IFB Industries Complaints & Reviews

I have purchased ifb 1 ton split ac from local dealer near me because of its 5star ratings as shown on product but i am very disappointing from the first day of purchase after 1or 2 months i faced water leakage problem from indoor unit ifb technician comes and temporarily resolves the problem but after 2 days again same problem persists and till problem does not resolve even i didnt get 3 free services mentioned on the product very poor services

Dear ifb i bought senator 6 kg washing machine on the year of 2014. Now my timer is burned or damaged by internal sparking. And service centre is unable to provide me another one since 6 month..I m going to through my washing machine to garbage poor service quality.. By ifb

regards
romi pal
[protected]

Sir

I have ifb washing machine from last 4-5 years and taken there insurance or warranty what ever they call it, my concern is from last 2 weeks machine is not working and dryer is not working, water is stored inside of machine also, we are regularly calling ifb person but i dont understand why are they not repairing it properly such a good company machine
Request you to kindly look it to this matter.

Regards
Shalini
[protected]

My ifb washing machine elite front load just went out of warranty and there came an error of the pcb board. Paid 8.5k for a pcb with warranty from authorized center global agency in chembur and the very next day got the same error. They took 2 weeks to come back and the technician suggested that they will replace the pcb as it is under warranty. To our surprize we waited and waited for them to procure the part from goa ifb unit and it has been 1 month they still have not got te board. After many many follow ups they manage to send someone yesterday promising he will get the new board. He (Amritlal) came empty handed and now says it is a motor fault. The agency's way if handling accessibility to numbers and responsiveness is third grade. The back office person harish has done false promises 3 times and does not pick up calls made to him 50 times. The agency manager mr s s sharma's phone is perinially off.

My question is - why are you even here to sell your products when yoi dont have service mechansim and do not do quality check of services from your authorized centers.

I am not able to under stand the reasons for this casual attitude. No higher officials telephone numbers are available for the redresal.

We havr always admired the brand ifb from childhood. Sorry to say but the image has gone down the drain with this kind of service. You can call me at [protected] in case ifb is interested to address my concern or else you have anyways lost a faithful customer and now it will be many more. - pankaj s

I purchased a IFB Dryer on 14 July 2018. It took 2 days of follow-up for the technician to finally show up to install the machine. Please note that he did not bother to call up before coming and when I asked him why he did not call, he said with a lot of arrogance, "What, I got a call from the company, I came na?"
He explained the workings, but did not stay to ensure that the machine was working fine. I waited for an hour for the clothes to dry, but they didn't. I called up the technician, Mr. Suraj Rai, and told him what the problem was. He said that he will come the next day between 12 and 1. I reminded him to call before coming.
I waited the whole of next day for him to come and finally called him. He said that he tried calling but could not reach me (the rest of the world had no problem reaching me!) and he has gone elsewhere now. He would come by 7 in the evening. I also called the customer support number and told them everything as well. I was once again reassured by them that my problem would be attended to but nothing happened! Mr Suraj Rai also did not show up!
The next two days I again called and told them how upsetting this was and they again gave me hollow assurances. Today at around 1:00, I called again and asked that the senior/ manager speak to me. I was told that in one hour he will call. Instead, I got a message saying that my complaint has been closed!! I have never seen such pathetic service in n my life!! I would never ever recommend IFB products to anyone!! My ticket number was [protected].

Washing machine is out of warranty. We contacted IFB customer care as our machine was not working. The technician came by the name Feroze. He belonged to Global enterprises, with whom IFB may have a tie-up for servicing. He told us that we should get AMC done for which we paid ~4K. He said there is a problem with Shock absorber and asked us to pay INR 2000 in cash to get the replacement part. He said he will come next day but he has not come back even when it is one month gone. We tried to connect with IFB customer care but they send different technician who all say different things and ask for more money.

Desired solution: We want our money for AMC back as it was sold to us giving incorrect information and money for shock absorber back as well as the same is not given to us

My complaint id[protected] is pending for more than 15 days.There was no response
My ifb front load washing machine is under repair.The service person has taken
the tub alongwith drum for replacement
but no fruitful action from their end.
I repeatedly sent email regarding service but all my attempts are in vain.
Every time they reply that my repair will be attented but till date no action.
Kindly do the needful

I Nilesh Diwan as customer, I already complained raised on Dated 16 July 18 but after two days I am on waiting to solve my problem about new washing machine.

Hear I want to say your service is to much pathetic no one can to take initially handle to solve the technical washing machine problem and also eresponsible person of branch service center & can't to handle this with in the 24 hours services which is your promised.

- Product name : AW60-205T (AMC bill attached)
- Product under AMC-(Through saravana enterprises-Walaja Tk)
- Name of customer - Sharada / Subramanian
- Address : 4, Muruga reddy street, Sholinghur, Vellore-631102
- Mobile : [protected] / [protected]
- E-mail : [protected]@gmail.com

Issue : Heavy loud sound while dryer run. Not able to hear.

1st Complained date : 19.06.18(approx. date)- They attended and told clutch failure we will return with part. After they will not come till date. And they cancelled our complaint too.
In between we called them many times but no response.

2nd complained date : 03.07.18 - (Ticket no-[protected]) Complaint not attended still.
And they cancelled the complaint. Reason was call not attended(received from sms).
But we never receive calls from them. Even we called them but no response.

3rd complaint date : 08.07.18 (Ticket no-[protected]). It also cancelled by them with fake reason. We replied NO with your message.
After i complained every two days once to IFB CC. They given 3 level numbers

1. Saravan enterprise number ([protected] / [protected]) - (Worst response in my life history but they have my AMC money.)
2. Service manager prabhakaran/sanjay - They first attended call and given commitment but they failed.
After, he also did not pick the call till date.

After every two days once i called to IFB CC. They given daily commitment, But it will happened from IFB side. We lose hope from IFB CC.
I never expected this kind service from IFB.
One month we are working in machine with heavy sound. I really lost my peaceful mind with complaining to IFB CC.

We paid AMC amount but you dont want to service your customer.

I am requesting you to clear the complaint otherwise let us go out from your AMC services and return our AMC money.

We paid for no service.

Thanks in advance
Your customer
J.Subramanian

I have raised same complaint multiple times for 23l convection micro oven, but every time I am receiving messages stating “ticket is pending due to customer not contactable”. I have attached the images of the messages I am receiving. This is pure harassment, I have been using the same number every day, how can this be not contactable? Also I have provided an alternative contact number, I have not received a single call on that number too. Is this how you treat your customers? This is very disgusting please solve the matter ASAP

Sir, I have taken an AMC for one year of my Senator Washing Machine 6 KGs AMC on 03 Jan 2018 having customer code [protected] with receipt voucher No 191700 under the name of Col S Srinivasulu, Principal Residence, BGS School, Barnala Punjab, 148101 and registered mobile number [protected] and mail id [protected]@yahoo.com. I have lodged a complaint with IFB service for repairs since the machine was not working with IFB service ticket No [protected]. Despite speaking to their service engineer and Area service Mananger for the last four months my machine has been repaired. Both the service engineer and Area service engineer IFB has been assuring me the repairs will be done today and have not attended to me giving frivolous reasons. I have been lodging complaints with their toll free number[protected] for help but so far no action has been initiated. This is case of customer harassment and may I request your indulgence on this issue.

My IFB washing machine (under warranty period ) broke down.

The service rep. replaced below parts as he claimed were faulty:

A) 2 Load sensor rods : charged me Rs. 1750/- (earlier quoted as Rs.4400/- was reduced as I complained).He carried back the pieces – not even sure how he could infer that they were bad as the belt was broken.
The machine vibrates even now
belt - charged Rs 850/-
The motor pump plastic part was replaced for free.
The services person carried back the motor, the belt as well as both sensors
Is this in order ? are not all the parts replaced free ? How do I know whether the Sensors were really bad.
would request IFB to please confirm
My model ; ELENA Steam, Sr.No.[protected]

Hello, I had an issue with my Ifb washing machine senorita vx 6.5 kgs. The person who came for repair said that the new one costs 8000 and to repair he asked 4000. What ridiculous pricing is this? What is the cost of the new pcb board or repairing it. In a complaint filed by someone I saw that the charges asked by your service man was 5500. Which was also on the higher side. Mine asked for 8000. This was the first time I had to call the repair man and I am really paranoid.

- Product name : AW60-205T (AMC bill attached)
- Product under AMC-(Through saravana enterprises-Walaja Tk)
- Name of customer - Sharada / Subramanian
- Address : 4, Muruga reddy street, Sholinghur, Vellore-631102
- Mobile : [protected] / [protected]
- E-mail : [protected]@gmail.com

Issue : Heavy loud sound while dryer run. Not able to hear.

1st Complained date : 19.06.18(approx. date)- They attended and told clutch failure we will return with part. After they will not come till date. And they cancelled our complaint too.
In between we called them many times but no response.

2nd complained date : 03.07.18 - (Ticket no-[protected]) Complaint not attended still.
And they cancelled the complaint. Reason was call not attended(received from sms).
But we never receive calls from them. Even we called them but no response.

3rd complaint date : 08.07.18 (Ticket no-[protected]). It also cancelled by them with fake reason. We replied NO with your message.
After i complained every two days once to IFB CC. They given 3 level numbers

1. Saravan enterprise number ([protected] / [protected]) - (Worst response in my life history but they have my AMC money.)
2. Service manager prabhakaran/sanjay - They first attended call and given commitment but they failed.
After, he also did not pick the call till date.

After every two days once i called to IFB CC. They given daily commitment, But it will happened from IFB side. We lose hope from IFB CC.
I never expected this kind service from IFB.
One month we are working in machine with heavy sound. I really lost my peaceful mind with complaining to IFB CC.

We paid AMC amount but you dont want to service your customer.

I am requesting you to clear the complaint otherwise let us go out from your AMC services and return our AMC money.

We paid for no service.

Thanks in advance
Your customer
J.Subramanian

I booked Serena Aqua SX (7 Kg ) washing machine with M/S Vijay Sales, Tip Top plaza, Thane (W) on 12th July 2018. The tax Invoice no: V.no: 190-R-SI 35068. Dt:[protected].
The machine was delivered on 13th July 2018.
I got message from IFB on 14th July 2018, stating the the ticket no is [protected] and company representative will visit shortly for installation, but nobody turned up.
I spoke with IFB's Customer care on 15th July 2018, for speedy installation.
On 16th July 2018, i received message from IFB, stating that the my Ticket no:[protected] is assigned to IFB service technician, who will contact me shortly, but neither i got any call nor anybody turned up for installation.
Today evening, again i spoke with IFB customer care representative, who gave me Branch Manager Mr. Joshi's Cell no:[protected], and landline no:[protected]/81.
Even after several attempts to connect with Mr. Joshi, he neither picked up any call, nor revert back.
Meantime, i contacted thrice to M/S Vijay Sales customer care representative for support, but found very poor response / coordination from their end, as well.
The conclusion is, after 4 days of delivery, the machine is useless for me, because o[censored]nprofessional approach from IFB as well as from M/S Vijay Sales. which is not expected from such reputed companies.
Pls. do the needful and revert.
Regards,
Ganesh Divekar
[protected]

Dear IFB team,

I have problem with our IFB 6.5 kg Fully Automatic Top Loading Washing Machine (TL- RDW Aqua)PCB board.I reached your customer care for service and he told i have to pay 4500(and 600 for service charge Extra) in advance for spare part .He is not assuring me the date when he is able to get that spare part and also he is not willing to order spare part in advance without paying money upfront.Could you please let us know the actual price and turnaround time to get spare part and fixing the issue.

I had purchased a washing Machine of IFB brand(Elite Aqua Sx) from one of its dealer in Bhubaneswar(M/s Raj Electronics) on 14.05.2017.
From that day none of the service personnel has attended the M/c although it should be done at least 2 time a year.

To my utter surprise, even I had received a SMS few days back, they have attended one service, although none of them has even come once to my house after installation. It is simply ridiculous.
Today I had telhones to one of its toll free no to book my service. From the conversation I learnt that, IFB sends its service personnel only when it is asked for even it is in gurrantee period. But as on date all companies do their free preventive maintenance of their own during free service period.
BK Mallick

Dear Sir,

I am very disappointed with the ifb customer care and ifb post sales services. It's of no use and
do not understand anything. I had told that the IFB technician visited 5 time to my house but problem is not resolved and it is still a faulty products. I have already wasted more than 10, days man hrs for waiting the
technician and talking to you customer care and all are useless. This product was faulty from day one itself and it should be replaced but all your technicians trying to repair. Do you want me to keep calling and wasting my time for it? Is this you want to increase customer base? This was my first product from ifb and I am very disappointed. Why should I pay for the product which I can not use. This could have also blasted and could have caused damage to my home or my spouse.

Do you want me to pay for the useless products? How you want me to trust ifb?

This is a faulty product and I want either replacement
or refund.

Thanks,
Sachin Patidar

We had purchased a new IFB air conditioner from Bhagwati Enterprises Amritsar couple of months ago. It was working satisfactorily until two days back moisture started collecting on its surface. Please send any technician to resolve the matter by the earliest. I am also sending some pictures of the air conditioner as a proof. It is requested to fix the problem as soon as possible for it is practically very difficult to stay without ac in the hot and humid summers.

Hi,

Bought a new Microwave oven one week back. The executive came for the demo after 1 week. After coming he said, the machine should be fixed for AH port but we did not hv one. He orally went through the options available in the microwave. He was not very sure of all the features and asked me to check in youtube. He said he will get the AH adapert and give the demo but never turned up. After repeated calls also he is not coming. Very unhappy with the service. Hope you will take action on this and send the executive ASAP

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