IFB Industries Complaints & Reviews

I have written first mail at customerservice @ifbgobal.com on 28th oct. After acknowledging my mail i have written another follow up mail on 2nd nov but again there was no response.

Then i made a complaint on this forum - id 1770156 dated 10.11.17.
Then follow up mail on 02/12.17 then another follow up mail on 04.12.17 but still my problem is not resolved but every time they are writing issue resolved.

Kindly advice at which forum should i go next.

Regards
V s negi
Eveready

Myself gajanan h. Patil. I live in nashik, maharashtra (India). My customer id is 10577525. My front loading washing machine got problem. Heavy somke is coming from machine and that drum is jammed, it is not rotating. So we stopped using machine and we called customer care. My ticket no. Is [protected]. They said a technician will visit. But no technician is visiting. That technician just calls and says he will come but he doesn't come. Ur local customer care cell is so irresponsible that it doesn't bother to check whether complaint is attended or not. From 12/12/17 each day i am calling customer care and they say same thing. But problem is still uttended. Is this the way u treat ur customer. Such r ur customer policies? A new washing machine has got break down just within three years and such is the careless response of your company. As a customer i feel very helpless because o[censored]r careless response. Plz resolve the issue.

Year back i raised complained in ifb tollfree number for my ifb washing machine. Technician replaced wrong mother board and told me he will replace it few weeks.

I again resisted a complain on 13 dec 2017 but after two visits nothing can be done. Local service centre receptionist do not provide proper response.
My latest complain ticket number -[protected]

Hello ifb,
I have raised a complain "[protected]" on nov-2017, regarding my ifb washing machine. Till now issue was not resolved, and engineer was not responding my call. When i call to call center they says that ticket got closed. Now tell me with out resolving the issue how cum you will be closing the ticket? Please let me know are you guys capable to resolve the issue? Still it cont, i guess i have to go to consumer court.

Thanks & regards.
Ramraj. B

Repeating the compliant sent on 12/12/17. As it is still pending.

My compliant has been registered under ticket no. [protected] on 23/11/17. The technician who attended said the motor... Which was replaced 15 days prior to this compliant... Is defective and needs to be replaced again. Its 3 weeks now and there is no indication from the service center when they will be able to get the new motor.

My washing machine is practically of no use since 1st week of november. First compliant was burnt motor which took 4-5 days for replacement. The machine worked for 2-3 days and the drum cracked... Reason heavy shaking of machine... (Please note there has been no change in load input all these years o[censored]se)... Whether proper fitting of machine done at time of replacing motor questionable???. Replacement of drum 5-6 days.

I was told the body has rusted and should be replaced. I replaced the body. Problem continued... Water not draining. Go thru the same process of lodging compliant...2-3 visits by technician... Problem not solved... And finally i was told there is problem with the motor which needs to be replaced again.

Till date no one can tell me when the motor will be replaced. Have made so many calls to neo services with whom i have my amc. They had said it would be done by today. No one has come today and none of my calls on mobile are being picked up. Took ifb senior executive niharika's mobile number from customer care. Even she has not bothered to return my calls.

Extremely disappointed with ifb. Don't think i vl ever buy ifb products nor recommend it to anyone.

Ticket numbers [protected], [protected], [protected] and fresh ticket number [protected] dated 13.12.2014 issued to me for the same complain which has not resolved till date. How long i will have to suffer with this faulty machine rather it can be construed that machine bears manufacturing defect right from the purchase. Please resolve the matter amicably otherwise it is a fit case for consumer court. My request for availing the amc for the product has not been extended to me.

Dear sir I have selected washing machine model no. TL. SDG 7.0KG Aqua
From Riya Electronics from Mahesana district Gujarat...
I have give the down payment on date 10Dec 2017 Rs 7620.00 by cheque
and Rs. 1809.00 to HDB for EMI by cheque..but Riya Electronic not able to deliver the washing machine since 10Dec2017,
Riya Electronics said to me on 10 Dec2017 stock is available but Riya Electronics send me demo pcs and this pcs was defeated and I returned to on same time to Riya electronics
Now
Riya Electronics said to me the washing machine TL. SDG are out of stock ..
If this is out of stock then why amount debit from my account...

So request to you please clear this issue
I need your help...

I sending you a attachment...
1. Bill of Riya electronics
2. HDB loan Copy

My complaint dated 5th dec regarding d gst bill after repair works done by shillong ifb center is still pending for a month... How long will d company take to resolve my grievance. Can u plz solve my problem at d earliest or should i take a step ahead to lodge a complaint against d service center
Waiting to hear from u soon
Kailash agarwal
Shillong

I purshased a range hood (Ifb-gl-14t 90cm) from an ifb dealer last year. The range hood has never really worked well, i made probably 10-15 complaints before a man from the servicing agency of ifb showed up. He said he wants to replace the upper pipe for no reason whatsoever (There is nothing wrong with the pipe, all he cares about is getting rs. 1400). When pushed about why he wanted to replace the pipe he had no answer.
I have had similar problems with other ifb devices where the servicing guys only cared about making money rather than clearing up the actual problem with regards to the multiple ac’s in my house.
There is a concerning problem with the way the servicing team deals with the issues. I think this servicing is provided by some 3rd party workers who have no connection with ifb and so all they care about is how can they make some cash for their own small workshop.
I hope there is some help provided regarding this. I don’t think it would happen though.

My pcb unit for ifb bc25 has not been replaced. Service center people took the faulty panel and promised replacement in 2 to 3 days; but even though 30 days have passed there is no replacement nor repair. They returned the faulty panel board back saying they don't have the part. Why it took month? And what about my microwave? How will it work again? What use is service center for?

I had purchased this washing machine back in october 2016 and didn't receive quality service from the service provider. When the service provider "amit" visited us for the first time he forced us to buy the ifb trolley. But didn't adjust the machine and the trolley properly and hence, every single time we use the machine it seems that it would jump out from the trolley at any moment. The service provider didn't visit us on the first call. After calling him numerous no. Of times only then he (Amit) showed up. Whenever i use the washing machine the trolley moves from the place from where it is placed before using the machine. This is happening always, i had never overloaded my clothes for the wash, but each time it moves abruptly. Do try to help me out. And i am enclosing the purchase bill for the product below. And after completion of the ist year of the annual service period, i had received a message from your service station that a service provider is going to visit me shortly but still no guy has visited here. Please do adhere my complaint in 7-10 days, otherwise, i have to lodge a complaint at consumer forum.

Ifb washing machine elena stream - not working as control panel pcb is burnt.
Ticket no - [protected] for replacement of burnt pcb on 4th dec.2017. Till date no response from technicians.
Tried to call the customer care - they tell the technician will call you. Its almost a week, my cloths piling up. I have my dad a super senior citizen of age -89 years. His garments to be washed daily.
I am in a very horrible situation to clean soiled cloths

I have purchased a microwave oven 32srb from a firm of mumbai. A technician came and did the installation in august, 2016. But when we tried to use it the oven was not working properly. I placed a complaint in ifb customer-care and a technician came and checked the oven about heating. He said the piece is ockay.in june-july it starts giving some noise while working. Many time we have some odd smell from machine.in october, 2017 it stops totally. A technician from ifb called and he says that there are some parts are like magnet is spoiled and we have to replace it. He said your piece is out of warranty, so it will cost us. As he has insisted we allow to change the parts, what ever required to be replaced. After replacing the parts, machine is as it is and not functioning properly. Now today again it stops completely! As we have not used it for a single time after repair, it seem the basically model was a faulty piece and giving trouble through out it remains with us. Here we are requesting to replace our microwave oven with a new one or refund our amount at the earliest. Further, rs. 4, 000/- in name parts replacement, may please be refunded. Hope you will do the needful. Thank you.

In august'2017 (When my machine was in warranty) i did send my machine to ifb factory as senior technician was not able to resolve weird sound problem in machine which was happening because of machine gearbox, they assured me that this thing will not persist again, same thing started happening gain in november and i asked for the explanation and registered complaint in customer care department but i didn't receive any response. And when i called them again to know the progress they told me that i have to pay. And nobody was bothered to explain what did the first when they took my machine in factory for one week.

My long pending complaint no. [protected] (Navrangpura, ahmedabad - 380009) is not resolved till date.

The office does not maintain minimum stock of spares and for want of small parts, my washing machine is useless. The office has not received parts for a longer period.

Officer mr. Mayuresh m. No.[protected] and another person m. No.[protected] do not attend on mobile.

Machine has same problem in a month again and that too, within 10 months of purchae.

If my problem is not solved within 2 days, i will go for legal action thru court and consumer forum.
Act soon.

Thanks and regds,

Chetan r. Shah
Company secretary
B-507, shree vijay apts.,
Nr. Bank of maharashtra,
Vijay cross roads,
Navrangpura, ahmedabad-380009
Ph.[protected]M[protected]

Hello team,
Could you please help me in getting the replacement for a damaged washing machine??
I bought topload ifb washing machine, but from the after 2 months of buying in word's, it is leaking back side.
I have raised a ticket and the technician asked me to buy the filter to fix the issue. I bought the same from him and fixed but unfortunately after next washing in word's, again it is leaking.. It is really horrific explain.. Could you please guide me to get the replacement.
Best regards
Nagaraju

I have ordered this ifb microwave oven 23sc3 in 2016 march and its not even 2 years and the touch pad is not working.

Just two keys are not working which are the most important ones (Start and stop). Just for the two keys they are replacing the entire touch pad which costs 1500 minimum and that is not just in 1-2 days they need more then a week that too they are not sure.

When we call customer care they say it will cost 300 to 500 and will be fixed in 24 hours, then the service guy calls and says it will take more the 1500 to 2000.

Worst product and worst service ever. No more ifb product. Cannot trust this brand atall.

Thank you,
Gautam,
[protected].

I have made a complaint on 14th November and service boy came next day he told me that the spare part timer for this model is not available and I have to go for exchange. The fact is that my machine is under AMC and they says it is not repairable, I would like to know is it true that the spare parts are not available.

Hi team, i have logged complaints with customer care on dec-02nd with the ticket # [protected], the assigned engineer visited the location and updated will need to replace the board and will be done in couple of days, but unfortunately the ticket # was resolved with my concern which i came to know when i am following up with the customer care on the ticket number, but i haven't got any update on the old ticket, so they have raised new ticket [protected] and i am waiting for the response on the new ticket from yesterday. My mobile number is [protected].

I don't expect such service from a great company like ifb.

I am expecting an answer why my ticket is closed without resolving the issue.

Regards
Prakash

My ifb washing machine repaired from 45days ago. I would contact my nearest service center in tirupur. But they are very lazy and bad response... I feel very sad to purchase purchase ifb product because of poor in service. So pls attend my complaint immediately and solve my machine problem. Tirupur service center was low in service. Pls correct their service responses