IFB Industries Complaints & Reviews

Dear sir

This is to inform that, i have purschased an ifb make 2 ton spilt ac vide model no. Iafs24xa3t4c on 29th may, 2018 from flipkart. (Invoice atatched). Now after couple of days from installation on 6th june, 2018, the backlight of the remote stopped working and without those backlight, the remote is very to operate.

Accordingly, i raised a complaint to flipkart and flipkart after contacting their seller offered me three options.
1. Seller will fully take away the ac unit along with remote and price paid by me shall be refunded by seller.
2. Since, it comes under the manufacturing warranty of ifb, kindly raise a compalin to ifb for repair or replace.
3. Purchase from flipkart by cash.

Now, since for the mere defect in remote, i found replacing the whole unit was illogical and again since, remote is covered under warranty, it should be taken care by seller or manufacturer. So, i opted for making a compalin in ifb customer care after couple of days (Tentatively on 13th june, 2018). Customer care in turn puts their hands up and gave me a contact no of guwahati ifb service people's no. After calling their office, i have been again redirected with a new no of mr. Ankesh kumar (Mob:[protected]), who claimed himself as service head of ifb.

After listening my situation, he assured me that, it will be replaced within a couple of days. After a couple days while contacting he said that, it will be replaced by flipkart and they are not liable to replace the same (Although it is under wararnty). Again i tried to make him understand the options given by flipkart to me, which is totally irrational as well as illogical. Then he assured me that it will be replaced by tomorrow.

But, unfortunately that "tomorrow never came" till date. Every time while contacting him, he repeats the same motherhood statement again and again and from yesterday he had stopped receiving my phone.

In this situation, i am finding myself in totally dark and really repenting on beleiving ifb nad flipkart and wasting my hard earned money.

In view of the above, requesting your intervention in this matter and for a early resolve of the same.

1st the technician came for servicing he told u need to change vaule when i registerd complain fr changing vaule, the other technician came he is like the vaule is ok, as my machine is in warranty the technician refused to change and the head person name nilesh patel giving me a condition to change a vaule as my machine is in warranty and giving me examples n refused to change the vaule he is saying we dnt change the parts if they are ok bt his technician only told me u need to change the vaule.. worst company totatly nt worth to buy machine ifb worst service when my machine is in warranty they dnt change any parts if the parts are nt ok.

We have ordered a 6.5 kg top loaded washing machine during the time of delivery the people who came for delivery had stolen the mobile from the home. Ifb is responsible for this act we allowed them in the name o[censored]r company but this shows the level of protection and security o[censored]r company and about your background check on employee.
Machine type: tl - ssdr 6.5kg aqua
Bar code for delivery :[protected]

I purchased Ifb washing machine senorita dx 5.5kg, I called local Ifb customer care([protected]/[protected])panipat, Haeyana. He sent us a technician, He changed some parts, its PCB was not working, He said that PCB has also to be changed, He said that the PCB cost rupees 3250/-, I asked him to repair PCB but he said that PCB has to change. My question is that how costly the PCB is? Can it not be repair?. When I showed faulty PCB to other technician, he said that only capacitor will be changed.Why ifb spare parts costly, I think technicians are taking much money than its actual cost. To my regarding one could see them. I am sending the cost of spare part which I have changed. PCB - Rs 3250, Farting Rs1120, weight Rs 980, R sleeve Rs. 1515, Door handle Rs 570,

Hello officials,

I have launched complaint no:[protected] with ifb on 27th of june and have not heard from them until now. I am already covered under amc and suspect this is the reason for delay in attending this complaint. I am totally unhappy with the service ifb is doing. Could you please look into this at the earliest. My registered no: [protected].

This is a complaint about the product convection microwave oven model number -20sc2

Customer - arpita nath
Phone number -[protected]
Address - shrachi village, madhyamgram

This device was purchased 6months ago and it went down and stopped working for 7times this till date, many a time when the executive of ifb has come to repair it never shown the device working even for at least a day, this is the final time i am complaining about the device before i go ahead and file a complaint to consumer forum, so i want my device to be replaced immediately withing 5days with a good and proper device orelse i will straight away go to consumer forum with the sales person who has been the fraud sale agent and the repair executives name and file a complaint and will make sure you people lose your job. Its a last warning i am giving you. Come and replace my device immediately.

I have raised ticket [protected] 0n 23rd june, 2018.11 am, saturday.
Technician visited on next monday
. Told that water pipe is leaking. He can set it with lickoplaster. I asked him for new one. I bought this 2 month back. He went, there is no response
Thursday i called, they told me, they sent sent a requisition. Thursday they get spare parts. So friday they will send technician. This is 30th june, 2018. Now they are saying they have to check thursday spare has came or not. When i asked them you told me u will send technician on friday. She is saying that spare came on friday. When i asked that you are saying two kind of words. She dropped the call. The person was monomita chakraborty. I dont know why ifb service is too poor and why they are not looking this at all, as there are so many
Market competitors. Being a working person it is not possible to call everyday. Even if they are not giving any update. I want to escalate this to higher management.

Sir
I have purchased this senator washing machine in july 2016 and my registered mobile number js [protected] from kandivali west in august 2017 almoat a year the panel was not working and j launch a complain after lot of drama and calling like so many times finally they changed and even that time lights were not working and the techinicain are so rude that we cant even tell them that lights are not working after 8 months again the panel is not working launch a complain that person changed and now the power button is so hard and when i told them that the button is hard they aren’t replying nor doing anything and same rudest person harshad who came to see the machine he is like sab thik hi hai aap aise hi complain mat karo this that and it was very rude
In like 2 years if i have to change the panel of the machine then whats the point in taking a machings from such a reputed company i took your machine above siemens i think my choice was wrong anyway please give me the solution regarding this asap otherwise i wont trust ifb at all and even will take support of media if possible to reach this word to most of the people
Thankyou
Kanan a bhayani

Ifb serena washing machine was purchased by me on 2nd may 2018 from nandilath g mart, kochi and the same was installed. The engineer also sold to us a stabilizer during installation. The machine has been sparingly used and from 10th june onwards fo a week the stabilizer started showing h1. I raised a complaint on 19 june at 9:46am and got the ticket number [protected]. Evening aroudn 4:26pm i got a message saying the ticket is pending "due to cusotmer appointment / reschedule". Post this i got a call on 22 june at about 11am and the lady handed over the call to an engineer, who asked me what is the issue! When i told him the stabilizer is showing h1, he immediately told me that the stabilizer was having an issue and he asked me to get it to the service centre. When i told him the machine is brand new not even a couple of month old, he said that the stabilizer is not warrantied so the same i should get. The ticket was closed by them with a comment "contract form not available/ produced". I raised a complaint again on 25th june 2018 with the shop from whom i bought the wm. I then got a call and the engineer came in the evening. Saw the stabillizer and said it was faulty but could not replace as the same is out of stock!!!. He told he will get within 2 days but there has been no response till date.

The engineer who installed the wm mobile number [protected]
The engineer who came on 25 june and told he will give the stabilizer in two days - mobile number [protected].

Will the faulty stabilizer be replaced with one good quality long lasting stabilizer and can this issue be resolved. I am disgruntled. This was the first ifb product i purchased and am regretting now.

I bought washing machine from ifb it's been less than 2yrs and it stop working every six months and i have to submit a complaint for the parts that gets spoiled. When u call the customer support they tell rep will come and visit ur and his charges to check is 700rs what is the point of buying ur product when it spoiled and i need to pay every time they come to see.

A product of washing machine purchased before 40 days but the same has not installed till date. After making approach with customer, technicians and senior designations only sympathy is being given to me. Tech visited many times but they have lack of knowledge about the installation and telling a lie i will do tomorrow or other will do sure. Now i m very upset and being decided to get fir and court case against the issue and also all who involved.

Sir,. Iam nataraju. M, residing at 14/1, 2nd cross, kalidasa road, vv mohalla, mysore i have purchased ifb washing machine from m/s mahaveer distributors, mysore vide bill no. Fin 1032 dt; 24/06/2018, model name is ifb tl sdg 8.0 aqua, this machine is delivered from above said distributor, it is very dirty, dust, oiled, greece, there is no guarantee card, user manual and accessories. I think it has been already used, please send new washing machine above said model as early as possible do the needful and oblige. Thank you

I bought IFB refrigerator with bottom freezer on 3rd August 2015, on 25th July 2017 we called IFB complaint section that refigerator is not working. So they sent one person who couldn't solve the problem but did some wrong connection and electricity of whole house went as it got tripped, he got scared and left. Next day another person came and said now the compressor has gone and needs replacement and he will call back. After few days he called back and said that parts are not available as refrigerator production is stopped and refund will be given as it is under warranty (2 years). Then the ordeal started of contacting the the repair and maintainance centre of North Goa the lady initially picked phone than stopped picking. When I called from other number she picked and said call Manager. Manager Mr Kunal Gupta picked phone and said refund will be given after deducting depreciation. But after that he is not picking phone. Last 1 year trying to contact him but of no avail.

We have purchased a fully automatic washing machine having model no tl-sdg9.5 kg aqua ifb wm from m/s vision marketing bathinda-151001 vide their invoice no 120 dated 22.05.2018. The supplied machine is defective one. We have lodged the 3-4 times complaint for the defective piece. Every time your service engineer visits and do the needful. One time he has replaced the shockers of the machine. But after 2-3 days when we wash the cloths again the machine goes out off order again. Our customer id is 17604626. You can check your record for the services provided by your engineer. The service engineer has repaired the machine many times, in less than month span. We have to take the services of engineers 3-4 times. So we think that the product supplied to us has many manufacturing defect. So we request you to replace the machine immediately, otherwise we will be forced to file the complaint in the consumer court.

Deepak kumar
Sr. Accounts officer
Markfed, bathinda punjab
Mobile[protected]

I bought a washing machine on 13/4/2013 After completion of it's warranty period it's door lock was replaced .Within no time there was a loud noise and heavy jerking in the machine while it was working.Again I registered a complaint in the customer care n they came n replaced the drum.For that itself I have to contact the service centre many times.The next time when I used the machine the same problem continues.Being a bank employee it's very difficult for me to contact the service centre during working hours.i informed the service centre that the machine's issue is not yet solved.so it's about one month I couldn't use the machine.i have already paid the amount to replace the drum and still it's not working.

I have been using ifb washing machine for 9 years.right now the service went degraded.no skilled technicians to satisfy a customer.today i have decided to purchase another product because o[censored]nskilled technicians and their service centers.i made complaints but no response.so please be cautious when you have any intention to turn to ifb products.

Hi,

I am a new customer of ifb. After one month of purchase, my so called inverter ac stopped working. I registered a complaint on 21 june, 2018 4:30 pm. The technician took more than 24 hours to visit my place which was also after doing multiple follow ups. Finally he visited my place on 22 june, 2018 around 7:30 pm and after doing his entire analysis, he suggested one of the part has to be replaced and franchise where he was from doesn’t have that part, so, he has to raise a request to get an original one. On friday 22 june itself, technician assured me that it will get resolved with in a day or two. I called a guy on 23 june, 2018 (Sat) to check the status where he suggested me, he will update me in a short while. Since then no response from him. Now, on 24 june, 2018 morning when i called customer care department, i got to know that sunday is closed for technicians.
It’s been more than 72 hours of my problem and no concrete resolution whereas ifb commit to resolve the issue within 24 hours. Also, why did technichian promised to get this resolved with in a day or two whereas sunday is closed and why did he not inform me earlier on friday itslef. Why should customer suffer each time with each new product. There has to be an entity to validate such service level agreement.

Can anyone look into it asap as i am really pissed and if this can’t be solve than pls refund my money and take this dabba from my house.

Thanks,
Amber
[protected]

I recently purchased front loader washing machine as dated on 21st june 2018, from your authorized reputed dealer 'music india"(5-6 doctor house, halar road, valsad, 396001 - gujarat. Paying cash (Challan no: 2238) and taking the delivery of washing machine. As guided by dealer in 24 hours authorized technician from ifb would install it. Opening the box for the first time by the technician it was found that the washing machine was damaged and having a dent and scratch on it. It was a fault piece which was knowingly planned and handed our to us by your authorised dealer"music india". The dealer didnt even checked before delievering the product to the us. Even the piece is till not used its lieing as it came from godown.
After even complaint launged by company's technician till date it has not been changed nor any positive response is there from company end. I doubt on such reputed company ifb and way it satisfies the customers by making such false promises and such lying to customers. And then after not even listing to customers.
Really disappointed by the company and its loose and delayed services and defiantly with such negative responses.

I would appreciated if you take it seriously this complain and give us positive response.

Regards,
Samiullah inamdar.

Ticket no [protected]

Hav already told engineer and customer care center that my electrical cord of washing machine is faulty, but engineer visit my residence without cord and told me that there is fault in wire and charge rs 590 for service which i know

The worst part he is not able to replace the wire for last 8 days on the pretext that part not avbl, which i think my local electrician can do in 10 mins

How a company can charge rs 900 bucks approx for replacing the cord and yet nt able to ensure customer bsatisfaction

Pathetic service leve

In continuous to my previous complaint, I was assured to get permanent solution. Technician visited after 3 days, he just cleaned the part and started the machine. Next day again I faced the same problem. Even after assurance from IFB team I’m not getting proper service. Most of the time machine is out of order which is very sad situation for me.