IFB Industries Complaints & Reviews

I have lodged a complaint for the first time on your customer care services on 15.02.18 numbered [protected]. I had also contacted them more than 8 times thereafter. Though the product has guarantee, they have not came by theirselves for service from the date i bought the machine. Now, they are asking charge for spare parts saying it was damaged. The spare parts are also not changed till today. Their reply is also not satisfied.

I am a customer for your company for last 9 year and using various appliances and appreciate the innovation and creations of ifb.

I am very sorry to say that the company has very excellent vision - "excel in quality & services to be in consonance with global standards" but the service end is just opposite and horrible. Last time when we didnot availed proper services offered by you company, the owner of showroom blames that action.

This time i purchased new washing machine (Less than one year), i was continuously getting calls from ifb for the service. I asked many times that whether the service is free, then on calls they always mention same as promised during purchase that service is free. When came to home last week after service they started charging. Secondly, when today i opened the door of the machine it started giving cracking sound. So i called your customer service then they given some mr, bhaskar's number ([protected])- instead of attending to my issue, he started blaming the saying did you call us before service and on a high note and pitch that i am a engineer. What shall i do if he is a engineer? Customer care has provided his number. Moreover he very ridiculously behaved screaming do keep down the phone. Instead of asking whether i have the number of service person or not. He blamed that i should have the number, call them before service and irrelevant things. Above all he banged the phone as well. It is really a gracious behave.

Company is really manufacturing excellent goods but the ones who are possessing the post in the company are irresponsible, novice and inexperienced.in long term service matters.

Ijust want to spot light on the issue that if company want to carry ahead their vision indeed not only for sake of mentioning in quality assurance purpose. I strongly plead to look into my matter.

Thanks & regards

Dr. Varsha chorsiya
Email: ivkc. [protected]@gmail.com
Mobile: (91) [protected], (91) [protected]

I bought ifb executive plus 8.5kg washing machine on 7th feb2018. Till date i. E, 23feb 2018 installation of machine is not completed. Inspite of so many calls and filing a complaint on 17.02.2018 on ifb helpline, the problem is as it is. Their people are mostly interested in selling washing powders and all that. Very bad experience with ifb products and services. I neither buy ifb product in future nor i recommend anyone.

We brought ifb digital sx 6kg washing machine on[protected] on 21-2 2018 suddenly machine caught fire when cloths were inside and machine was on. We smell something like fiber melting nd our neighbour came out and help of them we could stopped sever damage of our house. I have raised customer care complain they promise to send person immediately and they also talking about visiting charge and all because it is out of warranty. Why shoud i pay for this accident when there is ur product fault. Even i m ready to pay visiting charg but but no one is still arrived. It is serious matter my 1.5 year daughter was playing near the washing machin. What will happend if my neighbour dosent came nd took her away. I can claim for this accident. Kindly come nd investigate why it caught fire.

Three days back purchased ifb washing machine from pai electronics, dilsuknagar, hyderabad. The next day the ifb team supposed to visit my house for a demo. Yesterday i received a call in the after noon from the technician, i requested him to come at 6.00 pm as all of our family members are went out for the duties and available at that time.

When i rang up sevaral times (Nearly 15 mts) customer care number of 1800
3000 5678 one gentle man gave a number of and asked me to contact them. The number is [protected]. One laday lifted the phone and asked me the ticket number and i informed the same i. E.[protected]. Then she bargained me to stay at home in the morning and informed her that is not possible because all of our family members leave the home at 7.00 am. She said ok and assured us to send mr praveen for a demo.

After lapse of 30 mts. The phone no. Of [protected] was switched off and when i tried to contact the customer care no. It was kept aside and a recorded voice is telling that all the executives are busy with customers (?). I don, t know who am i.
The the washing machine is laying idle for the last four days and i wish to return the same and go for another brand who will provide satisfactory service to the customers.

Even though, i knew it very well that this mail will go to your dust bin, i am writing this as i spent my hard earned money on your product mistakenly.

Yours truly,
M v raghava
[protected], [protected]

I ordered the abv product nd the same was delivered to me promptly on 15feb but it is still lying unpacked since the last 5days. On sat nd mon i got a call frm the technician promising to be there by 4p. M. But no one turned up... Fail to understand why such callousness as i am a loyal cust with flipkart. Made umpteen calls to the call center nd all promised me that somebody wud turn up. I even had a word with sup sunita yesterday... Only promises but no follow up... Is this what you call...
After sales service. Any more waiting then this is the last time i placed an order with you... My buyer for the present machine is not going to wait any longer... So pls expedite nd improve your after sales service.

Complain has been registered with ifb cc. Complain number - [protected].
All other details like contact number/address is available with the complain. Seems their technicians are not qualified enough to do repair jobs. Each time they do something only to introduce new defects. Other problem is response time.in spite of multiple calls, they hardly bother to respond in timely manner. And even if they visit, they are only bother to sell/promote some powder and other stuffs. Disgusting!! That is the reason why you go to any commercial establishment to purchase consumer products and you be advised about their (Ifb) pathetic customer service.

Sir, i purchased the above item on line through flipkart vide invoice faaa[protected] dt[protected]. Sl no[protected]. Item stopped functioning a month back. I lodged a complaint for warranty repair. Rep from ifb kochi came and found magnatron non functional and promised to replace. It is two weeks past and i telephoned ifb office and they conformed receipt of new magnatron and promised to send the rep next day. It never happened.
Request advise ifb kochi, kerala to undertake repair at the earliest.

Ap surej, x/237, sarojini road, fort kochi 682001
Mob: [protected]

I'm using senorita vx 6kg bought on 2014 and having voltage control by ifb. It was not working by 2016 by showing a ' door' message in display eventhough the door was closed properly, then service requested and they change the 'mother board' (Dono ur term). Now the same error ('door' at display) occurs to the replaced board. If it was because of high voltage whats the use of voltage control worth 1500/- sold by you. I think now also board needs to be replaced.

सेवा में,
प्रबंधक महोदय, दिनांकः- 16 फरबरी 2018
आईएफबी।

विषय:- आपकी कंपनी का खराब गुणवत्ता वाला प्रोडक्ट।

प्रबंधक महोदय,
महोदय 07 फरबरी 2018 को आपको भेजी गई मेल में आपके यहां अपनी वाशिंग मशीन खराब होने की कंपलेंट की थी। लेकिन एक सप्ताह बीतने के बाद भी आपके और आपके इंजीनियरों द्वारा कोई संतुष्ट जवाब नहीं दिया गया। जिसको देखकर मुझे लगता है कि आपकी कंपनी को ग्राहक की परेशानी से कोई लेना देना नहीं। अगर होता तो मुझे इस तरह आपको बार-बार मेल भेजकर अपनी परेशानी से अवगत नहीं कराना पड़ता।
आपको मैने 07 फरबरी 2018 के पत्र में अवगत कराया था कि कंपलेंट दूर करने आये आपके इंजीनियर ने बताया कि इसकी कैबिनेट भी खराब है। जब तक वह ठीक नहीं होगी तब तक मशीन ठीक नहीं होगी। महोदय लगातार पिछले 5 माह से इस मशीन की आपको लगातार कंम्पलेंट करता जा रहा हूं और मशीन आज भी काम नहीं कर रही है। कभी आपके इंजीनियर इसके संस्पेंशन राॅड को खराब बताते हैं तो कभी शौकर खराब बताते हैं तो कभी कुछ। अब उन्होंने कैबिनेट को खराब बता दिया। कुछ दिन ऐसा ही चलता रहा तो वह कंपनी के प्रोडक्ट को ही खराब बताकर दूसरी कंपनी से वाशिंग मशीन खरीदने की भी सलाह देने लगेंगे।
महोदय मुझे यह बताइये विश्वस्तरीय आपकी कंपनी के प्रोडक्ट में इतनी खामियां है जो खुद आपके इंजीनियर बता रहे हैं तो आप ऐसे खराब गुणवत्ता के प्रोडक्ट बजार में कैसे भेज सकते हैं? क्या आपको अपनी कंपनी की साख गिरने का कोई डर नहीं होता? मेरी सिर्फ आप से यह विनती है कि आपकी सर्बिस और गुणवत्ता की कमी है।
महोदय मेरी मुलाकात सर्बिस सेंटर की सर्बिस से परेशान दो अन्य ग्राहकों से हुई जो कि आपकी कंपनी का प्रोडक्ट यूज कर रहें हैं उन्होनें भी मुझे बताया कि जैसे आपके साथ हुआ है हमारे साथ भी हुआ है परन्तु हम काम की व्यस्तता और कोर्ट कचहरी के झंझट में न पड़ने के कारण आवाज नहीं उठा पाते हैं। परंतु उन्होने मुझे भरोसा दिलाया कि हम आपके साथ कंधे से कंधा मिलाकर तैयार हैं और अगर कोर्ट तक जाना पड़ा तो हम कोर्ट तक जाने को तैयार हैं। मैने उनसे भी कह दिया है कि आप अपने सारे कागजात तैयार रखें इस बार तो लड़ाई आर-पार की लड़नी है। उसके लिए चाहे धरना-प्रदर्शन करना पड़े, भूख हड़ताल करनी पड़े, अभी और परेशान कस्टमर ढूंढ रहा हूं जिससे उनको मेरे साथ ही सर्बिस सेंटर की कार्यशैली और इसके अधिकारियों के व्यवहार से न्याय मिल सके।
महोदय, मुझे आपसे यह बात जाननी है कि मशीन बेचते वक्त मुझे यह क्यों नहीं बताया गया कि मशीन की कैबिनेट खराब होने के बाद इसके सारे कलपुर्जों के साथ ही पार्टस खराब हों जायेंगे, इसकी सर्बिस मेन्टेंनस महगीं हो जायेगी और यह मशीन चलने लायक नहीं रहेगी, और आपके जीवन को भी इससे संकट हो सकता है। अगर ऐसा है तो आपने ऐसी घटिया कैबिनेट बनाई ही क्यों?
महोदय में आपकी यह सारी बातें पूरे सोशल मीडिया, टीवी चैनलों, समाचार पत्रों, फेसबुक टिवटर, न्यूज पोर्टलों, के माध्यम से लोगों को जागरूक करूंगा कि आपकी कंपनी की वाशिंग मशीन की क्वालिटी बेहद घटिया है। जब कैबिनेट ही काम की नहीं है तो मशीन का क्या करना?
महोदय मेरी आप से यह विनती है कि मेरी मशीन को पूरी तरह ठीक किया जाये, या मुझे दूसरी मशीन दी जाये या फिर मेरे पैंसे वापिस किए जायें। क्योंकि यह आपकी सर्बिस की गुणवत्ता की कमी और आपके इंजीनियरों के हिसाब से प्रोडक्ट के गुणवत्ता की कमी है।
महोदय, अगर मेरी समस्या का समाधान 07 दिन के अंदर नहीं होता है तो मैं यह कहना चाहता हूं कि यह आपकी सर्बिस की गुणवत्ता की कमी है मैं इसमें अपना वाद उपभोक्ता न्यायालय कंन्यूजमर फोरम में समस्त परेशान ग्राहकों को साथ लेकर प्रस्तुत करने को वाध्य होंउगां। मुझे अपनी देश की माननीय न्याय पालिका पर पूर्ण विश्वास है, जो भी माननीय न्यायपालिका का फैसला होगा वह मुझे मंजूर होगा।

आपका
मानसिक तौर से पीड़ित उपभोक्ता
अमरनाथ गुप्ता, मो-[protected]

Dear,
I used to stay in Andhra Pradesh near Chittor We are fed up with the customer service of the IFB.when ever we are calling to the customer care every time they are saying that server is down and they are giving some numbers of the mechanics and when ever we are calling to the mechanics they are saying some other names and numbers to call.they are not responding properly and within this time our warranty got over and recently one mechanic came and said that some assembly part is gone and have to be replaced.hope you guys respond for me and solve my complaint .

Ifb kindly take your 38 ltrs box and i guess you can use it for frying up the complaints that gets logged. Sorry for that you will need to take a print out. Get a good printer but not one of your own if you do make one. And if you cannot send someone to take it kindly let me know the address so that i can courier it for free. Thought it was one of the best brands making oven but to my goodluck i got a box in which the service engineer boils water and tells us it's working. Guys buy this oven for boiling water and ifb kindly show this in your advertisement, it will be a massive hit.

Unethical behaviour (Spinning is not happening and sound is coming from washing machine while running)

Please find the attachments for the details of model and date of purchasing.

I am requesting for the repair because it is having warranty. Within one year we are getting sound from washing machine while running

Dear sir,
I am based at punchkula, haryana.
I purchased this product in june 2017 and since then i am facing problems regarding it's operation. First, on delivery, it's top cover was found cracked which was replaced after nearly three months of continuous requests and reminders. Unfortunately, the problem did not stop there because soon after the installation, it started giving ff error. There is no mention of this error code in the manual and the local customer care technician had no clue of it. Much time was wasted in decoding it by hit and trial method. Finally, by raising the height of outlet pipe, the machine became functional, but only for a couple of days as another error f5 started cropping up.
The ifb technician's knowledge appears to be pathetic. Sometimes he says that an additional water filter, costing rs 1800 is to be added or he says i should fit a voltage stabiliser costing rs 4200. The worst is that despite all this, he is not sure of the outcome. This is my first experience with ifb and me and my wife are simply fed up.
Can someone please help me out.

Horrible service.

We have 3 complaints. Details are as follows -

2/10/2017 - complaint ref no [protected]
10/01/2018 - complaint ref no [protected]
06/02/2018 - complaint ref no [protected]
Looks your firm has been lossign grip and control on the service issus. I have heard many of my frnds complain the same too.

I would like to esculate htis issue furhter.

Revert
Radhika / uttam
[protected] / [protected]

Complaint no. [protected] stands unsolved for more than a month. We have called several times to ifb cc and the franchise sabari enterprises at thiruvallur no action taken so far. We find it difficult to wash our clothes manually. We have amc with sabari enterprises thiruvallur a franchise of ifb industries

R. Rangarajan
11, arumugam street
Ondikuppam
Thiruvallur 602002.
Cell [protected]

We had ordered a ifb microwave in april 2017. The product was damaged and so it had to be returned and exchanged. Again, the exchanged product recieved was not working properly and we had to complain at various levels multiple times. Now the executive are finally accepting that the product was non functional and they would again exchange it. But we are so tired of the whole ifb service and product quality that we want our money back and if further pushed we want interest on that money for all the mental trauma handled in dealing with the worst ever ifb service quality.

Sir i bought ifb w/msenator sx aqua 8kg my invoice no hcwh55737 ref no kukt 591. Dated[protected]. Since this purchase date no technician has come to free service, already 10 months over. Because of your poor service many of my friends have purchased other brand. Your company machines are perfectly manufactured but service is the worst because of these technician your company reputation is getting damaged.
R heeralal plotno 72 vasantanagar kukatpally hyderabad 500072. My contact no [protected]

We are using ifb washing machine front door open and we have logged complaint regarding service provided by service center in agra (Madia katra) repairing person mr mukesh, now concern is while washing clothes suddenly front door came out and we called mr mukesh for repairing he told that speed controller is not working we told that we are calling you from last 5/6 days and logged a complaint regarding the problem but he came instead of doing anything he returned back and told will come back again now is this the service we get from top most home appliance company in india.
Need solution please

Regards

सेवा में,
प्रबंधक महोदय, दिनांक:- 07 फरबरी 2018
आईएफबी।

विषय:- आपकी कंपनी का खराब गुणवत्ता वाला प्रोडक्ट।

प्रबंधक महोदय,
महोदय 30 जनवरी 2018 को आपको भेजी गई मेल में आपके यहां अपनी वाशिंग मशीन खराब होने की कंपलेंट की थी। कंपलेंट दूर करने आये आपके इंजीनियर ने बताया कि इसकी कैबिनेट भी खराब है। जब तक वह ठीक नहीं होगी तब तक मशीन ठीक नहीं होगी। महोदय लगातार पिछले 5 माह से इस मशीन की आपको लगातार कंम्पलेंट करता जा रहा हूं। कभी आपके इंजीनियर इसके संस्पेंशन राॅड को खराब बताते हैं तो कभी शौकर खराब बताते हैं तो कभी कुछ। अब उन्होंने कैबिनेट को खराब बता दिया। कुछ दिन ऐसा ही चलता रहा तो वह कंपनी के प्रोडक्ट को ही खराब बताकर दूसरी कंपनी से वाशिंग मशीन खरीदने की भी सलाह देने लगेंगे।
महोदय मुझे यह बताइये विश्वस्तरीय आपकी कंपनी के प्रोडक्ट में इतनी खामियां है जो खुद आपके इंजीनियर बता रहे हैं तो आप ऐसे खराब गुणवत्ता के प्रोडक्ट बजार में कैसे भेज सकते हैं? क्या आपको अपनी कंपनी की साख गिरने का कोई डर नहीं होता? मेरी सिर्फ आप से यह विनती है कि आपकी सर्बिस और गुणवत्ता की कमी है।
मेरा आपसे निवेदन है कि कृपा कर इसे जल्द से जल्द पूर्ण रूप से ठीक करायें और उम्मीद है कि आप मशीन में आॅरिजनल पार्टस का ही इस्तेमाल करेंगे।
महोदय मेरी आप से यह विनती है कि मेरी मशीन को पूरी तरह ठीक किया जाये, या मुझे दूसरी मशीन दी जाये या फिर मेरे पैंसे वापिस किए जायें। क्योंकि यह आपकी सर्बिस की गुणवत्ता की कमी और आपके इंजीनियरों के हिसाब से प्रोडक्ट के गुणवत्ता की कमी है। अगर मेरी समस्या का समाधान 07 दिन के अंदर नहीं होता है तो में अपना वाद उपभोक्ता न्यायालय (कंज्यूमर फोरम) में दर्ज करने को वाध्य होउंगा।

आपका
मानसिक तौर से पीड़ित उपभोक्ता
अमरनाथ गुप्ता, मो-[protected]