IFB Industries Complaints & Reviews

Water leaking in my washing machine. Complaint registered with id no.1622383 on 12/09/14. till today it was not attended and came to know that the complaint was closed without attending. Again new complaint registered as id 11773779 on 25/09/14. Please do needful.

my IFB washing machine is not working for more than one month.I called to many service number and also IFB customer care many times.nobody is looking into it. Really i am getting a lot of trouble with the service every time.permanant customer id is 1804479.Every time i call i get a new complaintnumber.but no technician comes. the problem is when i switch on washing machine, door does not close. pls look into it urgently. my address 3/241 rajaji street opp to bapuji park madanapalle chittor dist AP-517325 [protected]

Hello IFB, I am using IFB washing machine Sonorita and it is under AMS. I have logged a call on 3rd September as the washing machine has front panel switch issue. Till today there is no update from anyone from the IFB.Can someone let me know what is happening on this ID. The call was registered on 3rd September for the from panel switch issue and i have called IFB call center 100 times for an update. Each time i am getting passed to different TL or Floor Manager. After speaking multiple times with Floor Manager i got L2 and L3 numbers. L2 - Ravi - [protected] L3 - Bharath - [protected] I have called Ravi and he has confirmed that the front panel spare part is not available and committed that the issue will be fixed before 19th September.I have called L3 Bharath on 19th and he confirmed that he will raise an escalation to fix the issue. From 3rd September day nothing being happened and his cell is not reachable all the time.I have called Ravi again on 24th, he says there is no spare part available and he is helpless. Now can someone take responsibility and let me know where should i go to attend my call and to resolve the problem.After all these above incident, i am really frustrated and lost faith on IFB. If you guys are unable to solve the customer issue why are you selling the products and taking AMCs. If the spare part is not available take back your machine and give me my money back so that i can go for LG or Samung.

I had booked online a trolley - 6/7 kg top loading on 14th of Sept 2014. Got a order confirmation mail with delivery date as 17th Sept 2014. But till today I have not got the delivery and the worse part IFB didn't bother to inform me also as to why delivery hasn't been done. Today, after calling the call center I got the update that my order was not booked on 14th but got booked on 22nd. This is completely fooling the customer by taking full amount in advance and giving delivery as and when company feel like

1. harassment: ifb does not seem to have the ability to attend to the call within 24 hours. ifb technician not attended the call after more than 24 hours as on till date also lots of pleading to customer care service[protected]/[protected] 2. on 08th aug 2014, ms jyoti ([protected]) committed sending technician today evening or tomorrow morning but nobody came after tried so many times but she didn’t pick the phone till date after we tried to mr. vajpayee ([protected]) and mr. junnaid khan ([protected]) but same didn’t pick the phone till date also as per my information your some technical staff left their assignment from long period, without technical staff this service (repairing) work cannot be completed. after we got the mobile no from other sources of ifb technician mr. chandresh (m) [protected] has committed to come but no results. customer care service ms. mercy, mr. sayyad shah & sr. supervisor above mentioned complaint not resolved properly because issue is persistence till date, only time being the technician repaired that issue as we thought that issue resolved and we sent mail to you i. e. complaint resolved but afterwards machine was not running properly so many times we contacted to technician that he said some problems in part we are going to order the same. thereon this duration pursuing with technician & ms neha again we didn’t get any results. after that again machine stopped working on dtd. 09/09/2014 again we contacted customer care prayed for resolve issue, ms gauri forwarded the complaint to service center indore. 2. whereas on 10th of sept 2014 we contacted ms ranjana singh area service manager on contact no [protected], she committed sending technician today evening or tomorrow morning but nobody came after tried so many times with customer care service mr. prasannjit sarkar, ms. jagjeet kaur, the technician mr. anand (m) [protected] came on 12/09/2014 in the evening at 7:30pm and checked machine told some part damaged, so after he has committed to come with some part but no results. again we contacted to ms ranjana singh on dtd. 15, 17, 20, 24th sept.2014 but till date no results. same with customer care ms. priyanka & sr. supervisor mr. sivaji, mr. vinay & sr. supervisor mr. praveen, mr. durga rao on dtd. 17, 18, 20, 22 & 24th sept. 2014 have been committed so many times and also contacted with ms. aditi das (m) [protected] but progress of work is same and 49 days already been elapsed, whereas we are suffering lot i. e. it seems that you have no control over service stations, customer care, employees and franchisee neither you have taken any action to start the work at your level. please explain why you have not proposed any action against service stations, customer care, employees and franchisee and what action you have taken till now because we are suffering, the company shall be responsible for observance by his service stations, customer care, employees and franchisee of provisions in the company act. it is regretted that even after continuous pursuance by us, no work had been taken up, even after laps of 49 days of valuable work which reflects the gross negligence & poor performance of the company. reviewing the above aspects/ situations, it is well established that service center not at all interested to execute any work further and misleading the facts by putting false statements/ arguments against the factual situations. I expect that by logging my complaint here, after numerous complaints by me in the customer care but no results found. now, after buying an automatic washing machine, we have gone back to the age old practice of manual washing of our clothes. Reviewing the above aspects/ situations, it is well established that service center or franchisee are not at all interested to execute any work further and misleading the facts by putting false statements/ arguments against the factual situations. Prayer: - as above aspects/ situations please take action immediately to resolve the issue or take back the unworkable machine because we did suffer too much. Thanking you, Yours truly, A. k. vishwakarma Sunita vishwakarma

I, Mr. R.D.Nautiyal had invested Rs.30, 000 in IFB Finance Ltd. in 1996 IN two Fixed Deposit Schemes: one FD Receipt No. LF/C/96/45271 in my name amounting to Rs. 15, 000, and another one in my wife Mohini Nautiyal's name, whose FD Receipt number is LF/C/96/45267, amounting to Rs. 15, 000. It is now 14 long years since I have been writing to them to get my due payment, but not only has the company not replied, the latest cheques they sent in 1999 had all been dishonoured!! Since I am now a retired man, it has become very difficult for me to chase these people responsible for cheating me and my wife. I would be very grateful if you could ensure that I get back the ampount which is due to me and my wife.

Dear sir,

I have a problem with my washing machine. The machined is vibrating more during operation.I called up service center 4 months back and the tecniciain attended and confirmed that it is problem with the stand and as per advice I purchased new one. The problem is not solved. Again i raised a complaint on 16.9.14 and the compliant no. is 13808387 after that 3 technician called me to rectify the problem and I need to explain them the problem again and again. One technician promised me that the shock absorbers are out of stock and the part will be available by 20.9.14 and he will rectify the problem by 20.9.14. On 20.9.14 I followed up with the service center and they said it will be rectified. On Monday 22.9.14 another person called me and asked me what is the problem and where is the address.
I have given my address and explained the problem. Today 24.09.14 another service person called me what is the problem ? I don't know when this will be resolved.

Since last 5 months the problem is not rectified. Also I spent Rs.1450 towards purchasing new stand which is not at all required. The old stand is good enough to support the machine with some repairs, The main problem is with shock absorbers. I don't know when this will be rectified.
Also whenever a technician come for inseption they show more Interest in selling therir products rather than attending the problem.

I requested free service for my IFB 30SC3 Microwave as part of Free Service Camp by IFB on 23.08.14. I registered for this by logging into IFB website. IFB technician visited my place on 26.08.14. He suggested that Microwave door is bit hard to open/close and strongly adviced to replace the door lever. He also insisted me to take 1 year AMC (for Rs 1500 + taxes). I was skeptical about it and went ahead with the technician's suggestion thinking that he is coming from reputed company like IFB and he must be giving proper suggestion. Hence I took the AMC and asked him to replace the door lever. He replaced it and while replacing he broke few clamps. After that Microwave door is not getting closed and as a result Microwave is not even getting started. I got the feedback message, to which I replied as Not Satisfied (The incidence no is - E18238). Then I got a call from IFB next day on 27.08.14. I was promised that some senior technician would visit me within 48 hours. But no one has visited me since then. I called IFB customer care but shockingly they did not have tracking of this incidence (E18238). And said that your previous complaint is closed successfully and opened a new complaint. But since then I am daily following up with IFB Customer care via phone and mails but no one has visited me to fix the microwave. So at the end of the day, the crux of the story is- My Microwave was working perfectly fine. I saw IFB offer of Free Service. fFll in the trap of IFb technician for AMC. I had to give 1685Rs and now my Microwave is in broken condition and not working at all and no one is fixing it since last 1 month

I have a IFB Elena 5Kg front load machine. My washing machine is in Annual maintenance scheme. My Customer Code is 10697335. In the month of August 28th 2014 I gave a complaint that my machine was malfunctioning. The complaint number is 13665293. Within a day (29/08/2014) One technician (Name-manjunath) came and diagnosed that timer has to be replaced. And he said that I will come tomorrow9Next day) and do the necessary action. He did not turn up for 9days. After 10day I lost my tolerant I heatedly called customer care and they gave me area manger contact number. I called to the area manger Mr. Vignes [protected] he sent one more Technicians (Name- Pradeep) (10/09/2014) and again he diagnosed that timer has to be replaced. After that there is no response for another few days. Again I called customer care and Mr. Vignes [protected] more than 3 time, finally he sent one more senior Technician on 14/09/2014 Mr Ragavendra [protected] also did not fix the problem and again he diagnosed that Timer and one more part Pump has to be replaced and he promised that within 19/09/2014 both parts will be replaced. I was waiting till 19/09/2014 nobody respond even did not bothered to call me. Then I called customer care and Mr. Ragavendra [protected] I remind the problem, he said that the replacement part (Timer and Pump ) both has to be take it out from the machine and surrender faulty part at office then only we will get the new timer and pump for your machine. Now my question is. How come that senior technician did not aware of surrendering faulty part at office to get the replacement and why he did not took the faulty parts when he diagnosed at that time. Its look like he purposefully wastes my time and his time too. Every day I can’t follow IFB service person by calling. I can’t afford for washing clothe at laundry. I want them to rectify them to rectify the defeats immediately. Otherwise I have no choice rather than going to consumer court (For your information I already spoken to National consumer Forum ref. No is 537867)

My IFB washing machine stopped working and I rang up to IFB customer care.They in turn sent a technician from I.S
Techno services whom they have outsourced repair on 08 Sep 2014. The job card no is 1115472.
The technician after examining the machine informed me that motor has got burnt and will require replacement.It is already two weeks but we are still waiting for the repair.Enquiries with IS Techno reveals that motor is yet to arrive.
We don't expect this sort of service from a reputed company like IFB in a metro city like Hyderabad.
You are requested to kindly expedite.
Col SK Biswas
mobile no [protected]
[protected]
email [protected]@gmail.com

Sir Over the past two months IFB 6 kg digital washing machine which is under AMC has undergone many breakdowns. Each time it is set right we are able to use it only for a max of 1 or 2 washes only. The technician has informed about a week back that he is expecting the spares to arrive after a fortnight. when i rang up the customer cell Mr.Ganesh on 18.9.14, informed that if the spares are not available before 20th, he would arrange for a replacement / spare machine to be placed in our house immediately. Till date no replacement has arrived and the laundry is piling up. This has caused mental agony and discord in our daily routine. I rue the day I purchased this product (IFB) and also spent about Rs 2300 for AMC. Bagyalakshmi Rajaraman [protected]

I posted a service requirement from to IFB and was given a ticket no. 13829005 The technician from Service Centre (at Mathura, UP) came and suggested a BELT needs to be changed. However, he replaced the old belt with a belt which appeared to be an OLD & USED one. When the technician was asked to show the package (it is expected that a spare part will come in sealed packet which will be opened in customers presence), the technician could not show any packet. He insisted that IFB spare parts do not come in packaged condition. I was flummoxed by the given explanation and tried to give an e-mail to customer care. However, my mail got rejected due to " insufficient space" at receiving host server. It needed to be mentioned that the washing machine had given flawless duty between[protected]. In 2013, there was some problem with the machine. The machine was taken to local IFB service centre by their technician and the DRUM was replaced. Since then, the sound of machine became abnormal. From this date, the machine needed repair two more times. I need clarification from the IFB representative and a performance appraisal of local Service Center at Mathura UP, as I Feel that I am being taken for a ride by service centre people.

Its been 18 days, after being registering a complaint at IFB customer care. The worst service I have ever experienced in any home appliances. Until now, not even a single day they have deployed a personnel to investigate the problem. After we call the customer care the response would be - sorry for the inconvenience we would send a personnel soon. I have also physically gone to their office and requested to complete the service but its of no use. They are least bothered about consumer forum, they don't even care about consumer forum, if I tell them I would lodge a complaint against them, someone in the background say they can do nothing tell them we will send a personnel and disconnect the phone. This is a worst product. Totally waste of money.

I brought ifb elina steam washing 2months back it is not installed property. my machine is not connected properly with the water supply .whenever i try to use it the water inlet pipe is disconnected from the tap and machine stopped working. so many tine i registed the complaint in costomer care but i did not get any satisfactory response form the engineer. the engineer came to us but was not completed the job. i was very unsatisfied with the service. i request u to please solve my problem so that i can use my machine . thanks

Hi, I have purchased IFB inverter AC and my ac is not working since last 20 days and I am getting very rude and vague replies from the IFB service Staff at Ahmedabad. Need urgent attention from someone as the IFB Staff especially Mr. Jagdish is very rude and talks in obscene language without offering any resolution. Regards, Tapan Tanna

Your employees are not attending our complaints, and they are not even attending our calls too. They barely answer to our calls. Complaint id is 13761713... Your employee's name is karthik... Service head of hassan, ka... Complaint was registered 15 days ago... Registered mobile number: [protected] Take required action or we will go to consumer court

Error showing E1, not working since purchase (date of purchase:09/08/2014), Technician not attending after complaint, if at all coming going back without resolving problem.Ticket No. is 13731649. Now explianing volve to be replaced. Complain lodged on 11/09/2014 technician attended on 14/09/2014 stating that coming with valve on 15/09/2014 but not turned up till now.

Sir,
my permanent customer id number is 3354234.
My service registration number is 11726506

my machine is at karur, tamilnadu. There were water leakages and water in flow to the machine was very low in the machine .
So, I booked my complaint.
On[protected], persons from SK HOME CARE, KARUR finished the work and received cash rupees 4076-00 from me. On the very next morning when we used the machine, water leakages and low in flow water to the machine persisted and immediately contacted SK HOME CARE and informed the matter. But till time, 9 pm[protected], they did not send any persons to do needful.
I received a message in my phone from ifb company on[protected], for which I informed them detailed above report to them. they also did not take any step to rectify the defect.
by
r.somasundaram
20, car street, karur, tamilnad.

Dear Sir, I am a Central Govt. defence employee, working in DRDO, in Visakhapatanam, Andhra Pradesh. As ur IFB products are very well in performance and most likely products in the modern society. On consultation with my colleagues they suggested me to buy IFB washing M/c for my home, which can give trouble less performance. But when I visited to ur show room in murali nagar branch, visakhapatnam, Andhra Pradesh, they are not giving proper reply about the availability of items. I visited one month back in August month, the sales women told me that, at present there is no stock in this centre, it will take one month time to come new stock. When I visited to the muralinagar branch in this month the same lady told me that stock has come but it will not be sold for CSD personnel and it will take one month to clear the deal with CSD, you come after one month. When I consulted the CSD authorities they told that there is no such thing, you can get IFB washing machine. Again I gone to ur IFB office met with the manager, he told me that only limited stock is there, you bring the letter along with CSD receipt you will get Machine. Once I prepared all the required documents brought to the same gentleman on[protected] he told me that `at present there are no machines are available, they will come with in two days, once I received the stock I will make a phone call. Today[protected] when I made a phone call to ur IFB office the same lady told me that at present there is no stock you will get machine after one month. I paid money handed over the receipt(No.77291, dated[protected], but the reply from ur staff is very irresponsible. I never thought that a big company like IFB Industries will train this type of marketing personnel. What I understood is I did a mistake by selecting ur product which will not available to customers any time. If I choose any other brand I might have taken the machine one month back only... Very sorry.. Being a customer I am not happy with you marketing wing. Thanking you.

My Ticket No is : 13681414 date[protected], The Service Persons came on[protected] and stated the issue is due to Motor. If the stock is available or if the stock comes to the office will call back and will fix the problem. But the problem was not solved and the complaint was closed without my knowledge on 3rd or 5th september stating the reason no stock with the local office, stock is with the head office, this was identified by me on[protected], on the day again one more complaint was registered with ticket no 13804833. I was given assurance by help desk person that technician will call within 24 hrs. Today ie 19/9/2014 i called the customer care and i was told that my complaint will be forwarded to the concerned higher authorities. Even i tried to call the Hyderabad local service center in between but i was told that new stock has arrived and the service people will call up and come to my place to fix the motar. But again i tried to call them from the last week. Either the phone's are always engaged or no one would be lifting on ringing. I never faced this type of service for the last 8-9 years from IFB. The technicians used to give good response or service used to be exellent to the company standards, but now Looks like the company reputation is going down with these type of activities and service. Hopefully action will be taken as soon as possible .. Thanks Ravikiran