IFB Industries Customer Care
IFB Industries Ltd.
Customer satisfaction rating: 65%
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4623
COMPLAINTS

IFB Industries Customer Care

IFB Industries Ltd.

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Address
Plot No IND 5, Sector 1, East Kolkata Township
Kolkata
Kolkata District
West Bengal
India - 700107

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 3000 5678  (Others)
up
299
down
130
1860 425 5678  (BSNL & MTNL)
up
274
down
141


Mobile:
Mobile:
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203
down
132

Fax:
Fax:
+91 33 3048 9230  

Additional info
Customer satisfaction rating
65%
Complaints
4623
Pending
43
Resolved
2985
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

IFB Industries Complaints & Reviews

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IFB Industries — ifb washing machine door not locking properly [Resolved]

 Venkatesan damodaran on Nov 8, 2017
My ifb washing machine had been purchased 3 years ago. Till last month it was under maintenance (Warranty). While operating the machine and the last minute it showed error and at last not able to open the door and the door had been opened with great difficulty. Now, the machine door is not locking properly. Kindly attend the complaint at the earliest....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

IFB Industries — microwave turntable broken during the first use [Resolved]

 appurvk on Nov 8, 2017
We used our microwave 30l brc2 model for the first time for baking cake. The turntable broke while we were using the convection mode at 170 degrees.

The customer care is pretty useless and not responsive at all and finally says turntable does not comes under warranty and it will cost rs. 1250

How can the turntable broke during the first use? How am i supposed to use it again not worrying that it would break again.

Please do not buy ifb products, pathetic customer service, pathetic product quality!!!...
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Industries — microwave oven 25cs3 [Resolved]

 cinukuriakose@gmail.com on Nov 8, 2017
Hi,

My name is cinu kuriakose and i am from bangalore, i had purchased a ifb microwave oven (25sc3, metallic silver) from amazon and it got delivered on the 25th oct, 2017.
From that day onwards i have been waiting for a demo but unfortunately that has not happened, everytime i call up the customer care the response that i get is they will arrange for the demo but that never happens.
Atlast on following up they said a person will come, i got the number of the person and that also did not work out he cancelled the demo.
It would be great if this can reach out...
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Industries — senator 8kg front load [Resolved]

 Great Indian on Nov 7, 2017
Dear ifb,

I have purchased the costliest model of your washing machine senator 8 kg front load to think that it will work better, but i have been facing a problem from the beginning of the purchase. Most interesting thing is that nobody in your company is ready to listen the customer problem.

I never seen best company like you. Where they sales the product, but never look back to customer problem. Even you have open customer care center for making a people fool. Most of the time your customer care cut the phone. If by chance they register the complaint, nobody visit...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — repair in ifb dishwasher-deficiency in service [Resolved]

 nagu_500 on Nov 6, 2017
Registered a complaint about the leakage in ifb dishwasher neptune vx model (Purchased two years ago) on[protected]with ifb industries limited (Home appliances division), vadapalani, chennai-600 026 vide regn no.[protected]. Technician visited on[protected]and told that the valve had to be replaced which will cost around rs.3500 including all charges. He suggested to take a amc for two years which will cost rs.7328/- and no charges need be paid for the above replacement since the amc will cover the above charges. I agreed for the proposal and paid the amc amount to the technician on 12-10-17 itself...
Complaint comments  Read comments [1]Complaint category Appliances

IFB Industries — washing machine elena sx 6kg [Resolved]

 Deepak Mhasavade on Nov 6, 2017
My washing machine broke down on 18th september 2017. I have registered complain at ifb[protected]. (Dear customer, your ticket no. Is [protected]. Ifb representative will visit shortly. For assistance please call[protected]/ [protected].).

Service within 48hrs was promised but nobody contacted till 23rd september 2017. Service representative appeared on 23rd september and figured out problem with some parts. Since my amc was lapsed he took a cheque of rs. 2926/- and asked to register complain after 3 weeks. Meanwbile it took 2 weeks to clear my cheque but i didn't get any notification...
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Industries — washing machine has leakage problem from bottom [Resolved]

 tejal dave on Nov 6, 2017
Hi my name tejal,

I have washing machine of model sanoritax. I was complain on july month and there is some part change require. After so many followup person was come and change parts. But after changing parts. There is water leakage from bottom, and noice issue is not solve as it is.
I am trying to reach but your customer care no not getting dialtone.
Please do the need full....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — missing and heavy vibration (free service not completed.) [Resolved]

 abin tixon on Nov 6, 2017
My washing machine ifb serena aqua vx 7kg (Id number: 4082757) has lot of vibration and sound when it is working. My warrenty period not yet completed. And you are not responding yet. Periodicaly maintanance is your responsibility. Why this much irresposible.?? Plz make it fast as soon as possible. We are fed up with this. Need to get 2nd free service
Plz contact [protected]
[protected]...
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Industries — ifb elina machine service request

 Mohandas Thankappan on Nov 5, 2017
My ELINA machine while switching on it jumps and discharging the water through the detergent spot Matter I informed your Kerala KATTAPPANA service people and they attended several times and found no results but collected service charges Now they are not giving any response on call So what shall I do? and where shall I get proper service?...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — one month still dishwasher complaint not solved [Resolved]

 Buty on Nov 5, 2017
Kindly note that i had lodged the complaint on 5/10/2017
Sill the dishwasher is not repaired.
Earlier the part was not available and alter the technician had come with the part but he has was not able to solve the problem.
Had even spoken with mr khan (Ifb pune).
Issue unresolved!

Customer
Adv sudhir buty,
Civil lines
Nagpur-1
[protected]...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

IFB Industries — 6.5 aqua washing machine [Resolved]

 Chandu Mudigonda on Nov 5, 2017
Facing problem with my washing machine showing "acc lo" after used for 6months... Service attendent guy responded 14 days after launching compliant... He advised need stabilizer, we assured that too but same issue. # service and ifb too they don't have minimum knowledge about what they are advising. No one followup the complaints were settled or not, i deeply recommend all of the others don't choose ifb. If you want to contact me dm through 'mvchandu. M@gmail.com'...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — 1000580541: service person came and didn't work properly for fixing issue [Resolved]

 alokjaiswal83 on Nov 5, 2017
Hi,

I made a service request for re-installation of the ifb washing machine. Service person came to my house. He gave full details of payment for installation and was more interested in selling things to me than looking into the issue.
After installation, there was a leakage in the front door. He told me to pay for the installation and he will look into the issue some other time. He didn't create any service report and just took money and didn't come back.
Ifb people take money for half work and leave work which come under warranty. There customer service agent were...
Complaint comments  Read comments Complaint category Washing Machines

IFB — ifb neptune dx dishwasher displaying f5 error with all lights blinking blue [Resolved]

 Aditya Indoori on Nov 4, 2017
As mentioned, the ifb neptune dx dishwasher has been malfunctioning since a few days. The lcd display's the error f5, while all the lights blink blue. It has, therefore become impossible for us to operate it to clean the utensils, and now requires to be done manually. Such works requires a lot of precious time and energy and i would rather put it to use on something more productive. I hope i do not regret investing my money, time and trust on this ifb product, and that you resolve my problem at the earliest. Doing so will ensure that your company can prove what it claims to be, responsible and sophisticated....
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Industries — service & repair not done & being subjected to inconvenience. lying idle for over 15 days

 babumonu2226 on Nov 4, 2017
My reference complaint no [protected] against repair of washing machine name dipti

Machine opened & lying idle for lack of spare & seriousness of the service team could not open the screw, now bucket has to be changed for changing the bearing.

Can you please get the machine to its original state failing which i will go to consumer forum

Pkchatterjee...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — ifb digital 7kg washing machine [Resolved]

 Seilen Haokip on Nov 4, 2017
1. The ifb toll free number:[protected] is permanently on automated 'all lines are busy at the moment'.
2. Despite having paid over inr 5000.00 for annual maintenance service, for the past one year my waking machine has not been repaired.
3. I live in aizawl, mizoram. The service centre cannot resolve the problem because parts from goa take a long, long time to arrive.
4. As a result, the washing machine has not been functioning for nearly one year....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — service is very worst [Resolved]

 SaiKisho on Nov 4, 2017
Hi,
I am sai and my complaint number is [protected] (25th oct).
I have given a complaint for ifb washing machine on.
Service guy checked and said it costs 5500 rs. Washing machine is 4 years old.

Then he asked me to raise a new complaint for replace pcb board on my senorita 6kg washing machine.. I raised for same on 25th oct

Till now nobody is attended for replacing. Everyday for me, this is one job that, give a call to customer care and they will say we are escalating.
I dont knwo how many times you will escalate. My washing machine is...
Complaint comments  Read comments Complaint category Wedding services

IFB Industries — faulty products and inferior service [Resolved]

 Ravindra Bahl on Nov 3, 2017
Manager
Ifb industries limited
Home appliances division,
L1, verna electronic city, verna
Salcete, goa
India 403722

Subject: faulty products and inferior service
Dear mr. Or ms. Manager:
1 i am writing this letter because i couldn’t get anywhere by talking to the manager of your store here at jammu. Apparently, he never heard of the old saying, “the customer is always right.”
2 it all started on aug 18th when i lodged complaint realted to my washing machine (Ifb digital) which is still under warranty (Find the bill enclosed)...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — ifb neptune dishwasher [Resolved]

 Chandra Mohan Vathyam on Nov 2, 2017
On 25th oct i made a complaint that my dish washer is not functioning properly. Specifically it is not pumping warm water into the rotating arms. After 3 days a technician has come and told me that the pcb needs a change. I paid 3300 for a new pcb. After installing new pcb the defect remained. He told me that he had to take the machine to his workshop. @ days later it was transported by ifb to their workshop. It is still to be set right and delivered to me. Inspite of several reminders to ifb centralised service i did not get any information as to when the repair will be completed and delivered...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — washing machine 7kg [Resolved]

 Capricornian Makar on Nov 2, 2017
I have purchased a washing machine from ikon electronics jagadhri road ambala cantt. I wanted to purchase the same through csd and it was told to me that you just provide us the copy of your smart card and everything will be done. As the product was purchased and the copy of smart card was provided to him but when i checked the prices of the same washing machine online there was lot of difference in the prices. Again i visited to the dealer and asked about this sort of mis selling then he gave me the offer of one vacuum cleaner with the machine or a discount of rs. 1500/- firstly as i know that...
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — company man is not coming for demo [Resolved]

 Haji Irfan Maru Husenbhai on Nov 1, 2017
Sir we have bought new ifb oven from next showroom opp himalaya mall. The man are harrasing us and coming to our house from still 15 days to show demo of oven so can we do now. Sir please help us.
Sir they receive our calls and saying us that our company man will come tommorow or after two day and many more but the showroom man cannot replay us also
So it is hardly request to teach them a lesson...
Complaint comments  Read comments Complaint category Electronics & Appliances

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