IFB Industries Complaints & Reviews

My washing machine front loading digital 7 kg capacity door lock failed which was restricting the programme to continue the operation. Complaint lodged to the hyderabad service centre (I s techno services) about 5 days back. Finally technician arrived replaced the door lock and charged rs 3200 towards the cost. When i contacted your service and sales manager spares he said its cost is ₹2500+ service charge. When i checked the spare cost in the system it shows only ₹ 650. Will there be so much difference between the system and your service centre. Please let me know the actual cost and take the necessary action against your service centre.

I bought ifb washing mashing model diva aqua ax on 15/05/2017. After one month o[censored]se, clothes get torn while spinning in washing machine. I asked for replacement of machine from ifb retail store but they told to contact customer care, i am triying to contact customer care of ifb but the toll free number given by ifb in their website does not work, try to resolve my problem as soon as possible.

I bought a microwave oven oct 2016. I did not used it for single time, after 5 months i checked it's not heating properly. I raised a service request around march. But the service request got closed with out any update. After that i was in out of station now i have raised a new service request and they told heating capacitor and diode having problem so it must be charged around 3000rs. I was shocked and argued with the technician and customer care people, but they did not consider. This is the one of the product having problem even i did not use it single time. That technician also confirmed that it was not used product but they did not agree for a replacement. When i purchased they are promised that heating element have 3 year warranty. Now they told out of warranty. Please don't buy ifb products. Very worst customer service and product service.

My ticket numbers are [protected] - march 11 2017, [protected]

The complaint regarding the washing machine has been done more six months before. Being in the armed forces i have been out and have been deployed outside my home port. The company automatically closed the previous complaints and never even took a feed back for the same. The new complaint which was registered was on 4 dec [protected] (Ticket number), and the same complaint was registered and the closing of earlier defect was also brought out during the conversation. I had clearly told them the problem as told to me by their representative (Technician) and had asked them to equip the technician when coming to resolve the issue. However no step were taken and the things were taken for granted
Regards
Lt cdr ankit kumar singh
Indian navy
[protected]

I had taken amc for my dishwasher, but the guy mr. Umesh who had attended my complaint 2month back has not repaired the machine. Now when i give the comstomer complaint, the complaint goes to local ; chennai office, and these guys just don’t attend.
We had done several complaints and the guy came two times, some how he is not able to repair, or may be ha had taken some part out of my machine.
Ast complaint was on 14/ 12; ticket no [protected] but response at all.

I purchased ifb front loading machine with a thinking with a brand value but i feel disgusted as well as how ifb people cheated me. This is an deliberate attempt to devalue my money paid to ifb for purchasing the machine. Running from pillar to posts, i could not used my machine continuously for more than 3 months. I have been provided with the number of branch office concerned of which ms prachi is heading but for my disappointment the number ([protected]) provided to me continues to ringing but no body bothers to take up my phone. Even though technicians visited my home but they could not corrected my machine.

I have written first mail at customerservice @ifbgobal.com on 28th oct. After acknowledging my mail i have written another follow up mail on 2nd nov but again there was no response.

Then i made a complaint on this forum - id 1770156 dated 10.11.17.
Then follow up mail on 02/12.17 then another follow up mail on 04.12.17 but still my problem is not resolved but every time they are writing issue resolved.

Kindly advice at which forum should i go next.

Regards
V s negi
Eveready

Myself gajanan h. Patil. I live in nashik, maharashtra (India). My customer id is 10577525. My front loading washing machine got problem. Heavy somke is coming from machine and that drum is jammed, it is not rotating. So we stopped using machine and we called customer care. My ticket no. Is [protected]. They said a technician will visit. But no technician is visiting. That technician just calls and says he will come but he doesn't come. Ur local customer care cell is so irresponsible that it doesn't bother to check whether complaint is attended or not. From 12/12/17 each day i am calling customer care and they say same thing. But problem is still uttended. Is this the way u treat ur customer. Such r ur customer policies? A new washing machine has got break down just within three years and such is the careless response of your company. As a customer i feel very helpless because o[censored]r careless response. Plz resolve the issue.

Year back i raised complained in ifb tollfree number for my ifb washing machine. Technician replaced wrong mother board and told me he will replace it few weeks.

I again resisted a complain on 13 dec 2017 but after two visits nothing can be done. Local service centre receptionist do not provide proper response.
My latest complain ticket number -[protected]

Hello ifb,
I have raised a complain "[protected]" on nov-2017, regarding my ifb washing machine. Till now issue was not resolved, and engineer was not responding my call. When i call to call center they says that ticket got closed. Now tell me with out resolving the issue how cum you will be closing the ticket? Please let me know are you guys capable to resolve the issue? Still it cont, i guess i have to go to consumer court.

Thanks & regards.
Ramraj. B

Repeating the compliant sent on 12/12/17. As it is still pending.

My compliant has been registered under ticket no. [protected] on 23/11/17. The technician who attended said the motor... Which was replaced 15 days prior to this compliant... Is defective and needs to be replaced again. Its 3 weeks now and there is no indication from the service center when they will be able to get the new motor.

My washing machine is practically of no use since 1st week of november. First compliant was burnt motor which took 4-5 days for replacement. The machine worked for 2-3 days and the drum cracked... Reason heavy shaking of machine... (Please note there has been no change in load input all these years o[censored]se)... Whether proper fitting of machine done at time of replacing motor questionable???. Replacement of drum 5-6 days.

I was told the body has rusted and should be replaced. I replaced the body. Problem continued... Water not draining. Go thru the same process of lodging compliant...2-3 visits by technician... Problem not solved... And finally i was told there is problem with the motor which needs to be replaced again.

Till date no one can tell me when the motor will be replaced. Have made so many calls to neo services with whom i have my amc. They had said it would be done by today. No one has come today and none of my calls on mobile are being picked up. Took ifb senior executive niharika's mobile number from customer care. Even she has not bothered to return my calls.

Extremely disappointed with ifb. Don't think i vl ever buy ifb products nor recommend it to anyone.

Ticket numbers [protected], [protected], [protected] and fresh ticket number [protected] dated 13.12.2014 issued to me for the same complain which has not resolved till date. How long i will have to suffer with this faulty machine rather it can be construed that machine bears manufacturing defect right from the purchase. Please resolve the matter amicably otherwise it is a fit case for consumer court. My request for availing the amc for the product has not been extended to me.

Dear sir I have selected washing machine model no. TL. SDG 7.0KG Aqua
From Riya Electronics from Mahesana district Gujarat...
I have give the down payment on date 10Dec 2017 Rs 7620.00 by cheque
and Rs. 1809.00 to HDB for EMI by cheque..but Riya Electronic not able to deliver the washing machine since 10Dec2017,
Riya Electronics said to me on 10 Dec2017 stock is available but Riya Electronics send me demo pcs and this pcs was defeated and I returned to on same time to Riya electronics
Now
Riya Electronics said to me the washing machine TL. SDG are out of stock ..
If this is out of stock then why amount debit from my account...

So request to you please clear this issue
I need your help...

I sending you a attachment...
1. Bill of Riya electronics
2. HDB loan Copy

My complaint dated 5th dec regarding d gst bill after repair works done by shillong ifb center is still pending for a month... How long will d company take to resolve my grievance. Can u plz solve my problem at d earliest or should i take a step ahead to lodge a complaint against d service center
Waiting to hear from u soon
Kailash agarwal
Shillong

I purshased a range hood (Ifb-gl-14t 90cm) from an ifb dealer last year. The range hood has never really worked well, i made probably 10-15 complaints before a man from the servicing agency of ifb showed up. He said he wants to replace the upper pipe for no reason whatsoever (There is nothing wrong with the pipe, all he cares about is getting rs. 1400). When pushed about why he wanted to replace the pipe he had no answer.
I have had similar problems with other ifb devices where the servicing guys only cared about making money rather than clearing up the actual problem with regards to the multiple ac’s in my house.
There is a concerning problem with the way the servicing team deals with the issues. I think this servicing is provided by some 3rd party workers who have no connection with ifb and so all they care about is how can they make some cash for their own small workshop.
I hope there is some help provided regarding this. I don’t think it would happen though.

My pcb unit for ifb bc25 has not been replaced. Service center people took the faulty panel and promised replacement in 2 to 3 days; but even though 30 days have passed there is no replacement nor repair. They returned the faulty panel board back saying they don't have the part. Why it took month? And what about my microwave? How will it work again? What use is service center for?

I had purchased this washing machine back in october 2016 and didn't receive quality service from the service provider. When the service provider "amit" visited us for the first time he forced us to buy the ifb trolley. But didn't adjust the machine and the trolley properly and hence, every single time we use the machine it seems that it would jump out from the trolley at any moment. The service provider didn't visit us on the first call. After calling him numerous no. Of times only then he (Amit) showed up. Whenever i use the washing machine the trolley moves from the place from where it is placed before using the machine. This is happening always, i had never overloaded my clothes for the wash, but each time it moves abruptly. Do try to help me out. And i am enclosing the purchase bill for the product below. And after completion of the ist year of the annual service period, i had received a message from your service station that a service provider is going to visit me shortly but still no guy has visited here. Please do adhere my complaint in 7-10 days, otherwise, i have to lodge a complaint at consumer forum.

Ifb washing machine elena stream - not working as control panel pcb is burnt.
Ticket no - [protected] for replacement of burnt pcb on 4th dec.2017. Till date no response from technicians.
Tried to call the customer care - they tell the technician will call you. Its almost a week, my cloths piling up. I have my dad a super senior citizen of age -89 years. His garments to be washed daily.
I am in a very horrible situation to clean soiled cloths

I have purchased a microwave oven 32srb from a firm of mumbai. A technician came and did the installation in august, 2016. But when we tried to use it the oven was not working properly. I placed a complaint in ifb customer-care and a technician came and checked the oven about heating. He said the piece is ockay.in june-july it starts giving some noise while working. Many time we have some odd smell from machine.in october, 2017 it stops totally. A technician from ifb called and he says that there are some parts are like magnet is spoiled and we have to replace it. He said your piece is out of warranty, so it will cost us. As he has insisted we allow to change the parts, what ever required to be replaced. After replacing the parts, machine is as it is and not functioning properly. Now today again it stops completely! As we have not used it for a single time after repair, it seem the basically model was a faulty piece and giving trouble through out it remains with us. Here we are requesting to replace our microwave oven with a new one or refund our amount at the earliest. Further, rs. 4, 000/- in name parts replacement, may please be refunded. Hope you will do the needful. Thank you.

In august'2017 (When my machine was in warranty) i did send my machine to ifb factory as senior technician was not able to resolve weird sound problem in machine which was happening because of machine gearbox, they assured me that this thing will not persist again, same thing started happening gain in november and i asked for the explanation and registered complaint in customer care department but i didn't receive any response. And when i called them again to know the progress they told me that i have to pay. And nobody was bothered to explain what did the first when they took my machine in factory for one week.