IFB Industries Complaints & Reviews

Our dishwasher was taken for repair on feb 2nd by vigneshwar enterprises, an authorised ifb service provider located at 4th cross, 6th main, gokula 2nd phase, mathikere, bangalore. They returned it in a week and showed that it all worked fine. It did, so payment was made. A couple of hours later i tried to operate it and it didn't turn on. I called the service engineer who didn't pick up his phone so i messaged him saying that its not working, please come and take a look.

After chasing him and calling the franchise office and the manager (Who is forever traveling and never picks up his phone!), the service engineer came and said he will have to take the dishwasher back to the workshop, that was more than a month ago and since then i have no idea of what is happening to the dishwasher or where it is.

I call the service engineer vijay - most of the times doesn't pick up his up phone, or he is sick so not going to office, or going to office and will find out and let me know - never calls me back.
I call the office - the receptionist shyamili has no clue, keeps saying give me a day i will find out and will call you back - never calls back
I finally managed to get to talk to the manager karthik - he says sorry mam, let me find out and will call you right back - that was 5 days ago and i sent him a reminder but still no news!

Amongst all the service providers in bangalore, vigneshwar enterprises has been most irresponsible and unprofessional one. Kindly do not use them for any of your home appliances servicing. Not sure why ifb lists vigneshwar enterprises as their authorised franchise and connects customers to it.

Ifb, vigneshwar enterprises will not tell me what is happening to my dishwasher. I am left with no other option than to post it on social media and consumer complaints, so that you will find out and give me an answer.

I have bought IFB washing machine and and disappointed with the service they provide.
They are totally irresponsible people. Every time i call customer care service, they say they will escalate the matter, but obviously nothing happens. fed up of calling customer care service. i have booked 1st complaint on feb 8th . till now the problem hasnt been sorted. the technician who comes also is so inefficient, he cant identify the problem.such a worst experience with IFB. very interesting to realise such a big company maintains poor services for customers. you must know that customers are not fools.

We bought ourac on 31.03.17 frm vasanth n co tuticorin. Within a year o[censored]sage, encountered malfunction 3 times. We arefedup with this totally. Send us help to repair it thoroughly, or else will be left with no choice other than resorting consumer court. Deep agony of the consumer
Ifb split a/c iacs12ia5tgc r410a 1t 5s
We ve sought for remedy thus for 3 times, now this is the fourth time we are having the problem with same ac.
Everytime w have make a call and wait for someone to attend us'to got it repaired.. It is kinda leaving us with huge disappointment and annoyance.
We almost lost the hope in this brand, we deeply regret for having ourself into this.
Do the needful as soos as possible with 100% quality and clarity.
Thank youob

I have purchased one washing machine of ifb make of the above mentioned model from khosla electronics pvt. Ltd at garia shop kolkata on 16/11/2015 (Tax invoice no 2624/1516/16688). As per the warranty card 4 free service is to be given by company. Out of four services one service is given by the ifb company and they have made phone calls two times to attend for service but nobody have come. Recently one message received that the customer doesn't want avail the service. Therefore, i earnestly requested to arrange for service as per the the terms and conditions.

I lodged a complaint of washing machine on 17.218 which moves during spinning, new trolley was installed on advise of your vendor, but machine still moves on spinning. I again lodged complaint on 13/3/18 and talked to sh sunil sharma and sh ayush stationed at chandigarh, but in vain. Even the ticket no is not coming on registered telephone no [protected]. Kindly get the defect rectified and see whether the replacement of trolley was actually required.

Hello team,

I've bought ifb washing machine front loader 6 kg in 2016. Right now i'm not facing any issues. Day before yesterday (14th march 2018) i got a call from ifb stating fo free service. While enquiring them they said no charges. But once the person visited the machine, he told to clean the drum that costs 3000rs/-. And he insisted to clean with the ifb powder only.

We are using other brands only. While we resisted tio change, he didn't service the machine and he left the place. Moreover your powder brand rates is differed from the persons with whom i spoke on call and the technician who visited to my home. I need a clear explanation what are all the terms that will be covered in free service period. I have warranty period. I don't mind to file a case in consumer board against you.

Hi,

I lodged the complaint on 15 feb 2018 ifb micro oven which didnt get start. My token number is [protected].

It's so unfortunate that your people did not have the courtesy to fix the problem till the today. As per ifb commitment the problem will be fixed with in 48 hrs of complaint.

When ever i called the customer care i am getting the false assurance stating that it's going to be fixed today. (I really dont know which day). Every time they will give different phone # of the service provider which is either wrong number are no one will pick the call.

I have spoken to the 7-8 customer care people. & all representative confirming address every time.

I have wasted money and 2 complete full day in call your customer care and waiting for the service. Yet, your people are not able to fix the issue.

Hope some one has the courtesy to respond to my mail.

Thanks & regards
Milind vichare
[protected]

I got ifb washing machine elite aqua sx 7kg having draining issue and lodged complaint with ifb customer care vide # [protected] on 13th mar and till now no response, called again to service center, they told to talk to area sales manager ms vinutha [protected], called morethan 15 times she is not picking the call, really getting upset on the service

Please refer to our washing machine

Sir we have made more than 42 complaints and we are still complaining:

Manmohan singh
Mobile no. While booking: [protected]
C 82, west azad nagar, street no. 1, delhi - 110051

Purchased via paytm order no.: [protected]
Dt: 14 sept, 2016, from
M/s kbm electronics in cs-1/32, lalita park, main vikas marg, laxmi..

Current mobile: [protected]

Sir since last 18 months, we have made more than 42 complaints, and still following customer care:

1. For the first time when machine was damaged, the storage tray was broken, and stand was missing;

2. After some days, when again machin was not respoding and buttons were not responding problems:

Some times, valve problems, door lock problem, board problem 2 times, water signal problems?

3. Machine went to change board once in okhla work shop, recieved after some many days

4. Machine still had prblems, than the mechanic told us that is problem is our electricity, we need to have install earthing wire, that problem will be solved.

B) we did same and after few days again, same problem exisist.

5. Than again a mechanic came to repair, he told fault is in water pressure, need to change the tab and make direct fitting from water tank.

6. We did the same, now the problem still exist.

7. Now from last 3 months, we are complaining and have no responce, and machine is not working.

Sir you are request to replace our machine, at your earliest, and save us from further harrasment.

Manmohan singh
[protected]

Choolaimedu, Chennai. On Saturday (10/3/18) my IFB Washing machine Elena DX was in the last rinse cycle and the belt got cut. Subsequently the machine itself drained water and we took out the clothes without spin and gave complaint.(10.31 hrs to[protected].Since no response, we again gave complaint on 12/3/18 @ 2.26 pm. I came to understand that only 2nd time it got registered. Service man from Royal Enterprises, Korattur, came and changed the belt for ₹960/-. Even though it is under AMC and will be due in May, he insisted for new AMC @ ₹5130/- minus ₹1000/-. Yet we still signed the AMC for two years. What I suspected is that after changing the belt, he told my wife to change the front gasket also for ₹3800/- since it is torn. Since I suspected foul play I did not consent and coming home I found a 4 inch tear in the gasket inside the flap. Water will simply pour out from the machine through this tear. Last time this firm made us to buy the filter for ₹1800/-. When there was no leak during the previous wash how a big tear will come all of a sudden. I suspect the damage was made by the serviceman to make us buy at a huge cost. This the 4th IFB Washing m/c & we are having for more than 23 yrs. First time this is a bad experience and request to investigate.
Anthony, mob.[protected], ID no.3771818.

The IFB Washing machine (EVA AQUA SX 10890) caught fire and we informed your customer executive regarding this issue, By which they came in person and investigated the situation.

He informed that the product will be replaced as soon as possible its been 2 months since then and still no replacement has been made.

Warranty copy has been attached for your reference

Please take action immediately on the same.

I have taken IFB Elena 6kg Front load in July 2014 and ever since then I am facing a lot of problems with this machine.
My clothes are being torn. Literally there are holes bieng created on my clothes. I have logged complaints several times, IFB engineers have come several times
and changed something or the other but there seems to be no improvement.
I suppose there will be no improvment since your product itself is faulty and useless.
Your quality team and engineer last visited on 2 March 18. Prior to this there have been several enginers who have come and changed something or the other to fix this problem for the last 3 years but are not successful till date.

I have spoken to Miss Vandana and she has no reply to my query. All she has to say is that she has informed her boss Mr. Kunal Gupta (Branch Manager)
This Manager does not have the courtesy to call and respond to customers complaint nor does he picks up customers call.

I have also spoken to Mr shailesh who seems to be the service Manager. This man needs to be trained first how to speak with customer. He has no customer etiquetts.He speaks very rudely and harshly and to add to it, he says you are using low quality material.
For your kind information we use branded clothes and even low quality clothes if put any simple washing machine also she not tear by holes in them.
He says no customer has this problem only you have, so is this my problem or your product problem.

I told the quality person who came to my house on 2/3/18 that the STEAM option has some problem, since I use the same only. To that the quality executive Mrs Sharada and Mr. Chari said that please dont use the team option use HOT option.
Then why have I brought this machine????

With all this frustration I spoke to your call center and spoke to Miss Suman (floor incharge) and I found her very efficient in her work (ONLY PERSON IN IFB WHO IS EFFECIENT).
This girl promised that she will call back and followed up with the same since she was sensitive to my complaint.
Must Aprreciate Miss suman for the same.

REST OF THE ENTIRE IFB TEAM IS USELESS AND HOPELESS INCLUDING MR. SHAILESH, MR. KUNAL GUPTA AND MISS VANDANA. I AM FIGHTING FOR MY MACHINE FOR THE PAST 3.5 YEARS. PLEASE CHECK YOUR CALL LOG FOR THE SAME . PRIOR TO THIS I HAVE COMPLAINED ON 23/8/17, WHEREIN THE TECHNICIAN CAME REMOVED THE IFB STAND AND WENT BACK AND STILL TEHRE IS NO SOLUTION TO IT.
MY TICKET NO RAISED IN YOUR CALL CENTER IS [protected]

I AM REALLY FED UP AND NOW WOULD REQUEST YOU TO PLEASE REFUND ME MY MONEY AND I WILL BUY A NEW WASHING MACHINE AND WILL NEVER EVER RECOMMEND ANYONE TO BUY IFB WASHING MACHINE.
I WILL ALSO REGISTER THE SAME ON FACE BOOK AND CUSTOMER GRIEVANCE FORUM.

Hi team,

I purchased IFB washing machine .at the time of installation only engineer had come and installaed.After that no one visited. but iam getting message regularly, your complain has been logged .After 4 hrs getting one more message, it has been resolved.No one visited and nothing done since 4 years.Why it's getting.Suspecting franchisee or engineers loging calls as Preventive maintainance and closing .

Today i received call no: [protected].and it has been closed with successfully resolution.This is something wrong on ground level .

Take it serious and provide me root cause.

_Thnaks

Mohana Rao.K
[protected]

I have raised a complaint with IFB on 7-Mar (ticket no. [protected]) for resolving an issue in my washing machine. This under warranty period and no one from IFB attended to resolve the problem nor they contacted us again. This is the second time I am facing such problem with IFB. Not happy with their customer service.

I bought a trolley for ifb front load 6 kg full automatic washing machine.

I was informed the cost of trolley is 1600 than when they came for installation they charged me 1850.

Your agent said that are transportation charges. Hardly 2 kg trolley costed me 250 for transportation.

Beyond that we were forced to purchase the trolley stating warranty will void if we use any other trolley.

They claimed it and confirmed that trolley is rust free.

Its not even 3 months and trolley is rusted please find the photo attached for the same.

This is the reply for mail dated
March 8th 2018 at 10.13 am

Dear sir/mam,

We regret the inconvenience caused to you.

We are looking into the matter and will revert shortly.


Thanks & regards,
Jovina dias
Ifb customer service

Till today no reply.

Worst is when i spoke to customer care number. Agent said trolley is not there product and they will not take complaint
Call date 7th march 2018, 07:23 pm
Call duration 32:57
Than he transferred the call to some other agent to speak as supervisor suman,
She says she or her higher authorities don't have rights to send email.
She said she is from hydrabad location.

This is the way they are fooling people and forcing their unsold product.

It was my wrong decision to buy ifb machine

People don't go for it.

Dear sir/mam,

We regret the inconvenience caused to you.

We have escalated the issue to our branch to have it attended.

We are looking into the matter and will revert shortly.

Thanks & regards,
Silima vaz
Ifb customer service
_

Respected sir/mam when i get good response from ur side i wait ur response...

Get outlook for ios

On fri, mar 2, 2018 at 1:53 pm +0530, wrote:

Dear sir/mam,

We regret the inconvenience caused to you.

We are looking into the matter and will revert shortly.

Thanks & regards,
Silima vaz
Ifb customer service
_

Respected sir,

My self chandrajit h bhatt ([protected]) from gandhinagar gujarat. When our family decide to purchase a new washing machine (Elena 6 kg front loader) so i survey the market finally we decide that we go for ifb and we purchase ifb machine but suddenly it working stop in warraty so i registered complain. Finally two person visit our home and tell us give us a machine so we coordinate them he took the machine in sector 21 gandhinagar and repair it and back to us. But after 4 month machine not work and warranty gone. Again i registered complain so again techinician come and tell the expense 5500 but i m not agree so i do again complain so again technician come he told us that drum not fitted properly so drum gone so u pay 4500 for that but as a techinician all technician have poor communication skill and lack of knowledge so i m very dissappoimtment again i decide go further for justice so i talk with

Mrs harsiddha madam she have no idea and not give good respose next.
I talk with mr jignesh darji ([protected]/[protected]) he tell me. 1. Machine age is over
2. U give me machine i give 2500 3. U go for flipcart and do exchange 4. I support u for better exchange value. 5. I try for repair machine but i m not sure about that once again this happen. 6. Go for other good brand 7. U waste ur time

So i m very much confuse last 6 month my wife not use machine finally we go for lg top loader. Last 6 month me and my wife mentally harrash so i required justice this is my final hope mail.

Now i hate this brand my mind totally wash i dont recommended to other for ifb. I want justice if i m not get. I go further but i m not suffer this type of foolish and nonsense respose from ifb industries...

Also i complain to head mailto:[protected]@ifbglobal.com and contact silima vaaz but not respond well

I purchased ifb washing machine in year 2009. It worked well for first 7.5 years. Since then it started giving problems.

My machine is in amc. Today we found that the door lock got damaged.

The technician inspected machine and told us 2 things:
1. He will try to find a lock and if he fails to get a lock then we need to buy entire door.

2. Technician predicted the root cause of problem might be fluctuation in power supply/earthing, so he suggested to buy a ifb controller.

My question is :
1. Amc includes replacement of metal parts then we should get a door as part of amc because door is a metal part.

2. Since controller is an external part, can we use controller of any other company?

3. What is the official price of ifb controller and door?

From
C Lokanathan
34, vinayakar koil street,
THELASHPET,
Pondicherry 605009.

To
The IFB Industries Limited,
Home Appliances division,
L1, Verna Electronic city,
Verna Salcete, Goa 403722.
Email - [protected]@ifbglobal.com

Dear Sirs,
I am Loakanathan, past four years residing in the address No. 34, Vinayagar koil street, Thelarspet, Pondicherry-605009. I bought a washing machine made by your company in the year 2010, during that time I was staying at Annanagar, pondicherry. Many times your technician attended service calls and rectified in both the locations without any hastles. By past three months the machine is producing abrupt weird noises when it spins for washing, also the water inlet is not working properly. The same was checked by your service technician in December 2017 and requested us to book a complaint online. My IFB front loading washing machine model Elena deluxe under AMC from may 2017 for three years. Many times the ticket was rises and without our consent it is closed, that's what your personal claims. Lastly one Mr. Ezhilfrom Pondicherry location came to attend the problem and did not attend as my AMC copy was not available with me. It was lost somewhere and still we are looking for that. Then after numerous calls to your CHENNAI and Pondicherry service centres, they could trace in your records and requested us to rise a ticket number again. We have requested your Pondicherry office to send the copy of our AMC duplicate slip for our records. Though several times ticket been raised there was no solutions. I am very sorry to say this was not expected from an Organisation like yours. I am really fedup and hence raising this complaint, hoping that you will take suitable actions at the earliest.

I've complained regarding this to your IFB number but still they are saying that my pin code 605009 is not viewable for them and so are not able to raise ticket with a complaint number. In the recent past on 18th January 2018 I complained about the same problem and a ticket was raised with the number [protected]. This was not closed but still I received a message that the ticket has been closed.
My questions are;
1. Why I am not able to raise a ticket now for the same address for which I was able to raise a ticket in the month of January and several service technician could locate? In fact the ex. Chief Minister's house is located in the same street, just six houses after. How come you are not able.
2. Many times ticket was rises and Without getting a reply from the customer how can the ticket be closed?
NOTE: I have asked your customer care executive Ms.Deepti to change my registered mobile number from [protected] to [protected] today because of the Aircel network problem. Also she has confirmed that it has been updated. Please communicate with me in future to the new number that I've provided now.
Waiting forward to get a quick and proper reply.
Thanks and regards,

C Lokanathan,
No.33, Vinayagar koil street,
Thelashpet, Pondicherry- 605009
Mob - [protected].
8th March 2018.

I own a IFB Ergo 6512 Red (Washing Machine) which my parents purchased in 2012. Recently they encountered an issue with the rubber fitting inside. A complaint was lodged regarding the same on 03.03.18
Ticket Number- [protected]
Initially employs at IFB industries refused to recognise the model and were not ready to lodge the complaint or share the service center details. After much hustle the complaint was registered.

We were later assured by the technician that the particular part would be replaced by Monday i.e 05.03.18. We received no response of any of kind on the above mentioned date, on subsequent enquiry we were told that the company stopped manufacturing the particular model resulting in no product part replacement.

We then got in touch with one of the senior executives in the Ghaziabad team; Mr. Samanta. He initially assured us he’d look into the matter and help us with the replacement. Though we received no support from him or any other IFB employ.

To make matters worse on the 7th of March we received a text message stating our complaint has been cancelled owing to apparent involvement of a private dealer which practically never happened. To check on the same we contacted Mr. Samanta and were told that IFB would not aid us in the replacement process and the only available option was to buy a new machine.

To state that I am disappointed in the IFB customer care would be a complete understatement.
my parents were using that machine and are too troubled because of the unserviceability of the same as it affects their day to day functioning.
I would want that IFB a so called trusted brand name should not leave their customers mid way just because they decided to stop manufacturing a particular model. Their lack of concern towards their customers grievances is rather upsetting.

I hope some action is taken regarding the above mentioned issue and product part support service which they promised should be assured at the earliest.

Thank you

After purchasing machine on 5th feb. 2018, Washing machine was installed on 7 feb2018 by balaji services technician . Washing machine was not properly installed . I informed him in the evening. Since 7 feb 2018, I have been calling him .bt he never responds. on filing complaint on customer care one technician visited on 20 feb. 2018 at 7:30 p.m. and said i would come the next day with few equipments that was not available with him at that time.Till date he has not returned. On 27th feb2018 another complaint was filed, Contact no. of ifb technician was provided by ifb customer care but technician has not visited yet and resolve the problem . My washing is not properly installed and it is not working properly (specially in spinning/ drying). Very bad experience .