IFB Industries Complaints & Reviews

Kishen([protected]) a salesman of IFB told us that there will be no installation charges for Chimney purchased fro Delhi Trade Fare, but at the time of installation Ravi([protected]) has charged rs 300.Pl get it return moreover Mr Kishen frequently block his Mobile to enbale us to persue the matter. R S P Singh [protected]...

I bought an AMC contract for IFB Elena DX machine on 14/10/13 till 13/10/15 for Rs.3539/-. And recently I started facing my house fuse going off when the washing machine runs. I opened a Ticket 14418084 with customer care on 6/12/2014. The technician visited and said the motor needs to be replaced. When I asked him if this covered in the AMC, after thinking long he said Yes. After changing the motor he said, the motor got water splashed over while washing the floor which is a condition not covered in the AMC. So I need to pay Rs.4750/- for it. This was surprising me because, the washing machine is placed in unused 3rd bathroom of my 3BHK flat which was not requiring any floor wash for past one year. Even if water splash is the case for motor failure, Is that not a design fault from IFB? The bottom of washing machine is designed open and you also sold me a stand to place the machine over and allow all circumstances for a water splash on motor. Then on top to this, You sell AMC(and enjoy it like sweet money for no service) contracts and deny service on flimsy grounds for which customers can't be held responsible? The technician said I need to talk with branch head for queries. The Service head([protected]@[protected]) is an intelligent woman, who said I used the machine in unsubscribed conditions(!!!) and so the AMC is not going to cover. Atlast I ended up paying Rs.4750/- for the motor inspite of having AMC and using the machine in normal & regular conditions any customer will use. The IFB machine was working fine for the past 6years which made me think they're a decent company. This ugly face of IFB is making me think they are one more in the stinky lot. |

I bought a dish washer on December 2013 and the machine was delivered to my home after one week. When the machine was delivered there was no powder delivered together with the machine so i have ordered the powdered and it took another three months to delivered to my home and i started using the machine on may 2013 and the machine was spoiled on june and i called the service center in nagercoil.After one week one person from nagercoil service center came to my home and take a look at the machine and he told there is a rat bite in the main wire which is getting connected to the board and we will replace that and we will keep a filter so that the rat wont enter the machine again. He told us in order to get it changed you need to bring the machine to our office. And we bring the machine to the service station and one week there is no response from them and when we called them they told us there is some issue in some of the other parts as well which we have ordered in Madurai which will take some time and we waited few more days and few days later the agent called us and told us we need to pay around 6000 rs in order to take back our machine. When i checked with him why we have to pay 6000 rs give me the breakdown for that. He told me that rat bite is there even inside the machine and we have replaced those parts also which we ordered from Madurai. I asked him to send me the pictures of the parts which has rat bite and the bill copy for the spare parts which he has ordered.I waited for two days and i didn't receive any documents, Hence i told him i cannot pay any amount. First thing is if he is changing any other parts he should have consulted with me first and second thing is how can he get spare parts from outside when he is a authorized service center for IFB.IFB should provide the spare parts which need to be replaced. He tried to cheat me using his best tactics and at last he told me he cannot give the machine unless we pay 2000 rs. I agreed to pay that and he told me he will send back the machine as it is already repaired and he took 5 days to send back the machine to my house. When he delivered the machine i asked him to check whether it is Working or not. The machine was send back with the same condition as it was taken from my home.He didn't do any repair and he simply bring back the machine and i called him again and after 2 days one person came to my home and he fixed the issue.He said there is a rate bite in the main wire and i will replace it and he said one nastle is open that why the rate is entering into the machine and he fixed that and he said here after there should not be any problem. Now again the machine is not working. I called the service station again and one person came to my house and he checked and he told again there is a rat bite and you need to pay the repair cost if you want to do Service and we need to order the parts from Madurai. I have never encountered such a issue with any of the company. I have other products from other brands where they i have seen good response from the service center. IFB service center is the worst i have seen ever and even i have raised the complaint to the IFB sales manager and there is no good response from him as well.

Please note that, i was having trouble with my front load Senetor washing machine for last 2 months. I registered my complaint and a technician came, and went without resolving the issue fully. I then got a message from IFB that my complaint has been resolved. I again made a complaint, and then again the technician came and same thing happened. This has been happening for last 2 months. Finally, the technician told me that, there is a problem with the timer and that he will come and change the timer. Again, I got a message from IFB that my complaint has been resolved. I am still waiting for the timer to be changed. I am really dissapointed with the after sales service of IFB.

check the complaint board, complaint dated 2&3 dec, what for you are keeping these board and complaint reg form this form i am sending second or third time, nobodies attending, this last msg for you .will see in consumer court.
ok bye
antony [protected], [protected]@yahoo.co.in

I purchased a washing machine from IFB. The service center is very nearby, about 3km far. I contacted them for about 3 days to come to solve an issue. They told have to change one part of the equipment. They have given 4 years service warranty and 10 years warranty for parts. They didnt even come after 2 days and told have to pay an amount for the part. Their service is very bad and the technician is misbehaving. Now they are also telling have pay for service also. Till now I didn't get my washing machine repaired. The service center is FREEZE INDIA ENGINEERS. Please take this complaint into serious issue. They are cheating us. Till now they didnt respond.

Dear sir, in 2008 i bought IFB SENORITA DX WASHING MACHINE in every three months problems made in my machine if i complainted in customer care they will send employess they will come and corrected problem that time only after 2 months that problem came . If anybody my friends or relatives ask to buy washing machine to me surely i will never support your company . customer satisfaction is very important in this field . so please response and satified customer complaints.my name is joy from palani dindigul district. mob no : [protected], [protected]

Dear sir, this is joy from palani in 2008 i bought ifb washing machine in between 6 years i spend lot of amount in service, in everyservice different employes came and give different ideas . in between 6 years i change machine board 2 times . 3 months one time some problem made in my washing machine. If anybody ask idea of to buy washingmachine surely i will not support ifb company . Now a days customer satisfaction is important . please do the needful as soon as possible.

Have been waiting for Tap Adaptor since 28 Nov, 2014: Have sent several emailer's. Have made calls to customer care almost every-day since then. Have also called several people refereed by these customer care executives: 1. Mr. Manjanna on his mobile :[protected]. Does not not pick the call. 2. Shree Nidhi Services who were the service providers for the last 6 years in our area => They responded by saying they are no more the service providers for this area. 3. Mr Hemanth Kumar - area co-ordinator Despite several emailer's, and several calls still no sight of the item being delivered... Is this what the so called 24/7 customer service one can expect from IFB?

Hi, I.have registered a complaint on 22nd nov regarding my washing machine having HUGE sound while spinning. Complaint no 14318737. The machine is under amc.One technician has visited my house on 24th nov and he said he cannot fix the issue, some senior technincan will come and fix it . After that I have been calling their customer care, area manager, franchisee on every day .They dont even care about the issue . My neighbours in the apartment is complaining about the noise and hence its shut as of now . I live with a family of 2 small kids and find extremely difficult to live without washing machine . I regret the decision of buying IFB product. Anup Bangalore

Dear Sir/Madam, Complaint made on 25.09.2014 around 13:00 hrs. and the Regd. No.13871296. But, till date no rectification done. Customer Code:2357857. Name: D S RAYAL. AMC VALID PERIOD:07.09.2014 TO 06.09.2016. This is for your review & do needful at the earliest. Thanking you, Yours faithfully, Rayal, Hyderabad, Mobile No.[protected].

I am highly disappointed of your services I went to trade Fair On 22-Nov-2014 and visit to IFB Stall and I met with the sale person Named Yunis who told about the Micro wave and he offered RS 5900 for a grill microwave and charged 500 Rs in advance and told me that I’ll rest amount of Rs 5400 on delivery and He never told me any hidden charges like sales tax, services tax and Shipping. now when the courier service boy came he is asking me $6200. However I was told that I only need to pay 5400.Then they return the product and I never receive my money back this is a kind of fooling Customers and he is fraud guy(Yunis).He took Rs 500 from me and I received no refund. This is highly unethical. Pls process me refund of Rs 500 and his phone no. is [protected].I never trust a company like this I have attached the proof of receipt . please lunch a complaint and if you need to contact me pls call me at [protected].

1. "Programme Selector" knob of my washing machine Elena SX 6 damaged/broken due to domestic reason. I have been pursuing the case with IFB customer care since 1st week of Nov 2014 for the replacement of the same on purchase basis. They never even picked up the phone. 2. . We the customers make purchase of branded item from the market with a view that in case of service/repair required it is available at a call. If this is the service IFB provides to its customers where we poor customers go ????????.

The purchased model of washing machine, Elena AMC1 WR with serial number: SR720OTELN020 has been functioning irregularly since two months and has entirely stopped being functional now. Despite availing extended warranty services, there has been no attention paid to the problem. The details of invoice ( for the extended warranty) are as follows: Invoice No: [protected] Invoice Date: 15.07.2014 PO No: 11177 PO Date: 04.07.2014 Kindly provide assistance at the earliest.

Our New Washing Machine stopped working on 27th November 2014. We raised a complaint with IFB Customer Care. Ticket# 11955804. Local technician came and informed that a cable is to be replaced. They came after 2 days for replacing the electrical wire and found that actually the problem is in the board. Till Date the issue is not resolved. Now, they are claiming that the board is to be received from Head Office. Dont know when to received...

Please take note that my IFB Supremo Delux front load washing machine stopped working in October end ant the complaint was duly registered vide complaint no. 14159041 on October 31, 2014. The technician visited us only after a week of repeated phone calls. He found the drum as damaged and said it'll have to be replaced along with the rubber gasket and the ball bearings. He stated that order will be placed for the same and the parts will take a week- ten days to come. We have been following up with the local service centre after the stipulated time of 10 days but to no avail. Its been very frustating to be told that the drum is yet to come and that it'll be arriving any day now. On tuesday morning i.e. Dec 2nd when I called the service centre I was informed that the drum had reached Patna and will be delivered at the service centre sometime during the day. I was given the assurance that the technician will visit us on wednesday i.e.on the following day to fix the machine. Sad to say that it did not happen and when I called them up again a while ago, surprisingly I was told by Mr. Deepak that the parts had not reached Patna till now. I am shocked to face such an unprofessional service on part of a company like IFB. The inconvenience I have been facing due to this poor service rather lack of service, is unexplainable.

Sir, The ifb microwave servicing at cuddalore - in tamil nadu seems to be very poor. The complaint regarding the conventional mode of cooking takes more time in my machine of model number:20sc2 was recorded in id: 11966641. The complaint to the service centre was made on 1 dec. 2014. But up to 4 dec. 2014 no one came to attend this fault. Further remainder to the service centre was also made. The machine is in amc period. The ifb company is not taking care of their costumer My complaint id is11966641. Only the concerned of ifb officers has to help the the costumers of ifb Regards, G. Ashok raj

I PURCHASED A IFB SERENA WACHING MACHINE PURCHASED FROM BHILAI AND IN THIS FIVE YEAR I FACED LOTS OF PRBLEM ON THIS MACHINE, AND FINALLY I LOST I PATIENCE DUE TO WORST SERVICE OF LOCAL IFB OFFICE, FROM THE PAST TWO MONTHS MY MACHINE KEPT REPAIR AND DUMPED AND SPARES NOT PROVIDED TO ME. I REALY FELT THAT IN MY LIFE NEVER GO FOR IFB PRODUCT AND I AM ALSO ADVISING MY SURROUNDINGS, FRIEDS AND RELATIVE TO NOT GO FOR IFB ANY PRODUCT. LET ME KNOW WHAT I DO I AM HAVING NO OTHER ALTERNATIVE TO THROW THIS MACHING AND PURCHASE A ANY GOOD BRAND WASHING MACHINE WHICH SHOULD BE WORTH FUL AND AFTER SALES SERVICE ALSO BE UPTO THE MARK. BEFORE IFB I HAD VIDEOCON TWIN TUB WACHING IT WAS A EXCELLANT MACHINE WHICH I WAS USED FOR 10 YEARS WITHOUT ANY PROBLEM. I AM HAVING ALL THE PROOF CORRESPONDENCE AND THEIR DELAYED SERVICE AND PHOTOGRAH I WILL ADD THE SAME AND PRODUCE THE SAME LATER. PLEASE ADVISE. VICTOR D SAMUEL HOUSE NO. 1072, KURUD ROAD, KOHKA, BHILAI - 490023, CG. PHONE NO.[protected] OFFICE VICTOR D SAMUEL, ASTT. MANATER THE NEW INDIA ASSURANCE CO LTD DIVISIONAL OFFICE, CHOUHAN ESTATE, GE ROAD, BHILAI. MY MOBILE CONTACT NO. IS [protected] & [protected]

Dear Sir/Madam, I own a an Exe+ washing machine no 5516 which is under AMC no 258179. My machine is out of order since 19.11.2014. for which a complaint was made. A rep of service centre attended on 21.11.2014. He informed us that our cabinet needed replacement and we are required to pay Rs 3700/- for it. We paid Rs 3700/- in cash on the same day and were given a cash memo no 1611 Book no 33 dated 21.11.2014. with an assurance that machine will be repaired within 2 to 3 days. Every time we remind Laxmi Services Noida on telephone we are told that it will be repaired today. It has happened at least five times. As a last resort we are approaching you to initiate appropriate action against the service provider for unsatisfactory services and get the machine repaired at your earliest. Thanking you Yours faithfully, AC Sharma 282 Sector 37, Noida-201301

Hi, I have purchased a IFB washing machine on 29th November, @ HSR Layout, Bangalore Showroom. Ever after purchase day near to 5days nobody from Company or Showroom is coming to fix the washing machine yet. Even after so many calls there is no response from the Next showroom sales manager. Here is my ticket No:14371663, I got sms on last Saturday. Please return my money & take back your washing machine. I don't want any more excuses...fraud companies Next & IFB. Only looting customers money without thinking about the customers.I want my money back ASAP. Regards, Subhadarshi [protected]