IFB Industries Customer Care
IFB Industries Ltd.
Customer satisfaction rating: 67%
Submit a Complaint
4669
COMPLAINTS

IFB Industries Customer Care

IFB Industries Ltd.

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Address
Plot No IND 5, Sector 1, East Kolkata Township
Kolkata
Kolkata District
West Bengal
India - 700107

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 3000 5678  (Others)
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405
down
165
1860 425 5678  (BSNL & MTNL)
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303
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161


Mobile:
Mobile:
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239
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148

Fax:
Fax:
+91 33 3048 9230  

Additional info
Customer satisfaction rating
67%
Complaints
4669
Pending
47
Resolved
3106
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

IFB Industries Complaints & Reviews

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IFB Industries — elena aqua [Resolved]

 satischandra das on Aug 9, 2018
Customer code 10739150.
Warranty period is expiring on 17/08/2018. Ticket no [protected] what purpose? I can not understand. It is not resolved. I want to get a servicing before expiry of warranty. Since purchase of the product no servicing was done as i have not requested. Kindly let me no about service contact for future to my email satischandradas555@gmail.com....
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Industries — issue with ifb washing machine as i received defect product [Resolved]

 sivacharan36 on Aug 9, 2018
I had bought ifb 8kg washing machine worth 35 thousand rupees on 18th may in amazon with order id #[protected] and received it with a defect as table top is has a crack on it and found after technician reached to home after 12 days and i had raised a ticket with them, ticket no is [protected] before 60 days, i did not get any update from them, every time i call them they say we have ordered product from head office and it will reach in 10 days. This is going on since 2 months and they never respond back. I need to repair my washing machine or refund my money....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — worst service of ifb i have ever seen, ticket no. 1001142349, neither any technician visited nor my washing machine repaired [Resolved]

 vktiwari222 on Aug 8, 2018
Ifb is a worst service provider company. Mistakenly i bought 2 split ac and 01 washing machine of ifb brand and now i am crying due to its worst customer service. Since last 4 days no any technician contacted with me or visited at my home. My complaint no. Is [protected]. I will never buy any ifb product in future.
Vinod kumar tiwari
Mobile[protected]...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — pcb complaint [Resolved]

 Edappadathil Sajinsha on Aug 8, 2018
Dear sir, i am using ifb senorita vx 6 kg front load washing machine. I book complaint of ifb my machine not starting. Power supply not reaching the machine. Your service person say pcb need to be replaced. He say price of pcb is 5000. So what is the right price for the pcb
Call me and solve​ my complaint as early as possible. I am in a extreme need of this machine due to my health problem. So pls answer me early sir....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — ifb washing machine replacement issue [Resolved]

 Sumanth955 on Aug 8, 2018
I bought new ifb washing machine worth 28k in nellore. From day 1 i am facing problem with program setting wheel. Initially i raised request for replacement in 1st week it self. But those ifb service people from nellore convinced me like, ifb machine is like that only. We can fix that one with feviquik and they did the same. The same issue happend 5 times totally. Then i complained in this forum. Then ifb senior manager of nellore contacted me and told that will replace your machine. All this happend on may 2018. They asked me to send my old machine to tirupathi ifb point and i sent it.
Complaint comments  Read comments Complaint category Washing Machines

IFB — washing machine - ifb [Resolved]

 Bhadra Arun on Aug 7, 2018
My washing machine is not working properly from last two weeks. We had called ifb agent and he visited here and changed one pipe. But the problem still persist. And we were calling the same person, but he is not responding at all. Kindly send somebody to repair it as soon as possible...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries Ltd. — unfair trade practices conducted by ifb industries ltd

 Jijo Kottayam on Aug 7, 2018
Further to my previous complaints dated 02 august 2018, 27 april 2018 and 25 april 2018 regarding ifb washing machine, the problem is still not solved.

There is wrong practice by ifb industries ltd that, states in this forum, the complaints have been resolved which is misleading.

If they have minimum manners they would say that which way it was resolved this issue in this same platform. How much was given the compensation?

What type of company is this?
What type of customer service is this?

Currently the washing machine was dismantled...
Complaint comments  Read comments [2]Complaint category Washing Machines

IFB Industries — manipulation by m/s. syse, authorised service centre, ngo colony, guntur for repairing ifb washing machine [Resolved]

 rbollineni on Aug 6, 2018
I had purchased ifb washing machine senorita sx 1000 rpm in 2010 and i am one of your esteemed customer. The spinning wheel of washing machine gave trouble. I reported at your service centre (Ticket no.[protected], 12th july 2018). One person by name mr. Basha, m/s. Syse, authorised service centre, guntur has visited my house and informed that mother board is not working. He collected rs.600/- for attending my house towards visiting charges. Then one mr. Venkateswara rao attended the repair work and he informed that the existing mother board is not under warranty and has to be replaced with new one....
Complaint comments  Read comments [2]Complaint category Washing Machines

IFB Industries — poor post sales service [Resolved]

 vipularora on Aug 5, 2018
My washing machine was showing door open error, i called ifb customer support and logged a ticket on 27/7/2018, a technician came next day and told me that some parts need to be replaced to get the issue fixed. It’s been a more than a week and i haven’t received any respons from engineer and also don’t know if parts are received or not. I called up he service incharge and he told me that we will fix the issue when we receive the part and there is no expected date of receiving the parts. This is very poor service....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

IFB — new washing machine not properly functioning [Resolved]

 JPMcourt on Aug 4, 2018
I have recently purchased a washing machine of IFB nearby two months ago from Sanket India Junagadh. there is two years of warranty.
Now, just within two months it is not functioning well.
I have complained by numerous phone calls in the company, still they are not taking any actions and not giving response in time.
Same problem occurred second time during the week.

I wish to change the machine, kindly do some for me.....
Complaint comments  Read comments [2]Complaint category Washing Machines

IFB — washing machine repair-customer support [Resolved]

 Lakshmi Sriram on Aug 3, 2018
Pathetic Customer service experience. It has been 5 days since I raised a request for repair of my washing machine. Neither the service centre nor the customer service desk seem to be bothered.
IFB Washing machines are costlier but their after sales service and customer support is very very poor. Do not recommend this product at all....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — damaged the washing machine [Resolved]

 Danunjaya Reddy on Aug 3, 2018
We got a call from ifb customer care saying that there a free service check up.
So we asked them to come.
After check up, he said some bearing has to be replaced and additives were not taking and those have to be fixed.

We accepted for that and he charged 2000 for that.
After service, washing machine has become more worst. It is giving some wierd sounds. Looks like some parts are not properly fitted....
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — about service [Resolved]

 achuth vecha on Aug 3, 2018
My reg mob no is [protected]
I registered my compliant on july 31 because there was some technical problems in machine. From on that day onwards i am waiting for the technician till now technical team doesn't contact me and service incharge also not speaking properly to customer. L just call customer service regarding this compliant but till i didn't get any response.
Note:this is the way to respond the customers. I just irritated with ur services.
From 4 days onwards i am facing the problems with ur services. And my appeal to ur head please take an immediate action other wise...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — ifb washing machine . engineer not attending even after continuous follow up with customer care

 raghu1047 on Aug 2, 2018
We Had a IFB washing Top load 7kg which is purchased on Dec 2017 .

From June 2018 we are reporting an issue water entering into drum are flowing out from outlet which is leading Drum not to get filed.

Complaint Raised on 22nd July till now issue is not resolved neither a techinicain attends the call . and closes ticket before it gets resolved....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — ifb front load washing machine type serena [Resolved]

 Vijaystuns on Aug 2, 2018
It is the worst customer service i would say, the service providers not doing their job properly and ifb does not have any control on them. My issue is running for last six months i have raised multiple cases, multiple calls but no use. I totally frustrated and came here to register a complaint. If ifb can not fix the washing machine issue why they have customer support? What is the escalation matrix in ifb, why no body is taking serious action as the issue is still not resolved.

My ticket no still open with ifb is [protected]...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — washing machine and dishwasher [Resolved]

 Pinky Subudhi on Aug 2, 2018
Dear Sir/Ma'am, We are the owners of a Front Loading Washing Machine of Model NUMBER SX 6 OF 2008 vintage . We paid an amount for the AMC of the same for two years as per the receipt for the same (Picture Attached ) . Now since last twenty days the machine is making loud noises and despite out having repeatedly contacted the local IFB repair people and the toll free number no action has been taken . causing us avoidable discomfort .
In addition we made the mistake of buying your Dish Washer from IFB for which we are dependent on IFB Company to supply us with detergent, salt and some liquid...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — no proper timing service [Resolved]

 Chandni Ladani on Aug 2, 2018
I am writing today to complain of the poor service. It had been more than 72 hrs.. Yet not i get service... No perfect timings of servise.. I am tired of calling customer care... They people making exuces to avoid services... I am most annoyed that i wasted a morning. I trust this is not the way that awful company wishes to conduct business with valued customers....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries Ltd. — unfair trade practices conducted by ifb industries ltd [Resolved]

 Jijo Kottayam on Aug 2, 2018
I purchased a new ifb 6 kg fully-automatic front loading washing machine eva aqua sx ldt from your dealer home shoppe, uzhavoor, kerala, dated 22/12/2017.

The machine had some problems when the dealer brought to my house and was reported immediately at ifb service center (Gbg technologies, pala) pala, kottayam. Kerala. After repeated telephonic calls, a technician came and replaced the hose and water filter somewhere in january 2018. We only started to use this machine since february 2018 as the machine was faulty and we hardly used this machine five or six time since we bought it.
Complaint comments  Read comments Complaint category Washing Machines

IFB — installation charges levied even after one time charge policy [Resolved]

 Monika Chaudhary 23 on Aug 1, 2018
I have shifted from lucknow to mumbai. When the machine was packed from lucknow the company claimed that there will be one time charge that will be levied and on installation on mumbai i wont be charged as it has been covered. I have the receipt with me of ₹590. The authorised service centre seems to claim otherwise and is asking for additional charges on installation. Please help! The issue is not about money but about what was informed and what is being done. The customer should be informed about everything... There has to be a clarity. If terms and conditions change how can be a customer be...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — ifb washing machine poor service - amc [Resolved]

 Gracel on Jul 31, 2018
I had purchased 2 years AMC for Rs 7246 for the period 21/07/2016 to 20/07/2018 (AMC No.[protected].

Before the above AMC was over, the service centre people scheduled a call to visit to check if I would like to purchase a AMC when I mentioned that I was interested. They scheduled a visit before my AMC, however they didn't turn up.

I called up the concerned service centre number but they never pick up calls. Now they are asking for service charge for visit before a new AMC can be made.

Why is IFB trying to penalise a customer for their own service people...
Complaint comments  Read comments Complaint category Washing Machines

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