IFB Industries Complaints & Reviews

Dear,
I used to stay in Andhra Pradesh near Chittor We are fed up with the customer service of the IFB.when ever we are calling to the customer care every time they are saying that server is down and they are giving some numbers of the mechanics and when ever we are calling to the mechanics they are saying some other names and numbers to call.they are not responding properly and within this time our warranty got over and recently one mechanic came and said that some assembly part is gone and have to be replaced.hope you guys respond for me and solve my complaint .

Ifb kindly take your 38 ltrs box and i guess you can use it for frying up the complaints that gets logged. Sorry for that you will need to take a print out. Get a good printer but not one of your own if you do make one. And if you cannot send someone to take it kindly let me know the address so that i can courier it for free. Thought it was one of the best brands making oven but to my goodluck i got a box in which the service engineer boils water and tells us it's working. Guys buy this oven for boiling water and ifb kindly show this in your advertisement, it will be a massive hit.

Unethical behaviour (Spinning is not happening and sound is coming from washing machine while running)

Please find the attachments for the details of model and date of purchasing.

I am requesting for the repair because it is having warranty. Within one year we are getting sound from washing machine while running

Dear sir,
I am based at punchkula, haryana.
I purchased this product in june 2017 and since then i am facing problems regarding it's operation. First, on delivery, it's top cover was found cracked which was replaced after nearly three months of continuous requests and reminders. Unfortunately, the problem did not stop there because soon after the installation, it started giving ff error. There is no mention of this error code in the manual and the local customer care technician had no clue of it. Much time was wasted in decoding it by hit and trial method. Finally, by raising the height of outlet pipe, the machine became functional, but only for a couple of days as another error f5 started cropping up.
The ifb technician's knowledge appears to be pathetic. Sometimes he says that an additional water filter, costing rs 1800 is to be added or he says i should fit a voltage stabiliser costing rs 4200. The worst is that despite all this, he is not sure of the outcome. This is my first experience with ifb and me and my wife are simply fed up.
Can someone please help me out.

Horrible service.

We have 3 complaints. Details are as follows -

2/10/2017 - complaint ref no [protected]
10/01/2018 - complaint ref no [protected]
06/02/2018 - complaint ref no [protected]
Looks your firm has been lossign grip and control on the service issus. I have heard many of my frnds complain the same too.

I would like to esculate htis issue furhter.

Revert
Radhika / uttam
[protected] / [protected]

Complaint no. [protected] stands unsolved for more than a month. We have called several times to ifb cc and the franchise sabari enterprises at thiruvallur no action taken so far. We find it difficult to wash our clothes manually. We have amc with sabari enterprises thiruvallur a franchise of ifb industries

R. Rangarajan
11, arumugam street
Ondikuppam
Thiruvallur 602002.
Cell [protected]

We had ordered a ifb microwave in april 2017. The product was damaged and so it had to be returned and exchanged. Again, the exchanged product recieved was not working properly and we had to complain at various levels multiple times. Now the executive are finally accepting that the product was non functional and they would again exchange it. But we are so tired of the whole ifb service and product quality that we want our money back and if further pushed we want interest on that money for all the mental trauma handled in dealing with the worst ever ifb service quality.

Sir i bought ifb w/msenator sx aqua 8kg my invoice no hcwh55737 ref no kukt 591. Dated[protected]. Since this purchase date no technician has come to free service, already 10 months over. Because of your poor service many of my friends have purchased other brand. Your company machines are perfectly manufactured but service is the worst because of these technician your company reputation is getting damaged.
R heeralal plotno 72 vasantanagar kukatpally hyderabad 500072. My contact no [protected]

We are using ifb washing machine front door open and we have logged complaint regarding service provided by service center in agra (Madia katra) repairing person mr mukesh, now concern is while washing clothes suddenly front door came out and we called mr mukesh for repairing he told that speed controller is not working we told that we are calling you from last 5/6 days and logged a complaint regarding the problem but he came instead of doing anything he returned back and told will come back again now is this the service we get from top most home appliance company in india.
Need solution please

Regards

सेवा में,
प्रबंधक महोदय, दिनांक:- 07 फरबरी 2018
आईएफबी।

विषय:- आपकी कंपनी का खराब गुणवत्ता वाला प्रोडक्ट।

प्रबंधक महोदय,
महोदय 30 जनवरी 2018 को आपको भेजी गई मेल में आपके यहां अपनी वाशिंग मशीन खराब होने की कंपलेंट की थी। कंपलेंट दूर करने आये आपके इंजीनियर ने बताया कि इसकी कैबिनेट भी खराब है। जब तक वह ठीक नहीं होगी तब तक मशीन ठीक नहीं होगी। महोदय लगातार पिछले 5 माह से इस मशीन की आपको लगातार कंम्पलेंट करता जा रहा हूं। कभी आपके इंजीनियर इसके संस्पेंशन राॅड को खराब बताते हैं तो कभी शौकर खराब बताते हैं तो कभी कुछ। अब उन्होंने कैबिनेट को खराब बता दिया। कुछ दिन ऐसा ही चलता रहा तो वह कंपनी के प्रोडक्ट को ही खराब बताकर दूसरी कंपनी से वाशिंग मशीन खरीदने की भी सलाह देने लगेंगे।
महोदय मुझे यह बताइये विश्वस्तरीय आपकी कंपनी के प्रोडक्ट में इतनी खामियां है जो खुद आपके इंजीनियर बता रहे हैं तो आप ऐसे खराब गुणवत्ता के प्रोडक्ट बजार में कैसे भेज सकते हैं? क्या आपको अपनी कंपनी की साख गिरने का कोई डर नहीं होता? मेरी सिर्फ आप से यह विनती है कि आपकी सर्बिस और गुणवत्ता की कमी है।
मेरा आपसे निवेदन है कि कृपा कर इसे जल्द से जल्द पूर्ण रूप से ठीक करायें और उम्मीद है कि आप मशीन में आॅरिजनल पार्टस का ही इस्तेमाल करेंगे।
महोदय मेरी आप से यह विनती है कि मेरी मशीन को पूरी तरह ठीक किया जाये, या मुझे दूसरी मशीन दी जाये या फिर मेरे पैंसे वापिस किए जायें। क्योंकि यह आपकी सर्बिस की गुणवत्ता की कमी और आपके इंजीनियरों के हिसाब से प्रोडक्ट के गुणवत्ता की कमी है। अगर मेरी समस्या का समाधान 07 दिन के अंदर नहीं होता है तो में अपना वाद उपभोक्ता न्यायालय (कंज्यूमर फोरम) में दर्ज करने को वाध्य होउंगा।

आपका
मानसिक तौर से पीड़ित उपभोक्ता
अमरनाथ गुप्ता, मो-[protected]

My ifb senorita aqua sx 6 kg washing machine is showing tacho error and jumping with vibrations while starting the machine. Pl. Do the needful my mobile no is [protected]. One thing i want to tell you that although i bought it about 4 years ago but started using just 5 days ago and just after starting this problem was faced by me. I am feeling guilty to purchase this brand. Ratibhan singh

I have purchased ifb 6.5kg fully automatic machine. A service man for demo was came and inform verbally like a teacher but he didn't give a full demo he has not runand the machine and leave without giving full practical demo. After that i have called him today but he has not be at my home. This is a bad service and i will not suggest to anyone to purchase like this company.

सेवा में,
प्रबंधक महोदय, दिनांक:- 30 जनवरी 2018
आईएफबी।

विषय:- आपकी कंपनी के कर्मचारियों द्वारा मेरे साथ की जा रही मानसिक प्रताड़ना के संबध में।

प्रबंधक महोदय,
मुझे बार-बार आपको चिट्ठी लिखते हुए दुःख भी हो रहा है और गुस्सा भी आ रहा है कि अगर आपके रखे हुए कर्मचारी आपकी बात नहीं सुनते तो फिर आपसे शिकायत करने का क्या फायदा?
महोदय बड़े दुःख और शर्म की बात है कि 11 जनवरी 2018 को आपके यहां अपनी वाशिंग मशीन खराब होने की कंपलेंट की थी। कंपलेंट दूर करने में आपके इंजीनियरों ने महज खानापूर्ति की। वाशिंग मशीन को आपके अनुभवी इंजीनियरों ने कितना ठीक किया इस बात का उल्लेख मैने आपको पिछले पत्र जो 15 जनवरी 2018 को आपको मेल किया था उसमें पूरी जानकारी लिखी थी।
जिसके बाद 15 जनवरी 2018 को मेरे भेजे पत्र पर आपने कड़ा एक्शन लिया। जिसके बाद आपके कुशल इंजीनियर मेरी वाशिंग मशीन को सर्बिस सेंटर ले गए और कुछ दिन बाद अपने हिसाब से ठीक बता कर मेरे घर छोड़ गए। मुझे आपके अनुभवी इंजीनियरों ने यह जानकारी दी कि अब आपकी मशीन बिल्कुल नई मशीन की तरह हो गई है। हमनें इसके कई पार्ट बदल दिए हैं। अब आपकी मशीन में जल्दी से कोई दिक्कत नहीं आयेगी।
कुछ दिन बाद आपके आॅफिस से मेरे पास फोन आया और फोन पर आपके इंजीनियरों द्वारा किए गए व्यवहार की माफी मांगते हुए मुझे गुलाब के फूलों का एक गुलदस्ता भेजा। मैंने भी पूरी तरह आपका सम्मान रखा।
लेकिन आपका यह सम्मान मुझे तब अपमान महसूश हुआ जब एक ही धुलाई में वाशिंग मशीन फिर पहले जैसी हो गई है। जिन पार्टस व पेज-पुर्जों को बदलने की बात कही गई थी वह सब ढीले हो गए। चर-पर की आवाज करने लगे। क्या नये पार्टश पहली ही धुलाई में इस तरह करते हैं?
महोदय, में जानना चाहता हूं कि क्या इंजीनियरों द्वारा लगाए गए सारे पेज पुर्जे घटिया क्वालिटी के थे? अगर नहीं तो क्या आपके इंजीनियरों ने जानबूझकर ऐसा किया मेरे साथ, क्योंकि मैने इनकी लिखित शिकायत आपको की?
महोदय मैं चिटठी लिख-लिखकर और आपको भेजकर थक गया हूं। मुझे लगता है कि आपको कोई फर्क नहीं पड़ता अगर कोई ग्राहक आपकी खराब सर्बिस से मानसिक रूप से पीड़ित है।
महोदय यह मेरा आखिरी पत्र है इसके बाद में आपको कोई पत्र नहीं लिखूंगा, लेकिन इतना जरूर कहना चाहता हूं कि आईएफबी के जितने भी परेशान ग्राहक हैं यानि जिनको भी कंपनी के प्रोडक्ट से परेशानी है। सबको साथ लेकर आपकी कंपनी के तमाम शोरूम के सामने शांति पूर्वक अनशन करूंगा और आपकी कंपनी की गलत नीतियों को लेकर लोगों को जागरूक करूंगा कि आपकी कंपनी के प्रोडक्ट न खरीदें?
महोदय, यही नहीं आपको अब तक लिखी गई सभी चिट्ठिियों को मीडिया को सार्वजनिक करूंगा और समर्थन की अपील करूंगा। यहीं नहीं सारे पत्रों की पत्रियों को साथ लेकर अपना वाद उपभोक्ता न्यायालय (कंज्यूमर फोरम) में दर्ज करूंगा। महोदय आप मेरे एक सवाल का जवाब जरूर दीजिएगा कि लोगों के विश्वास से खिलवाड़ करने वाली आपकी कंपनी के कर्मचारी इस हद तक गिर सकते हैं कि एक उपभोक्ता का बार-बार मानसिक शोषण करते रहें? आपके आदेशों को भी कुछ न समझें ? आपके जवाब का इंतजार रहेगा।
आपका
मानसिक तौर से पीड़ित उपभोक्ता
अमरनाथ गुप्ता, मो-[protected]

Dear team

I am using IFB AW60-205T Top Loading Washing Machine which is now out of warranty. I called service center for servicing on Dec 15th 2017 but no one attended or called me.
After the I registered for AMC for 2 year but after many follow up no one visited at my home.
Finally after calling one of your senior Mr. Nikhil Gupta your technician is visited at my house and informed me that they can not take machine in AMC because machine’s PCB is faulty first I have to repair PCB on chargeable basis after that they will take washing machine on AMC.

I again called customer care and reregister for AMC because your customer care representative informed me that we will take machine on AMC without any repair.
After that I called many time your IFB dealer (Ritu/ K P Agrawal[protected], [protected],[protected] and asked him for AMC or share the policies of AMC.
But till now no response from IFB or IFB Dealer.
Pls look into the matter on urgent basis.

My registered mobile no is: [protected]

Hello sir,
I purchased Ifb microwave oven from Dhule dealer.
But now oven is in out of free service warranty period.
Model number 38 SRC1
I am ready to pay service charges for that.
I am complaint for that on 15 th of December 2017. They said within 8 days they solve my problem.
Complaint number [protected]
But upto today they couldn't gives me the service.
The problem is very minor. Only door locks of oven is break.
I don't expect this type of third class service from IFB appliances.
If they failed to give services then why should they sales their products in india.
Please stop the sales of IFB products in india.

So I request the consumer complaints forum
Please solve my problem.

My complain no. Is [protected], registered since last 3 months but no positive response

We only call and listen about so many excuses and when any attendant comes to visit he talks rubbishly and go away for never returning back to solve the problem

In starting months madam crystal also close the complain without solving the issue

Mr. Ajay who is the 4th attendant came one month ago with a larger part that can't be fitted in the appliance and said that "main isko kaat k laga deta hun" and when we said not to do that as fitting a wrong part cannot be solution he assured to come next time with the part so that the problem can be solved but never seen after that day

Respected sir/madam,
This is baskar. S, from salem dist, tamilnadu state. I have requested my ifb 6.5 kg washing machine reinstallation. Paid 590 rs also. Made call log on 23.01.2018. But till now no bady has turned up. I had spoken with salem customer service they are telling that the call log is not true. The same i have informed to call center. I had chat wid both of them at least more than 15 times, 4days trying to short out. Nobody is responding, my machine simply kept idle. Pls advice me the next step, i didn't expect these kind of poor responsibility and service from ifb.

I have already sevrel times complaints nos. TKT [protected], [protected], [protected], [protected], [protected], [protected] etc against my microwave from new purchage time but every time visite of your co. engg .only take photograph and give me shortly soluction promise for my complaint.but up to date my complaint not solved.kindly solved my complaint.

I am the consumer of ifb washing machine. There is no proper response from ifb service centres. Particularly apex care from chennai. These service centre not even bother customers safety and tuneful service. No proper response and poor knowledge of technical team and managers also not bother to resolve the issue. Worst and poor service. Useless and poor service given till date but problem not resolved. Past 3 months machine is repair condition only

In spite of repeated complaints, the dealer is unable to arrange for a demo of the product purchased on[protected], even after 2 weeks of purchase.
Purchase details are invoice no 5459 dated[protected]. Dealer : m/s pittappillil agencies, vellayambalam, trivandrum-10.
Kindly arrange for a demo of the product so that it can be made operational at the earlies.