IFB Industries Complaints & Reviews

Below are my details
Name : Satish Dutt
Model : Aqua Senator SX
Serial Number :[protected]

I would like to report pathetic and Fraudulent Customer Care service from IFB and as always!

How pathetic can it get after getting an appliance from IFB and asking for a Service, IFB sets a new low record just for this.

I have been consistently reporting for a Service, through an authorized service whats app channel which [protected] you have given to me,
After reporting through this channel I only see fraudulent services given to me.
• First some 3rd party came to service my above machine [I wonder how IFB whatsapp channel leaked my details]
• Second an authorized personnel with ID card came in, I requested for AMC. I made Payment he gave manual receipt - 7673
Additional services were requested, he said he will come with parts next day, he is gone and not reachable after that
• Tried to raise a new complaint and I see that my account is hacked, it says My customer details not available

Now what the hell is this and what the hell am I supposed to do.
Do you even listen to customer complaints and act appropriately

I have raised to Consumer court, going easy doesn’t suit you guys!

Regards,
Satish Dutt
[protected]

[protected]

[protected]

[protected]: Neeraj Singh

Vaani

[protected]

I have an oldish IFB microwave convection oven, that stopped working in December 2022.
I called CUSTOMER CARE-the person who came said that the grill heater had conked off. He also recommended that the touch pad was wearing off and I should replace that as well. The touchpad, though it looked shabby, was working at that point, but I deffered to the technician's recommendation and got both parts changed.

The date was 16th Dec. Compaint no: [protected]

The new touchpad never REALLY WORKed perfectly after that. But we could manage. Slowly, by March, the start button completely stopped working no matter where and how hard we pressed.

I called CUSTOMER CARE and complained that in less than 6 months the new part was giving problems and should therefore be replaced. They said they can register a complaint but since it was 1 month after replacement, I woudl have to pay for the technician's visit. I objected-if they gave me a defective part or didn't replace properly, I shouldn't have to bear the consequences.

I was asked to call the manager Neeraj Singh for a resolution. He sent a technician without asking for service charge. However, the technician said the part needed replacement and that he will report back to his office. After that Mr Neeraj has gone quiet, doesn't take my calls. After repeated messaging, said they are waiting for the part, but it's been a while and I am losing faith. I have tried to call and message him again and there is no response.

I called the CUSTOMER CARE again and now they say there is no record of the times I called in March. And now they are saying there is no warranty of parts.

This seems to be a good business for IFB. Replace with defective parts, charge visiting multiple times, make the CUSTOMERs run around. And maybe even buy the part again?

All it does is tell me that IFB CUSTOMER CARE is bad, and I should therefore not buy IFB products again. This never happened to me with LG. if they fixed something, it stayed fixed. IFB guys told me that after replacing these parts my oven would operate as good as new, and would be good for years. Now I am told there isn't even a 6 month warranty for a part? This is ridiculous. I spent 3000 Rs on the oven in Dec. For 4000 more I could have bought a new one.

I am undergoing huge inconvenience for the last 3 weeks and I can't even get the manager to respond, or the CUSTOMER CARE to take my service request unless I pay for a visit again. ### experience.

The service was done by Dolphin Services, Authoried Franchise of IFB.

Please never purchase any item of IFB. I purchased AC from IFB and I really did a big mistake. they have hired unprofessional, illiterate and inexperienced installation worker. they have damaged my AC and leaked the gas and leakage of water and also steal my water pipe. really have done worst my life. please I request you all never purchase any product of them because their worker are really worst. from 1 week I am just complaining to them but no solution till now. and my ac is also not working. My complete money wasted because of them. they vend my ac pipe due to this gas flow is not proper. that's why my ac is not working. really please never do mistake to purchase their product. I purchase only because this is our indian brand. our country should grow. but like this. really never purchase anything of indian brand. because everyone earns money with very hard work.

Washing machine is tearing clothes since we have bought it .
This complaint is on behalf of my mother who is 78 years old and facing this issue.
Technical eng. Comes and does nothing but to sell cleaning powder to her.
We are tired of sending emails and now thought of writing in this forum.
Refund her money and take away your garbage from her house so that she can buy a new washing machine from good company.

Harrassed customer of IFB

When i close the door, it is not work properly

A complaint was registered on March 04, 2023. The washing machine is under AMC.

No body visited to attend the complaint for four days. After following up, a technician came and noted down and clicked the pics for the required parts and assured that the machine will be fixed in three days time.

After three days, another technician came and told that he was never informed of what all need to be fixed and asked that the parts required to be ordered ad will take three days time. OMG! another three days...

To my surprise, on March 10, 2023, complaint was marked closed that too without resolving any problem. I wrote to the company's customer support on March 13, 2023, and got an assurance on March 14, 2023 that a technician has been given the responsibility and the problem will be resolved by evening. But no body turned up and I informed back the status but this time there was no reply even from company's customer support.

I don't know ho to take up the problem. In past too the local service partner cheated on me which was informed to the company but to no resolution. It seems as if the company has given free hand to the service partners to do all this.

I look forward to the resolution on urgent basis.

This is with regards to the complaint ticket no.[protected], I filed regarding my dishwasher.

After filing the complaint, Mr Ankush Meena was sent to my home from your company to rectify the dishwasher. I did tell him regarding the issues we are having with the cleaning o[censored]tensils and of the smell from dishwasher. He did not listen to us after repeated request to check for smell, the dishwasher was operated twice by him. Then he forced to use de-scaler and immediately after putting that it burnt the PCB. Rather than solving the problem he made it dishwasher un usable. Now the dishwasher is of no use. Post this he asked for the payment for service which he has not provided and said the PCB which he burnt can’t be fixed as they don’t sell that part anymore.

Now IFB after making official complaint to company forcing me to closed the complaint and not listening to me regarding the action of technician .

I am writing to express my dissatisfaction with the Ifb sangareddy service I received . I have had a very poor experience with IFB service center, which has caused me a great deal of mental trauma and frustration.

During my interactions with service center, I felt like my concerns were not being taken seriously, and that the representatives were not interested in resolving my issue. This has caused me a great deal of stress and mental trauma, as I rely on my washing machine for daily use.

Going into detail, I raised a ticket ([protected]) with IFB on February 22nd regarding my broken washing machine door. A technician visited the next day and informed me that a new door was required, which would take a week to arrive. On March 3rd, the IFB team informed me that the door had arrived and a technician would come on the same day. However, nobody showed up, and this continued until March 6th.

On March 6th, I contacted IFB customer service to escalate the issue. To my surprise, I was informed that the previous ticket had been closed, despite the issue not being resolved. I requested a new ticket ([protected]) and asked for the issue to be escalated. However, it appears that the Sangareddy team and their manager do not care about these escalations, which I will elaborate on in the next part

On March 10th, my ticket ([protected]) was closed again by IFB, stating that I was out of station. However, I have been at home, and no one from IFB contacted me to verify my availability. I called IFB customer care again to escalate the issue and question why my ticket was closed without contacting me. When the customer care representative called the Sangareddy IFB center, they avoided the question and promised to send a technician the next day to replace the door.

However, when the technician arrived the next day, they informed me that the new door had not yet arrived and would be available by the evening of March 11th. Today is March 16th, and the issue has still not been resolved, and no one from IFB has come to fix the problem

I don't understand why IFB team in Sangareddy and their manager are treating customers in this way.

a) If the door has still not arrived, how could they have called me on March 3rd to say that it had arrived? Are you deceiving us with lies?
b) How could they have closed my initial ticket without even fixing the issue?
c) How could they have closed my second ticket without contacting me, stating that I was out of station? Is this not cheating?
d) It will be almost a month by next week, and my door has still not been fixed.

We had a very bad/worst experience with IFB services, I bought IFB washer dryer online from Amazon and for Installation a technician from a IFB franchise near our place got the installation request. We were using the IFB 5 KG washing machine at the same address for last 16 years. The technician mis leaded us with wrong information saying that you have voltage fluctuation as this is old construction and this will harm the product as the different washing programs supported by this appliance needs different voltage input and in your flat its above that and is fluctuating and there are definite chance that this device will be damaged and in this case IFB will not provide the warranty and he removed our earlier IFB power cutter saying this is of no use will not help and will not protect the appliance from voltage fluctuation damage. He said company do not handle this voltage fluctuation in the costly appliance and not provide any reference of this thing as adding the support in device will increase the product price and that model will not have buyers, so they sell this stabilizer separately and we educate the customers and for Customers benefit we ensure that they additionally add the stabilizer else the device will definitely damage and company warrantee will stand void, IFB intentionally do not mention this anywhere in there product details. So these are all cross selling skills they use to pull more money from customer by misleading and taking advantage by creating a sense of concern and fear for the hard earner money they put on these costly appliances. Cross selling is not wrong but misleading by providing wrong information is definitely a crime.
Same he attached a hard water softener device to the water inlet saying that this device is used for maintaining required water pressure for this appliance. At your floor the water pressure is not as required. I asked him how he know water pressure is low as we never had any issue in last 16 years with the previous IFB washer. He said those old appliance water pressure requirement were different, this new one will not work properly and by just touching the water flow he can tell that. Later we got his point as he knew that we were using IFB product for last 16 years and still there was no issue, that means there is no hard water problem at our place and that was the reason the old machine was in good condition, so he manipulated and provided wrong information to sell that product by saying it will maintain required water pressures which is a must for the device to work properly.
We later checked with our neighbors using washer and dryer they said both these are not required and they never had any issues for last 5 years with there new appliance, as the voltage input and water pressure are same in both our flats.
I later saw similar posts in review that exact same things are sold by these technicians to all with similar tactics above the cost of this costly appliance with wrong information misleading customers and claiming it's a must for product to work properly else company will not help you in case product damage.
Above that he sold descaler powder and liquid detergent above the market price and IFB list price. The Rs. 50/- descaler package for Rs. 200/-. Also I called directly to the IFB customer care and checked the IFB Stabilizer cost for the same model he sold and it was Rs. 3250/- and he sold at Rs. 4850/-. The IFB customer support executive on call only suggested to me to drop a mail regarding same but the response I got the response on mail was the price is genuine please keep your invoice in safe. The same customer support of IFB confirmed twice when I confirmed is the price for this model correct, she repeated the model number and price as Rs. 3250/- with GST and said you should drop a mail regarding this. But when I escalated through formal communication in written to be on safe side they are defending themselves now. This is ethically not correct, they are fooling the customers.

Above all this the technician who visited for the installation asked me to show the feedback SMS link I received on my phone after they closed the ticket using the service completion OTP. I didn't knew there intention behind that when he asked as he kept me busy by engaging me in other talks and he took the pic of the SMS from his phone. The next day when I tried to access that link and submit the feedback, I got the message the feedback is already submitted thank you. I called the technician and confronted him, how come he submitted the feedback on my behalf, its the feedback to be submitted by the customer and it was received on my registered mobile number and you intentionally asked to show the SMS and took the pic and submitted the feedback without customer knowledge, this is totally unethical and wrong and this falls under cyber crime category. He just tried giving excuses on that. I informed this to there service center In-charge but that is of no use as they all support each other. For them that technician did an excellent job by cross selling with higher price plus a positive feedback for there service center. In a way they all helping each other. But this falls under cyber crime category by unknowingly with a wrong intention without customer knowledge use the link received on their registered phone and submitting a positive feedback for themselves. In todays world they know this digital feedback for them means a lot to get more business and perks for them too and they use these kind o[censored]nethical malpractices with customers trust. Is this not a crime? Beware and vigilant and don't let these kind of people take advantage of your trust.

The IFB franchise is ULTRA SERVICES IFB,
NANAI BAUG SR NO 50/2/1/1 WATHARE MALA RODE 411036 GHORPADI 411036, Maharashtra, Phone - [protected]. The franchise in-charge is Ms. Vishakha and technician is Mr. Manoj Singh and Sandeep Yadav.

The complaint mail that I sent to the customer care based on the suggestion I got from them only, they only replied to support there franchise ignoring the unethical malpractices they are doing. They totally ignored the point I mentioned about the feedback submitted by intentionally wrong means. Also my request to not assign my service tickets in future to that franchise. For testing I created a service request and it was again assigned to the same franchise, which they closed without even contacting me. But I should have right as customer to select the service center I want my appliance to get serviced, IFB is not even providing that support and not even listening to the concern and request. How can I take services from a party I know are a big time cheaters, how can they not provide wrong information to me and may replace working parts so that they can generate a good invoice for there franchise and perks for them. They are not concerned at all for customers, they take these service requests as opportunities to make money. This is very wrong practice and in India this should somehow be stopped. Other countries if you see they have ethics and they will not make fool of customers, they will do genuine service by providing right information.

If anybody from IFB tracking this complaint, can you call me ASAP.

Collecting more charges Rs600

I bought ifb washing mashing model Elite MXS on 22/10/2022. After one month o[censored]sing, we realised our clothes getting torn and bleaching color while spinning in washing machine. I lost clothes almost 10k-15k, I asked for replacement or refund of machine from retail store but they told to contact customer care, the franchisee sent 5-7 technicians till now, they installed defective drum which lead to tearing further clothes, they agree that with the problem but blame on us for putting old clothes. I cannot afford to lose more clothes. Please try to resolve my problem as soon as possible. Invoice number - 1252/22/S-32229 Complaint number -
[protected] (7 March 2023)
[protected] (22nd Feb)

This is Pruthvi Raj, last year I purchased an IFB washing machine from IFB Point Indiranagar Bangalore karnataka.
Last month I got a call from a number(said from the IFB service department) and she knew all my details including my number, name, and the washing machine purchased month.
She said it is recommended to take service for your washing machine and asked my availability to send a technician for service.

After 1/2 days one person came to my home as a IFB technician, inspected the machine and advised me to take hard water softener and descaling powder for better performance and machine life.
With the name IFB, I believed him, purchased those products worth Rs.4, 810/- and used those products.

Yesterday my washing machine was having some issues, so I raised a ticket and called the Real IFB technician for inspection. While inspecting the machine he confirmed that all the products I was using are local products and not from IFB. These local products are very similar to the original products including IFB Seal, MRP and packaging. Normal people can't make out the difference between IFB and local ones.

This way I got cheated by these people. I am literally disappointed with this. One thing I want to know from IFB is How my contact details and purchase details leaked to them. I strongly believe someone from IFB is leaking all this highly sensitive customer information to these Fraud teams. This will definitely have a huge bad impact on the brand IFB.

I want the IFB responsible team to consider this very seriously and take severe actions( giving a Police Complaint). I can help with this if you need any.
But as a customer, I am expecting replacement of these fake local products with Original ones from IFB. And IFB should take full responsibility for this.

I bought IFB machine top load in 3 years back. This is machine is not working fine since then. It gets problem with shocker and dryer issue and drum also not working multiple times. I called customer care they sent the person for service after 2 days it again got the same problem.

I told about this to Area Sales manager Kapil Sharma, he said on call that he will help me but then never answered my calls after that. And he has not much sense that how to talk with customer
I called customer care Neha in Panipat she kept me on hold and then disconnected the phone.

I am very dissatisfied with the product and post sale services of IFB. Please resolve this issue at the earliest or replace the machine. After sales service is very poor No one wants to listen customer querry
Ridiculous behaviour

Machine is not working. It is tripping mains within two minutes of its switching on.

Hi Team,

My IFB machine is locked for 3 day due to locker issue and they are charging money for services even after paying 3700 rs for warranty.

Never expected such fraud from IFB atleast.
Please look into this issue asap

This is to inform you that I have raised a service request for Washing machine Senator Aqua SX (Complaint No [protected]). The technician visited today and diagnosed the problem and he told need to replace the Water Level Sensor and he told the Water Level Sensor price is 2300Rs and Service Charge 590Rs and he suggested going to AMC instead of paying this amount.
Due to this Water Level Sensor is huge price we thought will take AMC and later i called IFB customer care and I came to know the Water Level Sensor is 600rs. Also customer care connected to Manager Anmol ([protected]) and came to know the technician cheated with me.
Attached is the invoice copy for your reference.

I request you to please cancel the AMC and refund my money ASAP.

It's very disappointing to me.

Dear Sir,

I had purchased an IFB Turbo dryer on 01.06.2019.

The same is under Warranty and valid upto 31st May 2023.

Complaint

The IFB Turbo dryer was in running condition but the timer was not working and hence the machine would run continuously until manually stopped by switching of the power.

Reference below please find the number of Tickets raised and attended...

I have contacted IFB customer care and got my front load washing machine (Senorita Aqua SX8 KG) repaired by Technician on Thursday, 9th Feb'23. I have got the service ticket number as SC81303. The technician name is Syed Faisal. He has diagnose my machine and told that there is problem with Board and sensor. He has repaired it and when i demanded for the bill, he told that the Bill would be sent in another 30mins. I have been trying to contact them and till now, there is no response from them. What I got to know from the technician is that their franchisee company name is "Sha Cool Tech".

I have contacted IFB Service centre and they told me that the service centre number got changed. My concern here is why IFB is having tie up with these kind of fake franchise and making customers pay more with fake services.

IFB appliances are the worst i have ever used. Some technician installed with the top open.. even when i told to close he dint.. now there is no power supply to it.. its not working and noone is coming for service as well

After raising a complaint on this forum, IFB team (as they stated) called me. Asking if i would like refund or replacement. I told them i would require a refund. They told me to type some kind of voucher code in g pay. And enter 45500. The reiumbursable amount. This amount then they said would get credited to me. Instead the amount got paid to them. Now they have 45500 in addition to what i have paid for my dish washer. 45751. This they state would only get credited to me after 3 months. They asked me to repeat the voucher process yet again if i wanted the payment immediately. I refused after the payment got transferred to them which they claim was due to their payment gateway being open erroneously. Now they refuse to take any other action to pay me. Instead they insist upon their own process only which is not a proper way of ensuring refund gets credited to the customer.