IFB Industries Complaints & Reviews

Address: Ludhiana, Punjab, 141012

We had renewed our annual maintenance on 31/3/18 valid till 30/3/2019. Drier has not been working since last 1 month. Even after repeated calls on customer care nothing has been done. The lock of the machine is broken. Terrible service!! The compliant is registered on customer care now we have no option but to go to consumer court if our problem is not resolved immediately.

Jun 20, 2018

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

May 14, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

We apologize for the inconvenience caused to you. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

May 14, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

We tried to call on [protected] but unable to reach. Our technician has ractified the issue. Do write us back incase any urther assistance.

Regards,
IFB Appliances

View replies

P

Pulok Chandra

from Noida, Uttar Pradesh

May 15, 2018

I have purchased the oven in 17 February 2016 . I am facing the problem from 2 months.I am requesting you to send any IFB employ to repair it and the oven is in the warranty.

Reply

IFB Industries Customer Care's response, May 16, 2018

Verified Support

Dear Sir/Madam,

Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update.

Regards,
IFB APPLIANCES

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Jammu, Jammu and Kashmir

Website: Customer care

My complaint to ifb customer care.
Vide ticket no.
[protected]. Number of calls to
Jammu service center
[protected]
[protected] as well as
Technician mr. Ajay for dressage of my complaint.
No. Of visit only one.
Period of complaint more than two weeks.
Lastly closed as per their message from [protected] without any redressal. Nothing has been concluded till date &complaint closed without any consideration two days back with under noted message
Jio lal: dear customer, tkt [protected], was requested for cancellation owing to customer doesn? T want to avail services. For any issues - reply.

IFB Industries customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Redressal of my complaint registered with customer care under ticket no. [protected]. Number of calls for with jammu service centre on cell no. [protected],[protected] as well as with technician mr. Ajay
(Cell no. [protected]) but nothing has been concluded till date after lapse of more than two weeks.
Two days back i have received from phone no. [protected] with remarks as under:-
Tkt [protected] was requested for cancellation owing to customer does not want to avail services.
But no such request has been made for closure. Please help for redressal of my long outstanding issue.

Jun 14, 2018

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

May 14, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

We apologize for the inconvenience caused to you. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

May 14, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

As discussed with you by our team kindly let us know when you would like to go for an exchange, so that we can guide you on the same.Alternatively you can visit our website http://www.ifbappliances.com/exchange.html for more details.

Regards,
IFB Appliances

May 19, 2018

Updated by jia lal dubey In response to redressal of my ifb complaint for washing machine, as advised by ifb team to visit nearest ifb store to my resident.I visited there & decided to purchase fresh one top loaded to sign 7.of kg aqua which is easily available in the at the ifb store at the cost of rs21500.00.after discussion with the ifb team on their cell no.they announced its negotiable final price at 15% discount on rs.24000.00 (marked price)I. ers20400.00, it means I will get an exchange of rs1100.00 in lieu of my old unserviceable ifb washing machine.Further, it is once again requested to look in to the matter with importance of my grievance for disposal of the same.
Regards
Jia lal dubey

May 19, 2018

Updated by jia lal dubey Sir,
I addition to above I am disatisfied with exchange offer proposed by ifb team.
Please also guide me for further course of action.
Jia lal dubey

May 22, 2018

Updated by jia lal dubey Sir,
The redressal of my complaint is still not attended by the service centre team seriously .The replacement of only a single timer part of washing machine as suggested by the technician of service centre which was not not arranged by them & forced me to spend more rs20400/=.
Sir, I need repair & service only& not in a position to purchase new one as repplacement

May 22, 2018

Updated by jia lal dubey Sir,
It is bring to your kind notice that the service for replacement of a small part of a washing machine (timer) can be exchanged
Only with exchange offer with purchase of new washing machine & exchane amount by way of discount of rs1100.00 in lieu of old washing machine.I am astonished with such an exchange offer.Sir, I am not in a position to accept such type of exchange. Offer& need only the repair of my washing machine. Please favour me to avoid further in convience.
Regards
Jia lal dubey

May 22, 2018

Updated by jia lal dubey Sir.
Very 2 poor response of complaint. NO Redressal till date. Instead of providing service to their customer.Force them for purchase of new one.why such harassment.
Regards
Jia lal dubey

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 603001

Name: karthick t.
Mobile : [protected]
Ac : ifb 1.5ton
Purchase date: 18-april-2017
Location : ifb point, chengalpet.

I have purchase ifc ac on 18-april-2017 in ifb point, chengalpet. First free service is done on after four months (August).

After that when i raised for second free service for 3 times, people not coming for service and they closed the request as "resolved" without any service.

Now i raised for third free service recently but they told warranty closed, you have to paid for the service.

Till now only one free service done. Second and third people not serviced and closed the request without any information.

I need to do atleast one free service, i know date cross one year but i raised the request on time, but technician not came.

I have plan to buy another one ac from ifb, but due to bad service i have change my plan.

My service request details with date

Ac purchased date : 18-april-2017

First service successfully done.
Second and third service technician not came

25-dec-2017 ticket no : [protected] (Closed without service)

22-feb-2018 ticket no : [protected] (Closed without service)

17-mar-2018 ticket no: [protected] (Closed without service)

8-may-2018 ticket no : [protected] (I raised recently but due to they not offer free service, they cancelled the request)

Please need a help.

Jun 12, 2018

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

May 12, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

We apologize for the inconvenience caused to you. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

May 12, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

We regret the inconvenience caused. This is to kindly inform you that we have given you the estimation cost for repair of your Air Conditioner. Kindly let us know if you would like us to repair your machine and we would be glad to assist .

Regards
IFB Appliances

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Indore, Madhya Pradesh, 452001

Dear sir,
I had purchased this ifb washing machine last year in april and is still in warranty period. Since last three months i am facing lot of problem with the machine as machine is not working properly. The engineers from service centre visited lot many time but they are not able to resolve the issue and every 5-10 days the same problem is arising again. I had requested for a replacement of the same as it is already three months i am facing this problem. So i humbly request you to kindly look into the matter immediately as service centre people's are not responding properly they are saying we can't do any thing and even customer care people's are saying that talk to the abm for this issue. I already had a talk with the concern person but he is saying again that we will check the machine and try to repair but as every 5-10 days it is creating problem i want the replacement for it. My contact no. Is [protected].

I had sent the above mail a week back after which the service engineer had visited my home and again checked my machine and told that now we had rectified the problem and now it will work without any issue but again it is creating problem and now i am really fed-up of it and i humbly request you to kindly look into the matter and replace the machine as i am not going to repair it every 4 day which i am doing since last three months. Kindly do the needful or else i have to go to consumer court for the issue.

Regards,
Bhushan jain
Mob - [protected]

Jun 12, 2018

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

May 08, 2018

Updated by Mr.B. Jain Subject: Fw: Defective washing machine
Dear sir/madam,
With reference to my previous mail the service engineer again came to check my washing machine and they also noticed that there is a problem in the machine and after my discussion with them they also agreed for placing the replacement request but after a day I received a message from IFB customer service that your request is cancelled . I am attaching a copy of that message here in this mail.

Dear Customer, Tkt [protected], was requested for cancellation owing to Customer will call back/ Inform. For any issues - Reply "NO" to [protected]

As per the above message they are saying that customer will call back or inform but I already had a talk with service engineer and when I called the particular service centre in Indore they told me that they had been instructed to cancel my request from higher authority and the higher authority is Mr. Anurag who is working as ABM in the IFB at Indore location.
I already had a word with Mr. Anurag previously and he is really very bad and harsh in taking with a customer and without knowing any thing he just told me that there is no policy for replacement. He even don't know how to talk with a customer and after that he did this cancelled my request without my consent and this is a blunder what he did .
I just want to understand that is there any limit of harassing a customer. You people are making fool out of me . Every five days there is a problem in the machine and you people are sending some one to repair it since last three months . Now this is a limit and I am not going to bear any more such nucience because I am not here to repair my machine again and again and to file a complaint and to wait for your engineer every day. Now I request you to kindly replace the machine as soon as possible or I have to go to consumer court for the same.
Regards,
Bhushan Jain
Mobile - [protected]

Verified Support

May 10, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

We apologize for the inconvenience caused to you. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

May 10, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

We need check you machine to resolve the issue.Kindly let us know if you would like to go with the same, so that we can arrange for technician. Alternately you can write mail on [protected]@ifbglobal.com

Regards,
IFB APPLIANCES

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 700127

Website: [email protected]

I lodged a complaint for servicing my out of order elina dx 505 kgfront load washing machine on 27/04/2018 my complaint is not yet resolved although 7 day's elapsed and your technician came on 30/04/2018. He told me that the motor is to be replaced but till date my machine is not serviced. I think your customer service is of very bad quality. You have charged 590 as inspection charges

Jun 10, 2018

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

May 09, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

We apologize for the inconvenience caused to you. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

View replies

C

Chittaranjan De

from Kolkata, West Bengal

May 8, 2018

In my opinion your service is of very worst .

Reply

C

Chittaranjan De

from Kolkata, West Bengal

May 9, 2018

Customer service is of very bad quality.

Reply

S

Sharankumar Gumma

from Mudigere, Karnataka

May 9, 2018

I have IFB VX 6 KG washing machine. Getting P 10 error code in display and beeping continously. Please let me know is this due to power issue or need to reset.

Reply

IFB Industries Customer Care's response, May 10, 2018

Verified Support

Dear Sir/Madam,

Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update.

Regards,
IFB APPLIANCES

IFB Industries Customer Care's response, May 11, 2018

Verified Support

Dear Sir/Madam,

Hope your issue has been resolved. Do write to us if you require any further assistance.

Regards,
IFB APPLIANCES

IFB Industries Customer Care's response, May 11, 2018

Verified Support

Dear Sir/Madam,

As discussed please observe the machine. Do write us back on [email protected] incase any further assistance.

Regards
IFB Appliances

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra, 400072

I am loyal customer of IFB since its presence in India. Now am having 3products of IFB. Till 1year back service was very good, but now my comp. Pending from 1month.. The Head of service in Mumbai Rupesh &Rahul Agnihotri, are useless, they are not picking cust phone for full day. I have made 20 calles to each. so how the Frenchie's will give service. The Frenchie's also knows that the principal's manager are sleeping they had upper hand to do wrong things. They don't want to face customer.Very Bad.

Jun 16, 2018

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

May 10, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

We apologize for the inconvenience caused to you.We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

May 10, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

Our technician has ratified the problem by replacing parts. Now the machine is working fine. Request you to observe the machine. Alternately you can write mail on [protected]@ifbglobal.com incase any further assistance.

Regards
IFB Appliances

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

We purchased a new ifb washing machine front load model diva aqua sx 6kg from the dealer m/s oxygen the digital shop, pattom, thiruvananthapuram. Tax invoice number - ri/ptm/1072 date:[protected]. After installation by company personnel mr. Vishnu (Mob nu-[protected]) when the inlet tap is connected, the inlet water started leaking from the internal parts of the machine. The service personnel informed us that some internal pipe is not fitted in the machine. As it is a manufacturing defect it requires replacement. Immediately we contacted the dealer who agrees the their service wing will do the replacement. But they do not turn up till date for such any rectification or replacement and most pathetic situation that the dealer's service wing is not picking up the phone (Number-[protected]) though i tried many times. Till date i could not put into use this ifb brand new washing machine though i spent near about a quarter lakh rupees for its purchase.

Jun 9, 2018

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

May 09, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

View replies

R

Ravishankar500123

from Patna, Bihar

May 9, 2018

Your service centre is not able to make it ok from last 5 days. My machine is in AMC. Please take necessary action on the cencerned person.
Ravi Shankar
Jamshepur
[protected]

Reply

IFB Industries Customer Care's response, May 10, 2018

Verified Support

Dear Sir/Madam,

We apologize for the inconvenience caused to you. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

IFB Industries Customer Care's response, May 10, 2018

Verified Support

Dear Sir/Madam,

Hope your issue has been resolved. Do write to us if you require any further assistance.

Regards,
IFB APPLIANCES

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 533003

The ifb front load washing machine is under warranty which was purchased 3 years ago. Suddenly machine stopped working. We have raised complaint with ifb centre rajahmundry and their representative attended on 26.4.2018. The representative said the drum got damaged and needs replacement and since it is under warranty drum will be replaced at free of cost which would take 1 week time. It is almost 2 weeks passed now and they are saying drums not available and it takes some more time. We are facing lot of problem and believing better service we have purchased ifb washing machine. The delay causing lot of difficulty and the representative also not picking our calls now for status when it would be delivered. The complaint no. Is [protected], the name of representative is mr. Vishwas/[protected] / 89, rajahmundry, east godavari district. It is requested to arrange drum on priority. Our contact no. [protected] / [protected]

Jun 13, 2018

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

May 09, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

May 09, 2018

Updated by vijayasimharaos Today your representative attended and replaced the drum. Thanks for your prompt service.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Raipur, Chhattisgarh, 492001

My complain no. Is [protected]. It is not resolving. I am very disappointed with service. I will Never suggest anyone to buy it product. 3rd class service. Lots of time we have called in customer care but they assure us his service engineer will reach on so date but no one come on that period of time. I am really fedup with IFB. I have also ac of LG his service was awesome. They resolve problem in 48 hours. Please take it seriously and try to resolve my problem.

Jun 14, 2018

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

May 09, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

May 10, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

Hope your issue has been resolved. Do write to us if you require any further assistance.

Regards,
IFB APPLIANCES

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

The Microwave model (CS30) which I bought on Apr 2016 got rust all over the outside wall. Complained to IFB customer care, then there technician visited and informed like it is out side warranty so they will not replace the body. Actually forming rust happened after completing 1 year. I compelled technician to replace this without any cost as it is manufacturing defect. I know some reputed companies are doing replacement after warranty period for these kind of issue. But technician hesitated do that and he told like he will inform there decision after consulting with company. After that I didn't received any inform from anyone.

I understood, avoid IFB as there are selling ovens with these kind of bodies.
People are buying oven to use only for 1 year. Forming rest is manufacturing defect as the issue is with quality of body panel they used.

My service request no is [protected]..i raised this on 23 Nov...no update from company till yet

Jun 17, 2018

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

May 09, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

May 10, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

We regret the inconvenience caused. This is to kindly inform you that we have given you the estimation cost for repair of your Microwave. Kindly let us know if you would like us to repair your machine and we would be glad to assist .

Regards
IFB Appliances

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Chennai, Tamil Nadu, 600037

The washing machine was running good and it was under warranty and the ifb sent a service guy for regular routine 3 month check up and the service guy said that the drum is not working properly and u need to change it and also since the machine is under warranty u need not pay any charges. We accepted it said him to change it but he said that he doesn't have the spare now he will change it in a week or so and he went. And he came the following week and started dismantling the machine and after removing the drum he said that the drum is good enough to last long for 3 to 4 years and your rubber is worn out and that must be changed quickly or else it will affect your condition of drum. And he said you have to pay 6000 rs as the rubber doesn't come under the warranty without our consent he quickly removed the rubber and changed the rubber and demanded the money. The rubber was good in shape and condition. Thinking nothing we can do we paid him the money. Since then the machine is not washing the clothes properly and the stains stay the same as they were before put to wash. When we tried to contact the service centre they pick up the call and say we will quickly send our technical guy and put up the phone. Still now no one has turned up and it is very disgusting for us to choose such a brand that has name in the industry and very disheartening to seetheir service.

Jun 13, 2018

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

May 08, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update.

Regards,
IFB APPLIANCES

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I purchased an ifb washing machine model elena aqua vx on sep 2017. One service guy came for installation named vr laxman, ambattur chennai. During installation he didn't mention anything about attaching a filter. On april 2018 my washing machine got repaired and didn't drain water from machine so we raised a complaint. We had 4 years warranty card. The same guy named vr laxman came to look into the issue. He told us u need to pay rs 5000 for putting filter and service charge. I told we already had 4 years warranty. He said we already told during installation tat filter has to be attached but nothing was ever mentioned like this before. But the person was very rude and in return he asked "who are you to ask me questions lady??". I didn't ifb had so worst arrogant customer service people. They have not rights to enter into my house and question who i am. No one can have insulted a customer to this level. I hope ifb chairman sees this and know how well their company is running. Shame on ifb. Shame on your customer service.

Jun 14, 2018

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

May 08, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update.

Regards,
IFB APPLIANCES

View replies

S

Srikanth Dantala

from Hyderabad, Telangana

May 7, 2018

Making a loud noise inside the drum probly bearing complaint or rubber seal broken

[protected]

Plot no 175
medical and health cln
Vanasthalipuram
Near sahebnagar

Reply

IFB Industries Customer Care's response, May 8, 2018

Verified Support

Dear Sir/Madam,

Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

IFB Industries Customer Care's response, May 8, 2018

Verified Support

Dear Sir/Madam,

Hope your issue has been resolved. Do write to us if you require any further assistance.

Regards,
IFB APPLIANCES

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Ahmedabad, Gujarat, 380061

Dear team,

Ifb washing machine is showing error ac lo again,

I am facing this issue again, i have already raised a ticket for this on 28th april and also again 3rd may, but no one still visited to fix the problem.

Please solve it as soon as possible

Model : ifb tl-sdr 6.5kg aqua, top loading

Mobile no : [protected]
Ticket no,
Dear team,
br...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Address: 500072

I brought ifb washing machine on 1st march 2018 of model of elite plus sx in bajaj showroom which is located in srujana mall form kphb-6th phase and i requested to deliver on 12th march 2018. But it got delivered on 15th march 2018. However technician comes for demo and installation on 20th march 2018 and ask me to buy additional items for extra money. Some things we brought and some things we thought to buy after a week. Finally after some days (A week later) we started the machine and in between my first wash, got a dp error. Immediately i raised a complaint regarding the error on 6th april 2018 and it got resolved on 10th april 2018 with the solution of replacing with the new machine. (Ticket [protected])

On data of 16th april 2018, a new machine got delivered and technician comes for demo and installation on 24th after multiple follow-up and he find the issue with door belt got melted. He tried to fix the issue, but he couldn't solve it. He took the video to raise a complaint to replace the machine again.

However till today i didn't get any proper response and resolution. Due to this from last 45 days i suffered a lot from the above process. It is almost two months the day i purchased, but till now i didn't get working machine.

So many times i called the cc team as well as service teams. Below are the numbers

Cc team:[protected]Provided below numbers)
[protected], [protected], [protected], [protected]
Manager number: [protected] (At least he is not picking the calls).

Jun 13, 2018

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

May 07, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

we are extremely sorry for all the trouble you had gone through. Thank you for sharing your details. We will connect with you to resolve this.

Regards,
IFB APPLIANCES

Verified Support

May 10, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

Our technician has ractified your issue. Do write us back incase any further assistance on [protected]@ifbglobal.com

Regards,
IFB Appliances

View replies

J

Jai Sathish

from Mannargudi, Tamil Nadu

May 7, 2018

I am using top load washing machine (TL-RCSG 6.5 KG AQUA), While rinsing liquid is not taken from softener tray.

Reply

IFB Industries Customer Care's response, May 8, 2018

Verified Support

Dear Sir/Madam,

Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update.

Regards,
IFB APPLIANCES

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi, 110027

I am having ifb split a/c which is 3-4 year old. And facing some gas leakage issue. I lodge complaint on 22.04.2018 for repair but no body attended the complaint even after reminders. Again on 27.04.2018 complaint was lodged and ticket no. [protected] was issued.

Till date no body has attended the complaint everyday some one calls us and assures us that call will be attended tomarrow. (Which tomarrow-i do not know) calls coming from your end from mobile no.[protected],[protected] etc. Etc..

If it takes 15 days to attend a complaint call for a company of international status then all your brand name is "bekaar"

Now you please tell me that is there any responsible person who take care of such complaints.

Jun 7, 2018

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

May 05, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

May 07, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

As discussed, gas charging is required to be done, kindly let us know when can we arrange technician for the same.

Regards,
IFB APPLIANCES

View replies

R

rajesh kurapati

from Boisar, Maharashtra

May 7, 2018

Hi,
I called customer care as my IFB washing machine is not working properly.
One technician came and said pcb needs to be replaced and said it will be 4600 + 590 service charge.

Please confirm if the pcb price is 4600??

Model :- Elena aqua 6kg 800rpm

Reply

IFB Industries Customer Care's response, May 8, 2018

Verified Support

Dear Sir/Madam,

Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update.

Regards,
IFB APPLIANCES

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: North Goa, Goa

Website: www.ifbappliances.com

I have got amc of my washing machine done on 21st feb 2018.
On 20th april 2018, i contacted ifb customer support with noise problem ticket id #created: [protected].
Technician visited after four days, first of all and then replaced pcb. When i ran machine again, it started giving more noise.
Technician closed the ticket on 27th may 2018 and denied to come for service again, saying that there is bearing problem, and
I will not service anything before 90 days from amc. (This is new clause which i am not aware, not present in amc contract).

I called customer care on 28th may to reopen the request but they created new request id : [protected] which has been denied by technician
To service. Even ifb manager mr. Sunil sharma and ankush (Who insisted to wait for next 10 days as "franchise is new" - how does this matter for end customer.)
I am continuously following up and even escalated, but today to my sheer surprise, new ticket is also closed without servicing
The request.

Seems, few franchise and ifb employees are spoiling its image badly and closing tickets without providing resolution.

This is sheer harassment at the ifb service centre who are not entertaining the amc contract and closing tickets without resolution.
It has been 15 days and still my washing machine issue is not resolved.

Jun 19, 2018

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

May 05, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

We apologize for the inconvenience caused to you. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

May 17, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

Hope your issue has been resolved. Do write to us if you require any further assistance.

Regards,
IFB APPLIANCES

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Chennai, Tamil Nadu, 600049

I have purchased ifb top loading washmine (Tl rdw 6.5 kg) on jan 2016 with two year warranty. But suddenly machine is not working. I have called service person, checked that machine, told that power board problem. I asked them to check the board and confirm. I have one question to ifb, why these type of problem arrives after warrenty period. Within 2 1/2 year i have faced board problem then why i need to purchase ifb product? Kindly resolve my issue

Jun 5, 2018

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

May 05, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

We regret the inconvenience caused. This is to kindly inform you that we have given you the estimation cost for repair of your Washing Machine. Kindly let us know if you would like us to repair your machine and we would be glad to assist .

Regards
IFB Appliances

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 606202

Hi Team,

I have paid AMC OF amount 6500 for 2 YEARS and after one month my washing machine was repaired .

I have logged complaint 2 months back, but no service engineer came to my location to repair the machine .

saying all ### reason like mobile not reachable, no technical engineer available ..

called to IFB service team simply taking call log but no action from them .

its so strange to receive such a poor service from IFB and its agency .

planning to raise consume case on them in court ..

complete cheaters,

IFB Team please cancel franchise to this kind of stupid agency ..

eating all customers money and damaging ur brand name .

IFB agency : Thiruvannamalai division owner : Vijayakumar .

phone no: [protected]

May 11, 2018

Complaint marked as Resolved

IFB Contacted service agency and resolved my issue .

IFB Industries customer support has been notified about the posted complaint.

Verified Support

May 05, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

We tried to call [protected] but unable to reac. Please provide alternate number so that we can assist you.

Regards,
IFB Appliances

May 05, 2018

Updated by saravanan12k Reachable mobile no :[protected]

May 07, 2018

Updated by saravanan12k Hi Team,

My washing machine got repaired two months back ..still no service engineer corrected our issue .

please either arrange to return our AMC amount or send your service engineer directly from IFB team .

lost hope on this agency people.

View replies

S

saravanan12k

from Hyderabad, Telangana

May 5, 2018

You can reach me in no :[protected]

Reply

IFB Industries Customer Care's response, May 8, 2018

Verified Support

Dear Sir/Madam,

Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

IFB Industries Customer Care's response, May 11, 2018

Verified Support

Dear Sir/Madam,

Hope your issue has been resolved. Do write to us if you require any further assistance.

Regards,
IFB APPLIANCES

S

saravanan12k

from Hyderabad, Telangana

May 11, 2018

Hi Team,

Thanks for your great support .issue resolved now .

Regards,
Saravanan

Reply

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: 560036

Hi... I'm using senorita sx 6kg 1000 rpm washing machine. Today my machine was not running i have booked complaint and technician visited and told us replace pcb board but he told the cost is 8000. Pls let me know the exact price... Hope pcb cost would be around 5000 not more than that.in all forums i have seen senorita model having same problem.. Pls support price at the earliest

Jun 5, 2018

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

May 05, 2018

IFB Industries Customer Care's response Dear Sir/Madam,

Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update.

Regards,
IFB APPLIANCES

View replies

K

Kandhasamy M

from Madurai, Tamil Nadu

May 6, 2018

Your Reference No S11003754
Contact number:[protected] / [protected]

Location Bangalore

Reply

IFB Industries Customer Care's response, May 7, 2018

Verified Support

Dear Sir/Madam,

Thank you for sharing details with us, we will contact you shortly to resolve the issue.

Regards,
IFB APPLIANCES

IFB Industries Complaints & Reviews

File a complaint to IFB Industries

IFB Industries reviews & complaints page 107

clothes dryer model maxx dryer

Post your Comment

repair & service of washing machine senator model

Post your Comment

ifb washing machine model senator@400/1100/min sr. no. wtstr b

Post your Comment

technician not coming for ifb ac service

Post your Comment

defective washing machine

Post your Comment

ticket no.1001374516 dated 27/28/04/2018

Post your Comment

worst service & service head of mumbai branch

Post your Comment

ifb washing machine - front load-diva aqua sx 6kg - inlet water leaks from inside the machine - some connecting pipe is not there in the new machine.

Post your Comment

front load ifb washing machine

Post your Comment

split ac servicing

Post your Comment

rust all over the outside wall

Post your Comment

worst service of washing machine

Post your Comment

pathetic customer service

Post your Comment

ifb washing machine, ac lo error again

washing machine elite plus sx -

Post your Comment

maintenance of air conditioner

Post your Comment

ifb amc service contract not honored

Post your Comment

washing board problem

Post your Comment

worst service + disgusting response from ifb service centre.

Post your Comment

senorita sx 6 kg 1000rpm

Post your Comment

Related businesses