IFB Industries Complaints & Reviews

I raised a compliant on 4-Nov on servicing my washing machine and without prior reference / resolution complaint has been closed. And on Monday when i call back to CC they informed that ticket has been closed and raised a new ticket and till now no one turn up for service, it almost 10 days we are not using machine

I have purchased an IFB
Front Loading Washing machine 6 KG Slim 800 RPM Silver Model
ELENA-SX with serial number 029250 on[protected] from M/s Q R S Retail
Limited, Trivandrum, Kerala.


The machine was installed by M/s Karthiks India, Jagathy, Trivandrum.


I am really sorry to mention about the poor after sales service from IFB.


The machine was not working for the last 9 months we have will be rectified shortly. I have
asked the name of person who inspected the machine, but he was reluctant in mentioning his name. We have made several calls due to the poor response. When ever I contacted the service centre they will ask who inspected the machine. I have waited up to October 2014 and after that went to USA.
I have returned in March2015 and again contacted the authorised service agent over phone[protected]they informed that they don’t have any complaint pending with them.


Again I have registered a complaint with IFB on[protected] complaint No:[protected]. But again there response was very poor I have contacted several times in the toll free number [protected] for getting
the item repaired but till date, even after one month, no response.


IFB is a world renowned and reputed company and my son was very much attracted with your products and service hence only I have purchased your Washing Machine. But now my self and my son is fed up with the after sales service will not suggest your product to anybody due to the bitter experience.
Once again I request your good self to look in to the matter
and rectify the problem, failing which I will have to resort further steps.


Yours truly
Darsen Prasad Mobile Numbers: +91 [protected]

TC 30/220-1, Prabha, +91 [protected]
Kallummoodu, Anayara,
Trivandrum – 695 029

I have purchased an IFB Front Loadin Limited, Trivandrum, Kerala.


The machine was installed by M/s Karthiks India, Jagathy, Trivandrum.


I am really sorry to mention about the poor after sales service from IFB.


The machine was not working for the last 9 months we have registered a complaint and a person said to be service personal inspected the machine and told it will be rectified shortly. I have asked the name of person who inspected the machine, but he was reluctant in mentioning his name. We have made several calls due to the poor response. When ever I contacted the service centre they will ask who inspected the machine. I have waited up to October 2014 and after that went to USA.
I have returned in March2015 and again contacted the authorised service agent over phone[protected]they informed that they don’t have any complaint pending with them.


Again I have registered a complaint with IFB on[protected] complaint No:[protected]. But again there response was very poor I have contacted several times in the toll free number [protected] for getting
the item repaired but till date, even after one month, no response.


IFB is a world renowned and reputed company and my son was very much attracted with your products and service hence only I have purchased your Washing Machine. But now my self and my son is fed up with the after sales service will not suggest your product to anybody due to the bitter experience.
Once again I request your good self to look in to the matter
and rectify the problem, failing which I will have to resort further steps.


Yours truly
Darsen Prasad Mobile Numbers: +91 [protected]

TC 30/220-1, Prabha, +91 [protected]
Kallummoodu, Anayara,
Trivandrum – 695 029

I had purchased IFB WM Top Loader (6501 SB) Washing Machine under Bill No. SFBD-03375 dated 25.12.2014 (Thursday) from M/s Sargam Electronics, Fun City Mall, Ginger Hotel Building, Sector 20A, Faridabad. At the time of purchase I had requested the dealer to send the executive for demo on Saturday as during working days any responsible person is not available at home. Inspite of clear request, the executive visited the house on Friday, the 26th December, 2014 where he was told to visit on Saturday. Now another full week has gone but no demo has been provided by any one from the company. Call to dealer have resulted in further disappointed behaviour where the dealer has advised us to remind on Friday so that a visit can be arranged for Saturday. This is state of affair when the product has not been put to use. Could anyone take any corrective action before I start realizing that it was a mistake to purchase the product.

Never experienced such a pathetic service of IFB in life. Probably they should shut their company in India if they are not able to provide proper service in this country. I would like to direct my message to high authorities of IFB in India rather than any local IFB authorities or service agencies. Our problem description is here


We (Customer No. 2014875) have IFB Digital 5 KG Front load. And now on AMC. City Hyderabad.


We have been giving complaint since 1st of Sep 2014 that the machine is not working properly - Machine doesn't stop after starting, and start itself is problem many a times and wash is not proper even if it starts also that washing powder remains on the clothes. But the complaint is not totally resolved till date - its been more than 60 days now. Every time the technician comes and does some minor repair and goes away closing the complaint not getting a signature /confirmation from customer so had to raise another complaint immediately after i get to know that it was closed. And this has happened almost 5 times now with compalint nos and dates as follows[protected]st Sept,[protected]th Sept,[protected]th Oct,[protected]th oct,[protected]th Oct) without getting the issue resolved till date. I had talked to several floor managers in the call center but with only wastage of all the time that i spent talking to them - every time they say we will take care of it within 24 hrs and then the negligence is evident.


IFB has offshored all the service to local agencies who have very little skills on technology and the local agencies are behaving in unprofessional manner and doesn't have any respect for customers and the negligence of customer time & money. For them the no. of complaints that matter.


Technician detected that the problem is with the PCB main mother board and then since the machine is in AMC they are reluctant to replace it with a new board but insisted that we are eligible for only old repaired one because we are on AMC and the old PCB unit is obviously not performing well giving problem in programs with either it doesn't start (with all the "E" related errors) or even if it starts it never ends - had to manually switch off the machine after 2 to 3 hrs.


I request IFB authorities to replace PCB unit with a new one looking at the problem that it is not being resolved for a very long time and it is extremely difficult for us to manage without machine for such long time.


Thanks.


PS: IFB should improve on their service for its brand name to be good otherwise it will slowly be out of the Indian consumer market for sure. Already there are so many customer service complaints on its brand

My ID no is 1466534. Had taken AMC under pressure by one of its technicians. But not even once servicing was done in past I year. When the machine started giving problem a week back a complaint was lodged but nobody attended saying the AMC expired and everything is chargeable. No intimation was given even for the AMC expiry. Had been calling the branch manager Mr Vignesh as well as area manager but no response.
An extremely disheartening response from everyone. Struggling to get issue solved.
Hope this matter is taken seriously and justice is provided.