| Address: Mumbai City, Maharashtra, 400063 |
I was having a loan from capital first, now known as idfc first bank.
The loan got closed on jan 2018, i have mail from them with end date.
Everything was smooth until they deducted 1500 in july 2019 in name of ecs. I am shocked why did they had to deduct ecs after 1.5 years of loan being completed.
This is not acceptable. If you had any outstanding you should have deducted it before, there was no need for waiting 1 year.
When i raised this, they promised me to refund but later asked me to pay 1600 and then only they will refund me 1150. Does it make sense? No, not at all.
Jun 1, 2020
Complaint marked as Resolved
Verified Support
Aug 05, 2019
IDFC Bank Customer Care's response Dear Sir,
We regret the inconvenience caused. Please share your contact number and location details so our team can connect with you.
Regards,
Team IDFC FIRST Bank
Verified Support
Aug 06, 2019
IDFC Bank Customer Care's response Dear Sir,
Pursuant to our conversation today, we wish to inform that we are looking into the concerns raised by you and we would send the final response on your email id.
Regards,
Team IDFC FIRST Bank