IFB Industries Complaints & Reviews

I have raised complaint for IFB Dishwasher and it has been one month since I have raised the complaint.It is not working anymore.We are facing a lot of problem but company is still not responding.There is no response so far. They have very poor service. They are closing the tickets without resolving the issue. I called the customer service on September 13th, 2014. The complaint number is 11799947 but they are not giving any satisfactory answer.Hope this complaint will help me in resolving the issue...

To, Date: - 10th Oct 2014 Senior Marketing Manager, We regrets to make a complain regarding your services (Complaint attendance), we made a complain on 8th October 2014 your customer care for a inflate connection to the washing machine, than again made on 9th October 2014 but nobody has attendance the complain yet this time. Your call centre person 1 madam told it will be done next day again next day 3.00pm contact your call centre person Mr.Faiz told it will be done within 24 hrs of complain whose language was very ruff & behave very badly & given Ph.No. of Mr. Dinesh Panth (Area Manager) when talk to Panthsaab it will be done he promise it will be done next day but trying to solve the problem same day, but it is now 3.00 pm. Nobody has turned up & your Mr.Dinesh Panth was not taking of the phone since morning. Now Sir it is very shameful incident from renown company like IFB. The responsible area manager Mr. Dinesh Panth, has not any coarsely to solve the problem & now the request you do the needful & also please take care of your irresponsible are manger call centre person who are not atoned serious about the job, more every your call centre people doesn’t have proper knowledge about the service & function (As per your manager view). Thanking You, Swapan Dey [protected] [protected]

I had registered a complain for my dishwasher on Oct 2. I finally got my problem addressed on Oct 10. During these 8 days, I had to go through a lot of inconvenience not only because the machine was not working but also because the engineer gave me an appointment everyday causing me to either stay at home or ask my husband to come home early or go late to office. The service center lady told me that she cannot do anything about it. I need to manage it with the engineer. This is not my first similar experience with IFB. I have gone through a similar experience before multiple times. The IFB products are great but their service is pathetic. Moreover, the engineer comes and changes the warranty expiration date in my book without my consent stating that the date written in the book is wrong. What authority the engineer is having to change the warranty date in my book?

Dear Sir, My IFB washing machine is not working properly from last 10 days . We have been contacting your service provider for the same " Mr Ratan lal Mob: [protected]. Fazilka Punjab 152123 " And he has refused to repair it and now he is not picking up the call. They have visited once 10 days before and there is no visit after words. Please let me know where to take your machine and get it repaired, its in warranty. Or else I have take it furthur. I hope to receive a call from you asap. Thanks Vinay Arora [protected] /[protected]

my ID is 10775069, my refrigerator is not cooling properly for last 20 days.. I am call service centre two three time, but there is no any technician check our refrigerator...i m suffer many problems so kindly check my refrigerator as early as possible... regards simerinder singh [protected]

IF YOU BUY A WASHING MACHINE OR DISH WASHER YOU NEED SOFTWATER OR DRINKING WATER OF TYPE YOU GET FROM KENT OR LUMINOUS WATER FILTER QUALITY OTHER WISE YOUR MACHINE WILL BE FITTED WITH IFB WATER SOFTENING GADGET WHICH IS USELESS. MY COMPLAINET NUMER 13871221 WITH CUSTOMER ID No.3654117 WAS WITH REGARDING THE DISH WASHER FITTED WITH IFB'S NEW WATER SOFTENING GADGET AS SHOWN IN THE PICTURE COSTING Rs.2, 500.ACTUALLY THIS CANNOT BE FITTED IN THE DISH WASHER DUE TO SPACE THATIS PROVIDED IN THE DISH WASHER ID AT FLOOR LEVEL AND THIS NEW DEVICE CANNOT BE FIXED WITH OUT THE FLEXIBLE HOSE WHICH WILL TURN 90 Deg AND WATER CANNOT ENTER THE MACHINE AS REQUIRED WHICH IS THE REQUIRED FORCE.THE PERSON WHO FIXED COLLECTED THE MONEY HAD NO ID OR UNIFORM AND IS NOT COMING FOR SERVICE.SEEING THE MESS NO ONE ELSE IS ALSO COMING SINCE 7 DAYS AND MY COMPLAINT DAILY HAS A SAME ANSWER 'WE WILL SEND THE SERVICE MAN IMMEDIATELY WE ARE SORRY FOR THE INCONVENIENCE CAUSED' P L E A S E THINK W EL L BEFOUR YOU B U Y THIS GADGET.

I have raised two complaints for IFB and it has been 45 days since I have raised the complaint. There is no response so far. They have very poor service. They are closing the tickets without resolving the issue. Please don't buy IFB products at all.

Hi,

I lodged the complaint on 2nd oct 2014 stating that there is a problem with my ifb washing machine. Which was taken 2 months back.

It's so unfortunate that your people did not have the courtesy to fix the problem till the 7th oct 2014. As per ifb commitment the problem will be fixed with in 48 hrs of complaint (Bull)

When ever i called the customer care i am getting the false assurance stating that it's going to be fixed today. (I really dont know which day). Every time they will give different phone # of the service provider which is either wrong number are no one will pick the call.

I have spoken to the following customer care people :

1. Priyanak.
2. Prathik,
3. Ravi (Who assured me that with in 2 hrs he will fix the problem. He did not tell from when the 2 hrs)
4. Vignesh
5. Bharath
6. Rudresh.

I have wasted money and 2 complete full day in call your customer care and waiting for the service. Yet, your people are not able to fix the issue.

Hope some one has the courtesy to respond to my mail.

I remember my colleagues told that the ifb is giving worst service not to buy the ifb product. Now i realise it's true.

Thanks & regards
Chandra r shekar
[protected]
Customer.

My customer ID is 10763377. I have given complaint for IFB microwave oven I am having on sep 09th 2014 and subsequently a engineer visited our resid.to repair the same, he opened the microwave and left to return back with some part which need to be replaced ( Ticket number[protected] as on date he did not returned back without any further update. Yesterday, I called customer care to check status, to my surprise they confirmed me that service request (ticket number[protected] has been closed with some silly reason and without informing me. They insisted to open a new service request with Ticket 13954662. Now again no body has called me as of now. I am not happy with service provided. Microwave oven is lying opened at my residence in open condition.

We purchased a Elena Aqua SX 6KG 1000 RPM washing machine on 24/09/2014 and its not working. A new machine was purchased and after demo it failed to work and IFB had replaced it with a new and now the new machine after replacement also not working. The complaint number is 11799947, 48 hrs completed and issue till now not attended. Hope this complaint will help me in resolving the issue.

Hi Team, I need the compensation on my AMC contract with IFB, where I have not getting any proper support on all reported problem almost one end half month back issue reported, still solution has been given. as per the SLA for AMC contract, two working day's to address the issue, but when problem reported with call center, problem looked after 40 day's, which is not acceptable . when you not have time to address the all the customer call in time, please don't get the AMC signed with customer till now I was interacting with Praveen (Floor supervisor ) who committed many time to me saying issue has been escalated to branch manger and it will be address ASAP, But I not see any sign for ASAP, not understanding what does he mean with ASAP, until my AMC get over ? Following are complaint number for customer ID:10546640 [protected] close with out addressing the reported problem [protected] while spinning washing machine making noise (where we asked engineer to check the drum baring, but first he reported saying that is not as issue and replaced some other part, and very next day when we used the machine same problem still present and his next visit engineer replaced drum baring, and we notice engineer not having full equipment's while visiting the site to address the issue ) [protected] while spinning washing machine making noise (after one end half month back engineer visit our house and report drum is having issue and whole drum needs to be replaced now) what is the quality service given by IFB service center . for addressing one issue, creating the some new and major issue by engineer while addressing the issue

I am having a 5 Kg. front loading washing machine which was working good till 29.09.2014 . The next day while I loaded the machine and switched on, suddenly the trip off switch went off. The problem continues still. I am staying in the staff quarters B 1/2, Christian Institute of Health Sciences and Research(CIHSR), 4th Mile, Dimapur, Nagaland. I was trying to locate the service station or company authorized repairers at Dimapur and I couldn't find any. Our electrical department people checked the electrical line and said that there is no fault in the electrical line of the house. Hence, I request you to kindly help me to correct the problem without further delay.

my customer id is 10767283 and demo no is 13855076, which was which was given to me on 23/09/2014. my demo no of 13785750 was given ten days before this date around 13/09/2014.so it has been around 20-25 days since i have been given demo no but was not attended. even when i call customer care, they are not giving any satisfactory answer. so request to kindly look into the matter and do the needful.

I am in AMC, but the service of your franchise service are poor and damaged the good condition machine. They want to make money to sell their consumable items and not rectifying the main machine problems. Every service thre is an new problems in main parts of the machine and we could've not use machine which is idle now even after paying AMC amount of respect.4205/-. We don't know whom to contact and who is responsible ?

I have been facing a very bad customer service experience with the IFB Microwave . My Oven has an heating problem since the food items are not getting heated . I called the customer service on August 22nd and book a complaint about this [Request #11676057] issue and they offered me a speedy resolution, i took their word and on week one guy from the IFB local support[Trivandrum] called me and then he came to my home to see/find the issue with the Oven.He informed me that the magnet should be replaced and he made sure me that he will get this done in two days time and he gave his mobile number as well . But after two days i called him and he said he will call me back and that never happened and i have been trying to reach him several times but he never picked up the phone . Later i called the Customer service and i informed about this issue and they said my earlier ticket was cancelled without solving the issue . I asked about the reason again they said they will raise a new request and will get this fixed asap . I felt very bad about the service since they didnt provide me a resolution and they closed the ticket . I spoke their manager PRAVEEN and he assured me that he will look in to this case and will provide a resolution in maximum of one week time . But that too a False promise to me and i was again called them and they raise a new complaint [Request #11750964] on Sept 17th . They shared a Trivandrum IFB Care, Jagathy Kochar Road number .I called them and spoke to Anjana from the desk and she said she will inform their marketing manager Suresh Kumar and he will call me back . But that also a False promise . No one called me back and the issue remained unsolved . Again i called the Customer care and i was irate and then spoke to Shiva [Sr. Tech] from the desk and he informed me that on or before Sept 30, 2014 the issue will get fixed . Again a False promise . Nobody called me back . I again called them today and spoke to Antony and he also repeating the same part as it will get fixed soon ... so no clarity on When or who and about the time, nothing is specified Here i have lost my money and as well as my time for calling this guys to get an issue fixed i had make lot of phone calls for the same but nothing happend . Nobody called me back and no update .. Is this the way that an customer be treated .. Felt very bad and down with the pathetic service of these guys ... Hence iam raising this as a complaint against the service for IFB and i would like to know what would be the action that i can take against these people Thanks Madhu Madhavan

Name of Customer: Dr. Keshav Kumar Roy Address: Shreeniketanam R.N. Mukherjee Road, Castair's Town B. Deoghar Mobile No.: [protected], [protected] Serial No. of Dish Washer :[protected] (Neptune DX) Following Chemicals are also Required: Detergent for Dish Washer, Rinse Aid, Salt

IFB service is absolutely ridiculous. I stupidly purchased this company washing machine and my machine is 6 month old . A part of it is not working. Technician came and told me it is to be replaced which will be done by the same day or the next day, but now they r saying the part is not available. We have to import it from Goa but still they can't get hold of it, as if Goa is not in India but in some foreign country. It's been several days since first I lodged my complaint. My complaint id is 13877428 Every time I call them I am given some other number to make my complain. And I call them they say the part is still pending it will come and the day never comes. If you guys don't have the part why are you selling the model. IFB is a pathetic company that can't render its customers

I have registered complaint about my washing machine more than 20 days back. Technician has come and checked the machine. He opened compete machine and identified the faulty part and told that he will come with new part next day. Post that he has never come back nor he called about the update. I have called your customer care many times but they always said they will call me back with the update but i have never got the call, they gave me various numbers to get my complaint resolved but those people have not resolved it till now. I have called technician may times where he always says that he will come and repair the machine. Every time he gives different time but does not comes. I have spoken to Raghavendra the area manager he never picks the call nor calls back if he picks then he also promises some time which is never done. Similarly other number which i have got from customer care are also useless as they always commit that work will be done next day but never happens.

Sir/madam I am a consumer for ifb dishwasher purchased in 2011. This complaint is in regards to irregular supply of its consumables (Salt, detergent and rinse aid) since the year of purchase. Presently i had placed an order on 16th september but as usual no supply has been delivered till date despite repeated reminders. (Customer id no. 2502428) I request you to kindly look into this matter with utmost importance for it is highly unexpected irresponsible behaviour from a reputed company like ifb. I sincerly regret raising a complaint against ifb. Thanks Dr neeti rastogi A-18 sector j Aliganj lucknow Mobile no. [protected]

i have bought IFB dish washer. Right now it is under repair since 3 months. no one is attending our complaint. Without attending they simply close the complaint only. We requested your managers Bharath and Vignesh also so many times, but no use. Recent complaint 13151884 and 13863916. please take necessary steps. if there is any corruption like govt office, please let us know to pay the amount. Dr.Nandiish; Bangalore; client ID 3509183; ph. [protected].