IFB Industries Complaints & Reviews

Date of incident - 22.11.2017
Contact number [protected]
Technician representing ifb (Ticket no.[protected]) came to my house located at adipur (Kutch) for repairing my washing machine (Make ifb). He did not resolved the problem pertaining same and was not decent in talk with members of my family. The repairs of washing machine are still pending, want a quick reply.

I trushal jain with registered mobile no [protected] had launched a complaint with ifb regarding my top load washing machine almost a month ago. The techniciam visited the next day identified the problem but the part replacement is still pending. If i am getting such a pathetic service under warranty circumstances i cannot expect your company would provide satisfactory service after warranty is elapsed. The service centre which the work is assigned to blames your company as you are not providing with the required part and your assigned employees who are above the service centre are not ready to pick up my calls and ignoring them. If your company cannot provide me with the machine's part atleast have the sense to replace the machine for a customer. Atleast a company should know and have a sense that a washing machine is a daily essential for many people, if your company does not know how to give good services i will provide you with locks to shut down your company as soon as possible.

The ifb washing machine (Diva aqua vx) we received is not working from day 1. Once we switch it on the light doesn’t show up and also the selection of type of wash is not being selected. We have asked one of best by customer care person to come and check. But the person is not turning up. The customer are person was very rude to us asking us to complain about his behaviour to higher officials and finally stopped attending our calls. Please consider this. It’s been one month we purchased the washing machine but till now we were not able to use it even once.

Buy ifb w. Machine on 14.11.17 and recd. On 15.11.17 at vijayawada through m/s sonovision. Started washing on 18.11.17 and not moving after quick wash position. Complained on 18.11.17 and closed the complaint without my knowledge. Again complained on 21.11.17. Machine sr. No.[protected]. Service centre not responded properly. Provide another new one.

My washing machine has been defunct from last 3 months. We have an annual maintenance contract taken for this machine. We had raised a complaint (Number, [protected]) and are waiting from last 3 months to get this resolved. The service has been pathetic and unprofessional. This is currently being handled by the area manager yathish and he doesn't have a control on the service and is least bothered about getting my machine repaired. We have been calling them everyday to follow up on this issue but they do not respond properly. Thus is really stressful.

I am really not sure if they are going to do any good. If you are unable to provide service, why do you even seek your products and ask us to go for the annual maintenance contracts. Is this just another way for you to loot customers and cheat them on their helplessness!... It is disgusting.

We weekly logged complaint with your customer care about our ifb machine evon.
But now we are completely loss our patience as never we got response from your representative they are very casually taken our issues.. From last 4 month one part with proper size can't they carried with them. Give us proper solution otherwise we go to consumer forum.
Only company product is not enough to customer rather than he want service which is on proper time you provide them are more impressed them to promote your product in market through mouth publicity which is more effective than any other marketing strategies...
We hope we got revert reply with this...
Please contact if you want to retain existing customer...

Dear sir/mam,

I regret to say that i never seen this type of irresponsible customer service from any product in my life. I have an elena aqua vx 6 kg washing machine, purchased in 12th apr'15 & complained for up normal sound in washing machine through customer care phone number. Since no body visited to check the fault. Hence request you to kindly arrange to send service person at the earliest.

Model:elena aqua vx 6 kg
Serial no:[protected]
Code no: 11136107
Purchase date: 12th apr'15
Contact no : [protected]
Address: no:125, hanuman nagar, opp hanuman nagar water tank,
Gurjar hospital main road, khandwa,
Madhya pradesh-450001

I have made a complaint and raised a support ticket on 10th nov 2017 in respect of replacement of front door lock. The door lock is damaged and is not working. My registered complaint no. [protected] and requested to change the front door lock. Till today i did not receive any service nor any call from ifb company.

Kindly look into the matter and take my matter on priority.

I have purchased one ifb senorita sx aqua washing machine from ifb point m/s kuldeep mandi hp in 2015. Immediately after 2 months machine started giving trouble. I lodged complaint with the dealer. He checked it and made minor adjustment but there was not much improvement. After that the washing machine is continuously giving some or the other problem. Company can check the record and see the number of complaints lodged and the parts replaced. Almost whole of the machine has been opened and assembled may times. I have been repeatedely telling the service engineer to replace this defective machine but everytime they come and replace one or the other part. Now again one compalint is pending and i was told by the engineer that now drum and 2-3 more parts are to be replaced. I am highly dissatisfied with this third rated product of the company having some manufacturing defect or with most of the defective parts. This is worst than a second hand assembled machine. So, i request that in stead of replacing major parts kindly replace my machine and provide me a new machine in proper working condition, otherwise i will be compelled to approach consumer redressal forum for redressal of my grievance. Sanjali kathuria d/o harsh vardhan kathuria registered mobile number [protected]

I had registered a complaint ([protected]) and was seen but not rectified it. The service was horrible and they came twice but couldn't solve it. They even don't answer me. When i inquired at toll free no they told me that my complaint has been cancelled. Till date i visited service centre twice and was assured that next day problem will be solved. I am frustrated and angry and wow not to buy any ifb products onward. And my mashine was in warranty period... Dr. Vishal chokakkar

We purchased one ifb washing machine that’s spoiled before 3 months.. We called the ifb customer care and made complaints. But no response. Then we called the dealer in our area and informed to them. It’s almost 3 months over. But we didn’t get any response. I don’t understand what’s the purpose of ifb customer care india. Why your selling your product in india. If you don’t have proper customer care. Then what’s the use of customer care. What you will do your customer. Once your product sold you don’t care. Unfortunately i got a gift of ifb microwave also. I don’t know what’s going to happen. Please take care your customer if you cannot... Betters you don’t sell!

I have a problem
With my washing machines drain system from my time of purchase, during the initial day they did come for service on my request, but the problem still persists, and my machine is under warranty.. I complained back again during diwali and there was a service person who came checked and told me that the drain motor is not functioning properly and they will replace it for free because it’s under warranty, but injus gotta pay 1800 for the drum cleaning process!!! He did not have the motor in hand, soo said hel come replace it.. Since diwali till date i keep calling him he will tell hel come, but will not turn up.. I kinda lost hope cos for every single complaint i make to the customer care, del tell they will elevate the case and soon it will be resolved, but till date not a single person has come.. And when i check back the customer care executive will tel me that the status of my complaint s closed!! I am really really frustrated with the response and service.. Soo after a point they have given me the nos of my service centre and the particular executive, but wen i cal him he said ur replacing part is with me, and il come change t.. I’ve been calling him every single day.. He gives me a guarantee tat hel come, il cancel my appointments nd wait, but never he has turned up.. I feel really let down by the type of service response from ur side which discourages me to buy more products from ur end.. I’ve attached a screen shot of the call timing that i had with him yesterday

Sir I have filed a complaint against defect rectification on my IFB washing machine. the error code shows motor defective and yet to be rectified its the 7th day I am awaiting the item is under warranty please send competent service engineer at the earliest my contact no is [protected] the same no used for complaint

I lodged a complaint no [protected] in june and visiting technician replaced pcb for 2000+ ₹. Although he did mention that these parts do not have warranty, i could not imagine an internationally reputed company buys/ makes parts that can last for only four months. I imagined that since the initial warranty of the new machine was for 2 years, this should also last at least for two years if not longer. The technician did not even mention about amc that time. Now after 4 months, when i am complaining (Lodged new complaint no [protected]) and questioning their honesty and reputation, they are insisting me to take an amc, and offering a paltry 10% discount. Their amc is quite expensive, and it is very evident that they deliberately bring shoddy parts to customers who do not take amc.

We hv in top loaded washing machine bought 2 years ago is not working since last 1 month. Complaint on ifb customer care also call to local service centre. Bt no technician till now after 20 days of complaint. What is this, it's ifb's responsibility to provide such services. What we should do. If no facility then just explain we r not responsible for any damage or any problem after purchasing...

1. I col rs bhanwala had bought ifb, ac in middle of 2016. The ac has not been installed correctly (Not horizontal and due to slope there is water retention leading to foul smell), and 2nd and 3rd free service has also not been done.
2. I have complained three times in last 3 months but no progress but only assurances. Pl refer following:
Tkt no [protected] dated 23 oct 2017
Tkt no [protected] dated 11 nov 2017
Tkt no [protected] dated 13 nov 2017.

3. No one has come to resolve the problem. The approach is totally unprofessional. Pl help and oblige.
Regards
Col rs bhanwala
Mob-[protected]
[protected]

Complaint ticket no-[protected]; replacement of motor for washing machine

From: subhrajoti ghosh [mailto:[protected]@gmail.com]
Sent: 17 november 2017 12:29 pm
To: '[protected]@ifbglobal.com'
Cc: '[protected]@ifbglobal.com'; '[protected]@ifbglobal.com'; '[protected]@ifbglobal.com'
Subject: complaint ticket no-[protected]; replacement of motor for washing machine

Dear mr. Negi

This refers to my above complaint with your customer service which was placed on 6th of november, 2017. Subsequently your technician visited on 7th of november, 2017 and advised me that the motor needs replacement.

Today it is 17th of november, 2017 and i have not heard anything from your service centre. I tried frantically to call up mr. Vijay das; mobile-[protected]; mr. Pradeep sharma-mobile-[protected] for several days now. To my utter surprise i noticed that they don’t have any courtesy to pick up the phone and reply to my query. I tried to reach them on what’s app and sms but all in vein.

This type of attitude is neither acceptable nor expected from your office. Your office must inform me what’s going on. Why it is taking so long to get the part replaced. This is highly disgraceful and not accepted by any stretch of imagination.

Could you please advice me what is going on and when can i expect the service to take place.

I do hope sincerely good sense prevails and immediate action would be taken by your office to get the part replaced immediately.

Pl revert back on this asap.

Kind regards
Subhra
C. A. Subhrajoti ghosh
Chartered accountant
Residence-+[protected]
Mobile - +[protected]
+[protected]
Skype - sjgd01

I had purchased ifb 8 kg fully automatic machine on 03.11.2017 by flipkart but till date no body has visited for installation and demo. We have been calling in customer care but nobody is paying head to our requests.
I have lodged complain to ifb customer care number:[protected] on 13th november 2017. Till now, they have not contacted us. When i called them again and again, everytime they say sorry and do not act on that complain.

Please kindly look into this urgently, otherwise, i will go to consumer court regarding this poor customer service.
This is quite lacklusture approach by a multinational company by not sending their representative for installation and demo of a washing machine...
Customer id no. 17075168
Demo installation no. [protected]

We have purchased ifb elina acqa washing machine (6 kg) in 2012. We have valid amc till september 2018. I have submitted complain to ifb customer care number:[protected] on 11th november 2017 bearing complain request number [protected]. Till now, they have not contacted us. When i called them again and again, everytime they say sorry and do not act on that complain.

Please kindly look into this urgently, otherwise, i will go to consumer court regarding this poor customer service. Really very frustrating after sales service.

I raised a complaint for washing machine on 8 nov 2017
Perumal the technician visited and said that your electronic board will be replaced, took the original with him, daily i called him for board replacement, one week passed, when i called customer care on 15 nov 2017 i found they have closed the ticket, i did not receive any message, again i opened a new ticket fo the same issue, not sure why they can not open the same ticket as the problem has not been fixed, before closing the ticket ifb customer care should give a call to the customer to make sure the issue is resolved

On 16 nov 2017 another technician came and said he can not replaced the board as he want the old board. This is how ifb service center is fooling with the customers, i hope perumal must have given the feedback. Not sure how long i have to wait for this to be resolved. I have heard from my friends ifb service centers drag customers for atleast 2 to 3 months for any issues.

I would recommend my family and friends not to purchase any ifb appliance in future because of very poor after sale service

Sathish dharma