IFB Industries Complaints & Reviews

My washing machine is not working properly from last two weeks. We had called ifb agent and he visited here and changed one pipe. But the problem still persist. And we were calling the same person, but he is not responding at all. Kindly send somebody to repair it as soon as possible

Further to my previous complaints dated 02 august 2018, 27 april 2018 and 25 april 2018 regarding ifb washing machine, the problem is still not solved.

There is wrong practice by ifb industries ltd that, states in this forum, the complaints have been resolved which is misleading.

If they have minimum manners they would say that which way it was resolved this issue in this same platform. How much was given the compensation?

What type of company is this?
What type of customer service is this?

Currently the washing machine was dismantled by ifb technician and kept outside as he has agreed that the machine has serious problems.

This is clearly a breach of common customer right and note we called you people over 200 (Two hundred) time to resolve this issue but there was no proper response from your side.

I copy the same complaint and highlight below.

I purchased a new ifb 6 kg fully-automatic front loading washing machine eva aqua sx ldt from your dealer home shoppe, uzhavoor, kerala, dated 22/12/2017.

The machine had some problems when the dealer brought to my house and was reported immediately at ifb service center (Gbg technologies, pala) pala, kottayam. Kerala. After repeated telephonic calls, a technician came and replaced the hose and water filter somewhere in january 2018. We only started to use this machine since february 2018 as the machine was faulty and we hardly used this machine five or six time since we bought it.

After repeated complaints we made, a technician came from pala office found the problem and replaced the motherboard and motor on 24/03/2018.

Later, the technician came and replaced pressure clamp (Replaced on 26th april).
After a numerous attempts by ifb technicians using trial and error method, they realized that the machine had serious problems and replaced a secondhand washing machine dated on 28 may 2018, which has the same problem.

Currently the machine was dismantled and kept aside by ifb technicians as it is not functioning when we load three or four kg dress and getting error message.

Date of purchase : 22/12/2017
Model: eva aqua sx ldt
Sr no:[protected]

I request to get the full refund including purchase value, interest on principal, other financial and allied loss.

Jijo sebastian

I had purchased ifb washing machine senorita sx 1000 rpm in 2010 and i am one of your esteemed customer. The spinning wheel of washing machine gave trouble. I reported at your service centre (Ticket no.[protected], 12th july 2018). One person by name mr. Basha, m/s. Syse, authorised service centre, guntur has visited my house and informed that mother board is not working. He collected rs.600/- for attending my house towards visiting charges. Then one mr. Venkateswara rao attended the repair work and he informed that the existing mother board is not under warranty and has to be replaced with new one. He charged rs.2, 400/- for new mother board. But the spinning wheel not worked. Then he has given direct connection and the machine started.
As observed from the above, it is crystal clear that there is no fault in mother board and need not be replaced.
Further this is to inform that though i have requested him not to take away my old mother board. He has taken my old mother board. This is nothing but high handed behaviour on his part. This sort of service agency will bring bad name to ifb. Further on enquiry with your service centre, they have informed that for first visit they have to collect rs, 240/- only but mr. Basha collected rs.600/- from me.
I request you to kindly instruct m/s. Syse, authorised service centre, ngo's colony to handover my old mother board. I also request you to see that such type of persons/firms having malafide intention should not be entertained by your esteemed firm. Please do the needful.
B. Ramanaiah
Mobile no.[protected].
Mail id: [protected]@gmail.com

My washing machine was showing door open error, i called ifb customer support and logged a ticket on 27/7/2018, a technician came next day and told me that some parts need to be replaced to get the issue fixed. It’s been a more than a week and i haven’t received any respons from engineer and also don’t know if parts are received or not. I called up he service incharge and he told me that we will fix the issue when we receive the part and there is no expected date of receiving the parts. This is very poor service.

I have recently purchased a washing machine of IFB nearby two months ago from Sanket India Junagadh. there is two years of warranty.
Now, just within two months it is not functioning well.
I have complained by numerous phone calls in the company, still they are not taking any actions and not giving response in time.
Same problem occurred second time during the week.

I wish to change the machine, kindly do some for me..

Pathetic Customer service experience. It has been 5 days since I raised a request for repair of my washing machine. Neither the service centre nor the customer service desk seem to be bothered.
IFB Washing machines are costlier but their after sales service and customer support is very very poor. Do not recommend this product at all.

We got a call from ifb customer care saying that there a free service check up.
So we asked them to come.
After check up, he said some bearing has to be replaced and additives were not taking and those have to be fixed.

We accepted for that and he charged 2000 for that.
After service, washing machine has become more worst. It is giving some wierd sounds. Looks like some parts are not properly fitted.

My reg mob no is [protected]
I registered my compliant on july 31 because there was some technical problems in machine. From on that day onwards i am waiting for the technician till now technical team doesn't contact me and service incharge also not speaking properly to customer. L just call customer service regarding this compliant but till i didn't get any response.
Note:this is the way to respond the customers. I just irritated with ur services.
From 4 days onwards i am facing the problems with ur services. And my appeal to ur head please take an immediate action other wise no one will believe in ur company..

We Had a IFB washing Top load 7kg which is purchased on Dec 2017 .

From June 2018 we are reporting an issue water entering into drum are flowing out from outlet which is leading Drum not to get filed.

Complaint Raised on 22nd July till now issue is not resolved neither a techinicain attends the call . and closes ticket before it gets resolved.

It is the worst customer service i would say, the service providers not doing their job properly and ifb does not have any control on them. My issue is running for last six months i have raised multiple cases, multiple calls but no use. I totally frustrated and came here to register a complaint. If ifb can not fix the washing machine issue why they have customer support? What is the escalation matrix in ifb, why no body is taking serious action as the issue is still not resolved.

My ticket no still open with ifb is [protected]

Dear Sir/Ma'am, We are the owners of a Front Loading Washing Machine of Model NUMBER SX 6 OF 2008 vintage . We paid an amount for the AMC of the same for two years as per the receipt for the same (Picture Attached ) . Now since last twenty days the machine is making loud noises and despite out having repeatedly contacted the local IFB repair people and the toll free number no action has been taken . causing us avoidable discomfort .
In addition we made the mistake of buying your Dish Washer from IFB for which we are dependent on IFB Company to supply us with detergent, salt and some liquid additive which has also not been supplied for last one month despite repeated request to IFB local agancy and IFB Technician responsible for the same byt the name of Somya .Our address is HIG 16 BDA Duplex Housing colony Pokhariput Bhubaneswar Odisha .751020

I am writing today to complain of the poor service. It had been more than 72 hrs.. Yet not i get service... No perfect timings of servise.. I am tired of calling customer care... They people making exuces to avoid services... I am most annoyed that i wasted a morning. I trust this is not the way that awful company wishes to conduct business with valued customers.

I purchased a new ifb 6 kg fully-automatic front loading washing machine eva aqua sx ldt from your dealer home shoppe, uzhavoor, kerala, dated 22/12/2017.

The machine had some problems when the dealer brought to my house and was reported immediately at ifb service center (Gbg technologies, pala) pala, kottayam. Kerala. After repeated telephonic calls, a technician came and replaced the hose and water filter somewhere in january 2018. We only started to use this machine since february 2018 as the machine was faulty and we hardly used this machine five or six time since we bought it.

After repeated complaints we made, a technician came from pala office found the problem and replaced the motherboard and motor on 24/03/2018.

Later, the technician came and replaced pressure clamp (Replaced on 26th april).
After a numerous attempts by ifb technicians using trial and error method, they realized that the machine had serious problems and replaced a secondhand washing machine dated on 28 may 2018, which has the same problem.
Currently the machine is not dismantled and kept aside by ifb technicians as it is not functioning when we load three or four kg dress and getting error message.

Date of purchase : 22/12/2017
Model: eva aqua sx ldt
Sr no:[protected]

I request to get the full refund including purchase value, interest on principal, any other financial and allied loss.

Jijo sebastian
Kottayam, kerala

I have shifted from lucknow to mumbai. When the machine was packed from lucknow the company claimed that there will be one time charge that will be levied and on installation on mumbai i wont be charged as it has been covered. I have the receipt with me of ₹590. The authorised service centre seems to claim otherwise and is asking for additional charges on installation. Please help! The issue is not about money but about what was informed and what is being done. The customer should be informed about everything... There has to be a clarity. If terms and conditions change how can be a customer be aware of the fact. It should have been made clear at the time of packing only!!!

I had purchased 2 years AMC for Rs 7246 for the period 21/07/2016 to 20/07/2018 (AMC No.[protected].

Before the above AMC was over, the service centre people scheduled a call to visit to check if I would like to purchase a AMC when I mentioned that I was interested. They scheduled a visit before my AMC, however they didn't turn up.

I called up the concerned service centre number but they never pick up calls. Now they are asking for service charge for visit before a new AMC can be made.

Why is IFB trying to penalise a customer for their own service people not honouring appointments and causing mental harassment? Also is IFB not responsible for making one last visit before the current AMC service ends?

I had a pcb of my frontload washing machine replaced in april 2018 after paying rs 4, 000 to ifb service man and have a bill for that. Within 3 months, the same problem has occurred and he is again suggesting to change the pcb for which another rs 4, 000 shall be charged. How can the company not own up for its spares for a period of atleast 1 year. Consumers are ending up paying a premiium for approaching the company authorised service men but the components and service is still below par.

Dear sir
I purchased a washing machine in October 2017. From last 15 days it was not working. I complained to customer care about the problem. The person who visited to fix the problem told that a part needs to be changed and he will change it in 1-2 days. However he didn't come even after 4-5 days. I again complained to the customer care and They said they would send someone to do it. Now after 10 days nobody has come. I am highly disappointed with the service...

My IFB Digital 6kg machine about 12 years old stopped working suddenly. Service centre advised to replace the front panel which is not available with them. No action being taken on repeated complaint registration with customer care. Service centre admitted that panel not available with them as such can not be repaired. Machine lying unserviceable for about one and a half month. Find a solution to repair/replace the machine as early as possible.
Last complaint Tkt No.[protected].

First complaint date. 14 june 18
Last complaint date. 06 july 18

Dear sir
I purchased a washing machine in october 2017. From last 15 days it was not working. I complained to customer care about the problem. The person who visited to fix the problem told that a part needs to be changed and he will change it in 1-2 days. However he didn't come even after 4-5 days. I again complained to the customer care and they said they would send someone to do it. Now after 5-6 days nobody has come. I am highly disappointed with the service.

Hi ifb team,

We have cover type dishwasher machine not working, please check and rectify the issues on priority basis. And also we have amc from sep'17 to aug'18. But yet to start the service for every quarter pm activity still now. Please should be complete the work on priority basis. Other wise it will be take legal action on this.

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