IFB Industries Complaints & Reviews

I purchased a new ifb 6 kg fully-automatic front loading washing machine eva aqua sx ldt from your dealer home shoppe, uzhavoor, kerala, dated 22/12/2017.

The machine had some problems when the dealer brought to my house and was reported immediately at ifb service center (Gbg technologies, pala) pala, kottayam. Kerala. After repeated telephonic calls, a technician came and replaced the hose and water filter somewhere in january 2018. We only started to use this machine since february 2018 as the machine was faulty and we hardly used this machine five or six time since we bought it.

After repeated complaints we made, a technician came from pala office found the problem and replaced the motherboard and motor on 24/03/2018.

Later, the technician came and replaced pressure clamp (Replaced on 26th april).
After a numerous attempts by ifb technicians using trial and error method, they realized that the machine had serious problems and replaced a secondhand washing machine dated on 28 may 2018, which has the same problem.
Currently the machine is not dismantled and kept aside by ifb technicians as it is not functioning when we load three or four kg dress and getting error message.

Date of purchase : 22/12/2017
Model: eva aqua sx ldt
Sr no:[protected]

I request to get the full refund including purchase value, interest on principal, any other financial and allied loss.

Jijo sebastian
Kottayam, kerala

I have shifted from lucknow to mumbai. When the machine was packed from lucknow the company claimed that there will be one time charge that will be levied and on installation on mumbai i wont be charged as it has been covered. I have the receipt with me of ₹590. The authorised service centre seems to claim otherwise and is asking for additional charges on installation. Please help! The issue is not about money but about what was informed and what is being done. The customer should be informed about everything... There has to be a clarity. If terms and conditions change how can be a customer be aware of the fact. It should have been made clear at the time of packing only!!!

I had purchased 2 years AMC for Rs 7246 for the period 21/07/2016 to 20/07/2018 (AMC No.[protected].

Before the above AMC was over, the service centre people scheduled a call to visit to check if I would like to purchase a AMC when I mentioned that I was interested. They scheduled a visit before my AMC, however they didn't turn up.

I called up the concerned service centre number but they never pick up calls. Now they are asking for service charge for visit before a new AMC can be made.

Why is IFB trying to penalise a customer for their own service people not honouring appointments and causing mental harassment? Also is IFB not responsible for making one last visit before the current AMC service ends?

I had a pcb of my frontload washing machine replaced in april 2018 after paying rs 4, 000 to ifb service man and have a bill for that. Within 3 months, the same problem has occurred and he is again suggesting to change the pcb for which another rs 4, 000 shall be charged. How can the company not own up for its spares for a period of atleast 1 year. Consumers are ending up paying a premiium for approaching the company authorised service men but the components and service is still below par.

Dear sir
I purchased a washing machine in October 2017. From last 15 days it was not working. I complained to customer care about the problem. The person who visited to fix the problem told that a part needs to be changed and he will change it in 1-2 days. However he didn't come even after 4-5 days. I again complained to the customer care and They said they would send someone to do it. Now after 10 days nobody has come. I am highly disappointed with the service...

My IFB Digital 6kg machine about 12 years old stopped working suddenly. Service centre advised to replace the front panel which is not available with them. No action being taken on repeated complaint registration with customer care. Service centre admitted that panel not available with them as such can not be repaired. Machine lying unserviceable for about one and a half month. Find a solution to repair/replace the machine as early as possible.
Last complaint Tkt No.[protected].

First complaint date. 14 june 18
Last complaint date. 06 july 18

Dear sir
I purchased a washing machine in october 2017. From last 15 days it was not working. I complained to customer care about the problem. The person who visited to fix the problem told that a part needs to be changed and he will change it in 1-2 days. However he didn't come even after 4-5 days. I again complained to the customer care and they said they would send someone to do it. Now after 5-6 days nobody has come. I am highly disappointed with the service.

Hi ifb team,

We have cover type dishwasher machine not working, please check and rectify the issues on priority basis. And also we have amc from sep'17 to aug'18. But yet to start the service for every quarter pm activity still now. Please should be complete the work on priority basis. Other wise it will be take legal action on this.

Accenture solutions pvt. Ltd – cdc3,
No.173, tecci park, rajiv gandhi salai, sholinganallur, chennai - 600 119

I had complained to the ifb complaint cell a week ago about the problem of water droplets coming from my air conditioner but no action has been taken so far. The summer season is in full swing and life without air conditioner is just unimaginable. Kindly send a technician from the service centre to look into the cause of water droplets leaking out from the ac. This is my second reminder to the complaint cell and many reminders have been given to the ifb distributor, bhagwati enterprises amritsar. If no action is taken within 3 days i will have no option other than complaining at the district consumer court. Please send the technician asap to : 36-c hukam singh road, street no. 4, amritsar, punjab.

From,

T. Dhandapani,
61 indira gandhi nagar
Gandhi gramam south,
Karur-639004

Sub: ifb washing machine not working

Non-working of ifb washing machine senator dx in complaint no [protected] dt.[protected]. But the service engineer in karur is not attending to the problem even after many telephone calls made to him. Today, he hasnot even attended the phone. Kindly do the needful to get the washing machine repaired, as i undergo much hardships and mental agony due to the repair for the past 20 days...
Imy ifb washing machine is under amc and i am in karur service center.in spite of the repeated request to the help line no service persons are attending the machine, i am not able to under stand the reasons for this casual attitude. Service is very poor.. And not response service manager and executive manager two person mobile no: [protected] and [protected] then immediately action to
Ifb company and executive and service manager

The customer service of ifb in kurnool, ap
Are so, irresponsible they don't attend their services and don't the send the technicians. We have even done amc they donot send the technician's. Very poor customer service are been provided by ifb company. I don't understand why company is providing such poor customer services very regretted with the ifb for providing such poor services to its customer.

My IFB washing machine 5.5Kg went out of order on 11 July 2018. I called the local authorised service agent in Bangalore for repair, who said a person by Name Raju would be contacting me to address my complaint. To this effect I received an SMS also to My MP from india times.com confirming the same. But the SMS had no details of contacting them back except the telephone no of Mr Raju. He however, contacted me and arrived at my house on 12 July 18 and checked up the machine and said it needs replacement of mother board which has failed and it costs Rs 7250. I agreed for it and the next day he brought the same and fixed it on my machine and started it to show me it was working. He did not demonstrate that in all settings the machine was working properly. However, I found after two days that settings of Saree & wool were not working. I called him and asked him to replace the mother board as it was defective. He sent a man to check it who also agreed that it was defective. From that day onwards I am talking to him over phone everyday and he simply says that he will send a person same day but that does not happen. On his receipt it is printed that he is an authorised service agent for IFB washing machine. I doubt his intentions very much now. As he has given a warranty of one year he has got an obligation to replace the same free of cost. I hereby request you to take up the matter with him and get the defective mother board replaced. His MP phone no is [protected]. I am enclosing a photo copy of the receipt he has given
KR Dasharathi
(Retd JT Dir Central Power research Inst Bng)

I'm guhan from tiruppur.my washing machine got repaired like 15 days back I complained and those engineers came said it's fixed and then it got repaired like 5 times and then at last they said that machine should be taken back to the workshop and get fixed.they took the machine and it's been 10 days and they said this machine is not going to work buy a new machine and said that they will get 20% discount on the new machine and it's been like 10 days and no response from the engineers I have even call the customer care and complained about this but I have no proper response.now these staffs of if are saying it will take 10 more days to get processed.i have all proofs and call recording of those technicians and customer care.please do take proper action on this issue.if it is not possible please let me know and I will take further actions through consumer court.

Sir
I, emmanuel devaraj, had a issue with the ifb microwave oven and called up the servuce centre at madurai, tamil nadu. Initailly there was no response for 15 days and later when i enquired about the delay they asked me to contact another service provider. I did the same and a service person came to my home without any tools and gave a glance at the oven. Without checking the oven properly he asked me to bring the oven to service centre and left my home. It was unpleasant to see an ifb authorised service person behaving in such a manner. I request you to take necessary actions to service my ifb microwave oven. I am old customer of ifb and it's disheartening to see a service person acting in such impolite manner.
Ifb complaint ticket number [protected] dated 20 '7 '2018

My contact no - [protected]
Address - 1/146 greenways street, new natham road, thiruppalai, madurai - 625 014

Water is not entering in to the machine, may be because of clogged filter. I have called local ifb technical people 5 days back, till now they have not turned up. Called toll free for support, received sms but not technical support. Very sorry to say... Ifb... You are pathetic when it comes to service support.
Deeply regretting taking ifb machine.

I bought ifb make 1.5 tone split ac in 1st week of may. Installation completed on 08th may. On 22nd july night ac outdoor unit stop working and the same night i register my complain on ifb website, next day 23rd morning i again register my complain on ifb customer care no. ([protected]) it was promissed that complain will attend in 24 hr. But nobody visited even in 48 hr. Next day 24th, i again call customer care, he give me mr. Nilesh mob no.. Mr. Nilesh connect with some local agency, lady seating over there told me that on your name no complain register till date, even in record you are not showing our customer. Again i call customer care, he give me mr. Bhadresh mob no. Mr. Bhadresh told me that he is no handling my area. Again i call customer care no. Now executive confirm me that by mistake he book my complain as demo complain not service complain.in their record my installation completed on 08th may, even though he book my complain for demo, even he mention in call that outdoor unit not working,, ac not working..... Such a worst experience in my life. Even on my 4th or 5th call to customer care, he talked to my rudely and when i said that i will go to consumer forum, instead of trying to convince me, he said that do whatever you want, its your choice and he put the phone down. Such a worst product and worst ever service experience

Dear sir,
This is regard complaint number [protected]. Pl note that service engineer from harinag enterprises visited my home today.
After checking the washing machine, he informed that the belt needs to be replaced (Though the belt was not having any kind of damage, i was informed that belt has become loose). I was charged rs 780 for the same.

Could you please clarify on below points.
1. Does the rubber belt needs to be replaced if it is loose (Not even a single damage/worn/torn mark in any part of the belt)..

2. Since my washing machine is only 9 months old, it is still under warranty &the belt is also covered under warranty. I read the warranty terms in manual & its says as below.
Pl advise why was i charged for the belt which is still under warranty?

Awaiting your reply!

Whomsoever it may concern,
I, karthik kalyanaraman s, bought an ifb-serena wx-7kg-1000rpm-front loading type washing machine from the dealer vasanth & co, kolathur branch, chennai on 16/07/2018 (Monday) carrying the sales invoice no:[protected] with the customer name: lalitha b. I, draft this mail to bring to your kind notice about your incredulous and unethical trading activities, inefficient and careless attitude towards your customers, your inability to serve your customers in compliance with your vision and mission, in the form of supplying a defective piece with its top lid being developed with a major crack. I am terribly dissatisfied with your service in regard to this issue and urge you to take immediate action and put that on the highest level of priority, thereby, replacing the defective product with a healthy one at your earliest.

We purchase washing machine on 20.4.2018 from vijay sales and the machine was not operative as after its installation it took water at spin mode so, we replace the machine with new one after 5 days from the date of purchase. But now when we received the replaced machine, again we face the problem of machine failure, it doesn't clean the clothes properly, the wire breaks down, it tears our clothes and it makes burning smell as well... Etc. We are dissatisfied with the brand as we spend huge money and not avail benefit even for single day. Now, we want the refund as soon as possible and we want ifb to recall the product and provide the refund to us. We also suggest ifb to discontinue or shut down the business operations for this particular model i. E. 7 kg aqua top load model as customer is facing issues. Kindly look into this matter on urgent basis.

Waiting for service more than 50 hrs, poor response from the customer care,
i dont want mention the name, but they committed issue will resolve by today 10:00 am (23.07.18) till now 18:27 issue is not resolved, planning to go for consumer court, continuously doing followup with the customer care but they are not giving proper response, for every call they are keeping on hold for more than 15 mnts and they are not allowing me to speak to higher officials, they are acting like the floor supervisor is the ultimate authority. very bad and worst service, i decided not to purchase any IFB item and request all others also think twice before purchasing any IFB product.