IFB Industries Complaints & Reviews

Our ifb washing machine is not working. We have given complaint 5 days back. But they didn't contact us or not sent technician. Worst service.
Frequent repairs. Last month we had some issue with washing machine drum. With in 20 days we got some other issue with washing machine. Washing machine lights are keep on blinking. None of the button is working.

Sir, i filed a complaint for some issues in my washing machine at one of your service centres, indira nagar, lucknow which i received from justdial (+91- [protected]/ [protected]).

The person who was sent on my complaint was some local shop person who did not had the complete knowledge of the product. A payment of 6500/- was also taken but my product is still not prepared. Along with the bill, the repairing person also gave his contact no n shop address but there is no response on that number as well.

There was no customer id/ complaint number issued of my complaint and without even proper repair payment has been made to a external technician.

I am providing the image of the receipt i received. Please look into the matter and help me resolve my issue.

Details provided to me —
Technician name n contact: shavej (+91-[protected])
Shop details: haram cooling point & service centre.
Address: balaganj, lucknow-226003 (Up)
Contact: +91-[protected]/ [protected]

We have been using ifb washing machine for the last 4.5 years. Recently we have changed the drum. Since the drum replacement the machine is not spinning well so that the clothes are not getting dry and water still remained in the machine. It has been 4 months since we noticed this problem. The mechanic (From tmr systems told that spare part is not available to repair the machine). Now the new drum also makes sound.
Meanwhile i contacted the service man almost 10 times. Is this the way of ifb service.

The poorest service i have ever seen in my life.
Please find an immediate solution to this problem.

My details are attached herewith

Arun c
Ph: [protected]
Address:
Radha bhavan
Perumon p o
Perinad, kollam
Kerala-691601

Ticket # [protected] is unresolved.

Upon calling customer service

- ifb does not provide "audio of customer call" upon request.

- ifb customer service asks customers to call their customer service team instead of they ensuring their customer service attends to ticket.

- ifb service technician giving wrong feedback and not attending ticket.

- ifb does not give in writing, no email is sent to customer service team keeping customer in copy upon request.

- no action taking even after responding "no" via sms and escalating issue to ifb goa factory.

I had purchased a fully automatic front loading washing machine from Ifb. While unpacking that machine, I noticed that the display sticker in the front was not properly placed and was falling out of the machine panel. I talked to the dealer and also reported the same to the customer care of if. About this issue. They said that someone from the dealer side or the Ifb company will come to my house to check the issue.
But no one has turned up so far to address my complaint. The customer care and the Ifb representatives are also non responseive to my calls.

If that’s the situation with a reputed appliance company like Ifb. Then I would prefer discontinuing their services from now on and discourage other people as well who are looking up to this brand as a choice for their home appliance.

Subject: issue of washing machine

I have purchased ifb senorita smart sx 6.5 kg washining machine from kayvee enterprices dhulia dated 21/04/2018,
when i purchase it the shopkeeper said to us this machine is 4d technology but when i see features from online of this machine there is no mention about 4d technology,
therefore i have missguide from shopkeeper i think i will go to consumer forum
if you have not reply me quickly i will go to consumer forum
my address is
amar pandit patil
shivaji nagar shirud naka
Amalner
[protected]

This is in regard with the service i have received from the dealer (Franchisee ideal), who badly attended the customer as i got my amc done on 15th march 2018 and my problem was attended after 15 days after my continuous request, and finally when they took my machine, i had expected to receive within 8-10days, but again these people failed to keep their promise, as i did not get machine till date.
I am horrified with the kind of communication mr. Kadir hussain had during this tenure, as i felt, he was hardly bothered about the customer. His phone was always attended by the other person, who eventually had no clue about these matters. I have been mentally harrased and therefore, i ask for the justice and moreover, a strict action should be taken against this person.
Thanks and regards,
Aarti keshav
Customer code:[protected]
Ticket no:[protected]
Voucher no:[protected].
Product:aw7201rb
Machine serial number :[protected]

I have registered a complaint on 14th feb as my ifb machine electronic panel was not responding hence unable to start the machine.
Recently i have paid a large amount as amc also.
For the last 2 weeks i have been making calls to both ifb call centre as well as to visakhapatnam service centre.
Both teams are not taking responsibility and are causing me unwarranted mental trauma.
Should there be shortage of spare parts the ifb team should ideally replace the machine and not just evade the issue.'
The call centre agent just puts you on hold for 10 minutes and disconnect the call.

Hi my ticket no is [protected] and the installation guy had cam didnt have enough knowlege and had not behaved properly. They had even asked to do the installation from outside. Dont know what action should be taken against it as the guy just asked forcefully to take product

Please note : they have miss behaved with the ladies in the house which is not good for company reputation

I am writing this regarding the pathetic service provided by IFB Service Centre, Thanjavur for which i seek some attention from IFB Global Support. This is Vaibhav with Customer ID 16054008, . I have been using a IFB Elena Steam washing machine from 2013 and my machine didn't had any problems until its warranty period . I have raised a complaint with Complaint Number [protected] on Feb 1, 2018 stating that my detergent dispenser drawer in my machine is broken and needs to be replaced . I stay away from my native due to my current occupation and an executive had reached my home after 7 days for checking this complaint . The service executive stated that he didn't have the replacement part and had collected rs 600/- as one time service charges from my mother and told her that he will return next week with the replacement part and she need not give service charges on that day . There was no signs of arrival of service executives even after 3 weeks from that day . Even he had not given any bill stating that he had forgot to bring the bill book from his office which is situated in Thanjavur .My mother reminded me about this complaint and I had got doubted and called Customer Care[protected] on March 2018 to enquire about this and they stated that this complaint has been closed by the service person stating that customer need not require any more assistance . My parents had never told the service persons that they don't require any more assistance. I had received Thanjavur Service Center details and called them for enquiring about this complaint and they had told me that they have the complaint and they are still waiting for the spare part which has been ordered . They told that they will send the executives once after they receive the spare part and we need not pay any service charges this time . It has been 3 months from the day this complaint has been registered, so i had called the Thanjavur Service Center today and i have received a totally awkward response from them. This is really depressing and the service is very very pathetic from a Globally Recognized IFB . They themselves had closed the complaint stating that customer asked to close the request stating that they don't need anymore service and they will call if needed. We haven't provided any comments regarding the closure of this complaint to the service person who has attended this request and they had also fled with the service charges rs 600/- which they have received from my mother .Also the service executives used to sell some items like cleaning powder and detergent liquid during their visit every time even when i had complaints during warranty period bycompelling .

Still they are unable to provide me a proper response for my queries on how the complaint got closed and why they didn't even care about my complaint before closing for any authentication with the customer who had raised this complaint. Really its very frustating for me with my service experience after my warranty period . I seek some attention on my complaint and need some answers for my queries . Not only i have lost my service charges amount rs 600 and the faith that i had in IFB Customer Service that they will close all their complaints without a proper solution provided.

Customer Name : Vaibhav
Customer ID : 16054008
IFB Product : IFB Elena Steam Washing Machine 6 KG

Thanks & Regards,
Vaibhavan R

I bought the new IFB 6 kg Fully-Automatic Front Loading Washing Machine Eva Aqua SX from dealer Home shoppe, Uzghavoor, Kerala, dated 22/12/2017.

The machine had some problems when the dealer brought to my house and was reported immediately at IFB office in Pala, Kottayam. Kerala. The technician came and replaced the hose somewhere in January 2018. we only started to use this machine since February 2018 as the machine was faulty...

My new washing machine ifb front load not working last one week. Call toll-free number registered my complaint, but no response. After that repeat call toll free no register my complaint same no response. Very very worst service no one buy this ifb products very very worst service and worst brand

My ticket no# [protected]. Date of purchase is 21/02/2018. My ac dead. Not cooling. I had complaint about it. But zero response, bhubaneswar customer care not responding. I am really surprised the worst service by ifb. I just keep on calling customer service with same ticket no... Different person picking up phone and there is no result. Ashish mohanty
My cell no = [protected], [protected].

Present IFB Executive Washing Machine Service Contract valid upto[protected]. Complaint No.[protected]/[protected]. On[protected] IFB Technician visited & infmd M/c.Door & Bearing to be replaced and they will bring next day. Despite my close follow-up day to day with IFB Customer Service Centre, Hyderabad, complaint pending since 5 days.Today IFB Service Officer Mr.Bharadwaz telling IFB m/c is Executive whereas in the Service Contract, it is written EXE+. I told Service contract is written by IFB employee Mr.Venu K (Cell:[protected]) and previous years also written like that. Customer is not responsible for the writing error, if any. I talked to Mr.Venu also.He said it is not a big mistake as they are pointing out intentionally. I have also sent detailed email on this subject on[protected] to "[protected]@global.com as suggested by your Call Centre. Pl. intervene and honour Service contract entered by me and arrange replacement of parts.. The m/c is in running condition only. Note:I sent Service Contract Copy to Mr.Bharadwaz by WhatsApp to his Cell:[protected] on[protected]. He says he has no WhatsApp. Mr.Venu told me Mr.Bharadwaz shown him contract copy sent by me through WhatsApp. Pl. maintain high reputation of IFB Company.

Due to cracked rubber attachment connecting the water inlet of my fully automatic washing machine to the tap which inlets the water required for the machine to run, my fully automatic washing machine can not complete the spin cycle after finishing rince cycle due to less water pressure because of cracked inlet nozzle or less water is being passed in the machine hence the clothes are not being spinned in the machine and the set cycle is not being complete

Sir,
The complaint was booked on 15 th april under 1tkt no.[protected].
One mr. Suresh visited and told that, to replace clutch assembly".
By 17 or 18 th it will be resolved. But to my dismay i received a messge on 17th tkt no.[protected] hasbeen resolved.
When i contacted mr. Suresh, he told that, even didi not know what the complaint is. This is the service iam getting from reputed company like ifb..
Atleast, now would you please attednd and solve the problem.
Regards,
Trro-[protected]

My customer id is 3118064, i have paid rs.6012/- towards amc charges with m/s ifb limited for my washing machine model senorita sx which is valid thru 05/09/2019.
I registered a complaint # [protected] with customer care on 29.03.18, regarding machine start button not function. A technician mr. Prabakaran has come and checked the power board of the machine, there is small crack on one part of power board. I hope that he can do soldering on small crack, but he put 4 little hole with his tester on crack and telling me that the power board need to replace but which is not covered under amc due to looks like rat bite and ask me to pay rs.4500/- for replace the new pc board. I was shocked with his reply and i don’t know how he can simply telling rat bite and not covered under amc.
I have spoken his franchise manager mr. Arun from m/s. Ganapathy service and requested to replace power board under amc, but he asked me to read terms and conditions. Nothing is mentioned like rat bite anywhere in amc document and they said only rubber & plastic material not covered while taking amc, but he gravely pinpoint that “defects due to customer negligence” not covered under amc and technician was left immediately without closing the machine since i am not read to pay rs.4500/-.
I have called to ifb customer care and they gave a senior manager number [protected] (Ms. Priya). I called her and explained the problem, thereafter, many calls and messaged to her, but no response and she didn’t pick the line, worst customer care i have ever seen in my life. The company did not repaired my washing machine and simply they have cancelled my registered a complaint # [protected] without solving the problem.
It’s very irritating situation, i have paid amc to company but can’t claim the repairs and again they ask me to pay extra and finally customer to bear all expenses even if it is under amc because of all terms and conditions are favoring to ifb & its franchise. Their judgement seems like we have the customer money so no need to give them proper service, making fool to customers and doing fraud things on name of services & selling spare parts done by the ifb.
Finally, i have repaired my washing machine with one local technician. No use to take the amc from ifb, blindly cheating to the customer and no senior management in ifb really bothers about their customer what is happening on amc front.
I would request ifb, if they have any sense of shame left in them to refund my amc amount of rs.6012/- immediately.

Hi, i am facing the issue with my NEW IFB fully automatic washing machine. It is not at all running and complete any selected program. Instead, it blinks the error message in between the program and not proceeded further. So the complete cycle is not working in my new machine. Technicians are coming and they can not fix the issue instead they behaved like sales representative like they are asking to buy this that ifb products. First of all, they should fix the issue and then advice us the best usage. I am request the company to send the best trained technician to fix the problems. I believing the company understand the customers and work for them. Thank you.

I had complained regarding general servicing of dishwasher neptune. The technician came, changed the inlet pipe and filter which is not ifb make, and left. After that, there is a leakage and water outlet is not operating.in spite of repeated calls and follow up, they have closed complain without resolving. Re opened complain docket number [protected]. Ifb service is horrible which we are experiencing ever since we purchased way back in 2011 or so.

My name is ikbal ahmed, i have purchased a top load washing machine eight month back. Sometime i have faced some technical problem, but your service center people didn't even come at proper time. They call me just 30 min before they coming though i have taken a appointment from your customer care. Service is very bad, even i have complained again and again, you didn't even respond. Your service center behavior is also very rude.