caused. We've forwarded your details to the team and we'll get in touch with you to address your concern.

Regards,
IDFC Bank

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

I am really harrased and disappointed by the services provided by this bank. Its been 10days they are just unable to open my current account though i submitted each and every document they asked me for account operation.
On 02/11/2016 the person name mr avinash kumar (Senior officer) & mr mandeep singh (Manager sector-18 noida) came to collect my documents and assured me that your account will get open in 4hours.. Max to max in a day, since that day i am just calling them everyday and everyday the same story "sir kal pakka hoojayega, sabh hoogaya hai" till today i am hearing the same line!, though i asked them that if account cant be open then please lemme know as i will switch to other,

As i trust their words, i waited soo long and because of their childish behaviour i may get my deal void with my franchise company,
This bank and employee is a major headache, never ever trust this bank!!

Wasted 11days just for one current account
So all can imagine!!

Aug 7, 2021

Complaint marked as Resolved

IDFC Bank customer support has been notified about the posted complaint.

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IDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 21, 2016

Verified Support

Hi,

We're extremely sorry for the inconvenience caused to you. Request you to share your contact number for us to connect with you and help make things right.

Regards,
IDFC Team

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Address: Hyderabad, Andhra Pradesh, 400101

Website: IDFC.com

Idfc and karvy both are not responding regarding non receipt interest of my idfc bond of last 4 years. Wrote so many mails and made lots of calls to customer care but no one is caring. Tired of all this and regretting my decision of investing in idfc.

Sent all required documents to hyderabad office and even after 45 days they are not in a position of giving any response, each time they have only one answer that it is in the process of revalidation.

What is going on??? Can please someone help me regarding this

Folio number : idd0020437

Aug 6, 2021

Complaint marked as Resolved

IDFC Bank customer support has been notified about the posted complaint.

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IDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 17, 2016

Verified Support

Hi Ashish,

Sorry for the inconvenience caused. We've forwarded your concern to the team and we'll get back to you with an update.

Regards,
IDFC Team

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IDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 24, 2016

Verified Support

Hi Ashish,

We are in receipt of your documents and the payment will be released by 1st week of January.

Should you need any further assistance, you may reach out to us on[protected] or write to [protected]@idfcbank.com

Regards,
IDFC Team

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Address: Hyderabad, Andhra Pradesh, 500032

Website: karisma.karvy.com

This is regarding non receipt of 4 years interest.
I didn't get any outcome of my lodged complain no.1667808 with the call centre on 23/6/16.
I sent application along documents 3 times by speed post/registered mail as directed by call centre and mail team on 26/2/16, 23/3/16 and 28/7 2016.
As of now 20, 000(Deposited amt.) plus 1, 600 Rs.(One year interest)has been credited to my a/c.
Regards
Dr. Mohammed Baber Ali
[protected]@gmail.com
Contact: [protected]

Aug 6, 2021

Complaint marked as Resolved

IDFC Bank customer support has been notified about the posted complaint.

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IDFC Bank Customer Care

from Mumbai, Maharashtra

Nov 23, 2016

Verified Support

Hi Mohammed,

We tried contacting you but our calls were unanswered.
Please note that the interest payment for the pending years was made to you in the month of August 2016.
Kindly check with your bank and confirm.
In case of any queries you may reach out to us on[protected].

Regards,
IDFC Team

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Address: Mumbai City, Maharashtra

Website: www.idfc.com/media_room/press_releases20.htm

I am writing this mail with lot of pain & anguish, this is in relation with the idfc infrsatructure bond bought in february 2011 my folio number is idb0151714.
I surrendered my bond certificates with buyback request to idfc in the month of february 2016, i received my buyback amount rs 20, 000/- but there are 2 dividend cheques which is still not been received from your end.

I been calling the customer support from the month of march 2016 on continous basis but there is no solution yet. by now i must have called to idfc & karvy customer care for thousand of time but all the time i hear different stories. by now i have realized that it seems the idfc do not intend to give my money back it’s a mere rs 3200, by now i must have spent more than rs 500 just for making calls to customer care and couple of courier sent to karvy’s hyderabad office.

Find the detailes of the cheque below
Warrant cheque date
[protected]|2|14
[protected]|2|16

I was told that the above mentioned cheques could not be delivered due to incorrect address, so the customer care suggested me to provide correct address with address proof. i did sent a change of address request to karvy’s hyderabad office address via courier along with adddress proof. details were sent to below address.
Karvy computershare pvt. ltd. karvy selenium, plot no 31-32, tower b, financial district, nanakramguda, serlingampally, gachibowli, hyderabad 500032

Inspite of all the effort from my end the customer care kept fooling me with diffferent stories. when i followed up after sending courier i was told by the customer care that the courier has not received but according to the pod it was delivered and received by karvy few days back, i was asked to call after few days. i called up again and i was told it will take 15- 20 days more, then again when i called i was told that it will be directly deposited to my bank account given by me. what is true i need to know.

It was a foolish decision to buy idfc bond hoping that it would give some returns to me, i think this is the strategy of bank to fool customer and make money. i would like to share my experience with all my social network.

Aug 6, 2021

Complaint marked as Resolved

IDFC Bank customer support has been notified about the posted complaint.

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S

Sudhir Vijayan

Jul 12, 2016

Inspite of repeated mails, they are just acting like a mute spectators no action from their end.

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IDFC Bank Customer Care

from Mumbai, Maharashtra

Jul 13, 2016

Verified Support

Hi Sudhir,

We are sorry for the issues you’ve had with your account.This isn't the experience we want for our customers. We will investigate and get back to you at the earliest.

Regards,
IDFC Team

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S

Sudhir Vijayan

Jul 13, 2016

I am writing this mail with lot of pain & anguish, this is in relation with the idfc infrsatructure bond bought in february 2011 my folio number is idb0151714.

I surrendered my bond certificates with buyback request to idfc in the month of february 2016, i received my buyback amount rs 20, 000/- but there are 2 dividend cheques which is still not been received from their end.

I been calling the customer support from the month of march 2016 on continous basis but there is no solution yet. By now i must have called to idfc & karvy customer care for thousand of time but all the time i hear different stories. By now i have realized that it seems the idfc do not intend to give my money back it’s a mere rs 3200, by now i must have spent more than rs 500 just for making calls to customer care and couple of courier sent to karvy’s hyderabad office.

Find the detailes of the cheque below

Warrant - 323345 | cheque - 23361| date 21|2|14
Warrant - 521085 | cheque -21104| date 22|2|16

I was told that the above mentioned cheques could not be delivered due to incorrect address, so the customer care suggested me to provide correct address with address proof. I did sent a change of address request to karvy’s hyderabad office address via courier along with adddress proof. Details were sent to below address.

Karvy computershare pvt. Ltd. Karvy selenium, plot no 31-32, tower b, financial district, nanakramguda, serlingampally, gachibowli, hyderabad 500032

Inspite of all the effort from my end the customer care kept fooling me with diffferent stories. When i followed up after sending courier i was told by the customer care that the courier has not received but according to the pod it was delivered and received by karvy few days back, i was asked to call after few days. I called up again and i was told it will take 15- 20 days more, then again when i called i was told that it will be directly deposited to my bank account given by me. What is true i need to know.

It was a foolish decision to buy idfc bond hoping that it would give some returns to me, i think this is the strategy of bank to fool customer and make money. I would like to share my experience all my social network (Facebook, linkedin, twitter, whatsapp, etc.) and ensure that no one in my network will ever buy idfc bond, because they just want to fool people and make money.

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IDFC Bank Customer Care

from Mumbai, Maharashtra

Jul 13, 2016

Verified Support

Hi Sudhir,

As discussed, please share the scanned copy of cancelled cheque for us to process the payment.

Regards,
IDFC Team

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IDFC Bank Customer Care

from Mumbai, Maharashtra

Jul 15, 2016

Verified Support

Hi Sudhir,

Apologies for the delay. The payment will be credited in your account within 10 days.

For future queries or concerns please feel free to contact us on[protected].

Regards,
IDFC Team

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Address: 560093

Dear sir,

Reg : infrastructure development finance company [idfc] idfc limited — non receipt of maturity of bonds

I have invested 20000/- (rs. twenty thousand only) in idfc limited – infra bond tranche 2 with application no[protected]account number folio - idb0312830) in february 2011. the same was opted for buy back in year 2016 and the same was confirmed by the investee that the documents have been received for buy back on 28.05.2016 and informed that the amount will be released on 30.06.2016.

. however sir, the maturity amount was not released and again informed that as per guidelines the funds will be released in last week of july 2016 through mail (kishore. [protected]@karvy.com, copied harish. [protected]@karvy.com) dated 16.06.2016. however sir, the amount was not still released and the investee is now not responding to the 11 follow up mails. i regret to note that i have not received amount till date and investee are not replying my mail and phones.
I called in investee’s office regarding maturity amount and their executives confirmed that it is another team which takes care of the payment / payment date confirmations.

. sir, i humbly request you to make process maturity amount of my bonds and remit the amount of maturity along with interest till date of payment from due date

. application no[protected]
. account number - folio - idb0312830
. documents received by investee on - 28.05.2016
. no: of offers from investee on payment date - 3
. bonda buyback date : february 22, 2016

Regards,
Roy joseph

Jul 23, 2016

Complaint marked as Resolved

i have received the maturity amount

IDFC Bank customer support has been notified about the posted complaint.

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IDFC Bank Customer Care

from Mumbai, Maharashtra

Jul 15, 2016

Verified Support

Hi Roy Joseph,

The payment will be credited in your account within next 10 days.
For future queries or concerns please feel free to contact us on[protected].

Regards,
IDFC Team

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R

Roy Joseph Konnayil

from Thrissur, Kerala

Jul 16, 2016

Thanks for the update Sir. I will let you know once I have received the payment.

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R

Roy Joseph Konnayil

from Thrissur, Kerala

Jul 19, 2016

Thank you sir, I have received the amount yesterday. (7350*4 = 29, 400)

They haven't paid any interest for the 29, 400 for the extra period which they were holding this amount.

Buy Back date: February 22, 2016
Buy Back amount paid on - July 18, 2016

Regards,
Roy Joseph.

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IDFC Bank Customer Care

from Mumbai, Maharashtra

Jul 19, 2016

Verified Support

Hi Roy Joseph,

Allow us to look into this, we will get back to you shortly.

Regards,
IDFC Team

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IDFC Bank Customer Care

from Mumbai, Maharashtra

Jul 19, 2016

Verified Support

Hi Roy Joseph,

Please share your contact number for us to get in touch with you and address your concern.

Regards,
IDFC Team

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R

Roy Joseph Konnayil

from Thrissur, Kerala

Jul 20, 2016

Hi Sir,

Please find my contact number - [protected]

Thank you.
Roy Joseph.

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IDFC Bank Customer Care

from Mumbai, Maharashtra

Jul 27, 2016

Verified Support

Hi Roy Joseph,

We hope that our team contacted you and addressed your concern.
For future queries or concerns please feel free to contact us on[protected].

Regards,
IDFC Team

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H

Harish Agawane

from Mumbai, Maharashtra

Oct 18, 2016

Hi IDFC is not opening current account had more than 3 months and not they have stopped email and call response too.

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Address: 700059

I submitted my above infra structure bond certificate with all necessary details to your ( Karvy Computershare) office on 14.12.2015 for buy back. It has matured on 31.03.2016. But till date the amount has not deposited in my bank a/c.

Folio No : IDC 0253106
No o[censored]nits : 4

1Pl look into it & do the needful at the earliest.

Debabrata Gupta

Jun 13, 2016

Complaint marked as Resolved

After 2 months the problem has been resolved.

IDFC Bank customer support has been notified about the posted complaint.

Apr 23, 2016

Updated by dg19475 Till date I have not recd any DD.

Apr 29, 2016

Updated by dg19475 I received the ST on 26.04.2016. & submitted it in the bank on the following day. But till yesterday it was not transferred to my a/c. Today I enquired in the bank for the reason of delay. Bank told me that my a/c no has been wrongly put on DD. 2 digits '51' were missing. Bank has returned it.
Now I understand the efficiency of your organisation. In my application I mentioned the a/c no. Moreover there was a cancelled cheque attached to it. How could there be chance of error. I also understand why bank transfer also failed as mentioned by you.
Can you please tell me why I will suffer such harrasment as well as Loss of interest for about a month.

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IDFC Bank Customer Care

from Mumbai, Maharashtra

Apr 12, 2016

Verified Support

Hi Debabrata,

We regret the inconvenience caused to you. We have shared your concern with our team and will provide an update at the earliest.

Regards,
IDFC Team

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IDFC Bank Customer Care

from Mumbai, Maharashtra

Apr 12, 2016

Verified Support

Hi Debabrata,

Please be notified that the electronic payment towards your account was rejected and hence we have issued a DD on April 06, 2016 which will be sent to your communication address.

Regards,
IDFC Team

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D

dg19475

from Bahula, West Bengal

May 7, 2016

IDFC Team

Failure of the electronic payment is now clear. You have mentioned wrong a/c no as it being observed in recd DD also. Yhe bank rejected the DD for wrong bank a/c no. Two digits were missing.

D Gupta

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IDFC Bank Customer Care

from Mumbai, Maharashtra

May 13, 2016

Verified Support

Hi Debabrata,

Request you to please return the DD along with a cancelled cheque and a request letter to reissue the DD with the correct account number.

The documents needs to be sent to below address:

Karvy Computershare Pvt. Ltd.
(Unit : IDFC Bank)
Karvy Selenium Tower B, Plot 31-32,
Gachibowli, Financial District, Nanakramguda, Hyderabad – 500 032

Regards,
IDFC Team

Reply

D

dg19475

from Bahula, West Bengal

May 13, 2016

I have already deposited the DD with a cancelled cheque to your office at Kolkata on 06.05.16.

To save time, you can electronically transfer the amount to my account.

D Gupta

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D

dg19475

from Bahula, West Bengal

May 17, 2016

Ref : IDFC infr str bond folio no IDC 0253106

Pl provide the status. Not yet recd any info.

D Gupta

Reply

IDFC Bank Customer Care

from Mumbai, Maharashtra

May 18, 2016

Verified Support

Hi Debabrata,

As per the confirmation received from Karvy, the DD and the other documents are not yet received by them .
Only upon receiving the original DD back, payment can be credited.
Please confirm the address where you have submitted the documents at Kolkata.

Regards,
IDFC Team

Reply

D

dg19475

from Bahula, West Bengal

May 20, 2016

The office address is given below :

Karvy Computershare
49 Jatin Das Road
Kolkata 700029

Tel : [protected]
E-mail : dipti.[protected]@karvy.com

D Gupta

Reply

D

dg19475

from Bahula, West Bengal

Jun 3, 2016

About a month has elapsed since I returned back the DD with docs. No reply yet. Can you pl let me know the status. Why I will suffer for your inefficiency ?

D Gupta

Reply

IDFC Bank Customer Care

from Mumbai, Maharashtra

Jun 16, 2016

Verified Support

Hi Debabrata,

As per the confirmation received from Karvy. They have not yet received the DD back.
Kindly check and confirm.

Regards,
IDFC Team

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Address: Bangalore, Karnataka, 560070

Website: 8%IDFC INFRA BONDS

I am holding subject 4 nos IDFC infrastructure bond of Rs 20, 000 under

IDBI bank DP ID IN300450
CLIENT ID 12787856 wherein the lockin period of 5 years will be over.

I request you to redeem the same and send the proceeds of Rs 20, 000 by ECS to my hdfc bank account linked to demat

Regards

G.PREMACHANDRA RAO -(DP ID IN300450 CLIENT ID[protected]

706 Mahalsa, 21 st main,
Padmanabh Nagar,
BANGALORE -70

email: [protected]@gmail.com

IDFC Bank customer support has been notified about the posted complaint.

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Address: 411048

Dear Sir,

I received a refund warrant(Warrant No.1202851) from IDFC Bank Ltd.against the maturity of 4 No.bonds A/C no.[protected] for Rs.28720/- payable on my saving a/c in Rupee Co.Op.Bank Ltd.As the bank is not making any transactions due to their internal problems, they declined to accept the refund warrant

I wrote a registered letter on 23 rd Nov 2015, to the Karvey consultant, IDFC bank Ltd.Retail Infra bond, Karvey Selenium Tower, Plot No.31-32, Gochibawali Financial Disdrict, Nanakaramguda, Hydrabad-500032, stating the reasons stated above and requested to deposit the maturity amount to my HDFC bank saving a/c, which is connected to my depository a/c with HDFC Securities.

Till to date I could not receive the maturity amount nor get any reply from the
the consultant of the IDFC bank.

You are requested to look in to matter and take necessary action to get the refund at the earliest.

Thanking you,

Yasin Mohamed A Soudagar
C-201, HillMist Garden, Off NIBM Road,
Kondhawa Khurd, Pune411048.
Mobile No.[protected]

IDFC Bank customer support has been notified about the posted complaint.

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Address: 421301

Website: do'nt know

Dear Sir, I purchased IDFC ltd.130 shares, dt.01/10/2015 ( in Cash), my demat acco. is related with axis direct. pl. confirm me, when IDFC BANK shares will credit to my demat account ... From - Shakti M. Tarle, - Kalyan, Dist.-Thane, ( Mumbai.).

IDFC Bank Complaints & Reviews

File a complaint to IDFC Bank

IDFC Bank reviews & complaints page 62

Imps transaction - debited in my savings account but not credited to opposite account

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Bank kit

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ATM withdrawal for some people more than one card and for me only allows to withdraw once from any card

Post your Comment

Regarding Current Account Opening

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Veru Poor Services _Gurgaon Branch

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Current account

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Interest of last 4 years not received

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Partial payment of infra bond tranche 2 application no: idb0142485

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Idfc infrastructure bond tranche 2 - interest / dividend not received

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Infrastructure development finance company [idfc] idfc limited / karvy bond maturity amount unpaid

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Infrastructure bond - tranche 3

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Redemption of 8% idfc infrastructure bond 4 nos of rs 20,000 issued on 28/1/2011 maturing in feb 2016

Post your Comment

Refund of bond after maturity.

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IDFC bank shares not credited.( As per mentioned in Complaint Details ).

Post your Comment

IDFC Bank Complaints & Reviews

File a complaint to IDFC Bank

IDFC Bank reviews & complaints page 62

Imps transaction - debited in my savings account but not credited to opposite account

Post your Comment

Bank kit

Post your Comment

ATM withdrawal for some people more than one card and for me only allows to withdraw once from any card

Post your Comment

Regarding Current Account Opening

Post your Comment

Veru Poor Services _Gurgaon Branch

Post your Comment

Current account

Post your Comment

Interest of last 4 years not received

Post your Comment

Partial payment of infra bond tranche 2 application no: idb0142485

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Idfc infrastructure bond tranche 2 - interest / dividend not received

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Infrastructure development finance company [idfc] idfc limited / karvy bond maturity amount unpaid

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Infrastructure bond - tranche 3

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Redemption of 8% idfc infrastructure bond 4 nos of rs 20,000 issued on 28/1/2011 maturing in feb 2016

Post your Comment

Refund of bond after maturity.

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IDFC bank shares not credited.( As per mentioned in Complaint Details ).

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