IFB Industries Customer Care
IFB Industries Ltd.
Customer satisfaction rating: 68%
Submit a Complaint
4876
COMPLAINTS

IFB Industries Customer Care

IFB Industries Ltd.

TwitterFacebookLinkedIn
Address
Plot No IND 5, Sector 1, East Kolkata Township
Kolkata
Kolkata District
West Bengal
India - 700107

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 3000 5678  (Others)
up
434
down
180
1860 425 5678  (BSNL & MTNL)
up
306
down
163


Mobile:
Mobile:
up
249
down
154

Fax:
Fax:
+91 33 3048 9230  

Additional info
Customer satisfaction rating
68%
Complaints
4876
Pending
34
Resolved
3303
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

IFB Industries related photos (364)

IFB Industries Complaints & Reviews

Sort by:

IFB Industries — ifb front loading washing machine tkt 1002297023 [Resolved]

 Aravindan R on Nov 2, 2018
Dear sir or madam
I bought ifb executive plus front loading washing machine last december. It has been working on and off over the last couple of days. Today it stopped working and made complaint # (Tkt -[protected]) to the ifb customer care about the problem. I had this technician who came for service visit, initially he said the front door was jammed and has to be replaced. I told him it is the not the front door, the light was on in the washing machine and control buttons are not working. He removed everything and we tried to put it back, it worked sometimes and it didnt work other times....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — cost of power board senorita vx [Resolved]

 ராமகிருட்டிணன் காயாம்பு on Nov 2, 2018
Dear sir i am using ifb senorita vx 6 kg front load washing machine. I book complaint of ifb my machine not start and dispaly "door" (Service request number:[protected]). Your service person did not responding for past one week. So i request local person for service, he says power boards need to replace he say price of power board is 5780. And we will take defect piece with us. So what is the right price for the power board
Call me and solve​ my complaint as early as possible because i am face problems without washing machine for past one week. [protected]/[protected]
So update me...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — complain about ifb front loading washing machine .

 pragati mohanty on Nov 1, 2018
Dear sir we purchased a front loading washing machine which invoice is attached. I’d no 101857 I’d IFB sanorita front loading on dt 14 10 2018. Of sl no[protected] At the time of installation the service person open cover found bend After that the service person told it should returned by company. With in 7 days but till date the the delar of parra electronic did not response.
I pay 33000 for purchasing this good.

It is very pathetic service of fib dealer

Pl resolve this complain

Pk Mohanty
[protected]
[protected]...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — I m complain about itb front loading washing machine [Resolved]

 pragati mohanty on Nov 1, 2018
Dear sir we purchased a front loading washing machine which invoice is attached. I’d no 101557 i’d ign sanorita front loading on dt 14 10 2018. Of sl no[protected] at the time of installation the service person open cover found bend after that the service person told it should returned by company. With in 7 days but till date the the delar of parra electronic did not response.
I pay 33000 for purchasing this good.

It is very pathetic service of fib dealer

Pl resolve this complain

Pk mohanty
[protected]
[protected]...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — no response for the complaint - 1001546625 open from 5th june 2018 [Resolved]

 jagadeesan01 on Nov 1, 2018
Hi ifb team,

My washing machine is under amc. We have raised a complaint on 5th june 2018 the complaint number is [protected] for water leakage and indicator led. Both were resolved after some escalation as the led indicator was not fixed for longer time.

Again we raised complaint on 6th oct 2018 as machine was not working, they said it will be resolved in 48 hours but still now there is no response. We have called on 31st oct 2018 to check the status but no proper response. Today also had a call for the same issue they said old case opened on 5th june 2018 is still...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — washing machine service ifb serena [Resolved]

 trishla P on Oct 31, 2018
I have a washing machine of ifb erena which is in insurance for 2 years under which they have policy to repair any part of the machine within the time. On 17 august 2018 i made a complain regarding certain problem with my registered mobile no. And till now i have complaint three times in between. First the problem was told to the lucknow center where he provided with customer care no to contact second time i called to gaziabad thirdly on contact no[protected] provided by lucknow center.in azamgarh uttar pradesh on above provided no. I called rohit singh picked up the call and hung upon saying...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

IFB Industries — showing lo error in ifb aqua top load [Resolved]

 Avinash23bhat on Oct 30, 2018
I have raised ticket on 11-oct 2018 and ticket no: -[protected] and they have visited same day to our house but they have checked only for 5min and told to replace the sensor board and programming needs to do reset and it will cost 5000 and i am surprise that the machine is only 20months old and it is effect the machine since i have seen the error in manual lo means low voltage but the technician needs to check the voltage which is basic things but not checkd and charged 450 rupees for 5 min job this is not acceptable and also asked to share the report what he has checked and told to replace but...
Complaint comments  Read comments [2]Complaint category Washing Machines

IFB Industries — microwave electric oven its function defective [Resolved]

 S.M.S. Alam on Oct 30, 2018
Sir,
I was complaint on my mobile phone i. E. [protected] regarding not proper functioning touch screen but till date no one attended, hence i again trying to complaint for the same since morning 10 am but from your side recorded massage comes that is our officials busy with other complaining side and mobile phone yet not received then i massage on the given number i. E.[protected] and [protected]. Still no any conformation received. Are your service provider will attend to rectify the same and on when, give me your appropriate reply early as possible.
Thanking you.
S. M. Sarfraz...
Complaint comments  Read comments Complaint category Appliances

IFB Industries — negligence by enrolled mechanic raise issue with display of ifb front load washing machine. [Resolved]

 Ishasuri on Oct 29, 2018
Dear sir,
My washing machine was in working condition it's door was not closing due to lock problem. I laoged complain at your toll free number they sent machanic to repaire the same. Due to his negligency display of mashine has been damaged. And he asked to replace it it costs rs. 8900/-.
Here my complaint is about why you have enrolled untrained machanic and why should i bear expense due to their negligency. As only there were problem with lock only other wise no issue with working and display now they are asking me to pay for new usb display devise.
This cause highly inconvenience...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

IFB Machine — bad quality of product used by the service person [Resolved]

 Tanishk chauhan on Oct 29, 2018
1.As I registered for my OWN !machine TAB holder was damaged by the service person(Anas saifi), as he used rusty nuts.
2.Now he is refusing to replace it!!
3.I'm very much disappointed by the service.
4.The service person(Anas said I is not a good service person as he is fooling persons.
5.Such service persons should be expelled from the company as they are making bad image of the company.6.At last, I request you to please assist me to get the service without delay....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — microwave oven 30frc2 [Resolved]

 nilesh_207 on Oct 29, 2018
Dear sir,

It is to inform you that my self nilesh sonpipre from bhilai, chhattisgarh your ifb product buy feb -2018. But now to last 1 week coming humming sound. More tried your customer care no, but every time give the same answer busy to other. Am more suffering.

Kindly request to you take a necessary action on responsible person at the earliest. And do resolve this matter.
Warm regards,
Nilesh sonpipre
[protected]
Nilesh_207@rediffmail.com...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

IFB Industries — conveying dissatisfaction of recent ifb washing machine servicing [Resolved]

 Dilip Jayavant on Oct 29, 2018
On 13th october i, dilip jayavant reported complaint on ifb toll free number which i got from ifb website. The toll free number was[protected]. Within next half an hour i got phone call from ifb service station. Later i came to know that ifb franchised this to “city service” technician came to my house, address c4-302, lake town chs, bibwewadi, pune, 411037. He inspected the washing machine and confirmed that display need to replace. I purchased this washing machine in late 2016. It has not completed it’s 2 years. Ifb claims it’s 4 years 100% warranty. But never ever any of the machine...
Complaint comments  Read comments Complaint category Appliances

IFB Industries — wrongly charged and worst customer service [Resolved]

 amitverm1987 on Oct 28, 2018
I was charged 1150 rs for a part of microwave convection and 350 rs service charge. I received a message from ifb that you have not been charged anything for the spare part. I complaint against that and i explained the customer care everything. I asked to register the complaint but since it is not a technical issue now, i do not want the engineer to handle this complaint. Even after specifying that they did the same and the same engineer called me who wrongly charged me. This is worst customer service. My complaint is still not resolved and no one cares to even follow up with the customer....
Complaint comments  Read comments [2]Complaint category Other

IFB Industries — not response [Resolved]

 Pugazhendhi palani on Oct 28, 2018
I am advocate dr. P. Pugazhendhi residing at walajapet vellore district tn. Amc recipt no 33811, my washing machine not working and i complaint 12, 18, 22, 26/10/18 till to date not response from them. This amc bill not boundary in my area and gave this bill from wrong person not related ifb representative i think made forgery and cheating me. So i will lodge suit against them....
Complaint comments  Read comments Complaint category Washing Machines

IFB — lack of service [Resolved]

 Badhitha on Oct 27, 2018
I purchased an ifb washing machine and recently took an amc. The nearest customer service is rajahmundry and is handled by mr. Surya ([protected]). This guy never picks up the call. If by luck, he attends the call, he will never come back again. No matter whether the customer is under amc or not, they treat all equally (Never attends the call). Highly frustrated with the service, and hoping to get some respite, happened to call the customer care. The executive politely answered the call and assured to get back with in 24 hours. But i waited for 48 hours. Called them again to escalate the issue but...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — complaint not rectified [Resolved]

 Mkirrann on Oct 27, 2018
I have registered complaint 6 days back but till now not rectified my ticket no [protected]
I also call service centre vizag assured rectified on today but till now not rectified today i call again but they told that it take 3 days to rectify and supervisor also not talking till now i also complaint consumer care about 5 times they assure today i forward with first priority but till now not rectified...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — service not done

 one and only on Oct 27, 2018
I am nagarjuna from nellore town (andhrapradesh), i am dissapointed about the ifb service in nellore town i buyed ifb washing meachine 6+ months till now i dint get any calls regarding service and the numbers given in online are incorrect, so send the service perrsons to do the regular free services periodically my contact no [protected]...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — washing machine belt not available [Resolved]

 kommareddi on Oct 26, 2018
Hello,
We need to replace the belt for ifb 7 kg washing machine. The part number is 1277 and we were informed that the part is not available in vijaywada. The repair man says the parts have been discontinued! Is that true? If it's not available in vijayawada, can i find it in chennai or hyderabad? If so, i need the dealers name and address.
Thank you for your help in locating it.
Jayashree...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — for not responding for my complaint from last one month [Resolved]

 Hiren dave on Oct 26, 2018
As i registered complain for my ifb machine filter was cracked and i want to replace it about one month ago,
After 12 day i was 2nd time reminder to ifb customer care,
But till date i'm not getting any call for resolving this issue,
I'm very much unsatisfied due to your service,
If this part available in market i will resolve it by my self but other side you are not sell your parts in retail market,

Hiren dave (Junagadh)
[protected]
[protected]...
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — worst customer support [Resolved]

 nashy on Oct 25, 2018
We purchased an ifb 30frc2 microwave oven on[protected]. Raised request for demo and installation. We get calls from below numbers, they say we are from ifb calling you for demo and the next question they ask is shall we bring oven cover and stand. As soon as i reply no, we dont need these covers and stands and just looking for demo, they say ok we will come in 30 mins and thats it. No clue whats wrong, i kept calling every schedule they gave me but every time they just say we will reach in 30 mins/ 1hr but no one turns up. Can some one please help us. From 3 days we are waiting at home halting...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Recently Discussed

5 hours 46 minutes ago
IFB Industries
WASHING MACHINE SERVICE VERY POOR
5 hours 53 minutes ago
IFB Industries
Deficiency of service in surviving IFB washing Machine under AMC
6 hours 21 minutes ago
IFB Washing Machine
Washing machines water filter
2 days ago
IFB Industries
complain no:-1002456651 on dt 10.12.2018
2 days ago
IFB Industries
washing machine parts change...

Featured Complaints