IFB Industries Customer Care
IFB Industries Ltd.
Customer satisfaction rating: 66%
Submit a Complaint
4731
COMPLAINTS

IFB Industries Customer Care

IFB Industries Ltd.

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Address
Plot No IND 5, Sector 1, East Kolkata Township
Kolkata
Kolkata District
West Bengal
India - 700107

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 3000 5678  (Others)
up
327
down
135
1860 425 5678  (BSNL & MTNL)
up
284
down
145


Mobile:
Mobile:
up
213
down
133

Fax:
Fax:
+91 33 3048 9230  

Additional info
Customer satisfaction rating
66%
Complaints
4731
Pending
31
Resolved
3098
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

IFB Industries Complaints & Reviews

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IFB Industries — broken top table [Resolved]

 debapr01 on Dec 21, 2017
I have purchased one ifb washing machine model no-senoritaaqua sx (6.[protected] on 12/10/17 invoice no-k6124/1718/01742 in the name of deb prasad banerjee. Mobile no-[protected]. From khosla electronics pvt. Ltd. Serampore shop-2 hooghly. W. B.
When they delivered the machine their mechanic found that the top table is defective and told that the company will replace the same within a short period.
Sorry to inform that i have asked them so many time but they have not given me any suitable answer.
Now i am asking you whether it will be replaced or not?...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — poor service by ifb washing machine [Resolved]

 Prabakar Sv on Dec 20, 2017
I am having elina dx wasjing machine and currently machine is under amc.
Last two months water filling took more time and due to that washing time was very high. I have raised the complaint last month and technician has visited and told me no issue in washing machine and low water flow due to low water pressure in you house and he has closed the complaint with out resolving the issue. But water pressure is good and i am the same washing machine last few years and another 100 resident are living in the same premises. Again l have raised the same complaint tt no [protected] on 8 th december.
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — ifb washing machine tl65rdss [Resolved]

 nandpura on Dec 20, 2017
Hi team,
I purchased a washing machine model no - tl65rdss from arun electronics, yamuna nagar, haryana-135001 (India). Services provided by the dealer is very bad that will affect the ifb company image. I purchased the machine on 8/11/2017. No person from dealer side available to install the machine and to give demostration of machine. I already called multiple times to dealer for installation but they are not responding, even not pick the calls. I already purchased one product from the same dealer that time also create so many problems by the dealer. I register a complaint on helpline...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

IFB Industries — repeat complain for my front loading washing machine

 Nirmal_Kumar on Dec 20, 2017
This is regarding the repeat complaint of my senator dx 6kg front loading washing machine. Right from the date of purchase of this machine, i couldn't used the machine continuously for more than three months. If can track complaint history of this machine. My ordeal is that why ifb is compelling me to stay with this machine which bears manufacturing defect. The height of negligence that after lodging the complaint, we have had to wait for months to get my machine's problem rectified and without revolving the problems, ifb used to close the complaint abruptly
The recent problem persists since...
Complaint comments  Read comments Complaint category Washing Machines

IFB — senorita vx 6kg washing machine [Resolved]

 Sohilb on Dec 19, 2017
Ifb service ticket number [protected]

The washing machine drum spider (Made of cast iron) is broken.
Replacement offered by the company representative is of the entire drum set assembly at rs.6000
When inquired at a service center of other city the drum assembly cost was quoted at r.3000
Service representative who came for inspection charged rs.600 and did not even provide any receipt stating the charges.
Highly pathetic service and after sales.
Broken part - drum spider might cost only rs.300 max, but is not sold by company. Need to replace the entire...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — poor ifb washing machine service and technicians [Resolved]

 prakashbw on Dec 18, 2017
Had problem with slow inlet water and raised complaint for the same. After many followups, technician came around 6.30 pm and he removed inlet pipe and he put holes on filter and cleaned bit dust and able to get some more water not as expected. I told him earlier suppose to get more water but he argued with me and he took service charge and left without giving bill then i checked youtube for solution. Youtube video showed very clearly how to remove dust from all filters. I have done the same, now the problem was solved. Ifb service and technicians are worst, they simply want money without resolving...
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — ach1 error [Resolved]

 Mahesh Babu R on Dec 18, 2017
Hi,
I have been using ifb senortia vx washing machine for about 5 years and offlate im getting this ah1 error repeatedly. To complete 1 wash there are about 3-4 times ah1 error leading to a prolonged washing. Everytime i have come and restart leading to pathetic experience and it takes 3 hrs to complete 1 wash. Request you look into this as this has become predominat in every wash....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — washing machine digital 7kg front loading. [Resolved]

 Devendra Chitturi on Dec 18, 2017
My washing machine front loading digital 7 kg capacity door lock failed which was restricting the programme to continue the operation. Complaint lodged to the hyderabad service centre (I s techno services) about 5 days back. Finally technician arrived replaced the door lock and charged rs 3200 towards the cost. When i contacted your service and sales manager spares he said its cost is ₹2500+ service charge. When i checked the spare cost in the system it shows only ₹ 650. Will there be so much difference between the system and your service centre. Please let me know the actual cost and take the...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — clothes gets torn while washing [Resolved]

 dhiraj105rvs on Dec 17, 2017
I bought ifb washing mashing model diva aqua ax on 15/05/2017. After one month of use, clothes get torn while spinning in washing machine. I asked for replacement of machine from ifb retail store but they told to contact customer care, i am triying to contact customer care of ifb but the toll free number given by ifb in their website does not work, try to resolve my problem as soon as possible....
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — microwave oven not heating even 1 time [Resolved]

 Raja Alaghu A on Dec 17, 2017
I bought a microwave oven oct 2016. I did not used it for single time, after 5 months i checked it's not heating properly. I raised a service request around march. But the service request got closed with out any update. After that i was in out of station now i have raised a new service request and they told heating capacitor and diode having problem so it must be charged around 3000rs. I was shocked and argued with the technician and customer care people, but they did not consider. This is the one of the product having problem even i did not use it single time. That technician also confirmed that...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

IFB Industries — washing machine senator [Resolved]

 Aks3175 on Dec 17, 2017
The complaint regarding the washing machine has been done more six months before. Being in the armed forces i have been out and have been deployed outside my home port. The company automatically closed the previous complaints and never even took a feed back for the same. The new complaint which was registered was on 4 dec [protected] (Ticket number), and the same complaint was registered and the closing of earlier defect was also brought out during the conversation. I had clearly told them the problem as told to me by their representative (Technician) and had asked them to equip the technician when...
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — non repair of dishwasher for last 2 months and not attending the complaints [Resolved]

 niraanap on Dec 17, 2017
I had taken amc for my dishwasher, but the guy mr. Umesh who had attended my complaint 2month back has not repaired the machine. Now when i give the comstomer complaint, the complaint goes to local ; chennai office, and these guys just don’t attend.
We had done several complaints and the guy came two times, some how he is not able to repair, or may be ha had taken some part out of my machine.
Ast complaint was on 14/ 12; ticket no [protected] but response at all....
Complaint comments  Read comments Complaint category Appliances

IFB Industries — id 10437780 front loading washing machine

 Nirmal_Kumar on Dec 16, 2017
I purchased ifb front loading machine with a thinking with a brand value but i feel disgusted as well as how ifb people cheated me. This is an deliberate attempt to devalue my money paid to ifb for purchasing the machine. Running from pillar to posts, i could not used my machine continuously for more than 3 months. I have been provided with the number of branch office concerned of which ms prachi is heading but for my disappointment the number ([protected]) provided to me continues to ringing but no body bothers to take up my phone. Even though technicians visited my home but they could not corrected...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — no set procedure for extended warranty in ifb [Resolved]

 V S Negi on Dec 16, 2017
I have written first mail at customerservice @ifbgobal.com on 28th oct. After acknowledging my mail i have written another follow up mail on 2nd nov but again there was no response.

Then i made a complaint on this forum - id 1770156 dated 10.11.17.
Then follow up mail on 02/12.17 then another follow up mail on 04.12.17 but still my problem is not resolved but every time they are writing issue resolved.

Kindly advice at which forum should i go next.

Regards
V s negi
Eveready...
Complaint comments  Read comments Complaint category Appliances

IFB Industries — non repairing of washing machine due to careless local customer care centre [Resolved]

 ghpatil on Dec 16, 2017
Myself gajanan h. Patil. I live in nashik, maharashtra (India). My customer id is 10577525. My front loading washing machine got problem. Heavy somke is coming from machine and that drum is jammed, it is not rotating. So we stopped using machine and we called customer care. My ticket no. Is [protected]. They said a technician will visit. But no technician is visiting. That technician just calls and says he will come but he doesn't come. Ur local customer care cell is so irresponsible that it doesn't bother to check whether complaint is attended or not. From 12/12/17 each day i am calling customer...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — ifb front door washing machine [Resolved]

 Anand Singh Koshal on Dec 15, 2017
Year back i raised complained in ifb tollfree number for my ifb washing machine. Technician replaced wrong mother board and told me he will replace it few weeks.

I again resisted a complain on 13 dec 2017 but after two visits nothing can be done. Local service centre receptionist do not provide proper response.
My latest complain ticket number -[protected]...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — unable to resolve my washing machine issue [Resolved]

 Ashwinkumar Boosani on Dec 14, 2017
Hello ifb,
I have raised a complain "[protected]" on nov-2017, regarding my ifb washing machine. Till now issue was not resolved, and engineer was not responding my call. When i call to call center they says that ticket got closed. Now tell me with out resolving the issue how cum you will be closing the ticket? Please let me know are you guys capable to resolve the issue? Still it cont, i guess i have to go to consumer court.

Thanks & regards.
Ramraj. B...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — ifb elena sx washing machine [Resolved]

 sp18 on Dec 14, 2017
Repeating the compliant sent on 12/12/17. As it is still pending.

My compliant has been registered under ticket no. [protected] on 23/11/17. The technician who attended said the motor... Which was replaced 15 days prior to this compliant... Is defective and needs to be replaced again. Its 3 weeks now and there is no indication from the service center when they will be able to get the new motor.

My washing machine is practically of no use since 1st week of november. First compliant was burnt motor which took 4-5 days for replacement. The machine worked for 2-3 days and...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — repeat problem, but not resolved [Resolved]

 Nirmal_Kumar on Dec 13, 2017
Ticket numbers [protected], [protected], [protected] and fresh ticket number [protected] dated 13.12.2014 issued to me for the same complain which has not resolved till date. How long i will have to suffer with this faulty machine rather it can be construed that machine bears manufacturing defect right from the purchase. Please resolve the matter amicably otherwise it is a fit case for consumer court. My request for availing the amc for the product has not been extended to me....
Complaint comments  Read comments [2]Complaint category Washing Machines

IFB Industries — washing machine delivery not completed timely

 ankitarya99@gmail.com on Dec 12, 2017
Dear sir I have selected washing machine model no. TL. SDG 7.0KG Aqua
From Riya Electronics from Mahesana district Gujarat...
I have give the down payment on date 10Dec 2017 Rs 7620.00 by cheque
and Rs. 1809.00 to HDB for EMI by cheque..but Riya Electronic not able to deliver the washing machine since 10Dec2017,
Riya Electronics said to me on 10 Dec2017 stock is available but Riya Electronics send me demo pcs and this pcs was defeated and I returned to on same time to Riya electronics
Now
Riya Electronics said to me the washing machine TL. SDG are out...
Complaint comments  Read comments [1]Complaint category Washing Machines

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