IFB Industries Complaints & Reviews

Hi,

I purchased washing machine (Model - senator aqua sx - 8kg) on 26-may. On 28th may one service engineer gave a demo on that machine. During the demo, he handled the machine so roughly. I am facing 2 problems now.

1. After the demo we thought o[censored]sing the machine and found that in the back side of the machine, a nob with a screw was broken which is connecting the body with the top cover. We registered a complaint immediately, they said it will be replaced, until today (15-june) it is not replaced. I was following up this for past two week with the local service centre. But, they are saying spare part got approved, it is on the way, they are saying this same thing for the past two weeks.

2. We didn't use the washing machine until yesterday, we were waiting for replacement of top cover. We fed up with the service, so we thought o[censored]sing the machine, we switched on machine, after 5 mintues, there was water leaking from the bottom. So, we stopped using the machine and yesterday night we registered a complaint.

These problems are all because of that service engineer who came for the demo.

I don, t want the top cover to be replace, just replace the washing machine (Purchased the new machine worth of 35k, but not even used for one time).

Take action on this and replace a new machine, i will post this on all the social media, i got frustrated - bought your product by giving my hard earned money, but i still cannot use that. I will send a mail to your customer care email id.

Dear sir, i am so dissappointed about your service in srikakulam, srikakulam dist andhrapradesh. I visited local srikakulam office and given a complaint about my ifb washing machine, washing machine was not working from few days, it was loading water and not running further, local office were least bothered about the complaint after informing them several times. Still my warranty vaild up to 13.06.2019. I hope ifb will take an action and improve the coustermer services. Thank you.

Ifb company provides amc for their products but their service center not listen them and customer feels cheated fimself. I have serena sx front loaded washing machine in etah up. I took amc for this now it has problem and i have complained many time in ifb company and talked their executive they ensure me but result is zero. Nobody came to solve last 3 month company or service center making fool. I have proof of amc letter washing machine is necessary equipment in daily life. I have complained no. [protected]. I have shocked that if b type company give fase facility on the name on amc service they only want fees but not provide proper service and not take action agains of their service center

Ticket Complaint number of IFB washing machine which IFB customer Care provided is: [protected].

I purchased IFB Elena Aqua SX 6Kg 1000RPM; on 4th June 2018, and on 5th June 2018 the request for installation is been made and on 6th June 2018 at evening hrs one Technician (his mobile number is +91 [protected]), I asked him to fix the pipe to the common bathroom tap & he said it cant be done & he said he would give the connection through the wash basin water pipe connection to the washing machine, he said it would cost me Rs680/- extra and cannot provide bill towards it when i asked him for the bill..for small metal pipes and installation he charged me and the fitting which has been done by him was not even proper and the next day i noticed the water dripping from the fitting he has done. So i called up my apartment plumber and got the pipe fitting done on the next following day ie. on 7th June 2018.

Here comes the real problem with the washing machine: Yesterday i.e on 12th June 2018, I poured the IFB essentials liquid at around 8.30am into the slot provided and put cotton bedsheets for wash as the Technician didn't given me a proper demo how to operate the system on the installation day...The power is coming only at the main start button and the washing machine was in 6hrs delay start option & I thought the machine might start by itself and waited until 2:08pm and called up to IFB customer care centre to raise a request related to the problem I been facing and machine was not starting as I was also concerned about the Detergent liquid the poured into the machine as it gets dried up and might cause some other problem. The customer care executive promised me that he would arrange the technician and the problem would be resolved with in 24hrs. He also provided me the area technician contact number (which is +91 [protected]) to contact from my end too and which i did called him up and explained him the whole problem and he said today i.e 13th June 2018 he would send the technician get it done and he himself calls me up this afternoon at 12.12pm (13th June 2018) and informed me that he is sending the technician by 5pm and no body turned up. I kept trying to call him up and at first his number comes engage and later not reachable.

So, i contacted back to IFB customer care again 5.55pm and they provide me a lady incharge number (Miss Keerthana, the number is[protected], the number is not in use) and I call back to IFB customer care again at 6.35pm and the executive provides me the area branch head's mobile number and with his name (Mr.Dharmaraj and his mobile number is +91 [protected]) and when I tried calling him up his mobile was in engage and he didn't even tried to call back and check up by calling back to my mobile number when my calls been in call waiting, so I informed my husband to contact Mr.DharmaRaj and luckily the call got connected and my husband spoke with him explaining the problem and he provided a number who would do the service of the area we are residing and his name is Mr.Dattagiri (his mobile number which we received was +91 [protected]), I contacted this number and the calls are not getting connected.

Now who is gonna take care of my problem if they are not responding and sending the technicians on time and in-fact the request taken on 5th June 2018 for installation they closed it today and it's been confirmed by one of the customer care executive on call i made at 6.35pm. Isn't strange that after a 6working (i.e today 13th June 2018) days of installation the technician updates the installation and demo is done in they system!!!

It is very shame to say that IFB like companies are engaging such an irresponsible useless Technicians & Staff who are not efficient to deal with customers to resolve the customer complaints and not taking the customers complaints seriously at all..

I am attaching all the relevant screenshots of calls made to the mentioned mobile numbers and also to iFB customer care to my complaint.

I hope the consumer complaints division takes my complaint seriously and try to resolve the problem from they end as earliest as possible.

Note: My request is all about due to detergent liquid poured into washing machine and if it leads to another problem to the washing machine means I cannot afford anymore money as already spent lot of money out of my budget to purchase the washing machine in the first place.

I am so dissappointed about your service in mongam, malappuram dist kerala. They are not interested to replace as they saying reason expert technician not available at present, so need to wait for few days. So bad to hear such a reason from reputed company like ifb. I am so upset about your service. My registered mobile no is [protected]. Pls contact to my personal no. [protected].
Abduraheem
Greenview
Chemmad
Malappuram
Kerala

Today we got sound from our 6kg washing machine during long spin dryer, we called to customer care for service, service engineer visited and without opened machine he said drum got brocken by listen the sound, we told him to repair it when he oppened the drum we saw drum is not brocken techinician argued that it will brocked after some time there is actully small hole in back housing of drum holder, it is a tri shape drum holder,
He drum cost is 3000 and then he said bearing will also changed it also has problem, now we got there is problem only in bearing not in drum but he wants to changed that also on high cost of 5750 all including drum bearing and seal rubber,
Problem is ifb does not have there own service centre and they are third party support they just charged for any of part for increasing service cost to customer,
Very big problem with such a good brand name like ifb, we are helpless we have to listen that technician, if we do not change the drum and only changed the bearing he he will charge again for bearing if drum brocken after some time, mean he just want to us in fear that, if you will not changed the drum he will not do his work well, with no hope we said changed all drum bearing and seal in cost of 5700, what we do we have no other choice, while there is a chance that machine will work fine if only changed the bearing, but he refused and said it will not work, we have handover the our non brocken drum to him for changing it.
Vary bad method of thefting customer money, cheap service methods.

This is to bring to your notice that the if service in the sub Urban region is extremely poor.i had raised a Complaint almost ten days ago and till now no one has turned up.moreover the response to the coustmer on phone is very bad, inspite of having called repeatedly they don't respond.please look into this matter at the earliest possible.the company hasn't provided any contact information for small towns .they don't respond and show a very careless attitude

1.5 ton invertor Ac i purchased takes 1 hour to cool a very small room of 80 sq. f and the feature that they mentioned are not there. it is my first ifb product and i am frustrated with the company also no response from ifb helpdesk. fraud company. in menu of ifb it shows that it hase 360 coverage and eco system but actually it's not...

We had purchase a microwave couple of years ago. Couple of days ago whenever we turned on the microwave, it used to trip the main power supply. I had contacted the service desk who in turn connected me with a local authorized service center[protected] who informed me that service charge would be rs 350.

Their technicians visited our place on sunday and got the microwave working, without tripping the mains. After the service was done, he asked for rs 1850 claiming that he had replaced capacitor and diode. When asked for the old parts he was not able to give the diode saying that he misplaced the same in his bag. After having a discussion, he settled for rs 1550 without giving the receipt.

My complaints are
1. Why did the technician charge for the diode which was not replaced.
2. The capacitor that was replaced seams very old.in fact the damaged one look newer than the one that is currently placed in the microwave
3. Why receipts are not given. The technician said that they are not authorized to give the same.
4. I think i am overly charged for the capacitor (Rs 1200 + 350 service charge)

Please kindly go through complaint ticket no. [protected].
Sir i had lodged a complaint before your service centre at kollam-kerala state on 01.06.2018. Two days after the technician came and after checking the machine informed me that the hose is to be replaced. He contacted the service centre and checked whether hose is available. On confirming the availability of spare he assured that he will come for replacing it on the next day. So i waited him on the next whole day. But he dos'nt visited my house. Again i contacted with service centre. Then they told me that the technician will come on the next day. The next day also i waited him, but the result was same. This continued many times. I and my spouse are employees. Our house will be locked during the day time on all working days. On believing the words of the service persons we had taken leave on four days and waited them. At last i directly approached the service centre. It is very shame to say that ifb like companies are engaging such an irresponsible useless persons to deal with customers. The lady present there at reception counter even used abuse language with me. When i called the technician he disclosed to me that the said lady directed him to attend my case only after attending all other complaints. I had recorded all these conversations in my phone. It is very shame to say that ifb is not caring their customer even after 16 days.
Please take necessary actions and inform me without delay.
Thanking you
A. Abdul khalam
Mob.[protected]
Email: [protected]@gmail.com

I have a front load washing machine of ifb make. I have lodged a service request on 24.05.2018 to the company vide ticket no. [protected] for servicing of the machine. The company technician visited my place in reasonable time and he diagnosed the issue also. He told me that the hinge of the machine door was broken and same shall be replaced with new one. Since he was not having necessary spares with him, he promised me to come next day with the necessary spare. However, he has not come back till today (12.06.2018). We have called the customer care of ifb many times in between for expediting the repair but nothing has happened till date. My machine is down from almost one month now and the company is not at all concerned about it.

Dear sir/madam,

Recently i have changed cylinder in my washing machine by technician came from the following address
27, near canara bank,
Chinna kanmai street,
Madurai,
Tamil nadu 625002.
But the technician did not fit properly and noise id coming during work. Therefore, please to do the needful. My opinion is about technicians of ifb service centres are very bad service but they are collecting rs. 500/- as service charge without bill.

I contacted on tollfree no for the repair of ifb washing machine senorita acq sx 6.5 1000 rpm on 10.06.2018 in the morning. I was given the mobile no. Of local representative mr wasim to contact him. Since yesterday no body has reported to attend the machine. I have contacted mr wasim several time but under some pretex he assured but so far nobody has reported to attend the machine.

Opshakywar

Our washing machine was not in use for 17 months as house was unoccupied. I had to urgently call the franchise of ifb in kandivili mumbai on 9th june 2018 and i did so using their landline number that i had instead of routing the call through the ifb call centre. The urgent need was felt during the cleaning of the house for it to be occupied again. My wife is a cancer patient and was moving back to our mumbai house and this was conveyed to the franchise (Ph no.[protected]. The technician came and has quoted around rs 5000 including visit charge saying that the drum has to be changed. The machine is working but only making some slight noise. We tried to tell him that a drum by itself does not require a change for the type of complaint we have lodged and that it should be something to do with the bearings or bushings. However due to our immediate need we have paid him an advance to carry out the job. On reflection, i am writing this in the hope that ifb will intervene and stop this looting even in a cancer patient case. Ifb may contact me directly on my email [protected]@gmail.com
Sincerely
Tony

I bought ifb washing machine 4 years before. Still my free service not attended by any of your service engineer. I tried many times through customer care phone numbers, but nobody not properly responding my phone calls and still date no one not attending regarding the above mentioned.

I am totally unsatisfied with your service. Now my machine condition was too bad. Kindly revert back immediately for the free service.

My ifb id - +[protected]
My address -
Mr. Bala
No:6, anna nagar (Near aps nagar)
Teresapuram pondur (Po) sriperampudur (Tk) kanchipuram (Dt) 602105
Mob number - +[protected]

I register complaint against microwave in ifb service centre. Technician comes and said 3 parts are damaged n expense will be 6000 then amc can be of rs 2124. N u will complain after 20 days again then part will be change. I complained again after 15 days and a another technician come and said just fuse is damaged and its cost of just 25. Means i have to pay 2124 without any reason. How can we believe in ifb. Ifb must take action against this and refund the charges 2124.

Ifb washing machine senator 6kg is not working. Drum is not rotating. So washing is not carried out. Water is filling in the drum and drains out automatically, when the knob reaches in position. Incoming water source is clear. Water filter cleaned. Electric connection is in order. Motor is working but the drum is not at all rotating. Contacted alwaye office, they suggested to book complaint. Tried by phone, but not through.

Dear sir,
My washing machine have leakage problem. I complained your custmer care and your service person mr. Sameer reached my home. After inspection he asked for an expenses of 4000/- and it wii be ok. I gave clearences and he came next day and repair it. I paid a bill of 5260/- and he suggested to check the machine next day and gave his mobile no. For any problem. Next day i checked the machine, it is having same problem and mr. Sameer is not responding to my call. Please take it on urgent basis.

Sunil dwivedi
[protected]

The technician attended my complaint no.[protected] has behaved very rudely and misguided us and at present machine is not working. Further advised me to purchase a unwanted spare for tsp fitting. Kindly take necessary action on the technician and ensure such mistakes do not creep in future. I am customer of ifb for past 18 yrs.
Regards
Ps reddy
Chief manager
Vijaya bank

During warrany period pcb board has been changed five times. But problem not rectified till date. Now asking for amc for their own inefficiency. Cud not resolve the problem first it shud be resolved at ur end. Now warranty getting over on 6th june 2018 n no action has been taken.in case pcb goes off again u expect me to pay 4500 every time.
Many reminders many calls but no action. Engineer never bothers. He simply chang pcb but root cause not corrected. Either chang my machine or extend warrany n rectify the cause. Customer canot be cheated like this.