IFB Industries Complaints & Reviews

We had invested rs.10000/- in ifb finance limited at kolkata office in the name of myself alongwith the name of parents. Our fd receipt no. Is lc/c/97/87642 dated 15.01.1998. The maturity date was 15.01.1999. After completion of a long period of about 19 yrs after maturity date, we have yet to receieve the maturity amount till date. Although the company law board, eastern region bench, calcutta under the section 45 qa (2) of the rbi act 1934 vide their order dated 25.11.1999 proposed scheme for repayment of all the outstanding deposits, at contractual rate and thereafter at 12%, the company has not even bothered to refund the deposits nor the company law board is bothered to see if their decision is implemented or not. We have made a lots of corrospondences but no fruitful result has been found till date.
As such, you are requested to arrange to refund our maturity amount at an early date and oblige us.
Thanking you.
With regards,
Subha paul chowdhury.

I have bought this machine in nov 2017.
Now the machine is not working properly for that a complaint has been registered on 7 may 2018 “ dear customer, your ticket no. Is [protected]. Ifb representative will visit shortly. For assistance please call[protected]/ [protected]“
The same got closedown by ifb without proper resolution. After raising the case with senior officials they again register it as a new complaint “ dear customer, your ticket no. Is [protected]. Ifb representative will visit shortly. For assistance please call[protected]/ [protected]“ on 14 may 2018.
Till date machine was opened 3 times but problem has not been fixed.
It is clear that the machine has manufacturing defects that ifb trying to hide. Thay are also not replacing the defected product.

I had purchased ifb because of the brand name and impression that the product and service quality will be better. But to my surprise this is the worst kind of service and irate customer handling approach i have ever experienced.

I have bought ifb washing machine 8 kgs. Within 6 months it's drum got failed and technician came and inspected and promised they would fix the issue in 2 days. But it's been 10 days till now and no one cares a damn. You should follow up daily they would simply say it would get done today but it won't. They would give you technicians/ customer care manager phone numbers but all those numbers would not work. Please don't buy ifb products, they have worst customer care service.

Dear sir,
I have purchased an ifb wm_dish washer (Model neptue vx; sl no. [protected]) on 22nd april 2018 from khosla electronics pvt. Ltd. Kharagpur. During the installation after opening the pack by your assigned service engineer it was found broken and i was promised that it will be replaced with a new one. However after a fortnight i received a machine which was old without any product sl no on the delivery challan dated 5.5 2018 should i not consider it is ford case.
Even after that they coming my house two times and taking the photograph of the machine. After laps of almost one month i am yet to receive the new replacement for which i have paid. Every time on my enquiry they said that they required again photograph for replacement. After my telephonic conversation with your regional representative (Bilab dey provided by khosla electronics pvt. Ltd. Kharagpur) they said that they cannot provide sealed pack new replacement

Is it not customer harassment?

Please inform me the timeline when it will be replaced else i will compelled to take legal course of action.

Kindly let me know who is responsible for replacement khosla electronics pvt. Ltd. Kharagpur or ifb industries ltd

If this is the case then how customer will relay on your after sell service.

With regards
Dr. Shyamal kumar das mandal

[protected]

Sir i am from sonipat and we had bought ifb air conditioner 1.5 ton 5 star. We are using it from 1 year.in only just one year it got faulty even it throws water but not make water. Thaese are just small thing but the big thing is that it gives hot air at half portion and cold at half portion we think tath we are sitting in heater. Conclusion is that we had wated our money on buying this it is a very &#&# product.in within we are just going to throw this product outside in garbage. We requst consumer inspector to help us. We will be very thnkfull..

I have purchased IFB washing machine and raised ticket on 13 may 2018 till now no one came for service and daily I need to call them and they are giving false promises. Really fed up with IFB service.

I am calling daily to customer care but they are telling me today it will be done but nobody is calling or came for visit. They are only selling there product and they are not providing any service.

Dear Sir
I am regular user of IFB products since 2009, so far I have purchase
1) Top loader 2009 from Ranchi based dealer
2) Freeze 2014 from Ranchi based dealer
3) Microwave in 2014 Ranchi based dealer
4)Spilit AC from Chennai in 2015 .
All the products were functioning goods but in the month of January 2018, the Top-loader washing machine got defects & requires a repairs expected expenses in Rs 4500(as per IFB service Team).
I purchase New top-loader by exchanging the old one through invoice No [protected] Dated 12.02.2018. From the 1st day machine is giving trouble & service engineers are not visiting after raising tickets also.
The machine stopped functioning or stopped from 29 th April 2018 I raised a tickets [protected] on 30.04.2018 but since that day no body is visiting properly to make the same correction. Coming once in every 4-5 days but not making any thing corrects. My time is getting exhausted by calling them 5-6 over phone daily.
The Job has been allotted to Royal Enterprises . The call details & contents may be collected from the recording from customer care Nos.
Sorry to inform How can a customer waits for 18 days for rectification of washing machine which is under warranty. Please replace to the IFB toploader by tomorrow. If anything has not been made by tomorrow I do not have any option rather that to go court.
I belief with this I will never purchase any products from IFB
Regards
Subir Shaw ([protected]) shaw.[protected]@yahoo.in

I brought a washing machine-tl-sdr 6.5 kg aqua. I had to wait 10 days to get the machine installed. The service person came and try to install the machine. But he failed to connect the machine inlet hose to the faucet. The faucet was already connected to a samsung washing machine which we were using for the past 10 years. But the ifb machine was not compatible with any of the faucets.

He messed up everything, misplaced the filters and values. As a ritual he explained the working in less than one minute and left my house, leaving everything for me to clean. G, i had to hire a plumber to connect the faucet with the water inlet hose.

Now the washing machine is leaking from the bottom. Leaking is not from the faucet or hose. I contacted the toll free customer care to send a service person. I asked them specifically not to send the same person.

The same service person called me with the service ticket, but he always wait to come in the after noon when there is heavy rain and thunderstorm and there is no power.

I regret heavily for buying the product of this company. Worst product and worst customer service.

Please do not by any ifb products.. They are just rip offs.

Dear team,

Ifb washing machine is showing error ac lo again,

I am facing this issue again, i have already raised a ticket for this earlier and the person visited said everything is okay. I am facing the same issue again. I have raised a complaint again today. This issue is not with voltage in my area as heavy appliances like a. C. Is also working in same voltage. Please replace the faulty part or machine.

Please solve it as soon as possible

Model : ifb tl-sdr 6.5kg aqua, top loading

Mobile no : [protected]

Hi,

This is regarding my ifb washing machine, my washing machine was not working, i raised the complaint on ifb, the service engineer came and just put one meter below the washing machine and told that machine motor has gone. I asked how can you say that... Can you explain me. He told you call any technician they will tell you same.
He then told me to get AMC for 2 years and will replace all parts in next 45 days. Otherwise pay 7k and will replace now.
I was surprised without any checks or any repair he just told like that, at that time I suspect on him, since I was not ready to pay 7k, I have to pay him 590 for his visit and doing nothing just making false statement of taking AMC.
I know there could be chances of changing motor carbon and with that my motor would have worked, but these ifb service persons don't want to do that. I am really unhappy.. And planning to put a case on consumer forum.

After raising another complain, one more executive visited from ifb and he again told the same thing that motor has gone, please apply AMC for 2 years and will replace all parts in next 45 days. I was surprised and thought since both is saying same thing i should go for AMC. I have given the cheque of rs 4500 to that guy and in same day i called one local servicing guy, who checked the motor and told me no issue on motor sir.

He told motor is fine, then he checked the board and he found issue on board which he corrected on very less amount and now my motor and washing machine is working fine since last 10 month it working fine.
Hence asked ifb team to refund the service charge which i paid to first guy for doing nothing.
I am really upset and i need the compensation of what ifb people did with me:

First of all when ifb people don't know anything to rectify then why the hell they are called as technician. Why you people are cheating. You are only interested on AMC please...
Please work for people too, don't just go behind money and stop cheating.

I am not going to tolerate this behavior, very first, i have paid 590 on first visits and your technician did nothing, i need the refund of the same, no one pay money for doing some crap job.
2nd as i face lot of trouble i need the compensation of the same from ifb this should be in any ways, i won't leave like that. I need compensations of my trouble that is at least next 5 years AMC free from IFB.

I have two ac of ifb company and both are in warrenty.
I had complain many time to ifb customer, but know one will takecare regarding this. When i was call to customer care then only provide me a contact no service center, but all no are switch off & the no are [[protected], [protected], [protected]]this are the mobile no which is provided by ifb customer but all are switchoff.
This is the not the way to treat with your customer.
So kindly solve my problem other wise i will take action against this company and go to the court also..

Ravi prakash tiwari

Dear Team,

I have registered a complaint on 29th April 2018 ticket no: [protected] at 6.56 pm that there was no cooling coming from the Air conditioner. The technician (Vignesh - [protected]) came on 1st May 2018 to check and he told that there is Gas leakage and he needs some materials to do the service and he is not having the same. Our Service warranty was about to expire on 7th May 2018. After rigorous follow up they agreed to come before the date and the same technician came on 6th May 2018 to rectify the fault.

He has shown that the AC is working and the cooling is up to the mark. Also, he had told me that if there is any complaint within thirty days they will do the service free of cost. As i was out of station for one week and came back only on 14th May 2018, the AC was back in the same non working condition without any cooling.

Hence i requested the customer care for a service for which they have asked us to contact the same service centre (STAR Service centre - Contact Person Vadivelu - [protected]) for rectifying and they said they will not charge anything.

But while we contacted the service centre they are asking for Rs. 4500/- for refilling of gas and Rs. 590/- for visiting charge.

My concern here is, Why i need to pay for the service which they have not resolved properly. And still there is 20 days service period left.

Kindly requesting you to solve this issue and clarify why they are asking for Charge.

1. Refer reg mob no. [protected]. 4 split ifb acs were fitted in army hq but the
Unskilled labour did faulty installation and water is dropping inside, they left lot of holes and rates entred from there.
2. Despite several complaints over 15 days to navin mob [protected] no solution. He has stopped picking our reminder call.
3. Some body came on 11 may 18 and went back quietly (Not informing us) and without any repair.
This is most unprofessional service i have ever seen.
Col rs bhanwala
[protected]

We had renewed our annual maintenance on 31/3/18 valid till 30/3/2019. Drier has not been working since last 1 month. Even after repeated calls on customer care nothing has been done. The lock of the machine is broken. Terrible service!! The compliant is registered on customer care now we have no option but to go to consumer court if our problem is not resolved immediately.

My complaint to ifb customer care.
Vide ticket no.
[protected]. Number of calls to
Jammu service center
[protected]
[protected] as well as
Technician mr. Ajay for dressage of my complaint.
No. Of visit only one.
Period of complaint more than two weeks.
Lastly closed as per their message from [protected] without any redressal. Nothing has been concluded till date &complaint closed without any consideration two days back with under noted message
Jio lal: dear customer, tkt [protected], was requested for cancellation owing to customer doesn? T want to avail services. For any issues - reply.

Redressal of my complaint registered with customer care under ticket no. [protected]. Number of calls for with jammu service centre on cell no. [protected],[protected] as well as with technician mr. Ajay
(Cell no. [protected]) but nothing has been concluded till date after lapse of more than two weeks.
Two days back i have received from phone no. [protected] with remarks as under:-
Tkt [protected] was requested for cancellation owing to customer does not want to avail services.
But no such request has been made for closure. Please help for redressal of my long outstanding issue.

Name: karthick t.
Mobile : [protected]
Ac : ifb 1.5ton
Purchase date: 18-april-2017
Location : ifb point, chengalpet.

I have purchase ifc ac on 18-april-2017 in ifb point, chengalpet. First free service is done on after four months (August).

After that when i raised for second free service for 3 times, people not coming for service and they closed the request as "resolved" without any service.

Now i raised for third free service recently but they told warranty closed, you have to paid for the service.

Till now only one free service done. Second and third people not serviced and closed the request without any information.

I need to do atleast one free service, i know date cross one year but i raised the request on time, but technician not came.

I have plan to buy another one ac from ifb, but due to bad service i have change my plan.

My service request details with date

Ac purchased date : 18-april-2017

First service successfully done.
Second and third service technician not came

25-dec-2017 ticket no : [protected] (Closed without service)

22-feb-2018 ticket no : [protected] (Closed without service)

17-mar-2018 ticket no: [protected] (Closed without service)

8-may-2018 ticket no : [protected] (I raised recently but due to they not offer free service, they cancelled the request)

Please need a help.

Dear sir,
I had purchased this ifb washing machine last year in april and is still in warranty period. Since last three months i am facing lot of problem with the machine as machine is not working properly. The engineers from service centre visited lot many time but they are not able to resolve the issue and every 5-10 days the same problem is arising again. I had requested for a replacement of the same as it is already three months i am facing this problem. So i humbly request you to kindly look into the matter immediately as service centre people's are not responding properly they are saying we can't do any thing and even customer care people's are saying that talk to the abm for this issue. I already had a talk with the concern person but he is saying again that we will check the machine and try to repair but as every 5-10 days it is creating problem i want the replacement for it. My contact no. Is [protected].

I had sent the above mail a week back after which the service engineer had visited my home and again checked my machine and told that now we had rectified the problem and now it will work without any issue but again it is creating problem and now i am really fed-up of it and i humbly request you to kindly look into the matter and replace the machine as i am not going to repair it every 4 day which i am doing since last three months. Kindly do the needful or else i have to go to consumer court for the issue.

Regards,
Bhushan jain
Mob - [protected]

I lodged a complaint for servicing my out of order elina dx 505 kgfront load washing machine on 27/04/2018 my complaint is not yet resolved although 7 day's elapsed and your technician came on 30/04/2018. He told me that the motor is to be replaced but till date my machine is not serviced. I think your customer service is of very bad quality. You have charged 590 as inspection charges

I am loyal customer of IFB since its presence in India. Now am having 3products of IFB. Till 1year back service was very good, but now my comp. Pending from 1month.. The Head of service in Mumbai Rupesh &Rahul Agnihotri, are useless, they are not picking cust phone for full day. I have made 20 calles to each. so how the Frenchie's will give service. The Frenchie's also knows that the principal's manager are sleeping they had upper hand to do wrong things. They don't want to face customer.Very Bad.