IFB Industries Complaints & Reviews

The technician issued fake bills to me, which I came to know later. He had over charged me by more than double in most cases. The dealer (Shri Kailash Enterprises, Chennai) is aware of it, but is doing nothing about it. Even more shocking is that the company itself is not responding to my repeated complaints / emails / feedback on website. Part name Actual price Charged price (N) Pump Rs. 635 Rs. 1500 Outlet hose Rs. 174 Rs. 300 Bended hose Rs. 150 Rs. 425 (P) Tub hose Rs. 120 Rs. 400 When the technician had visited, he kept insisting that I sign up for an AMC, which I refused to take, as I planned to change the machine soon. Probably, he found a way to 'earn' what would have been his incentive had I signed up for an AMC that day. I have been an IFB customer for more than 12 years. What is the point in loyalty, when you can still be cheated!

It's been over a month and your service centre doesn't respond saying that ifb washing machine is garbage over the broken latoh of machines front door he is always asking to buy another machine.please look in to matter or I will have to go to consumer court.

Dear Sir This is to infirm you that we have purchased your product A Washing Machine and from 18th Dec 2014 till 22 Dec 2014 we are waiting for Demo and Installation, we called so many time to your customer care on your number that is [protected] and asked them to take complaint against this, your executive given us the demo number that is 14505069, which is still not proceed for resolution, then they provided the number is franchise owner Mr Kumar's Number that is [protected], he informed us that we are not aware of this yet, This kind of service you people are providing, we do not want your product and you can please take back your product and we will share our complaint to a big level, we will never ever recommended IFB to anyone after facing this kind of problem from your end Thanks Regards Mohit Soni [protected] / [protected]

I have always had a problem with my IFB SENORITA washing machine from the day I bought it. I feel that i have received a faulty machine. Now that my machine is out of the warranty period, conveniently, the TUB has broken and I have to shell out Rs. 4500 for repairs. The clothes are piling up for a week. And the man who finally came, came without the aappropriate part. I am really frustrated with the way this company (IFB) handles the problems of its customers. reena. [protected]@rediffmail.com

I have taken an AMC for my microwave oven 30 SC 1 in march 2014 .There was a problem and the technician told me that there is a problem in the panel and took the panel after a month he told me service center has been changed from ambattur to avadi . Avadi people will rectifying the problem. When contacting avadi service center they refused to attend saying that ambattur service people have taken the panel.On pressuring the ambattur service center they came and kept a panel and said avadi service center people will fix it.Both of the service people are not attending the compliant and just closing the compliant. I contacted the regional manager and told him my problem he is saying that the model has be stopped and he will refund the AMC amount minus service charges taxes etc.It is over ten months and my complaint has not been attend and i have been put in a lot of trouble running round here and there ever time i make a complaint they are saying they will attend it but never turn up . Immediate action is requested for my compliant or I have to move to consumer court.

Dear sir, My self satish i was register compliant for my IFB washing machin not working on 17/12/2014 and they commit me next day somebody will come and attend. so next day Mr. sunil was came be half of my request but they said that mother board problem and tomorrow they will come (means 19/12/2014 ) and rectify the same defect i wait for that technician but they didn't came and i try to contact they are given contact number most of the time that number was busy and ones somebody lift the phone but they didn't talk to me but i tried continuously today again i try to contact but same thing was happen. But i was frustrated and i got manager mobile number and after that i told him but they said you talk to biju and biju said today they are sending for repair but they are not sending I want to request you to do needful action or disciplinary action Regards satish Mobile no. [protected]

Dear sir/madam, The above complaint was registered on 11.12.2014. I am daily Contacting the toll free number and No fruitful action on their part. The chennai service centre asked For the bill copy and the was sent Through mail to [protected]@ifbglobal.com. The warranty for the machine Is going to end on 02.01.2015. Hence kindly attend to the default At the earliest R. Muralidaran [protected]

Dear sir/madam, I purchased a microwave (20sc2) on august'2014 from fairdeal (Behala). At the time of demonstration, your stuff (From induja home solution pvt. Ltd) told that in microwave only borosil utensils are applicable with cover. So i bought 2 sets of borosil utesil (4 pieces) from them. I cooked curry in square borosil bowl with cover.. After finishing curry.. When i took out that bowl from microwave.. Then that cover is useless.. That means cover became curve.. So now what i do? If company stuff misguide me in that way.. Then how i will purchase other product of ifb.. With regards, Mrs. Mona bhattacharyya Ph. No. [protected]

Respected sir, I have purchased microwave oven model no.- 20pm1s from rohtak. My name is jitender singh, phone no.- [protected], [protected]. H. No. 1998/12 tilak nagar, rohtak (Haryana) Sir, When i start oven by switching on switch, it starts automatically, without feeding time. When i want to stop it, it does not stopped by its panel. By doing so, it does not heat any item which was put in it. Sir, please tell what i do?

Hi, I have an IFB front loading washing machine (Senorita DX 5.5 kg). I also have an AMC with IFB authorized service center. My machine broke down on 4th December 2014. I complained to the service center on the same day and it is 16th December today but I am still without any service visit to fix my machine. This is a very sorry state of affair as we buy AMC contract assuming that a quick service will be provided. (Complaint number[protected] Moreover today when I tried to call IFB representative (Mr Arun from Vaishnavi Enterprises at D 178 Sector 10 NOIDA), he talked to me in an abusive manner using foul language. This has come as a shock and disappointment to me. As a loyal customer I have the right to complain when in over 12 days I have not received service, but no one has the right to talk to me in an abusive foul language. I urge you to please take prompt and stern action against the above mentioned service center as it gives a bad name to your otherwise excellent brand. Meeta Vigh

machine not working due to programmer selecter not working i have gave complaint on 22/11/2014 and i have extended warranty also till now my problem not solved by your customer care person and iam in chennai and your franchisee company name is RJ ENTERPRISES .I am very shame to buy this product and if you entertain francese like this your IFB company wont sell any of your product in your dream also in chennai .IAM VERY VERY SAD to say like this because i was mentally upset due to your franches i have made nearly 150 to 200 call to rj enterprices they dont care about customer . two technician has came to my site but they dont sovle my problem . please help me to solve my problem.my number is [protected], [protected]

Hello Sir, This is with reference to complaint number 14402951. I had given my IFB microwave oven for repair with Harinidhi Enterprise, Bangalore more than 5 weeks back. I still have not received my oven post repair.I have tried to reach out to them multiple times.but it has been of no help. I have even escalated to your bangalore operations manager Mr Ragul. I am extremely dissatisfied with the customer service extended by your service department. Can you please look into this asap and do the needful. Customer ID - 1196875 Regards Vipin Chandrasekhar +91 [protected]

Date: 15-12-14 I Mr. Ravichandra V. Patil residing In G- 2 Marisa apts, Behind Durga petrol pump, Fatorda Margao, Age: 59 yrs. Occupation: Professor on 26-11-14 along with my family approached M/S Lotlikar Enterprises, shop no 8, Grace church estate, opposite Muncipal garden, Margao and we demanded for Oven Toaster Grill (OTG)as our only purpose for the purchase was to bake a cake and biscuits and to cook pizzas, however, the salesman of the above named shop convinced us to buy a microwave oven as it a latest equipment and it will fulfill all our requirements, as like baking a cake, biscuits etc. thus we got convinced and ordered the IFB convection microwave oven Model: 20BC4 amounting Rs 11000\- including tax. On 27-11-14 around 11.00 am the product was home delivered at my address mentioned above and the amount of RS 11000\- was paid immediately by cash. On 27th November itself a person from IFB Company named Felix (mobile: [protected])came and gave us a demo about the usage. Accordingly, we tried to bake a cake but the resultant cake was not good as it was completely burnt. For consequently 2-3 days we tried hard to bake a cake but the result was not satisfactory. On 8th December the same service boy suggested to bake the cake at 160 degree Celsius for 40 mins through phone call and he will come to see the result. We did try accordingly but the result was same unsatisfactory which was also noticed by Felix when he visited our place. He informed the IFB Company about the default in the microwave oven and said necessary action will be taken. We also informed M/s Lotlikar Enterprises who is a dealer of IFB Company about the microwave oven supplied by him to us and requested him to replace the product. But he did not agree as he is helpless and suggested us to contact the company. Since 8th December there is no response from the IFB Company in respect of our grievance. I am facing trouble since I have invested Rs 11000 and even though my requirements are not fulfilled making me unhappy. I kindly request the company to replace the product totally with an Oven Toaster Grill (OTG) or pay back the money as soon as possible. Thanking You!

I have purchased the IFB Washing Machine in Karaikal, Puducherry State, at presently there was no service network in Karaikal, Puducherry State. At present the water leakage in the machine is observed. I kindly request you to send us the service representative to the follwoing mentioned address: S.Mohanasundaram, No5, Thiru.Vi.Ka Street, Ammaiyar Nagar, Keezhakaskudy, Karaikal Puducherry State. Mobile No:[protected] Residence No:[protected] Regards, S.Mohanasundaram

From the first day of purchase washing machine admiral 7012W is not working properly. We had complaint on your customer care many times and senior technician came but problem is not solved and they had also taken machine to service center but problem still persist.

I own a ifb digital drive 7kg model and it is not working now. I have raised complaint with your customer care[protected] on nov 21st. After multiple escalations and calling the service person directly multiple times, i had one visit from the local service person and he claimed that the drum has to be replaced. I had asked him to replace it, but no response from him. After multiple calls, he still claims that the part is not in. I call up customercare and they say the complaint has been escalated and will be addressed the same day.in fact. I get false promises and commitments from the customer care reps on the date this issue will be fixed. It is pathetic to know that i am not able to talk to someone who has the authority to call the shots Since the day i registered the complaint, i have been throttled between customer care and the local service dealer to understand the status. Very frustrated with this experience with ifb. There was a reason for me to a ifb customer, but now that reason is fading very soon. I have called up the following service persons multiple times and no response. No body even has the courtesy to pick up calls. [protected] - priya (Ifb area manager) [protected] - ravi ganesh (Ifb manager) [protected] - rajasekhar (Ifb service manager) [protected] - suresh (Ifb service) I know the original cost for hte machine included the warranty cost as well. So ifb has taken up my money upfront and provides no service. This is a pure violation of consumer protection act and falls into cheating fraud. I am very alarmed at the rate of the denial of service by ifb after eating away the consumer's money in the name of warranty. Complaint raised on : nov 21st 2014

Brand new machine purchased in oct-14. After 4 washes machine is malfunctioning. We have already compliant on 10/11/14 but till date the problem is not resolved. Our compliant no. 14229268 dtd 10/11/14. I kindly request you please free replace the brand new one or else refund back our actual money. We don't want to experiments on my machines. Your service engineer who visited many times taken many parts from the machines & supplied wrong spares this shows capability of ifb. Warm rgds Srinivas [protected]

Since from last week i was trying to get service person for my ifb washing machine and i register through the call also but till now no one came to my home for the service washing machine. when i speak with customer care they simply cut the calls. worst customer care service is going by ifb. send me the person for service as soon as possible.

sir/madam i am sonal sachdev a very unsatisfied user o[censored]r product . i bought a microwave model 38SRC1 on 1/11/2013 bot the microwave is not at ol working properly and i launched compaints to ur complaint address which is given over ur microwave but i am vry unsatisfied with the service .we buy microwave for makin our daily tasks easy nt more complicated .if my microwave is not replaced with in 24 hours i am going to reach consumer court.coz m very fed up o[censored]r service. mob:[protected] [protected]

My IFB customer ID is 2945767. I had registered a complaint with the IFB regarding improper functioning of a washing machine which in within the warranty period long ago. The token number was 11910104. After a lapse of nearly two week a technician came and attended the repair works and I had signed in a paper in the evening. A message was received in my phone saying to deliver a message to certain number if I was satisfied with the repair works done to the washing machine which i didn't comply As I was not satisfied. The matter that the complaint was not rectified by the technician was reported to the IFB franchise at Trivandrum over phone. No one turned up and they won't attend the calls from my phone after that. So on 4th December I had again made a complaint to the IFB over the phone number[protected] and the token no. received is 11977627. Now one week has elapsed since then. No one had attended till date[protected]. This is the second similar instance, I am facing from the IFB, just for the purchase of a washing machine. I request that if the complaint can be rectified it should be done at the earliest. No phone calls will rectify the complaint and so avoid unwanted soothing phone calls as far as possible in this case and action is that necessitate.