[Resolved]  IFB — Complaint against ticket No.13823078

Address:

Chittoor, Andhra Pradesh

In response to my complaint on 18.09.2014, your technician was came and checked the washing machine on 03.10.2014. They told that a part is not working and the part should be replaced. We agreed to replace that part. Your technician told that the part is available to them and will replace that part within next 5 days. But still your technician didn't come again. This is the 2nd time when we are suffered to repair the washing machine for a long period. Please check our previous complaint also. that complaint was resolved after the 3 months. and now again your technicians are doing the wrong commitments. they told us to come within 5 days and after that they never came. Please tell, Is that comes in the company's Policy for the customers during the warranty period???????? We are the customer of IFB products from the last 10 - 12 years and always tell to our friends to buy the products of IFB. But now we strange on the company's After Sale Service Department. Please tell, the customer have to suffered for 3 months (As per my previous experience) and now from more than 15 days.