Comments
I raised a compliant on 4-Nov on servicing my washing machine and without prior reference / resolution complaint has been closed. And on Monday when i call back to CC they informed that ticket has been closed and raised a new ticket and till now no one turn up for service, it almost 10 days we are not using machine
Reply
I have purchased an IFB
Front Loading Washing machine 6 KG Slim 800 RPM Silver Model
ELENA-SX with serial number 029250 on[protected] from M/s Q R S Retail
Limited, Trivandrum, Kerala.
The machine was installed by M/s Karthiks India, Jagathy, Trivandrum.
I am really sorry to mention about the poor after sales service from IFB.
The machine was not working for the last 9 months we have will be rectified shortly. I have
asked the name of person who inspected the machine, but he was reluctant in mentioning his name. We have made several calls due to the poor response. When ever I contacted the service centre they will ask who inspected the machine. I have waited up to October 2014 and after that went to USA.
I have returned in March2015 and again contacted the authorised service agent over phone[protected]they informed that they don’t have any complaint pending with them.
Again I have registered a complaint with IFB on[protected] complaint No:[protected]. But again there response was very poor I have contacted several times in the toll free number [protected] for getting
the item repaired but till date, even after one month, no response.
IFB is a world renowned and reputed company and my son was very much attracted with your products and service hence only I have purchased your Washing Machine. But now my self and my son is fed up with the after sales service will not suggest your product to anybody due to the bitter experience.
Once again I request your good self to look in to the matter
and rectify the problem, failing which I will have to resort further steps.
Yours truly
Darsen Prasad Mobile Numbers: +91 [protected]
TC 30/220-1, Prabha, +91 [protected]
Kallummoodu, Anayara,
Trivandrum – 695 029
Front Loading Washing machine 6 KG Slim 800 RPM Silver Model
ELENA-SX with serial number 029250 on[protected] from M/s Q R S Retail
Limited, Trivandrum, Kerala.
The machine was installed by M/s Karthiks India, Jagathy, Trivandrum.
I am really sorry to mention about the poor after sales service from IFB.
The machine was not working for the last 9 months we have will be rectified shortly. I have
asked the name of person who inspected the machine, but he was reluctant in mentioning his name. We have made several calls due to the poor response. When ever I contacted the service centre they will ask who inspected the machine. I have waited up to October 2014 and after that went to USA.
I have returned in March2015 and again contacted the authorised service agent over phone[protected]they informed that they don’t have any complaint pending with them.
Again I have registered a complaint with IFB on[protected] complaint No:[protected]. But again there response was very poor I have contacted several times in the toll free number [protected] for getting
the item repaired but till date, even after one month, no response.
IFB is a world renowned and reputed company and my son was very much attracted with your products and service hence only I have purchased your Washing Machine. But now my self and my son is fed up with the after sales service will not suggest your product to anybody due to the bitter experience.
Once again I request your good self to look in to the matter
and rectify the problem, failing which I will have to resort further steps.
Yours truly
Darsen Prasad Mobile Numbers: +91 [protected]
TC 30/220-1, Prabha, +91 [protected]
Kallummoodu, Anayara,
Trivandrum – 695 029
I have purchased an IFB Front Loadin Limited, Trivandrum, Kerala.
The machine was installed by M/s Karthiks India, Jagathy, Trivandrum.
I am really sorry to mention about the poor after sales service from IFB.
The machine was not working for the last 9 months we have registered a complaint and a person said to be service personal inspected the machine and told it will be rectified shortly. I have asked the name of person who inspected the machine, but he was reluctant in mentioning his name. We have made several calls due to the poor response. When ever I contacted the service centre they will ask who inspected the machine. I have waited up to October 2014 and after that went to USA.
I have returned in March2015 and again contacted the authorised service agent over phone[protected]they informed that they don’t have any complaint pending with them.
Again I have registered a complaint with IFB on[protected] complaint No:[protected]. But again there response was very poor I have contacted several times in the toll free number [protected] for getting
the item repaired but till date, even after one month, no response.
IFB is a world renowned and reputed company and my son was very much attracted with your products and service hence only I have purchased your Washing Machine. But now my self and my son is fed up with the after sales service will not suggest your product to anybody due to the bitter experience.
Once again I request your good self to look in to the matter
and rectify the problem, failing which I will have to resort further steps.
Yours truly
Darsen Prasad Mobile Numbers: +91 [protected]
TC 30/220-1, Prabha, +91 [protected]
Kallummoodu, Anayara,
Trivandrum – 695 029
The machine was installed by M/s Karthiks India, Jagathy, Trivandrum.
I am really sorry to mention about the poor after sales service from IFB.
The machine was not working for the last 9 months we have registered a complaint and a person said to be service personal inspected the machine and told it will be rectified shortly. I have asked the name of person who inspected the machine, but he was reluctant in mentioning his name. We have made several calls due to the poor response. When ever I contacted the service centre they will ask who inspected the machine. I have waited up to October 2014 and after that went to USA.
I have returned in March2015 and again contacted the authorised service agent over phone[protected]they informed that they don’t have any complaint pending with them.
Again I have registered a complaint with IFB on[protected] complaint No:[protected]. But again there response was very poor I have contacted several times in the toll free number [protected] for getting
the item repaired but till date, even after one month, no response.
IFB is a world renowned and reputed company and my son was very much attracted with your products and service hence only I have purchased your Washing Machine. But now my self and my son is fed up with the after sales service will not suggest your product to anybody due to the bitter experience.
Once again I request your good self to look in to the matter
and rectify the problem, failing which I will have to resort further steps.
Yours truly
Darsen Prasad Mobile Numbers: +91 [protected]
TC 30/220-1, Prabha, +91 [protected]
Kallummoodu, Anayara,
Trivandrum – 695 029
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