IFB Industries Complaints & Reviews

Dear ifb executives,

It is with great anguish and pain that we write this mail to
Complain of the pathetic service and product quality of ifb washing machine front door 6.5 kg top door, we was been using ifb products from last 15 years but never face such type of responsibility from the ifb service.

I registered a complaint with customer care on 07.01.2018, got in touch with local service center's sullurpeta nellore (Dist) and area service executive direct employee of ifb onward until date everyday. A technician named mr. Mahesh visited and advised to bring the machine to the service center to fix the issue. The machine is under warranty and also we have paid advance amc for another 2 years.. Why should we take machine to local service center.

We are using other home appliances and never ever carry the product to the local service center which is under warranty as aggreed by the company the service engineer will attent the issue and fix it at the customer place itself.

I addressed this issue with the area service executive direct employee of ifb (Ram prasad) but i am not getting any help/support from the company executive and it is interesting to see the company executive (Ram prasad) is totally ignorant to the complaints of the customer even after continuous call since 15 days of the problem. We did not bought machine for 20000 and keeping aside and doing work by our self. My mother is very old and sick and we thought as ifb machine will help my mother in daily washing but now my mother is struggling on her own, if we are able to do work done by us then why should we buy product.

I would request to please look into the matter asap and replace the parts of machine without putting us to more stress and i hope you will resolve the problem with the machine as i think 1 months is more than enough time
For the service engineer to experiment and try solutions on a hapless customer.

You can reach me on this number :+91 [protected]

Sullurpeta-524121
Nellore dist-andhra pradesh

Thanks
Srikanth

I have ifb washing machine (While spinning heavy sound comes from the machine) for which i raised a complaint on 03.01.2018 10:57 am (21 days in total). Though it was told that within 24hour technician will reach but no technician will come after and there is no callback also, almost 21 days crossed. I keep on contacting with customer care and they said with the same answer ("we will arrange a technician within 24 hours" like that).

The below service center numbers are given by the customer care center but no use.

Level-1
Navas-coordinator:
76xx6xxx68
90xx5xxx64

Level-2
Pradip
90xx6xxx63

Level-3
Viswanathan - regional manager
89xx8xxx22

I am always looking at your facebook page i want to tell you one thing, whenever you post products related posts on your facebook page go and see the comments, 90% of comments are talking about your worst service given by you (Ifb).

* why do you sell such products for which you can't provide service?

* why would the customer buy such an expensive products for which they can't get service?

* please advice what should i do on my washing machine. Should i throw it in the dustbin as ifb doesn't repair faulty device?

Suggestion: this is the good suggestion i gave you on behalf of those who bought ifb products. Whenever you introduce the new product to the market just put on the caution sticker stating that "this is the disposable product, which can be used only 5-10 months". Let the consumer decide whether want to purchase your products or not.

Sir, i bought ifb senator smart touch 8kg in six months before at ideal home appliance, kaithamukku, trivandrum. Now the machine is not working due to manufacturing defect. Technicians check that machine and said that replace it. I complained in 8/12/2017 and no response till date from dealer and service centre. I expect you take good decision for me.

My machine was working fine past 4 years till warrenty, but after 4 yrs and 8 months the machine stopped working. When i called for service, i was told that i have to replace the main digital board, valve and shocks. Which has been charged around rs. 10000. I am surprised is that spares or electronics that much costly. I think ifb is exploiting his customers.? I have been using the ifb past 25 years and this is the 3rd machine. But this is the first time the i am finding the product is bad and stopped working in 4 year with high repairing cost. Apart from this i have been pushed for amc for the cost of 3500.

I am sure as a loyal customer of ifb, i will hence forth not recommend further to anyone.

Ifb is simply looting.

I bought "ifb senator aqua sx 8 kg" on dec 2015.
In july 2016, i register complain for an issue and they replace the main circuit board.in just 8 months i have seen the same issue and registered a complaint.
Looks like, there is some issue with this model or company replaced circuit board with bad quality circuit.

Right now, circuit replacement covered in warranty but since replaced board quality is bad, i may need to pay for after warranty.

I want to warranty extension for at least circuit board and door lock. Or if possible want to replace machine with some other model.

Complaint detail:
Model: ifb senator aqua sx 8 kg
Complaint number: [protected]
Date: 20/01/2018
Warranty: machine is in warranty

Hello ifb i hav a complane issue of my elena sx the service quality is too poor in this city plz provide a service engg from ur company.
Your service engg nt come to my place all my cloths r inside my washing machine what a company u r sell da product n nt given da service plz its a req to provide da service as soon as possible its a req.
My adress is
Swarupananda kar
At-bhudhikhamari, po-bhanjpur, w. No-01, dist - mayurbhanj, orissa, mob-[protected], [protected]

Hi team,

I have raised a complain [protected] for mine machine. Technician came and he told that belt became lose and need to change. He has charged me 620/- rs me for the replacement of belt.

Not sure if machine is under warranty then how technician can charges for spare parts.

If you are writing 100% warranty then it should be 100% only.

Thanks.

I had lodged a complain on the 15th dec;17 for my ifb microoven not functioning. Till date i havent got it resolves. They keep closing the ticket without doing any job. One day technician turns up and says he ll bring the spare parts and then flees away. I have to keep calling the customer care and the local service provider asking them to send a technician.

Till dat the issue is not fixed.

Horrible customer service!!! Wasting ppls time and energy.

Dear Sir

This message is with reference to my complaint registered with mobile number [protected]. I purchase a microwave through paytm a month back. But it founds panel lock broken but due to less awareness it's not find out during installation. But later on when I registered the complaint
NOW your service person asking it's on chargeable bases. Now after investing money in new product I am facing issue. Kindly suggest how to proceed for correction. Hope you are the person who can resolve the issue.

Best Regards
Kavit Bansal

Some voice was coming from my machine so i called ifb executive. He comes to my house and checks my washing machine and said that there is barrier issue which can be solved by inserting a new one, then he goes. After 2-3 days i called in ifb office raipur, chattisgarh i talked with the head of that office he told me that the parts are coming from goa, so it will take some time to reach raipur. Its 10-12 days then i again called and talked with the head, now he told i will take 3 more days.!!! Such a ridiculus service they are providing to us. After 3 days one of the executive from ifb come to repair the machine, first thing i called him at 11 am in the morning so that he can easily repair the machine in the light of sun. He comes at 6 pm in the evening and also he forgetted necessary tools for opening the machine, so he said he will come tomorrow morning surely. The next day i called him at 11:30 am in the morning he said he will come till 12 pm afternoon. He comed at 2 pm. Such a shame no value of time. He came at 2pm and now also he forgotted his tools... 😡😡 and he hasn’t came.. Are you making your customers fool?? Such a shame and very very bad customer service from ifb, i will never buy any product from ifb now and i will not keep quiet i will definately take some action.
Note:- never buy ifb products very bad services in raipur, chattisgarh

I called a service center for ifb here in mumbai, it is called weathercool engineering sales and services in andheri, kurla. I had an issue with the door not locking without being pushed really hard. The person who came to service the machine said there was an issue with the motherboard and said he would require 5800 rupees as payment for the board replacement with a six months guarantee. I wan to verify whether he was correct or not.

This is to bring to your kind notice that the ifb - executive front load washing machine bearing sl. No. Wt exb 000564 was not functioning due to water coming out from the front door. We registered a complaint for the repair and the ticket no. Ifb[protected]wm on 28.12.17 was given

Mr kiran of ifb services, having office at no.473, ground floor, 7th cross, 1st main, gokula 1st stage, 2nd phase, yeshwanthpur, near bombay deing, bangalore 560022 (Mobile nos. [protected] & [protected]) had come to our house for rectifying the same and advised us that the existing door is to be replaced.

The cost of the door he asked to pay was rs.5, 000/- for which my mother promptly paid. A bill to this effect was also issued, as my mother turned around to attend her mobile, mr. Kiran of ifb took that bill for having received that 5, 000/- without the notice of my mother and my mother could notice him taking.

We had to repeatedly call mr. Kiran (Mobile nos. [protected] & [protected]) to get the new door and one fine day he turned up saying he has brought a new one on checking we could notice that the one removed of ours had been painted and was brought and the paint was still wet on checking. On arguing we came to know that he has still not got a new door and went back saying he shall come back next time with a new one and further asked for rs.2, 500/- which was blankly refused and insisted that he get us back the door that he had earlier taken of ours.

Even after many calls he has still not turned up and not picking up our calls. As many clothes started to pile up we had no choice and again called up ifb service person who came with a new one and fixed it and charged us rs.1, 650/- for the door and rs.350/- as labour charges.

We request your kind intervention towards getting us the refund of rs.5000/- paid to mr. Kiran (Mobile nos. [protected] & [protected]).

I will wait for reply from ifb and if not then i will take necessary action.

Hi i raised a complaint on dec 20th and till date my issue is not resolved... Service technician visited one day checked and said he need to replace certain parts and never turns back, called several times and spoke to supervisor too.. Unfortunately there is no response and even the supervisors commitments is not addressed. I am working and i clearly told my available timelines still they don't bother.. I am surprised how come the senior officials do not bother if a complaint is pending since 20 days.. Any explanation on this...

I raised ticket no.[protected] for servicing on 11/01/2018 but service technician not attended till date.

My address T.Durgapradad 24/1-1 chimmanivari St. Jammalamadugu post Kadapa dist Andhrapradesh state 516434.

Product details. Senorita aqua VX
SL no.[protected] date of purchase 11/10/2014.

The service engineer till date not visited.
Please provide service engineer for resolve the problems.

Sir/Madam,
I have booked a complaint regarding Loud noise & vibration in the machine while washing to Customer Care vide Ticket no. [protected] on 27.12.2017 and after few visits of service technician / engineer, the problem was not resolved as the machine did not run, i got a SMS where in I responded with 'NO' as the problem was not resolved but i have been told that the Complaint is resolved so i again booked a complaint as asked to, vide ticket no. [protected] on 06.01.2018, now since then i am tols that its drum is to be changed and also the panel, i have tried alot but for the last many ays my machine has not been attended.
I spoke to Ms Meenu (no. [protected]) & Mr. Rakesh Yadav (no. [protected]) and i am assured that some technician shall visit, which still is found to have resulted as no show. Today, Mr. Rajesh Yadav informed me that Drum is there and i will find out why the complaint has not been attended so far.
Finally at the end of the day when i am not seeing any development towards rectification of my problem i am left with only one option to write a complaint.
Hope i will get a due response and my machine will be duly attended as to make it functional.
We are in great trouble for last 16-17 days and need an immediate solution.
Regards
Gautam Dikshit
Mob- [protected]/ Alternate No. [protected].
196-A super M I G, Express View Apartment, Sector 93 Noida-201304.

Raised the complaint#[protected] for washing machine ifb (Senator aqua s x 8kg) more than a week ago and till now call center people and even area manager sunil sharmaj ([protected]) has been delaying the matter by giving false promises and dates. I am surprised about what kind of quality assurance and verification system. I beg dont fall for such services. This is not first time we have been in such trouble. No one is doing their duty and very well know how to delay the work till the customer loses its patience so worst customer service!!!

The washing machine was purchased on 16-nov-2013.
It became defective on 9 oct. We got it repaired from your company. But now, again the same problem is there i. E related to the bearings. The defect was not removed properly. Since your product is very popular and we never expected such defect in such a short period. It seems that proper repair was not done. Please check and do to needful to make the machine workable.

I am one of your old happy customers, who is using your ifb washing machine (Front load) for the last 12 years without complaint. Two days back, i faced a small issue of water leakage and found that the outlet rubber hose inside was damaged. Immediately i visited your service center at pallichal, trivandrum. (Prompt care, pallichal, balaramapuram, trivandrum, kerala - 695020) when visited and requested for the drain outlet rubber hose, they told me that they cannot sell directly to the customer, but their service person shall come and fit it. The charges would be rs.750/= including service charges. Today 13th jan 2018, the service technician has visited and replaced the rubber hose. After that he has prepared a bill of rs.750 for the rubber hose and a service charge of rs.590/=. When i told him that the amount agreed was only rs.750/=, he called up his manager mr. Murali who talked to me rudely, shouted, abused and harassed me mentally. He asked the service engineer to remove the part and leave the machine as it is.
The reason for the complaint is when i visited the service center the rate given was rs.750/= and after fitting it how can it become rs.1340?. How can a customer care person can shout, abuse and mentally harass an ifb satisfied customer? Again how can a company refuse to supply spares if we can fix it by our self?

Joy francis - kodangavila - neyyattinkara

We are using ifb washing machine model of senorita aqua sx/vx 6.5kg 1000rpm... Still our product is in warranty, when we use cold-lightly soiled after the machine stops when we open the door of washing machine we are getting a burning smell inside and to the clothes, we are suffering from this issue from past few months, we thought it would stop but... Day by day it is increasing the smell, and some times we can see fog occuring in the machine...

I raised the complaint on 29th december for my washing machine which is under warranty, the engineer visited my place on 2nd and diagnosed that spring of my machine has been damaged. He said he will do it on 3rd but no reply for couple of days when i called pune office they said they don't have it & need to get it from warehouse in wagholi, pune and will take another couple of days, to my surprise no response for couple of days when i called them back i got very rude response saying that it is not available in pune & need to procure it from goa and not sure when it will come. I then somehow got the number of wagholi office where the i got same kind of cold response, after lot of chasing & request they got it arrange on 9th jan, finally when engineer came to repair he discover some internal pipe is leakage. He said he will get it on 10th but since there was no response from him, i called him but he did not picked-up the phone, when i called pune office i got same rude response saying it will take 3-4 days further to get the pipe and the person kept the phone on side. I have not seen such a pathetic customer service from reputed company like ifb. We go for brand by paying premium, it is very disappointing to see such post sales service from company & their appointed vendor. There is no basic discipline on how one should speak to customer who is at distress & facing inconvenience. Also not sure why there is no stock of basic parts in warehouse when they are catering to such big market like pune. Hats off to such unprofessional company