IFB Industries Complaints & Reviews

Address: Vaishali, Bihar, 844101

Website: Customer service

I had purchased ifb 8 kg fully automatic machine on 03.11.2017 by flipkart but till date no body has visited for installation and demo. We have been calling in customer care but nobody is paying head to our requests.
I have lodged complain to ifb customer care number:[protected] on 13th november 2017. Till now, they have not contacted us. When i called them again and again, everytime they say sorry and do not act on that complain.

Please kindly look into this urgently, otherwise, i will go to consumer court regarding this poor customer service.
This is quite lacklusture approach by a multinational company by not sending their representative for installation and demo of a washing machine...
Customer id no. 17075168
Demo installation no. [protected]

Dec 23, 2017

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Nov 18, 2017

IFB Industries Customer Care's response Dear Sir/Madam,

Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

Nov 20, 2017

IFB Industries Customer Care's response Dear Sir,

We tried to call you on [protected] number but we are unable to contact you. Hope your issue has been resolved. Do write to us if you require any further assistance.

Regards,
IFB APPLIANCES

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Address: 760004

We have purchased ifb elina acqa washing machine (6 kg) in 2012. We have valid amc till september 2018. I have submitted complain to ifb customer care number:[protected] on 11th november 2017 bearing complain request number [protected]. Till now, they have not contacted us. When i called them again and again, everytime they say sorry and do not act on that complain.

Please kindly look into this urgently, otherwise, i will go to consumer court regarding this poor customer service. Really very frustrating after sales service.

Dec 31, 2017

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2017

IFB Industries Customer Care's response Dear Sir/Madam,

Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

Nov 21, 2017

IFB Industries Customer Care's response Dear Sir/Madam,

Hope your issue has been resolved. Do write to us if you require any further assistance.

Regards,
IFB APPLIANCES

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Address: Kanchipuram, Tamil Nadu, 600073

I raised a complaint for washing machine on 8 nov 2017
Perumal the technician visited and said that your electronic board will be replaced, took the original with him, daily i called him for board replacement, one week passed, when i called customer care on 15 nov 2017 i found they have closed the ticket, i did not receive any message, again i opened a new ticket fo the same issue, not sure why they can not open the same ticket as the problem has not been fixed, before closing the ticket ifb customer care should give a call to the customer to make sure the issue is resolved

On 16 nov 2017 another technician came and said he can not replaced the board as he want the old board. This is how ifb service center is fooling with the customers, i hope perumal must have given the feedback. Not sure how long i have to wait for this to be resolved. I have heard from my friends ifb service centers drag customers for atleast 2 to 3 months for any issues.

I would recommend my family and friends not to purchase any ifb appliance in future because of very poor after sale service

Sathish dharma

Dec 21, 2017

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2017

IFB Industries Customer Care's response Dear Sir/Madam,

Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update.

Regards,
IFB APPLIANCES

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Address: 620006

I bought this oven about 2 years back. The turn plate glass broke in dec 2016 and i filed a complaint with them and they immediately replaced it with charges. It again broke in sep 2017 and i complained the same way. They said they are having system issues and could not give me complaint number but still they said they will take care. Nothing happened. So i called again and got complaint number this time but the local service center called the registered mobile and said they will give the value for us to confirm. That never happened. So i called the local guys and they told me that we never confirmed but asked us the full details again and asked me to send the picture of my oven which i did immediately. Nothing happened for more than 15 days. I called the local guys and they said they have ordered the glass and asked me the full details again.
I filed another complaint in nov and i am yet to get any response.

Dec 30, 2017

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Nov 16, 2017

IFB Industries Customer Care's response Dear Sir/Madam,

Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

Nov 20, 2017

IFB Industries Customer Care's response Dear Sir/Madam,

Hope your issue has been resolved. Do write to us if you require any further assistance.

Regards,
IFB APPLIANCES

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Address: Mumbai City, Maharashtra, 400007

Bought a machine. Last year and fed up. With its service as it stops working every week a technician had to be called and used to. Make fake promises too us.. It needed constant attention. And have been an. Irritating job to. Keep. Calling the in customer care... Sheee waste of money.. Behaviour of the service provider miss niharika is also bad... She banged the phone after listeneing to our conplain. And there was no respond from their side..
Worst. Companybworst service. Ifb horrible.

Dec 29, 2017

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Nov 16, 2017

IFB Industries Customer Care's response Dear Sir/Madam,

Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update.

Regards,
IFB APPLIANCES

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Address: Vellore, Tamil Nadu, 632510

Website: IFB

To whomever this may concern,

This information is to highlight the negligence, inability and failed service to customer so far. It has been almost four months since my washing machine stopped functioning and ‘no service’ is returned from your end since your last response to the ticket. The current situation has created a massive doubt on your teams ability to provide any sort of service at all and i’m deeply disappointed with the way this has been taken up so far.

I walked through and called the local ifb point support but they use say will send the person but till now no one reach us to check.

Kindly treat this as an escalation and ensure an absolute resolve is given as soon as possible. Indeed, the current fiasco will only have a second thought before i choose any ifb products in the future should this email goes over looked yet again.

Note:the local vendor (From arakonam) never comes to check the issue.

Complaint number: [protected]

Dec 17, 2017

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Nov 16, 2017

IFB Industries Customer Care's response Dear Sir/Madam,

Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

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I have a washing machine which is not functional since last two month. Repeated call to customer care and email to ifbcare yielded no result. My complaint no[protected]was closed but my machine was not repaired. My machine is under annual maintenance. Despite it machine is not repaired. I have contacted local service centre at patna and ifb branch office at patna but to no avail. My repeated email to mr borker ifb marketing in charge could not help me. My washing machine is front loading type model issxelite 5.5 kg.

Dec 26, 2017

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2017

IFB Industries Customer Care's response Dear Sir/Madam,

Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

Nov 25, 2017

IFB Industries Customer Care's response Dear Sir/Madam,

Hope your issue has been resolved. Do write to us if you require any further assistance.

Regards,
IFB APPLIANCES

Dec 01, 2017

Updated by Misbah Bari Front panel not functioning.

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Address: Thiruvananthapuram, Kerala, 695005

I am using ifb elena steam washing meshing for the last 4 years.
Unfortunately my machine’s detergent dispenser drawers broken. I register a complaint regarding my complaint. After 2 weeks i got a call from trivandrum customer service centre did any technician attended your complaint..? Again after 1 week i got another call from the same service centre
When i asked for the detergent dispenser to be replaced the trivandrum ifb service centre, the service manager refused to sell the spare part and said that they would replace if i pay rs 600 as service charge plus 200 being the cost of spare part namely (Detergent dispenser). The reason for the complaint is i talked to the area sales manager then he said that other service centres like bosh siemens are charging more than 1000 rs for technician attending complaints and one technician will come with this spare parts that’s why they are charging the amount. Again how can a company refuse to supply spares if we can fix it by ourselves
Ur after sales service is very poor. This is not my new experience.in past i suffer with the same condition

Dec 17, 2017

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2017

IFB Industries Customer Care's response Dear Sir/Madam,

Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

Nov 16, 2017

IFB Industries Customer Care's response Dear Sir/Madam,

We regret the inconvenience caused. This is to kindly inform you that we have given you the estimation cost for repair of your Washing Machine. Kindly let us know if you would like us to repair your machine and we would be glad to assist .

Regards
IFB Appliances

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Address: Ghaziabad, Uttar Pradesh, 201009

Website: ifb

Hi,

Registered mobile number - [protected]

I purchased ifb washing machine on 6th novemeber and demo-installation request was raised for 7th nov. I have not received any call from ifb and when i called customer care, they said my door was locked, i re-initiated the request multiple times on 11th, 12th, 13th, 14th nov and i have called ifb multiple times but still no response. None of the contact numbers of service center or branch are working. They are not picking calls. My pincode is 201009. Please tell me who is going to install the product. This is not the kind of service i expected from ifb. Its a pathetic service provider. I think i may have made a mistake opting for ifb washing machine instead of so many other brands. Please help me with this. Its already a lot of pain for me.

Dec 18, 2017

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2017

IFB Industries Customer Care's response Dear Sir/Madam,

Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

Nov 15, 2017

IFB Industries Customer Care's response Dear Sir/Madam,

As discussed with you by our branch, we will be closing your issue.Do write to us if you require further assistance.

Regards,
IFB APPLIANCES

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S

Sanjith kotni

from Mumbai, Maharashtra

Oct 18, 2019

My ticket ID is [protected].It has been long since the product is delivered yet not installed due to poor service on the part of your persons and the lack of control and coordination in the team .The consumers are given importance but here in my case we are completely ignored.

Reply

IFB Industries Customer Care's response, Oct 18, 2019

Verified Support

Dear Sir/Madam,

We are so sorry for your unpleasant experience. We will connect with you shortly. Thank you for your patience.

Regards,
IFB APPLIANCES

IFB Industries Customer Care's response, Oct 22, 2019

Verified Support

dear Sanjith,

We tried to contact you but unable to reach. Our technician has rectified the issue. Kindly observe the machine and write us back incase any further assistance.

Regards,
IFB APPLIANCES

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Address: New Delhi, Delhi, 110017

Website: Ifb Customer care

Ifb industries — new microwave not working.
I have made complain several times on ifb call center and they gave me local service provider number to contact.
Every time i call them they just say the technician will come today and make a false statement.
They cancelled my complaint saying i was not home but till date they never come (Ifb ticket number [[protected] ]).
Now i have the new number but nothing has been done on it.
Ifb does not reply to my mail conversation as well.

Dec 28, 2017

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Nov 14, 2017

IFB Industries Customer Care's response Dear Sir/Madam,

Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

Nov 22, 2017

IFB Industries Customer Care's response Dear Sir/Madam,

Hope your issue has been resolved. Do write to us if you require any further assistance.

Regards,
IFB APPLIANCES

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I logged complaint of my above washing machine at 16.35 hrs of 11/11/2017 to your representative jyoti and she didn't give me complaint no and told me that it will be attended within 48 hrs. I again called your customer care department at 11.46 hrs and mr jaffa told me that my complaint is not registered and took it at 11.52 hrs and he too didn't gave me complaint number as there was problem in your system and noted in some register manually. He assured me that it will be attended within 24hrs. After a lapse of 26 hrs i again called your customer care and i was told that my complaint has not been registered till now is really pathetic. Your customer care representative are bogus and lire number 1, strong desiplinary action against such employees, to safeguard reputation of company.
This reflects company poor after sales service.

Dec 28, 2017

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Nov 14, 2017

IFB Industries Customer Care's response Dear Sir/Madam,

Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

Nov 16, 2017

IFB Industries Customer Care's response Dear Sir,

Hope your issue has been resolved. Do write to us if you require any further assistance.

Regards,
IFB APPLIANCES

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Address: Uttara Kannada, Karnataka, 581317

It's past one year after applying for pflstill on yet received the amount neither i have received back the documents which i had posted to the concern department. I tried contacting the concerned person but no use. Never received the calls which we made nor replied back. Why our pf amount is not given back to us.? If there was any mistake in our document then send back our documents atleast.
Hope this website help us in getting back our pf amount.

IFB Industries customer support has been notified about the posted complaint.

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Address: Ludhiana, Punjab, 141001

I had purchased ifb 9.5kg fully automatic machine on 10.11.2017 in ludhiana (141001) but till date no body has visited for installation and demo. We have been calling in customer care but nobody is paying head to our requests.

This is quite lacklusture approach by a multinational company by not sending their representative for installation and demo of a washing machine.

Dec 15, 2017

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Nov 14, 2017

IFB Industries Customer Care's response Dear Sir/Madam,

Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update.

Regards,
IFB APPLIANCES

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Address: 110027

I purchased tl5rcg washing machine on 2 sep 2016. It has 2 years warranty.
A complaint of heavy noise while spinning was logged on 30/10/2017. An ifb engineer came on 1/11/2017 in the late evening. He advised to use descale after every 15 wash. He used one descale and said that the sound will go now after 2 wash. But the problem continued till date even i used one more descale.
Please send a capable engineer to tackle the heavy noise while spinning.

Dec 16, 2017

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2017

IFB Industries Customer Care's response Dear Sir/Madam,

Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

Nov 15, 2017

IFB Industries Customer Care's response Dear Sir/Madam,

We tried to call you on [protected] number but we are unable to contact you. Hope your issue has been resolved. Do write to us if you require any further assistance.

Regards,
IFB APPLIANCES

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Address: 560083

Website: ifbappliances.com

I have a ifb senator 6kg, washing machine. It developed a problem a couple of days ago. Called ifb customer care, they sent in some technicians. Technicians said that the motor needs to be replaced. I requested they get me a ifb genuine spare parts motor, which they agreed to.

But when they got the motor, there was nothing on the motor which identified it as an ifb genuine part. No sealed packing, no hologram, nothing. On top of that they wanted to charge me 8000 rs for this motor. To make matters worse ifb doesn't have a spare parts rate card anywhere on their website. How should a customer know what is the mrp of a spare and the warranty for the same? Are you going to leave your customers at the mercy of these service technicians who will charge whatever they wish?? They might give
Me a bill of 2000 for a part that costs 200. There is no way for me to know.

Desirable resolution:
I want you to publicly list the spare parts price somewhere on your website for customers to view and cross verify against the technicians bills.
Otherwise your words regarding providing customer service as mentioned on your website "to offer them the best product to buy, an innovative product that constantly outperforms peers and outstanding service that makes every customer smile." will just be empty declarations.

Dec 15, 2017

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Nov 14, 2017

IFB Industries Customer Care's response Dear Sir/Madam,

We tried to call you on [protected] number but we are unable to contact you. Please provide the registered complaint number or contact number so that we can further assist you.

Regards,
IFB APPLIANCES

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

I am parmod kumar working in ntpc as addl genaeral manager. I am posted outside. My wife and daughter staying in noida and using washing machine. Our washing machine (Ifb make) is 5 years old. Our complaint ticket no. Is [protected]. Technician came, and asked that your washing machine tub is faulty. Service center rang me and told that tub, bearing and some pipe to be changed and cost is 7000/-. We asked him to repair. While repairing drum was also damaged, seems carelessness of technician. Then next day he changed parts and started machine without load. He took 8360/-. When machine was tried on load it did not run and told that as machine is wet, it will be ok in tomorrow. When my wife started machine today it did not started. She rang technician. He told that your motor is damaged and it will cost 4500/- or else you take amc. We are feeling cheated at this stage.

Dec 15, 2017

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Nov 08, 2017

Bharat Boyi's response I am Facing the dPeR error for IFB sonorita aqwaSX . Door locked . kindly support. Fully Automatic front loaded washing machine IFB

Verified Support

Nov 13, 2017

IFB Industries Customer Care's response Dear Sir/Madam,

Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

Nov 13, 2017

IFB Industries Customer Care's response Dear Sir,

Hope your issue has been resolved. Do write to us if you require any further assistance.

Regards,
IFB APPLIANCES

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B

Bharat Boyi

Nov 13, 2017

I am Facing the dPeR error. Door locked . kindly support. Fully Automatic front loaded washing machine IFB

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Address: North Goa, Goa, 403004

Website: [email protected]

I buy a microwave oven from flipkart. From demonstration day till not it's not working and technician send report to flipkart problem resolved. But till today problem is not resolved and ifb microwave is not in condition o[censored]se. The ifb products quality is so much bad, they start creating problem from first day. Regarding this problem i informed to flipkart but they also not responding properly. Ifb take guarantee, after technician visit this not happen again

Dec 23, 2017

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2017

IFB Industries Customer Care's response Dear Sir/Madam,

Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

Nov 16, 2017

IFB Industries Customer Care's response Dear Sir,

Hope your issue has been resolved. Do write to us if you require any further assistance.

Regards,
IFB APPLIANCES

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K

Kolakaluri Percy

from Visakhapatnam, Andhra Pradesh

Nov 13, 2017

I purchased Ifb washing machine in 2015 front door senorita aqua sx/vx 6.5 kg, 1000 rpm model.Now rubber smell was coming from the tub and the sound also different. kindly to take necessary action.I call to tollfree number somany times, but they did not respond.

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Address: Thiruvananthapuram, Kerala

We purchased a senorita-vx model washing machine on 23/08/2012. Since the warranty was over and the machine was faulty, we complained. The person who came from the service centre, promptcare, trivandrum have changed the controller saying that it was faulty and we paid 6200 rupees. Jjust after 6 days, it is again faulty. Very poor response and service.

Dec 15, 2017

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Nov 11, 2017

IFB Industries Customer Care's response Dear Sir/Madam,

We tried to call you on [protected] number but we are unable to contact you. Please provide the registered complaint number or contact number so that we can further assist you.

Regards,
IFB APPLIANCES

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Address: 521170

Already complaint had been booked..We have warranty...But still it become 2 weeks ...No service had been provided... tkt no:-[protected]

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After acknowledging my mail dated 28.10.17 no response is coming even after my follow up on 02.11.17 on you mail id given below

[protected]@ifbglobal.com

My query was 'have to withdrawal your extended warranty policy system as your website is not showing the details... But at the time of purchase and demo representative it was there'.

I shared my observation to customer care but he informed extended warranty & amc are same thing which is not correct.

No respond from a brand like ifb really hurts us.

Regards
Vikas

Dec 14, 2017

Complaint marked as Resolved

IFB Industries customer support has been notified about the posted complaint.

Verified Support

Nov 11, 2017

IFB Industries Customer Care's response Dear Sir/Madam,

Thank you for sharing your details with us. We will connect with you shortly to resolve the issue. Appreciate your patience

Regards,
IFB APPLIANCES

Verified Support

Nov 13, 2017

IFB Industries Customer Care's response Dear Sir/Madam,

As discussed with you by our branch, we will be closing your issue, kindly be in touch with branch for further assistance.

Regards
IFB Appliances

Dec 02, 2017

Updated by V S Negi My issue is still pending ...waiting for your person to collect money for extended warranty.

Request your help & close this issue completely.

Regards
V S Negi

Dec 04, 2017

Updated by V S Negi There is no standard procedure in IFB.

From 18 days of purchase I am continuously making follow ups for Extended warranty.

One customer care personnel informs that there is no such policy available ...only AMC is there.

Once I made complaint for same then I was informed that we can take Extended warranty within 90 days from the date of purchase, refer voice recording. When I insisted that I want this immediate then they arrange phone call with nearest branch. Branch informed me that you can avail this facility with in 60 days for purchase. When I questioned why there is so much variegation then I was informed actually time is 90 days but since customer fails to book the same on time hence for safety reasons we generally informs 60days but even then no body came to collect the money & complaint was closed with informing the customer.

Then again I made follow up (with in 60 days) then I was told you can avail this facility with in 30 days of purchase and since time is over you can not opt for Extended warranty.

With above facts ...refer my mails, complaints & voice recording with customer care, we conclude there is no standard procedure in IFB ...a company of repute.

When I shared this incident with my colleagues they were surprised that IFB can do this with their customers.

Such a bad experience from a company of reputes...

Regards
Vikas
Eveready Industries India Ltd.

IFB Industries Complaints & Reviews

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