IFB Industries Complaints & Reviews

I bought a stabilizer for my IFB washing machine in the month of January 2022 on the advice of your service engineer with a 3-year warranty. By the end of April, the stabilizer had stopped working, and in accordance with the warranty, the unit was taken by the IFB-authorised service engineers in Kanchipuram Shakshine Enterprises. The stabilizer hasn't been corrected for more than three months, and whenever I get in touch with them again,...

This is really unacceptable, i have raised around 5 complains but no action has been taken from your side. You always ignoring the service request.

What kind of service you company providing us?

After raising complain only two service centre people visited us and they always demanding the money and providing excuses. Her name is Khushboo and her number mentioned below in the complaint screen shot.

The Service guys visited from begusarai was demanding money and even though he mentioned the not working part is under warranty.

Please find the below attached bill and all complaint request details. Fix this issue asap if not then i will raise an complain against consumers forum. This is now go over head.

Service representative replaced the mother board and from then it's been a week and the washing machine is no more working. I am talking everyday to customer care and they are mentioning that it will be escalated and even their escalations are not addressed. I am not sure if IFB knows what escalation means. We have a baby at home at it is necessary to use washing machine every day. Service is horrible, service technician are the worst. I can may be run a campaign for people to stop buying the product

Dear Customer service team.,

I am writing this after really getting unimaginable answers from your team.
I am a customer of IFB front load washing machine VXID 8.5 kg. Which is bought in dec 2021 . Recently machine stopped working so I asked a local dealer (Srikanth —Sree electronics, Zaheerabad Telangana 502220) to please clear the issue on 7 aug 2022 to which he just said he will clear and was postponing for almost 15 days ( on 23-aug-22) and being frustrated I called customer care to raise complaint regarding the issue. Subjected ticket number ([protected]) was assigned to my complaint and said that it would be closed in 24 hrs. Service engineer visited the next day to my location and found that panel was faulty and went away saying we need to order the equipment which will take 3 days to get delivered. I said it’s ok but please resolve this soon. I spoke to local area manager mr. Yakoob regarding the same and he said it will be cleared on Monday 1st hour which didn’t happen. So I had to call him again and he simply kept saying that equipment is not yet received because of transport delay and said that he will send team on Tuesday. Today I called him all the day and he didn’t answer my calls till evening and after answering he assured that he will close the complaint by eod at any cost. I kept on calling him but he didn’t answer my calls I was forced to call the engineer (Sravan, who visited after raising ticket ) and asked the number of engineer who was assigned to do the job today. He is mr Hussain after speaking to him he is very casually saying that we had there is a problem with 2 equipment ( which was only 1 they said to me when raised the ticket) he said one equipment has delivered on Monday night and another equipment has delivered today after 3 pm and before that he has moved to field. He is saying now that he will solve the issue tomorrow.

Now I have few doubts here
1. why didn’t the engineer (mr. Sravan) visited clearly inform us about the problem which is having 2 equipment required

2. Why didn’t the manager mr.Yakoob say about this after speaking so many times on the call. Why did he kept on saying the timelines which could achieve

2a. How did mr.Yakoob close the complaint saying that customer not available or so? Is this the way IFB closes long pending complaints. Also mr. Yakoob doesn’t answer the calls from same number, we have to call him with different numbers to reach him.

3. Is IFB team asked to tell ( smooth) lies to customer to just convince that they will solve problems sooner rather than saying the truth which customer is required

4. I again called the customer care and spoke to mr. Sudheer who don’t know to reopen the ticket which wasn’t closed and he raised a new ticket again.

After seeing this mail whoever is reading just try to understand how much time it would have taken to type this mail and I am writing such a mail informing each and everything so that you can take an action and also clearly understand the difficulty a customer is facing

Thanks and Regards
Ramesh B
[protected]
[protected]

Hi team,

I own a IFB microwave and it stopped working, so i have raised a complaint on 29 th july and after 4 days techician arrived and told HV capacitor is damaged and needs to be replaced, so checked with reliance digital( Guntakal) from where i purchased the microwave they told it cannot be included in warranty and told it would cost 4000 INR, i told them i will not be able to afford that much asked to share 50% from their side and both the parties agreed and Now today the technician has come with part ie after 31 days many calls and saying showed me the part to my surprise the part details below

BiCai HV capacitor is 1700 INR online asking me to pay 4000 ie 2000 from reliance side and 2000 from my side.

below question needs to be clarified
1.is IFB outsourcing HV capacitor for Bicai company?

2. what is the charge of IFB capacitor?

3. Why is 3rd party bill given for me instead of IFB invoice for part purchased?

4. why is the technician demanding the damaged part to taken with him?

5. Is Ekananda reddy from anantapur is your employee from IFB?

below are bill details and damaged part picture attached for reference.

I want a reply ASAP as the executives are threatening to dismantle the product.

Thanks,
Chetan.

Got a call from IFB Service saying sir Need to do the Service as your machine is in under warranty. Allowed them for the service. My Machine was working perfectly fine. Once the guy visited who had n experience he unnecessary opened machine and unplugged/Plugged many items in side machine and he left. Next day when we tried using machine its not working. Now when I am calling Person who called me for service and the technician who cam e for service both are not picking my calls. Pathetic service.

People of your company calling me to extend warranty any taking AMC plans and the amount they are saying is totally different and much high as compare to what others pay and from internet info it’s not that price
Price is much less on machine senator washing machine front load
By calling customer care they were saying for 10000 for a year
Actual amount varies a lot ! How can I trust and what and where should I pay
Name reena

I had contacted customer care of IFB @ [protected] on 25th Aug. Subsequently, Global Service Washing machine assigned a ticket[protected]. Service technician came and without even trying to find what is the problem, took away the front panel. He then orally told that it would take about 6000 to repair it. I asked him to put it back as it is. I might have made more than 20 calls. Each time I get a response that he is coming. Even today, I was told that he would be coming by 7 pm. Till now he has not come. Looks like there is a suspicious racket doing rounds.

I want quick action on this ASAP..I feel I am being harassed and cheated.

I did a complaint with ticket number [protected] on 4th August . Executive visited my home and told me that he would raise this this issue and the part would be changed in couple of days. Its more than 20 days and when today we called him he said he put the status of query resolved, I also received a call from IFB couple of days back to increase the warranty if I pay Rs. 1000. I dont why you people are increasing the warranty when you are unable to provide the services under warranty. We are really suffering . Please assist as soon as possible

Have purchased IFB ELITE AQUA SX 6 kg 1200 rpm LTD washing machine before 4 yrs back.now machine shows very high Vibration and Jerk during spin.then I registered or call compliant on IFB customer care, then technician comes he just checked and asked to replace DRUM, RUBBER AND DRUM SHOCK ABSORBER. and told cost around 10000/- for these three parts.i think this is too much...

Complaint Number [protected] was registered on 22/8/2022. It was attended by your technician on 23/8/2022. The technician was not competent and went on for hit and trial on our machine to diagnose the issue. He could not rectify the issue and had no tools or spares. He then left saying that the issue was with wiring in the machine and he will come back next day with the wire.

The next day he started disconnecting our calls and in one call he informed that the issue will be resolved by another engineer on the same day. However, there was no call from any other engineer. We called customer care to get the number of the engineer. Customer care could not provide the engineer's details and also could not connect to senior officials when requested.

Even today no service engineer called. When we called customer care, we were informed that the spare part has to come from Goa and may take 1-2 days. But no firm time frame was communicated.

This is Poor After Sales Service. The Service Engineers and Customer Care try all lame excuses so as not to fulfil their obligations. Also competence level of staff is low. They misguide and do not attend to calls.

If the issue is not resolved immediately, we will approach consumer court.

Issue started with washing machine displaying FrHi, raised a ticket ([protected]), and the service person came promptly with in 2 hrs. Surprisingly he came up with some products in hand, never guessed his intentions. With out checking anything, he directly told that there are voltage fluctuations and asked me to buy stabilizer that he bought. He tactically forced me by saying that, it is mandatory for having a stabilizer and it will fix the issue definitely. I didn’t want to buy from him because the price is higher then online. When I said I will buy it online instead, he proceeded to close the ticket, he did not even prove anything that this is the issue.
As to avoid shipping delays and rising a complaint again if issue not solved, I opted to buy it from him. He then tested it by placing stabilizer and the issue was same. He tested the voltage with a meter now, its all normal even in direct plug. Then he started to remove the cover and clean the inside wiring maybe he did some reset also. But nothing solved at this point. Then he said, it is all good now as he did reset, and asked me to switch it on after 1 hr. He again started the ticket closing formalities. I said that I will give review only after issue solved but he made some drama that there will be payment delays from his company. Lastly, I had to give the rating in his presence only then he left.
After 2 hrs, issue persists, called the same person, he told he will come next day for mother board replacement but never returned. Moreover, doesn’t lift the call, I escalated the ticket by calling help desk but even that did not solve. Made multiple calls with helpdesk the only answer is “the service provider is not lifting the call and you can try from your side also ”. They gave me the local office number (Gurumurthy ranga – [protected]) but no use, they never answer. So now, call centre also not helping anymore.
Now its 4 days, spent 5100 (stabilizer and filter, even this is leaking) without any solution. Please look into this at priority and importantly, why did I got hooked up with stabilizer, if a stabilizer is mandatory why its not mentioned while buying the product, if not mandatory then why is the service guy forcing for it and refuse to give service. Please take away your products.
Deceiving service person: Siddesh ER ([protected], [protected])

Hi,
My IFB washing machine is under warranty and it had some issues with the front facial switches and options selection. service person told to replace the total front facial. and he is telling as it is plastic it will not cover under warranty and you have to pay 3200RS for this. is it true this front facia(panel) is not covered under warranty ? if it is a plastic item why it costs 3200RS ? Looks these service guys cheating the people....

My ifb DX 5.5 was leaking water . I registered the compliant and the service chap came on 19 aug and after scrutiny told that the pump need replacement .
After replacing the pump and the hose for which the bill was given repeat no tax invoice for 4480 rupee. He told not to operate for 24 hrs. Today when we operated the water was leaking as was before 19 aug. This clearly shows the pump replacement was not required as the motar was operating earlier also.

. We have logged the complaint earlier in Feb for the issue of Machine
Vibration and moving while being operated. This complain was also
registered as machine dead in your your record.
2. Your service representative has visited and tried opening the machine
checked and finally did nothing and stated that stand is not balanced and
he closed the call.
3. Another person visited after his visit and wanted another signature which
we did not sign,
4. Yesterday Aug 15th when I have operated the machine it started working
and it wobbled so much that it fell on my foot giving injury and machine
also got damaged.as of now machine is dead as it had fallen flat on surface
and I have got my injury checked with doctor.
5. We contacted the service help line and Technician visited and noted three parts to be replaced.
6. After two days another set of technician came to my house stating they want to replace the parts but they opened the machine and broken the front panel and stated that we are only to check the damage and this will not be covered under AMC.
7. IIFB help line was again contacted and and their Escalation help line stated that it will take two days and their service manager will contact me but no one contacted .

8. Friday we received a message that service rep will attend to it on 22 aug . and when no one came we contacted the help line again nd this time escalation team has told that Area Service Manager has given the mandate that this will be chargeable basis repair.
9. The issue has taken place due to poor workmanship of earlier complaint and secondary damage ahs been caused by second technician who came to my house.
10 Company has no escalation matrix available on website to reach senior officials or any nodal / grievance cell.

Seeking your help before trying the legal option of consumer forum and court.

IFB ticket no [protected]

Have purchased IFB ELITE AQUA SX 7 kg 1200 rpm washing machine before 5 yrs back.now machine shows very high noise during spine and some rubber particles attaches to cloth during washing and rubber burn smell seen.then I registered or call compliant on IFB customer care, then technician comes he just checked and asked to replace DRUM, RUBBER AND DRUM SHOCK ABSORBER. and told cost around 10000/- for these three parts.i think this is too much for me.is it right cost.

Dear Sir/Madam,

Our IFB MICROWAVE (23BC3 model) had stopped working recently and we raised a ticket with IFB customer care requesting them to repair the machine. The ticket number related to this request was [[protected]]. We specifically mentioned on the call that our microwave is not in working condition and we would need someone to come and repair it. The IFB customer care representative acknowledged this and informed us that the cost for repair would be stated after seeing the condition of the machine, apart from the cost incurred for any replacements of spare parts and we have to pay service charge( Rs 354/- including GST ) as the machine is not in warranty.

Shortly afterwards, a technician had contacted us from IFB AUTHORISED SERVICE CENTRE (63C CHAKRABERIA ROAD KOLKATA[protected] mobile number [[protected]] his name was SARAUBH and asked us for the details of our location. Once the technician had arrived home, we turned on the microwave switch and showed him that its not working .

After checking the machine, he said there's some problem in one of the part which needs to be replaced. We asked him how much it would cost to which he mentioned that it would cost Rs.1850 plus service charge . He then immediately mentioned that we can get the repair done and get the damaged part changed as he was carrying with him, so we agreed to him as we hardly know about these machines and parts.


After changing the part, we made the payment (1850 for the part + service charge 354=2204)
Soon after I told him to leave the part with us which he had changed, to this he replied;no we cannot leave the part with the customer as they have to submit it back to their office.

So after a long argument, we called the Ifb customer service center, and then we told them the entire story, they said yes ma'am you can keep it with you, just mention the same on the card that the technician is going to take it back.

Besides, I inquired about the price of the part which he had already replaced and we had paid him too, the guy at the service center said the price was between 900 and 1000 INR.

The technician also tried to manipulate us, and the attendant of the service center, using the wrong name of the product. It was a capacitor, he kept calling it as “contulla switch”, neither did the attendant know about the part, nor did we.
Later we became aware that it was a capacitor
as we shared the picture of the piece through WhatsApp with him.

I asked him if we can take "AMC plan" he said it’s not available for our microwave, as the company has discontinued this model. We did not feel comfortable with his way of talking as it felt like he was simply trying to reduce his extra part of work, so I crossed check with the fib customer care, they said its available.It's really hard to know who to trust, who not to trust in this world.

To this, he simply asked us to pay Rs. 354 for the "visit" he made. We were quite surprised that he was literally charging us for absolutely no work from his end. We tried informing him that the customer care had mentioned the amount is to be paid for 'repair work', to which he simply again reiterated that the payment is for the visit. We felt cheated, however due to the technician threatening tone, we decided to pay him the amount of Rs. 354 via cash.

I have attached for your reference, the picture of the part(capacitor) which he took out, as well as the receipt the technician had given us after the payment was made.

I implore you to please look into this matter and send someone from the ifb team for inspection of my machine as i have already paid for the service charge which was falsely charged from us, at the earliest. Our opinion about IFB has always been really positive till this incident, and we look forward to carrying on with our high regard for IFB. Hoping you will rectify this one blemish at the soonest.

Thank you
Saniya Khan

Dood hinge is broken and water leaking.

My washing machine is not working for 40 days .I have raised several tickets but the company has closed all tickets without resolving the issues. I have also mailed several times but company had not responded. Also called several times to call center but nothing happened. The company's behavior towards my complaint is not acceptable.

I had a washing machine free service today. Two men came named Ranjit and Raghu. The person Raghu spoke very rudely and treated me like I m some uneducated dimwitted women who cannot understand simple instructions. Where as he was not able to follow anything I say or answer any of my questions until I had to repeat them again and again. Once he understood he gave a rude response. If this is the kind of service technicians u have, then u might as well close ur company and go home as they are very successful in pushing away any potential customers. I was actually considering buying a dish washer but now I have changed my mind.